Didiana Fernandes, I. Vieira, R. Gama, Isabel Oliveira, Miguel Mota
{"title":"Tourism information platform for low-density territories: the Douro region","authors":"Didiana Fernandes, I. Vieira, R. Gama, Isabel Oliveira, Miguel Mota","doi":"10.1504/ijtp.2022.10046336","DOIUrl":"https://doi.org/10.1504/ijtp.2022.10046336","url":null,"abstract":"","PeriodicalId":53623,"journal":{"name":"International Journal of Tourism Policy","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66809548","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The impact of airlines' policies during COVID-19 on travellers' repurchase intentions: the case of Aegean Airlines","authors":"A. Mohammed, Ioanna Yfantidou, W. Goodman","doi":"10.1504/ijtp.2022.10046337","DOIUrl":"https://doi.org/10.1504/ijtp.2022.10046337","url":null,"abstract":"The COVID-19 outbreak had a dramatic impact on the hospitality and air transport industries. After an international lockdown and mass flight cancellations in March 2020, airlines were required to issue full refunds to their customers or offer alternative options like credit vouchers for future flights. Aegean Airlines is one of the airlines that suspended any refund option and only offered vouchers to its customers. The purpose of this case study is to examine the likely impacts of an airline's crisis response during the COVID-19 pandemic on its customers' future decisions to use the same airline again, or to revisit their destination. A survey was created and disseminated online during the height of the crisis and the data were analysed through logistic regression models and qualitative, textual analyses. The findings of this exploratory study suggest that an airline's cancellation policy, combined with poor customer service communications and transparency, negatively influence passengers' re-purchase intentions, as well as their willingness to revisit the airline's host country in the future.","PeriodicalId":53623,"journal":{"name":"International Journal of Tourism Policy","volume":"16 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66809595","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Exploring the impact of COVID-19 on the travel intermediaries in India: mapping trends and\u0000strategies","authors":"B. B. Nair, S. Sinha, M. Dileep","doi":"10.1504/ijtp.2022.10051814","DOIUrl":"https://doi.org/10.1504/ijtp.2022.10051814","url":null,"abstract":"The COVID-19 outbreak has challenged the global tourism sector, and it has posed a significant threat to the existence of tourism business across the globe, especially in emerging economies. This study examines the effect of the COVID-19 pandemic on travel intermediary businesses in India and their strategies to overcome the present predicament. The study draws on the interviews with 15 executives of selected travel intermediary firms located around the country. The findings emphasise the economic downturn, customer retention policies, resilience strategies and current shifts in the industry. The outcomes also identify the recent tendency towards the traditional travel booking/holiday-booking trend towards traditional intermediaries. This research contributes to a better understanding and implementation of business continuity methods in tourist studies, and its results have practical implications for administrators and governments.","PeriodicalId":53623,"journal":{"name":"International Journal of Tourism Policy","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2022-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"66810117","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}