FIIB Business Review最新文献_第2页

Does Supply Chain Resilience Mediate the Relationship Between CRM Dimensions and Customer Satisfaction? 供应链应变能力是否调解了客户关系管理维度与客户满意度之间的关系？

IF 2.6

FIIB Business Review Pub Date : 2024-02-12 DOI: 10.1177/23197145231225570

Mohammad A. K. Alsmairat, Sharafat Hussain, Abdalrazzaq Aloqool, Wael Ali

{"title":"Does Supply Chain Resilience Mediate the Relationship Between CRM Dimensions and Customer Satisfaction?","authors":"Mohammad A. K. Alsmairat, Sharafat Hussain, Abdalrazzaq Aloqool, Wael Ali","doi":"10.1177/23197145231225570","DOIUrl":"https://doi.org/10.1177/23197145231225570","url":null,"abstract":"Supply chain (SC) disruptions are increasingly common in today’s dynamic business environment, and understanding the effectiveness of customer relationship management (CRM) practices in achieving customer satisfaction through supply chain resilience (SCR) can provide valuable insights for businesses. This study aims to empirically examine the impact of CRM dimensions and SCR on customer satisfaction. It also examined the mediation role of SCR between different dimensions of CRM and customer satisfaction. A total of 529 responses were collected from different customers of small and medium-sized enterprises (SMEs) in the Middle Eastern region. For empirical analysis, this study employed structural equation modelling through PLS software. The results clearly show a significant direct influence of SCR, customer orientation and knowledge management on customer satisfaction, while surprisingly technology-based CRM does not influence customer satisfaction. Further, the outcomes of this study indicate that there is a significant mediation role of SCR between CRM practices (knowledge management, technology-based CRM) and customer satisfaction. The findings of this study can have important ramifications for managers, stakeholders and policymakers regarding the significance of CRM dimensions and SCR as factors that increase customer satisfaction in Middle Eastern businesses in particular and in developing nations in general.","PeriodicalId":53215,"journal":{"name":"FIIB Business Review","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-02-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139843804","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Does Supply Chain Resilience Mediate the Relationship Between CRM Dimensions and Customer Satisfaction? 供应链应变能力是否调解了客户关系管理维度与客户满意度之间的关系？

IF 2.6

FIIB Business Review Pub Date : 2024-02-12 DOI: 10.1177/23197145231225570

Mohammad A. K. Alsmairat, Sharafat Hussain, Abdalrazzaq Aloqool, Wael Ali

{"title":"Does Supply Chain Resilience Mediate the Relationship Between CRM Dimensions and Customer Satisfaction?","authors":"Mohammad A. K. Alsmairat, Sharafat Hussain, Abdalrazzaq Aloqool, Wael Ali","doi":"10.1177/23197145231225570","DOIUrl":"https://doi.org/10.1177/23197145231225570","url":null,"abstract":"Supply chain (SC) disruptions are increasingly common in today’s dynamic business environment, and understanding the effectiveness of customer relationship management (CRM) practices in achieving customer satisfaction through supply chain resilience (SCR) can provide valuable insights for businesses. This study aims to empirically examine the impact of CRM dimensions and SCR on customer satisfaction. It also examined the mediation role of SCR between different dimensions of CRM and customer satisfaction. A total of 529 responses were collected from different customers of small and medium-sized enterprises (SMEs) in the Middle Eastern region. For empirical analysis, this study employed structural equation modelling through PLS software. The results clearly show a significant direct influence of SCR, customer orientation and knowledge management on customer satisfaction, while surprisingly technology-based CRM does not influence customer satisfaction. Further, the outcomes of this study indicate that there is a significant mediation role of SCR between CRM practices (knowledge management, technology-based CRM) and customer satisfaction. The findings of this study can have important ramifications for managers, stakeholders and policymakers regarding the significance of CRM dimensions and SCR as factors that increase customer satisfaction in Middle Eastern businesses in particular and in developing nations in general.","PeriodicalId":53215,"journal":{"name":"FIIB Business Review","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-02-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139784117","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Examining Resistance of Adoption to Innovation in Emerging Markets: A Study on Electric Cars in India 研究新兴市场采用创新的阻力：印度电动汽车研究

IF 2.6

FIIB Business Review Pub Date : 2024-02-11 DOI: 10.1177/23197145231223058

Abhinav Sharma, Deepak Singh, Richa Misra

{"title":"Examining Resistance of Adoption to Innovation in Emerging Markets: A Study on Electric Cars in India","authors":"Abhinav Sharma, Deepak Singh, Richa Misra","doi":"10.1177/23197145231223058","DOIUrl":"https://doi.org/10.1177/23197145231223058","url":null,"abstract":"This study examines how consumer emotions mediate between radical green innovation’s cognitive appraisal and attitudes, and how attitudes shape purchase intentions. Cognitive appraisal has theoretical underpinnings in the innovation resistance theory (IRT) framework, while consumer emotions are operationalized as anticipated emotions (positive and negative) towards product adoption. Using PLS-SEM, 392 potential consumers of battery electric cars (BECs) in India were assessed. Findings reveal functional and psychological barriers elicit negative anticipated emotions (NAEs), which fully mediate between (a) attitude and value barrier and (b) attitude and image barrier. Conversely, BEC usage and tradition perceptions elicit positive anticipated emotions (PAEs) too, partially mediating the relationship with attitude. The study proposes strategies for marketers to alleviate adverse evaluations of BEC attributes causing NAEs and leverage consumer PAEs in reinforcing marketing communications. It highlights consumption barriers’ relevance in emerging markets and demonstrates AEs’ mediating effect. Socially, it underscores e-mobility’s importance in future smart cities. Practically, it emphasizes utilizing consumer emotions in crafting effective promotional campaigns.","PeriodicalId":53215,"journal":{"name":"FIIB Business Review","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139845225","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Banking with Chatbots: The Role of Demographic and Personality Traits 使用聊天机器人办理银行业务：人口统计学和个性特征的作用

IF 2.6

FIIB Business Review Pub Date : 2024-02-11 DOI: 10.1177/23197145241227757

Praveen Srivastava, Niraj Mishra, S. Srivastava, Shradha Shivani

引用次数: 0

Humour and Psychological Well-being: The Intervening Role of Gender and Employee Green Engagement 幽默与心理健康：性别与员工绿色参与的干预作用

IF 2.6

FIIB Business Review Pub Date : 2024-02-11 DOI: 10.1177/23197145231224985

Naveed R. Khan, Fazeelat Masood

{"title":"Humour and Psychological Well-being: The Intervening Role of Gender and Employee Green Engagement","authors":"Naveed R. Khan, Fazeelat Masood","doi":"10.1177/23197145231224985","DOIUrl":"https://doi.org/10.1177/23197145231224985","url":null,"abstract":"Health and well-being are crucial for achieving the United Nations’ sustainable development goals. Given growing concerns about workforce well-being and its impact on work-related stress, there is a rising recognition of the significance of validating relationship-oriented human resource practices at work. This study aims to investigate how humour in the workplace acts as a soft cultural factor in human resource management (HRM), impacting psychological well-being and green engagement, while exploring potential gender differences. The study is quantitative in nature and adopts a cross-sectional design. Data were collected through a self-administered questionnaire from 298 employees working in the banking and finance, education and IT sectors in Pakistan. The results indicate that positive humour significantly predicts both employee green engagement and psychological well-being. Employee green engagement was found to mediate the relationship between positive humour and psychological well-being. Additionally, the study reveals that the impact of positive humour on employee green engagement is more significant among male employees compared to their female counterparts. This research contributes to the soft HRM literature by highlighting humour as a factor for relationship-oriented practices, validates the concept of employee green engagement and offers novel insights into the direct and indirect effects of positive humour on psychological well-being.","PeriodicalId":53215,"journal":{"name":"FIIB Business Review","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139785454","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Humour and Psychological Well-being: The Intervening Role of Gender and Employee Green Engagement 幽默与心理健康：性别与员工绿色参与的干预作用

IF 2.6

FIIB Business Review Pub Date : 2024-02-11 DOI: 10.1177/23197145231224985

Naveed R. Khan, Fazeelat Masood

{"title":"Humour and Psychological Well-being: The Intervening Role of Gender and Employee Green Engagement","authors":"Naveed R. Khan, Fazeelat Masood","doi":"10.1177/23197145231224985","DOIUrl":"https://doi.org/10.1177/23197145231224985","url":null,"abstract":"Health and well-being are crucial for achieving the United Nations’ sustainable development goals. Given growing concerns about workforce well-being and its impact on work-related stress, there is a rising recognition of the significance of validating relationship-oriented human resource practices at work. This study aims to investigate how humour in the workplace acts as a soft cultural factor in human resource management (HRM), impacting psychological well-being and green engagement, while exploring potential gender differences. The study is quantitative in nature and adopts a cross-sectional design. Data were collected through a self-administered questionnaire from 298 employees working in the banking and finance, education and IT sectors in Pakistan. The results indicate that positive humour significantly predicts both employee green engagement and psychological well-being. Employee green engagement was found to mediate the relationship between positive humour and psychological well-being. Additionally, the study reveals that the impact of positive humour on employee green engagement is more significant among male employees compared to their female counterparts. This research contributes to the soft HRM literature by highlighting humour as a factor for relationship-oriented practices, validates the concept of employee green engagement and offers novel insights into the direct and indirect effects of positive humour on psychological well-being.","PeriodicalId":53215,"journal":{"name":"FIIB Business Review","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139845387","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Banking with Chatbots: The Role of Demographic and Personality Traits 使用聊天机器人办理银行业务：人口统计学和个性特征的作用

IF 2.6

FIIB Business Review Pub Date : 2024-02-11 DOI: 10.1177/23197145241227757

Praveen Srivastava, Niraj Mishra, S. Srivastava, Shradha Shivani

引用次数: 0

Examining Resistance of Adoption to Innovation in Emerging Markets: A Study on Electric Cars in India 研究新兴市场采用创新的阻力：印度电动汽车研究

IF 2.6

FIIB Business Review Pub Date : 2024-02-11 DOI: 10.1177/23197145231223058

Abhinav Sharma, Deepak Singh, Richa Misra

{"title":"Examining Resistance of Adoption to Innovation in Emerging Markets: A Study on Electric Cars in India","authors":"Abhinav Sharma, Deepak Singh, Richa Misra","doi":"10.1177/23197145231223058","DOIUrl":"https://doi.org/10.1177/23197145231223058","url":null,"abstract":"This study examines how consumer emotions mediate between radical green innovation’s cognitive appraisal and attitudes, and how attitudes shape purchase intentions. Cognitive appraisal has theoretical underpinnings in the innovation resistance theory (IRT) framework, while consumer emotions are operationalized as anticipated emotions (positive and negative) towards product adoption. Using PLS-SEM, 392 potential consumers of battery electric cars (BECs) in India were assessed. Findings reveal functional and psychological barriers elicit negative anticipated emotions (NAEs), which fully mediate between (a) attitude and value barrier and (b) attitude and image barrier. Conversely, BEC usage and tradition perceptions elicit positive anticipated emotions (PAEs) too, partially mediating the relationship with attitude. The study proposes strategies for marketers to alleviate adverse evaluations of BEC attributes causing NAEs and leverage consumer PAEs in reinforcing marketing communications. It highlights consumption barriers’ relevance in emerging markets and demonstrates AEs’ mediating effect. Socially, it underscores e-mobility’s importance in future smart cities. Practically, it emphasizes utilizing consumer emotions in crafting effective promotional campaigns.","PeriodicalId":53215,"journal":{"name":"FIIB Business Review","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139785294","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Unpacking the Role of Green Smart Technologies Adoption, Green Ambidextrous Leadership, and Green Innovation Behaviour on Green Innovation Performance in Malaysian Manufacturing Companies 解读马来西亚制造业公司采用绿色智能技术、绿色双面领导力和绿色创新行为对绿色创新绩效的作用

IF 2.6

FIIB Business Review Pub Date : 2024-02-04 DOI: 10.1177/23197145231225335

Mohammad Imtiaz Hossain, B. Teh, M. Tabash, Lee-Lee Chong, T. Ong

{"title":"Unpacking the Role of Green Smart Technologies Adoption, Green Ambidextrous Leadership, and Green Innovation Behaviour on Green Innovation Performance in Malaysian Manufacturing Companies","authors":"Mohammad Imtiaz Hossain, B. Teh, M. Tabash, Lee-Lee Chong, T. Ong","doi":"10.1177/23197145231225335","DOIUrl":"https://doi.org/10.1177/23197145231225335","url":null,"abstract":"Integrating the natural resource-based view theory, contingency theory and paradox theory, the current study investigates the impact of the green smart technologies adoption (GSTA) and green ambidextrous leadership (GAL) on green innovation performance (GIP), along with the mediating role of Green Innovation Behaviour (GIB). The research design for this study consists of a quantitative method, a positivism paradigm, a cross-sectional time horizon and a structured questionnaire survey. A total of 313 responses from Malaysian manufacturing firms were analysed using partial least squares-structural equation modelling (PLS-SEM). The findings reveal that GSTA, GAL and GIB positively impact GIP. Moreover, GIB mediates the association between GSTA and GIP, but there is no mediation observed in the GAL–GIP association. The results of this study provide valuable insights for policymakers, management and relevant stakeholders in developing countries on how to strike the right balance of exploitation and exploration leadership in uncertain and volatile market settings, while fostering GSTA and GIP. The adoption of GSTA and GAL improves manufacturing companies’ sustainability. Furthermore, these findings contribute to the Malaysian government’s commitment to the Nationally Determined Contribution towards the Paris Agreement, the Shared Prosperity 2030 vision and the proposed 15 key economic growth activities.","PeriodicalId":53215,"journal":{"name":"FIIB Business Review","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-02-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139806445","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Unpacking the Role of Green Smart Technologies Adoption, Green Ambidextrous Leadership, and Green Innovation Behaviour on Green Innovation Performance in Malaysian Manufacturing Companies 解读马来西亚制造业公司采用绿色智能技术、绿色双面领导力和绿色创新行为对绿色创新绩效的作用

IF 2.6

FIIB Business Review Pub Date : 2024-02-04 DOI: 10.1177/23197145231225335

Mohammad Imtiaz Hossain, B. Teh, M. Tabash, Lee-Lee Chong, T. Ong

{"title":"Unpacking the Role of Green Smart Technologies Adoption, Green Ambidextrous Leadership, and Green Innovation Behaviour on Green Innovation Performance in Malaysian Manufacturing Companies","authors":"Mohammad Imtiaz Hossain, B. Teh, M. Tabash, Lee-Lee Chong, T. Ong","doi":"10.1177/23197145231225335","DOIUrl":"https://doi.org/10.1177/23197145231225335","url":null,"abstract":"Integrating the natural resource-based view theory, contingency theory and paradox theory, the current study investigates the impact of the green smart technologies adoption (GSTA) and green ambidextrous leadership (GAL) on green innovation performance (GIP), along with the mediating role of Green Innovation Behaviour (GIB). The research design for this study consists of a quantitative method, a positivism paradigm, a cross-sectional time horizon and a structured questionnaire survey. A total of 313 responses from Malaysian manufacturing firms were analysed using partial least squares-structural equation modelling (PLS-SEM). The findings reveal that GSTA, GAL and GIB positively impact GIP. Moreover, GIB mediates the association between GSTA and GIP, but there is no mediation observed in the GAL–GIP association. The results of this study provide valuable insights for policymakers, management and relevant stakeholders in developing countries on how to strike the right balance of exploitation and exploration leadership in uncertain and volatile market settings, while fostering GSTA and GIP. The adoption of GSTA and GAL improves manufacturing companies’ sustainability. Furthermore, these findings contribute to the Malaysian government’s commitment to the Nationally Determined Contribution towards the Paris Agreement, the Shared Prosperity 2030 vision and the proposed 15 key economic growth activities.","PeriodicalId":53215,"journal":{"name":"FIIB Business Review","volume":null,"pages":null},"PeriodicalIF":2.6,"publicationDate":"2024-02-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139866416","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0