14th GCBSS Proceeding 2022最新文献

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Diversification strategy and firm technical efficiency in Moroccan real estate sector: A Data envelopment analysis application 摩洛哥房地产业多元化战略与企业技术效率:数据包络分析应用
14th GCBSS Proceeding 2022 Pub Date : 2022-12-28 DOI: 10.35609/gcbssproceeding.2022.2(47)
Saadi, T., Kerzazi, B., Zaoudi, A.
{"title":"Diversification strategy and firm technical efficiency in Moroccan real estate sector: A Data envelopment analysis application","authors":"Saadi, T., Kerzazi, B., Zaoudi, A.","doi":"10.35609/gcbssproceeding.2022.2(47)","DOIUrl":"https://doi.org/10.35609/gcbssproceeding.2022.2(47)","url":null,"abstract":"This research paper provides an additional empirical evidence by exploring the link between the diversification and economic performance. Diversification is a form of business strategy that aims to improve the profitability of the company by increasing the volume of sales thanks to the multiplication of products and services, and the conquest of new markets both locally and internationally. This paper aims to fill in the gap and investigate the relationship between business diversification and economic performance in the context of real estate businesses in Morocco. Economic performance has been approached from the perspective of the firm's resources, in particular its production function, represented by the variables of inventory and personnel costs. The sampling includes 60 firms in the real estate sector for the fiscal year of 2019/2020. A quantitative research method is used to measure the link between the diversification strategy and economic performance. The results show that diversification has important implications to drive profit-maximizing firms and advocate the economies of scale and scope. In addition, the findings reveal that growth contributes to scale and scope economies, but at the same time it can lead to diseconomies, when further impetus to economic integration and the increasing complexity of diversification no longer generate profit. The analysis of DEA scores reveal that on average, companies are underperforming with a score of technical efficiency not exceeding 41%; however their score of scale efficiency is pretty good with 85%; that is, most companies are operating at increasing return to scale. Keywords: Real Estate, Diversification, Morocco, DEA.","PeriodicalId":113523,"journal":{"name":"14th GCBSS Proceeding 2022","volume":"298 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123231170","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Bankruptcy Risk and Market Reaction to Capital Expenditure 破产风险与市场对资本支出的反应
14th GCBSS Proceeding 2022 Pub Date : 2022-12-28 DOI: 10.35609/gcbssproceeding.2022.2(27)
Yulius Jogi Christiawan, Juniarti
{"title":"Bankruptcy Risk and Market Reaction to Capital Expenditure","authors":"Yulius Jogi Christiawan, Juniarti","doi":"10.35609/gcbssproceeding.2022.2(27)","DOIUrl":"https://doi.org/10.35609/gcbssproceeding.2022.2(27)","url":null,"abstract":"This study aims to examine whether the condition of the bankruptcy risk of a company will influence the market response to capital expenditure. The main hypothesis of this research is the positive market reaction to the level of capital expenditure issued will be different in companies with a high level of bankruptcy risk and companies with low bankruptcy risk. The study was conducted on 56 companies with large capitalization on the Indonesia Stock Exchange for the period 2018-2021. The results of hypothesis testing indicate that the market responds positively to capital expenditures and the company's bankruptcy risk conditions. In addition, it is proven that in companies that are at risk of bankruptcy, the market reacts positively to capital expenditures made by companies, while in companies that are not in a state of bankruptcy, the market does not respond to capital expenditures made by companies. The results of this study are expected to be used by market participants when they analyze the information on capital expenditures made by the company.\u0000\u0000\u0000Keywords: Capital Expenditure, Bankruptcy Risk, Market Response","PeriodicalId":113523,"journal":{"name":"14th GCBSS Proceeding 2022","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125278205","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Does Esg Increase The Firm Value? Esg会增加公司价值吗?
14th GCBSS Proceeding 2022 Pub Date : 2022-12-28 DOI: 10.35609/gcbssproceeding.2022.2(16)
A. Palupi
{"title":"Does Esg Increase The Firm Value?","authors":"A. Palupi","doi":"10.35609/gcbssproceeding.2022.2(16)","DOIUrl":"https://doi.org/10.35609/gcbssproceeding.2022.2(16)","url":null,"abstract":"The sustainable concept developing in the industrial world makes stakeholders consider ESG performance in measuring company value. By disclosing sustainability reports on environmental, social, and governance aspects, it is imperative to increase the company's value and demonstrate its sustainability capabilities. Using ASEAN data from 2019-2021, this study measures the effect of ESG on firm value. With panel data and processed using eviews. ESG and separate scores (Environmental, Social, and Governance scores) significantly affect the firm's value. Control variables are company growth, leverage, and company size. Growth proved to be significantly negative, and Firm size proved to be significantly positive. Meanwhile, leverage is not proven to be significant. In developing countries, environmental performance is considered to require high ecological costs. It is an additional company expense considered burdensome and will worsen the company's financial condition. Disclosure of non-financial information harms the creation of company value which results from fulfilling the demands of stakeholders imposed on the company so that it can cause other agency conflicts. ESG performance which reduces the company's value, is due to the relatively low level of investor confidence in the signal given. Investors tend not to respond well to these signals and assume that the activities disclosed in ESG reporting are too expensive and detrimental to their interests. They are not interested in investing, which results in a decrease in market demand, which will reduce the company's value.\u0000\u0000\u0000Keywords: ESG, Firm value, Environment score, Social score, Governance score, Sustainability","PeriodicalId":113523,"journal":{"name":"14th GCBSS Proceeding 2022","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126110303","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Role of Culture Orientation as a Moderation Variable on Visiting Behavior at the World Heritage Site 文化取向对世界遗产地参观行为的调节作用
14th GCBSS Proceeding 2022 Pub Date : 2022-12-28 DOI: 10.35609/gcbssproceeding.2022.2(60)
RR. Siti Muslikhah, Budhi Haryanto b
{"title":"The Role of Culture Orientation as a Moderation Variable on Visiting Behavior at the World Heritage Site","authors":"RR. Siti Muslikhah, Budhi Haryanto b","doi":"10.35609/gcbssproceeding.2022.2(60)","DOIUrl":"https://doi.org/10.35609/gcbssproceeding.2022.2(60)","url":null,"abstract":"Indonesia is famous for its diversity of tourism among tourist destinations in Indonesia, some of which have been recognized by UNESCO as included in the list of world cultural heritage sites, such as the Borobudur Temple. The problem that has occurred so far is the lack of concern from millennials towards Borobudur Temple as a tourist attraction marked by a low interest in visiting (Dimyati, 2019). Various efforts have been made, including collaborating with travel bloggers and influencers assisted by Indonesian digital agencies. Its role is to give a good impression of a tourist destination in Indonesia so that it can attract interest to visit, especially the millennial generation (Bernadiaz, 2021). Efforts to increase the interest in traveling to world heritage sites by millennials through various strategies that have been carried out require an empirical explanation of the signification of the results obtained; this study aims to explain the factors that influence millennial behavior in traveling, especially millennial responses to Borobudur Temple tourism objects. Various studies discussing individual behavior towards World Heritage Site (WHS) tourist destinations have been conducted a lot. Some that can be put forward here include Halpeny et al. (2018); Mehmood et al. (2018); See and Goh (2019); Rio et al. (2020); Carreira et al. (2021); Deb and Lomo-David (2021); and Xu et al. (2021). However, there is no universal model explaining travel behavior in all situations and conditions, including cultural tourism at Borobudur Temple. This is what provides an opportunity in this study to design a model that explains explicitly the phenomenon of individual behavior, which is millennials traveling at Borobudur Temple.\u0000\u0000\u0000Keywords: Perceived Destination Quality, Perceived Social Media, Attitude, Intention to Visit, Culture Orientation","PeriodicalId":113523,"journal":{"name":"14th GCBSS Proceeding 2022","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130884443","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Research on Innovation Creation Methods for Sustainable Development of Business and Society 企业与社会可持续发展的创新创造方法研究
14th GCBSS Proceeding 2022 Pub Date : 2022-12-28 DOI: 10.35609/gcbssproceeding.2022.2(82)
Haruhisa Suzuki, M. Ishioka
{"title":"Research on Innovation Creation Methods for Sustainable Development of Business and Society","authors":"Haruhisa Suzuki, M. Ishioka","doi":"10.35609/gcbssproceeding.2022.2(82)","DOIUrl":"https://doi.org/10.35609/gcbssproceeding.2022.2(82)","url":null,"abstract":"In recent years, there has been a widespread recognition that the business activities of corporations are the source of social, environmental, and economic problems, and many corporations have begun to think deeply about the sustainability of society. So far, many companies have worked to implement CSR as a corporate activity that contributes to sustainable development. However, the concept and application of CSR (Corporate Social Responsibility) have not brought direct benefits. However, by engaging in CSV (Creating Shared Value), companies can make a sustainable contribution to the sustainability of society. Therefore, it is necessary to consider effective approaches to this strategy. This study conducts with the objective of promoting the implementation of CSV by companies. First, this study reviews knowledge creation methods in organizations in recent studies from the perspective of CSV, focusing on Knowledge Creation Theory and Experiential Learning theory. Next, this study constructs an effective CSV approach based on the SECI model. Finally, the effectiveness of the developed methods for the sustainable development of business and society is discussed. The CSV is a strategy for creating shared value of social and economic value created by solving social problems through the core business. Its characteristics include placing value on economic and social benefits compared to costs, being endogenous, and being indispensable for maximizing profits (Porter & Kramer, 2011).\u0000\u0000\u0000Keywords: CSV, Experiential Learning, Knowledge, Sustainable development","PeriodicalId":113523,"journal":{"name":"14th GCBSS Proceeding 2022","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133714424","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Identification of the Influence Factors of Financial Communication in Multiple Crisis Condition - Bibliometric Analysis 多重危机条件下财务沟通影响因素的识别——文献计量分析
14th GCBSS Proceeding 2022 Pub Date : 2022-12-28 DOI: 10.35609/gcbssproceeding.2022.2(33)
Anatol Melega, Marius Sorins Ciubotariu, M. Tulvinschi, Anamaria Geanina Macovei, Cristina Gabriela Comsulese
{"title":"Identification of the Influence Factors of Financial Communication in Multiple Crisis Condition - Bibliometric Analysis","authors":"Anatol Melega, Marius Sorins Ciubotariu, M. Tulvinschi, Anamaria Geanina Macovei, Cristina Gabriela Comsulese","doi":"10.35609/gcbssproceeding.2022.2(33)","DOIUrl":"https://doi.org/10.35609/gcbssproceeding.2022.2(33)","url":null,"abstract":"Financial communication between companies represents the set of rationally collected information, validly assembled and properly transmitted, so as to satisfy the increasingly heterogeneous requirements of stakeholders, a process that leads to decision-making by them. This process becomes all the more important as the world map is currently going through an extremely difficult period, characterized by crises of several types. In this context, the purpose of our work is to identify the new factors that can positively or negatively influence the financial communication process in the current multiple crisis conditions. The present work is focused around the bibliometric analysis carried out on the concept of financial communication with the help of the VOSviewer program based on the works available in this field on the Web of Science platform. In order to select the most relevant papers for the research subject, their search was carried out according to the keywords financial communication, selecting only four research areas, namely Economics, Business, Management and Business Finance, obtaining a result of 6089 scientific papers available on the Web of Science platform for the period 1975-2022. The way of disclosure and communication of information over time has seen many changes, from traditional communication to digitalized and integrated communication through ERP and blockchain technologies. Thus, new concepts appear in the economic dictionary that ensure the communication process, adapting it to the technological, economic, social and political evolution During the 1990s the issue of adopting an international conceptual framework was raised, which would ensure the disclosure of comparable, reliable and correct information, in periods of economic crisis, for example in the period 2008-2009, the economic-financial communication focused on identifying new information models, which ensure the disclosure of a complete set of information necessary for investors in making decisions.\u0000\u0000\u0000Keywords: Financial Communication; Research Clusters; Multiple Crisis; Digitalization; Stakeholders.","PeriodicalId":113523,"journal":{"name":"14th GCBSS Proceeding 2022","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123733786","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Analysis of Fraudulent Financial Reporting (Case Study during Pandemic Time in Indonesia) 虚假财务报告分析(以印度尼西亚大流行期间为例)
14th GCBSS Proceeding 2022 Pub Date : 2022-12-28 DOI: 10.35609/gcbssproceeding.2022.2(7)
Febryanti Simon
{"title":"The Analysis of Fraudulent Financial Reporting (Case Study during Pandemic Time in Indonesia)","authors":"Febryanti Simon","doi":"10.35609/gcbssproceeding.2022.2(7)","DOIUrl":"https://doi.org/10.35609/gcbssproceeding.2022.2(7)","url":null,"abstract":"Financial report is communication tools that are part of the accounting process. Financial statements contain information about company's condition and company's performance that needed by investors for economic decision making. In addition, financial statements are prepared by management and management has a tendency to shows that the company's financial condition is well. The financial statements aim to provide information concerning the financial position of an company that is beneficial to a large number of users in economic decision making (Harahap, 2013). Wrong information that publish in financial statement will be affected to all decision maker (management, investor, creditor, etc). However, the are several cases of fraud committed by the management to display a satisfactory financial statement. The American Institute of CPA's or AICPA (2012) defines fraud as a deliberate act of fraud by someone or several people in management, the government, employees, or third parties to obtain illegal benefits. The case of fraudulent financial reporting of go public companies in becomes one of the bad factors for the economy of a country (Apriliana and Agustina, 2017). There are some go public companies in Indonesia are known commit fraud practices of financial statements: PT Kimia Farma Tbk (2001), PT Indofarma Tbk (2001), PT Kereta Api Indonesia (2006), PT Hanson International Tbk (2016), PT Asuransi Jiwasraya (2017), PT Garuda Indonesia (2018), PT Envy Technologies Indonesia (2019). From all of this cases, known that financial statement have been manipulated and make a big losses for investors. Fraudulent Financial Reporting also lying to the public that can affect to the wrong decision making.\u0000\u0000\u0000Keywords: Earnings Management, Financial Performance, Fraudulent Financial Reporting, Fraud Triangle","PeriodicalId":113523,"journal":{"name":"14th GCBSS Proceeding 2022","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125179291","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The Impact of Augmented Reality(AR)on Primary and Secondary Students' Learning Effects: A Meta-analysis 增强现实(AR)对中小学生学习效果影响的meta分析
14th GCBSS Proceeding 2022 Pub Date : 2022-12-28 DOI: 10.35609/gcbssproceeding.2022.2(12)
Qianqian Shen, Peihua Tsai
{"title":"The Impact of Augmented Reality(AR)on Primary and Secondary Students' Learning Effects: A Meta-analysis","authors":"Qianqian Shen, Peihua Tsai","doi":"10.35609/gcbssproceeding.2022.2(12)","DOIUrl":"https://doi.org/10.35609/gcbssproceeding.2022.2(12)","url":null,"abstract":"Research on the application of augmented reality (AR) technology to teaching and learning activities in primary and secondary schools has been increasing in recent years, both domestically and internationally, but numerous studies are mixed on the pedagogical effectiveness of AR technology applied to primary and secondary school curricula. The study searched and screened 59 relevant domestic and international literatures between 2010 and 2021, and finally included data from 83 studies, including a total of 4123 samples. The results found that (1) the overall effect size of AR technology on the teaching effectiveness of primary and secondary school students was 0.598, which had a positive contribution; (2) the level of impact of AR technology on the affective level of primary and secondary school students was higher than the level of impact on the cognitive level; (3) in the process of learning with AR-assisted resources for primary and secondary school students, different school levels, teaching methods ,and resource types did not produce significant differences, and the differences in teaching outcomes are only manifested in the different subject content.\u0000\u0000\u0000Keywords: Augmented Reality (AR); Learning Effects; Meta-analysis; Primary and Secondary.","PeriodicalId":113523,"journal":{"name":"14th GCBSS Proceeding 2022","volume":"51 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125802375","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Loyalty Benefits as the Relational benefits for The Logistics Services Providers 忠诚利益是物流服务供应商的关系利益
14th GCBSS Proceeding 2022 Pub Date : 2022-12-28 DOI: 10.35609/gcbssproceeding.2022.2(56)
Muhamad Faiz Sazal, S. R. Radiah Shariff, Ahmad Nazim Aimran, Nadzira Aina Mohamad
{"title":"Loyalty Benefits as the Relational benefits for The Logistics Services Providers","authors":"Muhamad Faiz Sazal, S. R. Radiah Shariff, Ahmad Nazim Aimran, Nadzira Aina Mohamad","doi":"10.35609/gcbssproceeding.2022.2(56)","DOIUrl":"https://doi.org/10.35609/gcbssproceeding.2022.2(56)","url":null,"abstract":"In the last decade, the emergence of global supply chain has reshaped the role of logistics service in both scale and scope in the automotive industry. Outsourcing logistics functions have become a compelling choice of many automotive companies. In the automotive industry these days, many companies are looking at strategic advantages in logistics to reduce costs. For some, it is a near life-or-death proposition for their survival. The battle zone for these companies is in reducing inventory and supply chain costs at each transaction and for their customers in the field, on the ground and in the trenches. As the global supply chain becomes more and more complex, manufacturing companies try to ensure reliable and efficient deliveries from their suppliers as well as to their markets and customers. The success of the order fulfil goal relies very much on the services provided by Logistics Service Providers (LSPs). One of the enormous challenges facing by the LSP in automotive industry Malaysia is related to the preservation of successful relationship with car manufacturers in terms of continuation of business contract renewal. The criteria perceived by manufacturers in automotive industry might be different with perceived by other industries. For example, automotive manufacturers might focus on cost reduction to maintain their relationship with their LSP while other industries, they might consider special benefit provided by LSP as their vital point to preserve the successful relationship. Therefore, it is of utmost important, to evaluate which the most perceived criteria by manufacturers in the automobile business. In fact, there is still a void in respect of how does the manufacturer or part suppliers for automotive industries in Malaysia and LSPs work together in order to achieve mutual benefit.\u0000\u0000\u0000Keywords: Loyalty Benefits, Logistics Service Provider, Linear Regression","PeriodicalId":113523,"journal":{"name":"14th GCBSS Proceeding 2022","volume":"25 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116817734","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
A Study of the Expectation and Perception of Customers in Restaurants Classified In Aqaba Special Economic Zone Authority (ASEZA) 亚喀巴经济特区管理局(ASEZA)分类餐厅顾客期望与感知研究
14th GCBSS Proceeding 2022 Pub Date : 2022-12-28 DOI: 10.35609/gcbssproceeding.2022.2(75)
O. Jawabreh
{"title":"A Study of the Expectation and Perception of Customers in Restaurants Classified In Aqaba Special Economic Zone Authority (ASEZA)","authors":"O. Jawabreh","doi":"10.35609/gcbssproceeding.2022.2(75)","DOIUrl":"https://doi.org/10.35609/gcbssproceeding.2022.2(75)","url":null,"abstract":"The purpose of this research is to investigate the level of expected and perceived quality from the perspective of restaurant consumers in Aqaba, detecting the gaps between the two levels and comparing them against each of the quality parameters. A convenient sample of 240 respondents was chosen, and a questionnaire was sent to the restaurant's patrons. The servqual scale was used to quantify the difference between expected and perceived quality against the five characteristics of quality, which are tangibility, dependability, responsiveness, assurance, and empathy, using 180 valid questionnaires. The sample characteristics were described using descriptive statistics such as standard deviation, frequencies, and percentages. For analysis and hypothesis testing, correlation, regression, variance, t-test, and f-test were utilized. The study's main findings indicated that the differences between the perceived and ex-pected mean of service quality were negative for each dimension of the quality dimensions, implying that the perceived level of quality after using the restaurant service is lower than the level of quality expected before using the restaurant across all quality dimensions.\u0000\u0000\u0000Keywords: Expectation, Perceptions Tangibility, Reliability, Responsiveness, Assurance, Empathy","PeriodicalId":113523,"journal":{"name":"14th GCBSS Proceeding 2022","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130662162","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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