{"title":"Towards a Science Base for Digital Governance","authors":"Y. Charalabidis, Zoi Lachana","doi":"10.1145/3396956.3400062","DOIUrl":"https://doi.org/10.1145/3396956.3400062","url":null,"abstract":"Since the middle of the twentieth century, Information and Communication Technologies (ICTs) have greatly assisted public sector organisations in their quest to provide better services to citizens and businesses. Currently, at a worldwide scale, governmental units at any level and sector are accelerating their efforts to utilize ICTs, due to their tremendous potential to enhance service quality, openness, transparency and ultimately quality of life and sustainable growth. Digital Governance has been recognized as a well- established application domain studying the problems related to the needs of public sector organisations and proposing novel methods and frameworks for enhancing service quality through the use of ICT. Substantial progress has been made through European and national funded research in a number of areas, yet the lack of scientific rigor in the Digital Governance domain seems to hinder unlocking the real transformative value and full potential to all its stakeholders, from researchers to industry and SMEs. Such a scientific “science base” would document the existing knowledge and open the pathway for systematic and reproducible solutions to identified problems, without the danger of repeating research or missing opportunities for application. The current paper moves towards this research direction, to systematize the needed tasks for the establishment of the Digital Governance Science Base by presenting its initial structure, gaining knowledge for neighboring domains and proposing the next steps for its evolution.","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"123 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122126642","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
A. Stelter, Constantin Kaping, F. M. Oschinsky, Björn Niehaves
{"title":"Theoretical Foundations on Technology Acceptance and Usage in Public Administrations: Investigating Bounded Acceptance and Usage of New Technology by Employees","authors":"A. Stelter, Constantin Kaping, F. M. Oschinsky, Björn Niehaves","doi":"10.1145/3396956.3397004","DOIUrl":"https://doi.org/10.1145/3396956.3397004","url":null,"abstract":"The digital change increasingly requires the usage of new technologies. When introducing new technologies, acceptance has a decisive role for successful implementation. Past literature shows promising models to describe the acceptance as well as the use of new technologies with the help of different influencing factors. However, the example of public administrative staff has shown that existing models are inadequate and need to be extended. Against this background, we present four established models (TAM, TAM2, IS Success Model, Status Quo Bias) that depict the relationship between various factors of the acceptance and usage of new technologies in public administrations. By doing so, this paper aims to strengthen the common understanding of technology acceptance by public administrations staff. Moreover, it proposes additional approaches for expanding commonly used models and shows routes for future research.","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117067207","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Session details: Organizational Factors, Adoption Issues and Digital Government Impacts","authors":"Jing Zhang, Lei Zheng, C. Hinnant","doi":"10.1145/3406819","DOIUrl":"https://doi.org/10.1145/3406819","url":null,"abstract":"","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127317524","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Y. Charalabidis, E. Loukis, C. Alexopoulos, N. Vogiatzis, D. Kolokotronis
{"title":"Convergence and Divergence Between Municipalities and Citizens about Smart City Actions’ Priorities","authors":"Y. Charalabidis, E. Loukis, C. Alexopoulos, N. Vogiatzis, D. Kolokotronis","doi":"10.1145/3396956.3398257","DOIUrl":"https://doi.org/10.1145/3396956.3398257","url":null,"abstract":"Most of smart city research focuses on the ‘supply-side’, and only limited research has been conducted about the ‘demand-side’ of smart cities: the smart city actions that are perceived by citizens as having higher usefulness, value and therefore priority; also limited research has been conducted for the comparison between the supply-side and the demand-side of smart cities. This paper contributes to filling these important research gaps. It investigates and compares smart city actions’ priorities of the municipalities with the ones of the citizens, in order to identify points of convergence as well as of divergence. A novel methodology has been constructed for this purpose, which includes as a first step the development of a detailed taxonomy of possible smart city actions, based on previous relevant literature. This taxonomy is then used for collecting assessment data from municipalities as well as from citizens concerning these possible smart city actions. Furthermore, our methodology includes three layers of processing of the above assessment data, which identify: a) the priorities of these two important stakeholders concerning smart city actions; and b) points of convergence as well as points of divergence between them. This methodology has been applied in the context of the Greek local government. Assessment data concerning the importance of the smart city actions of the above taxonomy were collected from 144 Greek municipalities and 500 citizens; their processing has revealed an important divergence between these two important smart city stakeholders.","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116907942","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yu-Che Chen, Jooho Lee, S. Ganapati, M. Ahn, Chengyu Huang
{"title":"DG.O 2021: Digital Innovations for Public Values: Inclusive Collaboration and Community","authors":"Yu-Che Chen, Jooho Lee, S. Ganapati, M. Ahn, Chengyu Huang","doi":"10.1145/3396956.3396991","DOIUrl":"https://doi.org/10.1145/3396956.3396991","url":null,"abstract":"This panel highlights digital government practices that exemplify the dg.o 2021 conference theme: Digital Innovations for Public Values: Inclusive Collaboration and Community. Public values serve as the guiding principles for the development and implementation of digital innovations for public service. Inclusivity is a salient public value to bridge the digital divide in the development, access, and use of information and communication technology. Cases presented in this panel illustrate civic engagement via digital technologies for inclusive collaboration; collaboration between government and residents as well as government, university, and community organizations; and utilization of digital technology to strengthen community at local and national levels. These cases feature projects of the Digital Governance and Analytics Lab at the University of Nebraska at Omaha, the hosting university of dg.o 2021 as well as similar projects done by research collaborators at Florida International University and University of Massachusetts Boston.","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133083985","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Andrea L. Kavanaugh, Rodrigo Sandoval-Almazán, J. I. Criado
{"title":"Session details: Social Media and Government","authors":"Andrea L. Kavanaugh, Rodrigo Sandoval-Almazán, J. I. Criado","doi":"10.1145/3406816","DOIUrl":"https://doi.org/10.1145/3406816","url":null,"abstract":"","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124344202","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Session details: Posters and Demos","authors":"Jisung Yoo","doi":"10.1145/3406826","DOIUrl":"https://doi.org/10.1145/3406826","url":null,"abstract":"","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"75 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117329402","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Security, Privacy and Trust for Responsible Innovations and Governance","authors":"V. Atluri, Yuan Hong, Soon Ae Chun","doi":"10.1145/3396956.3396978","DOIUrl":"https://doi.org/10.1145/3396956.3396978","url":null,"abstract":"Cybersecurity, Privacy and Trust issues are of paramount importance in the data-driven smart government and smart society. In this tutorial, we present the traditional information security and technical solutions, the privacy and privacy enhancing technologies (PET), as well as novel data integrity and trust issues that are rapidly emerging in the cyberspace with social media and AI technology advances. The goal of the tutorial is to have the government policy makers be aware of the security, privacy and trust risks and their impacts in the intelligent society, and be able to have multiple options to consider, such as technical, social, and legal/policy solutions and framework to enhance the trust in the cyber and real government.","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"39 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129676092","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Assessing the Open Data Maturity of Government Agencies Having Different Years of Implementation Experience: A Study in Taiwan","authors":"Tung-Mou Yang, Yi-Jung Wu","doi":"10.1145/3396956.3396957","DOIUrl":"https://doi.org/10.1145/3396956.3396957","url":null,"abstract":"In this global open data movement, government agencies of Taiwan have dedicated efforts and resources to implement open data policy and have accumulated years of experience in opening their datasets to the public. Accordingly, this study attempts to explore the open data maturity of the government agencies and to investigate whether the agencies possess different levels of commitments and capabilities in their open data implementations. Empirical data were collected by surveys, and the survey items were developed based on an open data maturity model adopted from the literature. There were three major perspectives utilized to explore the phenomenon of interest, including the establishment and legal perspective, the technological perspective, and the citizen and data reuse perspective. The discussions of the research results are expected to provide insights to practitioners and to enrich the current open data literature.","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125277039","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Determinants of Cross-boundary Information Sharing Success: Comparing Intra-agency, Inter-agency, and Cross-sectoral Collaboration Initiatives","authors":"D. Sayogo, José Ramón Gil-García, S. B. C. Yuli","doi":"10.1145/3396956.3396997","DOIUrl":"https://doi.org/10.1145/3396956.3396997","url":null,"abstract":"Cross-boundary information sharing has been studied for many years now and it is still a very important challenge to government agencies from around the world. Existing literature points to important differences on the determinants of information sharing depending on which organizations are involved and how different they are from each other. Whether the organizations are part of a bigger entity or not seems also important. This study systematically compares the determinants of information sharing success in three different types of inter-organizational collaborations: (1) intra-agency, (2) inter-agency, and (3) cross-sectoral. The study employs data from a national survey distributed to public managers and other actors involved in public health and criminal justice information integration initiatives at the state and local level in the United States. The analysis results confirm that each type of cross-boundary information sharing has distinctive types of determinants affecting the success of the initiative. The results also demonstrate that four variables – effective communication, the involvement of executive, exercise of formal authority, and interoperable standards - significantly predict the likelihood of intra-agency IIS success. Two variables – informal leaders and technical infrastructures - significantly predict inter-agency success. Finally, only one variable, information needs, predict the probability of cross-sectorial information sharing success. From a practical perspective, public managers may want to differentiate how they manage the partnership depending on the types of information sharing to ensure the success of information sharing initiative.","PeriodicalId":118651,"journal":{"name":"The 21st Annual International Conference on Digital Government Research","volume":"44 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125514122","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}