2012 Annual SRII Global Conference最新文献_第5页

Information and Knowledge in Telecommunications: A Service-Dominant View 电信中的信息与知识:以服务为主导的观点

2012 Annual SRII Global Conference Pub Date : 2012-07-24 DOI: 10.1109/SRII.2012.32

V. Räisänen

引用次数: 2

Integration of Service Models - Preliminary Results for Consistent Logistics Service Management 服务模式的整合——一致物流服务管理的初步结果

2012 Annual SRII Global Conference Pub Date : 2012-07-24 DOI: 10.1109/SRII.2012.22

Christoph Augenstein, André Ludwig, Bogdan Franczyk

{"title":"Integration of Service Models - Preliminary Results for Consistent Logistics Service Management","authors":"Christoph Augenstein, André Ludwig, Bogdan Franczyk","doi":"10.1109/SRII.2012.22","DOIUrl":"https://doi.org/10.1109/SRII.2012.22","url":null,"abstract":"The logistics industry is characterized by a high level of collaboration between logistics customers and providers. In fact, sophisticated, knowledge-intense business models such as 4th party logistics providers that are responsible for planning, coordination, and monitoring entire supply chains across logistics companies can be observed. However, integrated approaches for engineering and management of fourth party logistics are rather in its infancy. The Logistics Engineering and Management platform is a service-oriented approach for the development and management of long and mid-term logistics contracts. It serves as a collaboration platform and integrates services from different logistics providers. In this paper a core feature of the platform is presented, a service repository as a single point of truth coping with the complexity of miscellaneous service descriptions and models. Central idea behind this repository is the integration of different specialized service models and the construction of a comprehensive model, which supports direct implementation of services as concrete logistics tasks. In this article we present preliminary results of the service repository's development and realization and an outlook for future research.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132855600","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 15

Service Authentication via Electronic Identification Cards: VoIP Service Authentication through the DNIe 通过电子身份证进行业务认证:通过DNIe进行VoIP业务认证

2012 Annual SRII Global Conference Pub Date : 2012-07-24 DOI: 10.1109/SRII.2012.73

Igor Ruiz-Agundez, P. G. Bringas

{"title":"Service Authentication via Electronic Identification Cards: VoIP Service Authentication through the DNIe","authors":"Igor Ruiz-Agundez, P. G. Bringas","doi":"10.1109/SRII.2012.73","DOIUrl":"https://doi.org/10.1109/SRII.2012.73","url":null,"abstract":"User authentication is one of the most popular techniques used in access control systems. It provides with trustful confirmation about the identity of a person when she attempts to use a service. It ensures that a user is who she claims to be verifying by that she is allowed to use a certain service. Different governments and agencies have attempted to create a universal authentication device to allow easy access to e-government services and potentially to any corporative service. Authentication contributes to the unequivocal identification of the user. In this research, we focus on the Spanish electronic identification card (also known as DNIe). In our research we focus on authentication through the DNIe because it provides with two levels of security. Authenticating with the DNIe implies having the electronic identification card (eID card) and knowing the card holder's verification password. We implement a methodology that integrates DNIe authentication in any application through a service library component seamlessly. This authentication methodology takes advantage of all the DNIe capabilities and includes the following steps: connection to the eID card, load of user certificates, generation of a verification challenge, signing and verification of this challenge by using cryptographic techniques, and finally, accepting or rejecting user identification. In order to validate this methodology, we integrate our seamless authentication library in a Voice over IP application. Currently, this methodology is being used in call-centres that need to unequivocally validate the identity of the operators in each call and operation they perform.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"86 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133320473","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

Improving Application Management Services through Optimal Clustering of Service Requests 通过服务请求的最优集群改进应用管理服务

2012 Annual SRII Global Conference Pub Date : 2012-07-24 DOI: 10.1109/SRII.2012.100

Ying Li, K. Katircioglu

{"title":"Improving Application Management Services through Optimal Clustering of Service Requests","authors":"Ying Li, K. Katircioglu","doi":"10.1109/SRII.2012.100","DOIUrl":"https://doi.org/10.1109/SRII.2012.100","url":null,"abstract":"In the area of Application Management Services (AMS), good resource planning, efficient workload assignment, and effective skill planning are critical to success. Meeting these objectives would require systematic and repeatable approaches for determining the best way of forming resource pools, assigning the right service requests to the right people, and identifying who to train for what skills under a constrained budget. In this paper, we present a methodology developed for the Global Business Services (GBS) organization of IBM to help achieve the above goals. Specifically, given a collection of service request records, we propose to group service requests that require similar problem-solving skills, into a single cluster using a statistical clustering technique. Such clusters are then associated with service consultants along with their respective service handling experiences and confidence levels. Using real GBS account data, we conducted a queuing-based simulation which has shown that, by applying the resource sharing plan recommended by our clustering analysis, we are able to achieve an average 40% resource reduction for both within- and across-geography situations, while maintaining the same Service-Level Agreements (SLA) with the customer.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"125 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132152539","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

User Centered Design of Innovative E-Service Solutions - A Scientific Approach to User Fascination 以用户为中心的创新电子服务解决方案设计——一种满足用户需求的科学方法

2012 Annual SRII Global Conference Pub Date : 2012-07-24 DOI: 10.1109/SRII.2012.117

Christian Zagel, F. Bodendorf

引用次数: 2

A Generic Business Artifacts Based Authorization Framework for Cross-Enterprise Collaboration 跨企业协作的基于通用业务构件的授权框架

2012 Annual SRII Global Conference Pub Date : 2012-07-24 DOI: 10.1109/SRII.2012.19

Lior Limonad, David Boaz, R. Hull, R. Vaculín, F. Heath

引用次数: 19

Interexchange Museum Database via Web Service 通过Web服务交换博物馆数据库

2012 Annual SRII Global Conference Pub Date : 2012-07-24 DOI: 10.1109/SRII.2012.75

L. Kovavisaruch, Virach Sornlertlamvanich, P. Kamolvej, N. Iamrahong, G. Prommoon

引用次数: 1

Quality and Service Management: Processes for Improving the Productivity of Service Provisioning 质量和服务管理:提高服务提供效率的过程

2012 Annual SRII Global Conference Pub Date : 2012-07-24 DOI: 10.1109/SRII.2012.86

Andrea Rossner, Florian Kicherer, R. Nagele

{"title":"Quality and Service Management: Processes for Improving the Productivity of Service Provisioning","authors":"Andrea Rossner, Florian Kicherer, R. Nagele","doi":"10.1109/SRII.2012.86","DOIUrl":"https://doi.org/10.1109/SRII.2012.86","url":null,"abstract":"The meaning of service productivity for enterprises now is about to reach a level of significance comparable to formerly purely product-related methods such as Lean Management. Between products and services, conceptual differences can be distinguished. This becomes apparent in the example of the determinant immateriality, a unique feature of services. Despite the different specific classification criteria, a certain similarity especially in the importance of processes for productivity concepts can be noticed in the case of both, service- and product-related approaches. The central research question thus substantiates the needs for an appropriate, service-centered approach that covers solutions for the (emerging) following set of problems: \"How can process specific assumptions be integrated in a holistic productivity concept that allows controlling the service provisioning productivity? How to handle complexity aspects that are caused by information as well as communication flows due to the integration of the external factor?\" Our concept model provides a solution proposal concerning this complex correlation between KPI-based productivity monitoring, process management and resource allocation. Integrating the experiences from both scientific and industry partners we present variable perspectives that are surveyed by empirical scientific studies as well as practical experiences from prototype implementations. Particular branch-related conditions and problem circumstances are shown by a real world scenario of a solution provider that offers products and services. On the occasion, the relevance of a specific variation of the up to now mainly production oriented process-modeling instrument Value Stream Mapping for service business processes settings is being investigated and interconnected with management aspects of a KPI centered productivity system. Consequently the main purpose of the analysis will lead to a requirement specification of implementation parameters for an overall KPI driven service process management concept.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129584910","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Influence of Cross-Border Brand Alliance on Attitude of Consumers: A Conceptual and Structural Model Perspective 跨界品牌联盟对消费者态度的影响:概念与结构模型视角

2012 Annual SRII Global Conference Pub Date : 2012-07-24 DOI: 10.1109/SRII.2012.109

Y. Tao, Lisa Y. Chen, K. Dai

{"title":"The Influence of Cross-Border Brand Alliance on Attitude of Consumers: A Conceptual and Structural Model Perspective","authors":"Y. Tao, Lisa Y. Chen, K. Dai","doi":"10.1109/SRII.2012.109","DOIUrl":"https://doi.org/10.1109/SRII.2012.109","url":null,"abstract":"Due to fierce competition in the global market, enterprises create new products under international brand alliances to enhance competitive advantages of their original domestic brands and trigger cross-border cooperative mechanism. Many studies have focused on the antecedents of brand alliance evaluations. Simonin and Ruth [1] proposed conceptual and structural model (CSM) with country of origin fit (COO) added to examine the cross-border brand alliance as they affect consumers' brand attitudes. However, in-depth exploration of whether the different research results are caused by different angles and experimental designs in adopting the CSM is still worth performing. This research therefore intends to empirically clarify the impact of cross-border brand alliance on consumers' brand attitudes towards smartphones and their operating systems based on CSM. Based on the data collected from 100 questionnaire respondents, a series of analyses for reliability, validity, and a multiple regression was conducted. All hypotheses, except for two in the model for this study, were sustained. This research contributes to empirical validation of the full CSM for international brand alliance, thereby help enterprises, adopt appropriate brand strategies and achieve real benefits of international brand alliance.","PeriodicalId":110778,"journal":{"name":"2012 Annual SRII Global Conference","volume":"770 Pt B 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-07-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123056559","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

WindTunnel: A Tool for Network Impact Testing of Mobile Applications WindTunnel:移动应用程序网络影响测试工具

2012 Annual SRII Global Conference Pub Date : 2012-07-24 DOI: 10.1109/SRII.2012.15

K. Dhanapal, Sivasubramaniyan Sankaran, A. Somasundara, S. Paul

引用次数: 0