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International Journal of Knowledge Management in Tourism and Hospitality最新文献

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Does service locus of control affect customer loyalty A study of Indian hotels 服务控制位点是否影响顾客忠诚度——印度酒店研究
International Journal of Knowledge Management in Tourism and Hospitality Pub Date : 1900-01-01 DOI: 10.1504/ijkmth.2019.107813
Mohita Maggon
{"title":"Does service locus of control affect customer loyalty A study of Indian hotels","authors":"Mohita Maggon","doi":"10.1504/ijkmth.2019.107813","DOIUrl":"https://doi.org/10.1504/ijkmth.2019.107813","url":null,"abstract":"","PeriodicalId":122274,"journal":{"name":"International Journal of Knowledge Management in Tourism and Hospitality","volume":"16 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133554448","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The 'yes moments': understanding students' sense of achievement during on-the-job training program “是”时刻:了解学生在职培训项目中的成就感
International Journal of Knowledge Management in Tourism and Hospitality Pub Date : 1900-01-01 DOI: 10.1504/ijkmth.2022.124066
N. Trianasari, Pamela Arumynathan
{"title":"The 'yes moments': understanding students' sense of achievement during on-the-job training program","authors":"N. Trianasari, Pamela Arumynathan","doi":"10.1504/ijkmth.2022.124066","DOIUrl":"https://doi.org/10.1504/ijkmth.2022.124066","url":null,"abstract":": Addressing the lack of empirical studies on the student’s experiences during the on-the-job training (OJT) program, this study explored situations that triggered student’s sense of achievement. Data were collected using semi-structured interviews from 56 students and were analysed using a qualitative approach. The findings suggest four critical ‘yes moments’ that lead to a sense of achievement: 1) being trusted; 2) the ability to accomplish a task; 3) being given a compliment; 4) the ability to solve a problem. The significance of the study lies in its contribution to the existing body of knowledge in tourism and hospitality education in terms of understanding students learning behavior. Also, the study is substantial for its insightful contributions to potentially improve the employability of students and in the long run, meet the supply and demand of labor in the hotel industry. The interpretations of the findings, implications, and directions for future are discussed.","PeriodicalId":122274,"journal":{"name":"International Journal of Knowledge Management in Tourism and Hospitality","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128370342","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
A STUDY ON APPLICATION OF QUEUING THEORY AT PETROL RETAIL OUTLET 排队理论在汽油零售网点的应用研究
International Journal of Knowledge Management in Tourism and Hospitality Pub Date : 1900-01-01 DOI: 10.1504/ijkmth.2019.10023790
Hardik J Patel, S. Yadav
{"title":"A STUDY ON APPLICATION OF QUEUING THEORY AT PETROL RETAIL OUTLET","authors":"Hardik J Patel, S. Yadav","doi":"10.1504/ijkmth.2019.10023790","DOIUrl":"https://doi.org/10.1504/ijkmth.2019.10023790","url":null,"abstract":"Waiting line is formed whenever the service rate is lower than the demand for the service. At many fuel stations there is always a queue to get the fuel due to which it may happen that some of the customers may move to competitor's retail outlet where the waiting time in queue is less. Formation of queue causes the increased waiting time for the customers, over-utilisation of the servers and loss of customer good will. Application of queuing theory determines the measure of the performance of the service facility and which in turn helps to design appropriate/optimised service facility. In this paper, a single channel multiple server model is used to analyse the characteristics of queuing model.","PeriodicalId":122274,"journal":{"name":"International Journal of Knowledge Management in Tourism and Hospitality","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131023689","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
A Simulation Modeling Approach to Improve Waiting Time for Outpatients of Hospital Emergency Department 改进医院急诊科门诊候诊时间的仿真建模方法
International Journal of Knowledge Management in Tourism and Hospitality Pub Date : 1900-01-01 DOI: 10.1504/ijkmth.2019.10024049
Arash Apornak, S. Raissi, A. Keramati, K. Khalili-Damghani
{"title":"A Simulation Modeling Approach to Improve Waiting Time for Outpatients of Hospital Emergency Department","authors":"Arash Apornak, S. Raissi, A. Keramati, K. Khalili-Damghani","doi":"10.1504/ijkmth.2019.10024049","DOIUrl":"https://doi.org/10.1504/ijkmth.2019.10024049","url":null,"abstract":"Analysis and optimum decision making in the emergency department of the hospital due to the variety of probabilistic events is a vital complex task. The most important task of a hospital emergency care is planning to provide patients with quick services and reducing their waiting time. The present research focused on such context and a computer simulation model presented based on surveying a flow of 357 patients. The validity of the simulation model examined by t student hypothesis testing and through scenario analysis, reduction of patient waiting time and increasing the human resource productivity followed to promote quality level of outpatients.","PeriodicalId":122274,"journal":{"name":"International Journal of Knowledge Management in Tourism and Hospitality","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130074747","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Eco-tourist experience perspective- an exploratory case study about Eco-Tourism Operator in India 生态旅游体验视角——印度生态旅游经营者的探索性案例研究
International Journal of Knowledge Management in Tourism and Hospitality Pub Date : 1900-01-01 DOI: 10.1504/ijkmth.2019.10029723
Sudhagar D.P
{"title":"Eco-tourist experience perspective- an exploratory case study about Eco-Tourism Operator in India","authors":"Sudhagar D.P","doi":"10.1504/ijkmth.2019.10029723","DOIUrl":"https://doi.org/10.1504/ijkmth.2019.10029723","url":null,"abstract":"The present study aimed to explore the performance of eco-tourism operators in India based on eco-tourist experience. The experience was captured from the online review website. Content analysis and descriptive statistics were employed. The results of the study indicate that eco-tourist experience was related to aspects such as overall experience, tourist guide, adventure experience, accommodation experience, recommendation, food quality, and service quality. The results of the study will help the eco-tourism operators to understand the factors influencing the eco-tourist experience. The current research provides a clue to formulate tourism marketing mix. The study will be valuable for the eco-tourism operators to evaluate the performance of their brand and to develop strategies to enhance the quality of the experience to the next level. The present research is the first study conducted in Indian context related to eco-tourist experience based on the eco-tourism operator performance. Limitations and future research directions have been discussed.","PeriodicalId":122274,"journal":{"name":"International Journal of Knowledge Management in Tourism and Hospitality","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133319574","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Health Of Ethnic Minorities In India And Indians In Abroad: A Bibliometric Analysis And Future Research Direction 印度少数民族与海外印度人的健康状况:文献计量学分析与未来研究方向
International Journal of Knowledge Management in Tourism and Hospitality Pub Date : 1900-01-01 DOI: 10.1504/ijkmth.2023.10057587
S. Chatterjee, Furquan Uddin, Md Wasim Raza
{"title":"Health Of Ethnic Minorities In India And Indians In Abroad: A Bibliometric Analysis And Future Research Direction","authors":"S. Chatterjee, Furquan Uddin, Md Wasim Raza","doi":"10.1504/ijkmth.2023.10057587","DOIUrl":"https://doi.org/10.1504/ijkmth.2023.10057587","url":null,"abstract":"","PeriodicalId":122274,"journal":{"name":"International Journal of Knowledge Management in Tourism and Hospitality","volume":"197 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124400329","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Control Self-Assessment (CSA) on Information Technology Business Processes as COBIT 2019-based Pre-Audit Activities. 将信息技术业务流程的控制自我评估(CSA)作为基于COBIT 2019的审计前活动。
International Journal of Knowledge Management in Tourism and Hospitality Pub Date : 1900-01-01 DOI: 10.1504/ijkmth.2023.10057578
L. Abdurrahman
{"title":"Control Self-Assessment (CSA) on Information Technology Business Processes as COBIT 2019-based Pre-Audit Activities.","authors":"L. Abdurrahman","doi":"10.1504/ijkmth.2023.10057578","DOIUrl":"https://doi.org/10.1504/ijkmth.2023.10057578","url":null,"abstract":"","PeriodicalId":122274,"journal":{"name":"International Journal of Knowledge Management in Tourism and Hospitality","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128589456","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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