{"title":"Benchmark matrix and guide: Part II.","authors":"","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>In the last issue of the Journal of Quality Assurance (September/October 1991, Volume 13, Number 5, pp. 14-19), the benchmark matrix developed by Headquarters Air Force Logistics Command was published. Five horizontal levels on the matrix delineate progress in TQM: business as usual, initiation, implementation, expansion, and integration. The six vertical categories that are critical to the success of TQM are leadership, structure, training, recognition, process improvement, and customer focus. In this issue, \"Benchmark Matrix and Guide: Part II\" will show specifically how to apply the categories of leadership, structure, and training to the benchmark matrix progress levels. At the intersection of each category and level, specific behavior objectives are listed with supporting behaviors and guidelines. Some categories will have objectives that are relatively easy to accomplish, allowing quick progress from one level to the next. Other categories will take considerable time and effort to complete. In the next issue, Part III of this series will focus on recognition, process improvement, and customer focus.</p>","PeriodicalId":79675,"journal":{"name":"Journal of quality assurance : a publication of the National Association of Quality Assurance Professionals","volume":"13 6","pages":"10-5"},"PeriodicalIF":0.0,"publicationDate":"1991-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"20987323","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Benchmark matrix and guide: Part I. Headquarters Air Force Logistics Command, Wright-Patterson Air Force Base, OH.","authors":"","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>The President's Award for Quality and Productivity Improvement is the highest recognition of improvements in quality and productivity in the federal government and is equivalent to the Malcolm Baldrige Award. It is awarded to agencies, or major components of agencies, that have implemented total quality management (TQM) in an exemplary manner resulting in high quality products and services, and effective use of taxpayers' dollars. On May 23, 1991, Headquarters Air Force Logistics Command at Wright-Patterson Air Force Base was notified that it had won this prestigious award. This first article of a three-part series was authored by a special working group within Headquarters Air Force Logistics Command that was tasked with developing a benchmarking system to measure progress in implementing total quality management (TQM). The tasking was in support of the near-term vision initiative to develop a guideline pamphlet for measurement. This benchmark matrix should be used periodically to identify those categories that need additional emphasis, but it should be seen as a self-assessment tool only. The intent was to provide a method of measuring behaviorally oriented activity that can be documented or observed. Real process improvement can begin only when a process cna be understood and measured. Benchmarking is a viable means to do this and should be used in combination with other TQM methodology.</p>","PeriodicalId":79675,"journal":{"name":"Journal of quality assurance : a publication of the National Association of Quality Assurance Professionals","volume":"13 5","pages":"14-9"},"PeriodicalIF":0.0,"publicationDate":"1991-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"20984797","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"An update on national efforts to manage private sector utilization review.","authors":"","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79675,"journal":{"name":"Journal of quality assurance : a publication of the National Association of Quality Assurance Professionals","volume":"13 2","pages":"16-9, 44"},"PeriodicalIF":0.0,"publicationDate":"1991-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21054915","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Top 10 health care law firms--ranked by number of attorneys spending more than 75% of their time on health law.","authors":"","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79675,"journal":{"name":"Journal of quality assurance : a publication of the National Association of Quality Assurance Professionals","volume":"12 5","pages":"50"},"PeriodicalIF":0.0,"publicationDate":"1990-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"20981093","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Nursing QA: Step VI--Determining thresholds for evaluation.","authors":"L Marx, J Haskin","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79675,"journal":{"name":"Journal of quality assurance : a publication of the National Association of Quality Assurance Professionals","volume":"10 5","pages":"15, 21"},"PeriodicalIF":0.0,"publicationDate":"1988-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21161620","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Integrating patient satisfaction into your QA/RM program--or, pleased patients seldom sue.","authors":"J Marker","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79675,"journal":{"name":"Journal of quality assurance : a publication of the National Association of Quality Assurance Professionals","volume":"10 5","pages":"8-10, 39"},"PeriodicalIF":0.0,"publicationDate":"1988-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21161624","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"QA in a health maintenance organization IPA model.","authors":"P M Romano","doi":"","DOIUrl":"","url":null,"abstract":"<p><p>The PRO is working collaboratively with the American Medical Peer Review Association (AMPRA), the Group Health Association of America (GHAA), the American Medical Care and Review Association (AMCRA) and the California Association of HMOs, Inc. to develop meaningful and acceptable methodology for future review. It has become clear that both the PRO and the HMO must modify systems in order to accomplish stated objectives in the unique IPA setting. Internally, the HMO must rethink management information systems in order to provide data in a timely fashion. The PRO, as well, must strive to understand how an IPA model differs from fee-for-service Medicare review and be prepared to modify exiting systems so defined by their contract with HCFA. Managed care in any model imposes the same responsibility for quality as other health care delivery systems. Only by cooperation and support of the quality process in concert with providers and review organizations can the IPA model measure whether the quality of its services meet professionally recognized standards of health care and whether appropriate health care services have been provided in appropriate settings.</p>","PeriodicalId":79675,"journal":{"name":"Journal of quality assurance : a publication of the National Association of Quality Assurance Professionals","volume":"10 5","pages":"26-7"},"PeriodicalIF":0.0,"publicationDate":"1988-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21182556","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Outcome-oriented documentation in a psychiatric facility.","authors":"P Kibbee, G Lilly","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79675,"journal":{"name":"Journal of quality assurance : a publication of the National Association of Quality Assurance Professionals","volume":"10 5","pages":"16-21"},"PeriodicalIF":0.0,"publicationDate":"1988-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21165780","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Communicating quality to the board.","authors":"C Dunn","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79675,"journal":{"name":"Journal of quality assurance : a publication of the National Association of Quality Assurance Professionals","volume":"10 5","pages":"24-5"},"PeriodicalIF":0.0,"publicationDate":"1988-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21161622","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Integration of risk management and quality review. Part III: Outcomes.","authors":"E M Penz","doi":"","DOIUrl":"","url":null,"abstract":"","PeriodicalId":79675,"journal":{"name":"Journal of quality assurance : a publication of the National Association of Quality Assurance Professionals","volume":"10 5","pages":"12-4"},"PeriodicalIF":0.0,"publicationDate":"1988-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"21161618","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}