{"title":"Streamlining room scheduling and managing library events using LibCal","authors":"Gretchen Scronce","doi":"10.1080/19322909.2023.2263648","DOIUrl":"https://doi.org/10.1080/19322909.2023.2263648","url":null,"abstract":"AbstractThis article explains how one academic library met greater demand than ever before by streamlining the room reservation process for both patrons and staff and implementing an events calendar and other tools to make library happenings more visible. Like many academic libraries, the College of Charleston’s main library, Addlestone Library, contains a mix of spaces used by students, faculty, and staff from across campus, and library faculty and staff. The library had used LibCal, the popular library room booking software from Springshare, to efficiently manage study rooms and other patron-forward library spaces since 2013. Spaces reserved primarily by library staffers were booked using legacy Outlook calendars, a system that had become increasingly difficult to manage. By thoughtfully reorganizing the library’s LibCal Spaces module, the library incorporated all reservable library spaces into a single platform and streamlined the room booking process for all users. The project reduced staff time spent managing room bookings and setups, made it easier for staff to find information about what is going on in the library, and facilitated the relaunch of an events calendar on the library website.Keywords: LibCalevent calendarroom bookingreservationslibrary spaceslibrary websitelibrary staffersstaff training Disclosure statementThe author reports there are no competing interests to declare.Additional informationNotes on contributorsGretchen ScronceGretchen Scronce is a research and instruction librarian and virtual services coordinator for the College of Charleston Libraries.","PeriodicalId":54091,"journal":{"name":"Journal of Web Librarianship","volume":null,"pages":null},"PeriodicalIF":0.0,"publicationDate":"2023-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135591817","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Improving Library Accessibility Webpages with Secondary Feedback from Users with Disabilities","authors":"Jacqueline L. Frank","doi":"10.1080/19322909.2023.2246656","DOIUrl":"https://doi.org/10.1080/19322909.2023.2246656","url":null,"abstract":"Abstract Libraries often have a webpage that is dedicated to sharing accessibility information with their users. However, many of these accessibility webpages do not meet the needs of users with disabilities. This article builds on the work of articles by Brunskill (2020) and Brunskill et al. (2021), which shared feedback on a library accessibility webpage gathered from users with disabilities, and created a guide for auditing the information found on library accessibility webpages. This article shares how the Montana State University Library used the feedback they gathered (“secondary feedback”) to improve our accessibility webpage. It is a best practice to get feedback directly from users with disabilities when developing or improving any accessibility resource, and this can take significant time and effort. Therefore, this article shares how libraries can use secondary feedback, such as a feedback-based content audit, as a good starting place to make improvements to their accessibility webpage before soliciting direct feedback from users with disabilities.","PeriodicalId":54091,"journal":{"name":"Journal of Web Librarianship","volume":null,"pages":null},"PeriodicalIF":1.5,"publicationDate":"2023-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46240955","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Open Heritage Data: An Introduction to Research, Publishing and Programming with Open Data in the Heritage Sector","authors":"William Schultz","doi":"10.1080/19322909.2023.2249845","DOIUrl":"https://doi.org/10.1080/19322909.2023.2249845","url":null,"abstract":"","PeriodicalId":54091,"journal":{"name":"Journal of Web Librarianship","volume":null,"pages":null},"PeriodicalIF":1.5,"publicationDate":"2023-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49604098","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Mobile technology in libraries","authors":"E. Fronk","doi":"10.1080/19322909.2023.2249844","DOIUrl":"https://doi.org/10.1080/19322909.2023.2249844","url":null,"abstract":"","PeriodicalId":54091,"journal":{"name":"Journal of Web Librarianship","volume":null,"pages":null},"PeriodicalIF":1.5,"publicationDate":"2023-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46095164","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Media Literacy for Justice: Lessons for Changing the World","authors":"Steve Brantley","doi":"10.1080/19322909.2023.2249842","DOIUrl":"https://doi.org/10.1080/19322909.2023.2249842","url":null,"abstract":"","PeriodicalId":54091,"journal":{"name":"Journal of Web Librarianship","volume":null,"pages":null},"PeriodicalIF":1.5,"publicationDate":"2023-07-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42060105","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Aisha: A Custom AI Library Chatbot Using the ChatGPT API","authors":"Yrjö Lappalainen, N. Narayanan","doi":"10.1080/19322909.2023.2221477","DOIUrl":"https://doi.org/10.1080/19322909.2023.2221477","url":null,"abstract":"Abstract This article focuses on the development of a custom chatbot for Zayed University Library (United Arab Emirates) using Python and the ChatGPT API. The chatbot, named Aisha, was designed to provide quick and efficient reference and support services to students and faculty outside the library’s regular operating hours. The article also discusses the benefits of chatbots in academic libraries, and reviews the early literature on ChatGPT's applicability in this field. The article describes the development process, perceived capabilities and limitations of the bot, and plans for further development. This project represents the first fully reported attempt to explore the potential of a ChatGPT-based bot in academic libraries, and provides insights into the future of AI-based chatbot technology in this context.","PeriodicalId":54091,"journal":{"name":"Journal of Web Librarianship","volume":null,"pages":null},"PeriodicalIF":1.5,"publicationDate":"2023-06-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47053270","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The Rise of AI: Implications and Applications of Artificial Intelligence in Academic Libraries","authors":"B. Eden","doi":"10.1080/19322909.2023.2215498","DOIUrl":"https://doi.org/10.1080/19322909.2023.2215498","url":null,"abstract":"discussion of other related topics, such as fact checking and the rapid spread of misinformation. A greater challenge to the spread of misinformation lies in the scientific arena. There one finds pseudoscience, such as unproven claims about a treatment, as well as less trust in traditional sources. The book’s last group of essays show how to discern unproven claims in several ways: the use of ethical framing, understanding of the scientific method, and careful scrutiny of sources. The book’s essays show the larger impact that “fake news” has. Fake news can affect economic and policy decisions, as well as political events. The critical thinking skills of analysis, reflection, and synthesis can help students and other information seekers identify reliable and reputable sources. The book’s editors strongly encourage readers to consult the ACRL framework for information literacy sandbox and Sarah E. Morris’s book Critical thinking about sources cookbook for more detailed activities that relate to fake news. The work of the book’s various librarian contributors ends at 2019, so it may be time for a revised edition. A revised edition could include librarians from other types of libraries and show more collaboration with faculty. This book, in spite of its price, adds some valuable techniques and theory to a librarian’s instruction toolbox, particularly for academic librarians.","PeriodicalId":54091,"journal":{"name":"Journal of Web Librarianship","volume":null,"pages":null},"PeriodicalIF":1.5,"publicationDate":"2023-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"60047499","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Student-created media: Designing research, learning, and skill-building experiences","authors":"E. Fronk","doi":"10.1080/19322909.2023.2215499","DOIUrl":"https://doi.org/10.1080/19322909.2023.2215499","url":null,"abstract":"metadata and scholarship discoverability, a machine learning club for information specialists, handwritten text recognition (HTR) technologies to support research, and using IBM Watson through a library-industry partnership are some of the case studies that comprise this section of the book. Part III, “Toward Future Applications,” contains two chapters that focus on the ethical implications of implicit bias in AI and its impact for academic libraries, and machine information behavior and AI-authorship. This book features a comfortable balance between theoretical and practical application of AI concepts and tools. For instance, Chapter 8’s discussion of Doc2Vec and DBPedia software to enhance metadata discoverability and inform human metadata creation within electronic theses and dissertations (ETDs) is highly informative and relatable. In addition, Chapter 4’s description of empowering graduate students and researchers through interdisciplinary AI projects and the opening of a Collaboratory incubator space within the Ryerson University Library is a strong example of partnership, collaboration, and interdisciplinary support. Overall, this volume is a great book of case studies for experimentation and implementation of AI endeavors within academic libraries.","PeriodicalId":54091,"journal":{"name":"Journal of Web Librarianship","volume":null,"pages":null},"PeriodicalIF":1.5,"publicationDate":"2023-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42800967","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Chat References in “Big 12” and ARL Libraries: An Analysis of Training, Policy, and Guidelines","authors":"J. Salmans, I. Barba","doi":"10.1080/19322909.2023.2203876","DOIUrl":"https://doi.org/10.1080/19322909.2023.2203876","url":null,"abstract":"Abstract Public and internal library chat policies serve to set expectations for library patrons, as well as the library professionals who provide chat reference. These policies, or their absence, shape how academic libraries train for and assess their chat services, as well as how they provide chat instruction. In a post-pandemic environment, academic librarians can expect increasing use of distance services including chat reference. This case study reviews the public chat policies of “Big 12” and Association of Research Libraries (ARL) libraries across 12 categories. It also reviews the chat transcripts of two subject librarians from August 2017 through May 2018 and again from March 2020 through December 2021, the latter coinciding with the height of the COVID-19 pandemic. This study provides a look at the purposes and efficacy of internal and public chat reference policies.","PeriodicalId":54091,"journal":{"name":"Journal of Web Librarianship","volume":null,"pages":null},"PeriodicalIF":1.5,"publicationDate":"2023-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42072313","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Open source library systems: A guide","authors":"B. Eden","doi":"10.1080/19322909.2023.2181031","DOIUrl":"https://doi.org/10.1080/19322909.2023.2181031","url":null,"abstract":"","PeriodicalId":54091,"journal":{"name":"Journal of Web Librarianship","volume":null,"pages":null},"PeriodicalIF":1.5,"publicationDate":"2023-03-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49169205","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}