Learning and Teaching in Higher Education-Gulf Perspectives最新文献_第3页

Students’ perceptions of service quality in Saudi universities: the SERVPERF model 沙特大学学生对服务质量的看法:SERVPERF模型

IF 1.6

Learning and Teaching in Higher Education-Gulf Perspectives Pub Date : 2021-03-05 DOI: 10.1108/LTHE-08-2020-0016

M. S. Sohail, M. Hasan

{"title":"Students’ perceptions of service quality in Saudi universities: the SERVPERF model","authors":"M. S. Sohail, M. Hasan","doi":"10.1108/LTHE-08-2020-0016","DOIUrl":"https://doi.org/10.1108/LTHE-08-2020-0016","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to examine the influence of service quality on student’s satisfaction.\u0000\u0000\u0000Design/methodology/approach\u0000Using empirical research, the study identified previously validated scales of service quality and student satisfaction. Using the SERVPERF scale, data were collected from 279 students studying in public and private universities across Saudi Arabia. The model fit of the scale was assessed to ensure that the data produced accurate outcomes. Structural equation modelling was used to test the effects of independent variables on dependent variables.\u0000\u0000\u0000Findings\u0000The results suggest that four of the five dimensions of service quality, namely, tangibility, reliability, responsiveness and assurance had a significant effect on students’ satisfaction. Empathy was not found to contribute to student satisfaction. The findings broaden and deepen our understanding of how the dimensions of service quality reinforce students’ satisfaction.\u0000\u0000\u0000Research limitations/implications\u0000Future research can also incorporate in the model other variables, academic and non-academic, related to student satisfaction.\u0000\u0000\u0000Practical implications\u0000The results have useful implications for decision-makers in higher education institutions who strive to enhance students’ satisfaction and increase the quality of higher education programmes, particularly in Saudi Arabia and the Gulf region in general.\u0000\u0000\u0000Originality/value\u0000This study uses the SERVPERF scale, which is empirically superior to the SERVQUAL scale for measuring student satisfaction.\u0000","PeriodicalId":53784,"journal":{"name":"Learning and Teaching in Higher Education-Gulf Perspectives","volume":"55 1","pages":""},"PeriodicalIF":1.6,"publicationDate":"2021-03-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85161725","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 19

Book review: Creativity, Inc.: Overcoming the Unseen Forces That Stand in the Way of True Inspiration 书评:《创造力公司:克服阻碍真正灵感的无形力量》

IF 1.6

Learning and Teaching in Higher Education-Gulf Perspectives Pub Date : 2021-03-05 DOI: 10.1108/LTHE-03-2021-056

J. Khan, Sumitra Anilkumar, Sarah Azzam, Shahbano Farooq, Lama Mahmoud

引用次数: 14

Theorising about learning and knowing 将学习和认知理论化

IF 1.6

Learning and Teaching in Higher Education-Gulf Perspectives Pub Date : 2019-10-15 DOI: 10.4337/9781788975087.00012

K. Schofield

{"title":"Theorising about learning and knowing","authors":"K. Schofield","doi":"10.4337/9781788975087.00012","DOIUrl":"https://doi.org/10.4337/9781788975087.00012","url":null,"abstract":"Much of the recent rhetoric in higher education focuses on teaching and learning. As we move into the environment where student experiences and expectations are measured, quantified, and publicised, then the mechanisms for understanding how we engage these individuals in their learning becomes more important. We can use this understanding of how students learn in order to better inform our programme design, teaching, classroom management, and the development of academic practice. Humans are meaning interpreters, we reify the abstract, we seek, we explore, and we learn. The challenge for educators is that we often do not take the opportunity to disentangle the mechanisms of learning from the practices of teaching. Over the coming chapter we will explore different theoretical perspectives on learning; these positions underpin the work which follows where, in each chapter, academics advocate solutions for some of the key issues facing teaching and learning in higher education today. This chapter will consider different theoretical positions on learning from a largely psychological perspective with clear applications to education. Importantly, we are considering the theoretical approach to learning that we can apply to students; thoughts will be proposed which can be used to understand what we mean when we discuss knowledge, an issue which will emerge throughout the text. Finally, these issues are contextualised within higher education in a practical sense, including the way this underpins curriculum design.","PeriodicalId":53784,"journal":{"name":"Learning and Teaching in Higher Education-Gulf Perspectives","volume":"93 1","pages":""},"PeriodicalIF":1.6,"publicationDate":"2019-10-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75406534","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Trumping truancy: maintaining student attendance and engagement 战胜逃课:保持学生出勤率和参与度

IF 1.6

Learning and Teaching in Higher Education-Gulf Perspectives Pub Date : 2019-10-15 DOI: 10.4337/9781788975087.00016

Gayatri Patel

引用次数: 0

Providing effective feedback 提供有效的反馈

IF 1.6

Learning and Teaching in Higher Education-Gulf Perspectives Pub Date : 2019-10-15 DOI: 10.4337/9781788975087.00048

J. Guest

引用次数: 0

Technology-enhanced learning activities and student participation 技术增强的学习活动和学生参与

IF 1.6

Learning and Teaching in Higher Education-Gulf Perspectives Pub Date : 2019-10-15 DOI: 10.4337/9781788975087.00032

Bahar Ali Kazmi, U. Riaz

引用次数: 2

Practitioner module partnership and sponsorship 从业者模块伙伴关系和赞助

IF 1.6

Learning and Teaching in Higher Education-Gulf Perspectives Pub Date : 2019-10-15 DOI: 10.4337/9781788975087.00042

Keith Glanfield

引用次数: 0

Designing and teaching an online module 设计和教学一个在线模块

IF 1.6

Learning and Teaching in Higher Education-Gulf Perspectives Pub Date : 2019-10-15 DOI: 10.4337/9781788975087.00034

Jon Taylor, R. Terry, M. Davies

引用次数: 1

The use of short in-class games 使用简短的课堂游戏

IF 1.6

Learning and Teaching in Higher Education-Gulf Perspectives Pub Date : 2019-10-15 DOI: 10.4337/9781788975087.00038

J. Guest, M. Kozlovskaya, M. Olczak

引用次数: 0

Icebreakers for business school students 商学院学生的破冰方法

IF 1.6

Learning and Teaching in Higher Education-Gulf Perspectives Pub Date : 2019-10-15 DOI: 10.4337/9781788975087.00015

I. Basioudis

引用次数: 2