{"title":"Abundance Versus Scarcity: An Experimental Study of Financially Constrained Newsvendors","authors":"Mohd Mujahid Khan, B. Vipin","doi":"10.1002/joom.1361","DOIUrl":"https://doi.org/10.1002/joom.1361","url":null,"abstract":"<div>\u0000 \u0000 <p>This study experimentally investigates the ordering behavior of a financially constrained newsvendor-like retailer facing stochastic demand under trade credit. Using controlled laboratory experiments, we examine the ordering behavior of a retailer procuring inventory on trade credit from the supplier under no-bankruptcy risk (NBR) and bankruptcy risk (BR) at low- and high-profit margins. Our experimental observations show deviations from normative optimality, and we find a contrast in the ordering behavior in NBR and BR settings. Compared to the respective normative optimal quantities, in the NBR setting, retailers overorder in the low-profit margin and underorder in the high-profit margin conditions, whereas, in the BR setting, consistent underordering is observed in both the low and high-profit margin conditions. Next, we employ a dynamic panel regression model driven by the demand-chasing heuristic to capture the ordering pattern. Finally, we develop a prospect theoretic model to describe the underordering behavior observed in the BR setting and find that the reference point plays a key role. Our results provide insights into the need to identify the behavior of financially constrained retailers and develop descriptive models for improved decision making.</p>\u0000 </div>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"71 5","pages":"630-650"},"PeriodicalIF":6.5,"publicationDate":"2025-03-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"144524557","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Towards the Integration of Precision Medicine in Psychiatric Care Delivery: Evaluating the Impact of Clinical Guidelines on Drug-Related Adverse Events","authors":"Jingwen Yang, Anant Mishra, Kingshuk K. Sinha","doi":"10.1002/joom.1353","DOIUrl":"https://doi.org/10.1002/joom.1353","url":null,"abstract":"<p>Despite the immense potential of precision medicine to revolutionize healthcare, its integration into routine clinical practice remains a significant challenge. This study investigates the impact of Clinical Pharmacogenetics Implementation Consortium (CPIC) guidelines, which provide synthesized evidence and pharmacogenetics-based drug dosing recommendations, on the delivery of psychiatric care enabled by precision medicine. Specifically, we conduct a comprehensive evaluation of the effect of CPIC guidelines on serious drug-related adverse events and explore how drug characteristics related to therapeutic uncertainty, namely drug age and drug label warning, moderate this effect. Our findings suggest that the availability of CPIC guidelines is associated with almost a 25% decrease in serious drug-related adverse events in the context of psychiatric care delivery enabled by precision medicine. Furthermore, we find that the presence of drug label warning, as FDA-endorsed negative news on pharmacogenetics-related drug use, enhances the effect of CPIC guidelines and is associated with a further decrease in serious drug-related adverse events. Post hoc analysis reveals that CPIC guidelines with high strength of evidence are associated with a significant decrease in serious drug-related adverse events, while no such effect is observed for guidelines with low strength of evidence. These findings contribute to the nascent literature on integrating precision medicine into routine clinical practice, highlighting the consequential role of clinical guidelines in improving the effectiveness of psychiatric care delivery for individual patients enabled by precision medicine. In addition, by demonstrating how the development and implementation of robust clinical guidelines are central to minimizing serious drug-related adverse events, the findings have policy implications for minimizing the downside risks of psychiatric care delivery.</p>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"71 3","pages":"393-414"},"PeriodicalIF":6.5,"publicationDate":"2025-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/joom.1353","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143818694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Gomory Award Highlights the Impact of Industry Studies Research at JOM","authors":"John Paul MacDuffie","doi":"10.1002/joom.1356","DOIUrl":"https://doi.org/10.1002/joom.1356","url":null,"abstract":"<p>For two consecutive years, articles published in the <i>Journal of Operations Management</i> (JOM) have received the Ralph Gomory Best Industry Studies Paper Award, given annually by the Industry Studies Association (ISA). This achievement is unprecedented and a testimony to JOM's encouragement and support of industry studies research. It also speaks to the remarkable broad impact on firms and industries that the journal continues to provide. In the interest of encouraging future outstanding work of this kind, I here provide a short introduction to industry studies, the ISA, and the Gomory Award. The remaining discussion is devoted to accounts from the authors of the award-winning articles on the “backstory” of their research.</p><p>The “industry studies” idea—that much can be learned from close study of industrial activity—dates to the Industrial Revolution. In <i>The Wealth of Nations</i> (<span>1976</span>), Adam Smith famously chose to explain the advantages of a specialized division of labor for productivity by providing a detailed explication of the production process in a pin factory. Advocacy for industry studies as a method of scholarship began with Alfred Marshall and his attention to industrial districts in <i>The Economics of Industry</i> (<span>1879</span>). Competing firms locate near each other in such a district to gain the benefits of agglomeration—of skilled labor, production inputs, technological expertise, and customer demand.</p><p>Marshall was perhaps the first—but surely not the last—to advocate for direct observation as the best way “to get the direct feel of the economic world, more intimate than merely reading descriptions, enabling one to set things in their true scale of importance” (Pigou <span>1925</span>, describing Marshall's work). Proponents of an industry studies approach see a path to better research questions and the generation of insights that equally inform theory and practice. Attention to industry context opens the door to more varied and valid data; good access allows researchers to “wallow in the data—to get down and dirty with the data” (Hamermesh <span>2008</span>). Seeking to take advantage of such access can point the way towards the most appropriate (and often multiple) research methods. A phenomenon or empirical puzzle may initiate an industry studies inquiry while the insights may often be “pre-theory” contributions that stimulate further research rather than providing confirmatory testing of pre-determined hypotheses.</p><p>Gomory and Sloan staff saw MIT's International Motor Vehicle Program (IMVP) as a prototype. At the time, IMVP was completing a five-year research program that led to the best-selling book <i>The Machine That Changed the World</i> about the rise of lean production (aka Toyota Production System) as an alternate production paradigm that challenged traditional mass production. Susan Helper, the first Department Editor for JOM's Public Policy Department, and I were among the cor","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"71 2","pages":"293-297"},"PeriodicalIF":6.5,"publicationDate":"2025-03-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/joom.1356","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143639005","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Convergence of Product, Production, and Supply Chain Design Rules: Evidence From Pharmaceutical Pre-Competitive Collaboration Networks","authors":"Jagjit Singh Srai, Tomás Seosamh Harrington, Nitin R. Joglekar, Sriram Narayanan","doi":"10.1002/joom.1352","DOIUrl":"https://doi.org/10.1002/joom.1352","url":null,"abstract":"<p>We address a trans-specialist learning and coordination question in pre-competitive manufacturing R&D networks: how do early-stage consortia develop products across “dissimilar” (where knowledge requirements are different, and not solely based within) specialized networks? A unique aspect of the R&D consortia is that they integrate knowledge across product, production, and supply chain domains. This paper uses network ethnography as the methodology—in combining social network analysis with ethnographic methods—while drawing on a 10-year dataset on the evolution of pre-competitive collaboration networks in pharmaceutical continuous manufacturing deploying digital technologies. Our analysis reveals mechanisms through which design rules for products and processes are developed and converged across product, production, and supply chain domains. Specifically, we show that design rules, which are both “set-based” and “trans-specialized”, are the key mechanisms that enable heterogeneous specialist stakeholders to exchange knowledge and facilitate the convergence of development efforts. Second, we highlight the roles of boundary spanners and institutional actors (i.e., academia and regulatory bodies) in steering dialogues towards the convergence of design rules in early-stage R&D settings. The theoretical implications of these findings are not only germane to pharmaceutical drug development networks but also to early-stage product and technology development networks at large.</p>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"71 3","pages":"314-334"},"PeriodicalIF":6.5,"publicationDate":"2025-02-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/joom.1352","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143818806","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Niels Agatz, Jan C. Fransoo, Elliot Rabinovich, Rui Sousa
{"title":"Innovations, Technologies, and the Economics of Last-Mile Operations: A Call for Research in Operations Management","authors":"Niels Agatz, Jan C. Fransoo, Elliot Rabinovich, Rui Sousa","doi":"10.1002/joom.1355","DOIUrl":"https://doi.org/10.1002/joom.1355","url":null,"abstract":"<p>Last mile operations (LMO), the processes involved in the critical last stage of delivering goods and services, have widespread relevance across major sectors of the economy, including retail, food services, healthcare, humanitarian services, energy distribution, telecommunications, public services, and others. These operations account for a significant portion of the costs, jobs, and economic output in these sectors. Global economic output involving last mile deliveries alone, for instance, is valued at $165 billion per year and is growing at about 10% per year (InsightAce Analytic <span>2024</span>).</p><p>Recent decades have witnessed an acceleration in the rate of evolution of LMO (Agatz et al. <span>2024</span>; Boutilier and Chan <span>2022</span>; Boyer and Hult <span>2005</span>; Dreischerf and Buijs <span>2022</span>; He and Goh <span>2022</span>; Lyu and Teo <span>2022</span>). Technology-driven innovations have catalyzed profound changes in the planning, design, and execution of LMO, with significant implications for the economics of these operations. Extending the last mile to the final user has increased convenience, accessibility, and reliability. Zipline, for example, has introduced drones to safely deliver lifesaving products in remote communities (Ackerman and Koziol <span>2019</span>). An increasing number of pharmacies in Europe and Africa have been equipped with smart lockers to allow 24/7 access to critical medicines (Gobir et al. <span>2024</span>). Some innovations leveraging platforms based on smartphone apps have given small corner stores in neighborhoods in cities across Latin America the means to sell and deliver daily groceries and other household staples to local residents (Escamilla et al. <span>2021</span>). Other innovations, leveraging artificial intelligence, have found applications in vehicle routing tools and warehouse and fulfillment automation (such as Ocado's system (Mason <span>2019</span>)), track-and-trace systems that provide real-time communications and visibility into delivery processes (such as Instacart and Uber Eats), anticipatory shipping algorithms to move inventories to specific areas ahead of realized demand (Chen and Graves <span>2021</span>), and integration tools with third-party services (successfully deployed by ClickPost and ShipEngine).</p><p>However, considerable challenges remain. For example, because of short time frames and high delivery volumes to many dispersed locations, LMO have little room for human error. Yet, since many firms tend to tap into low-skilled, temporary, or crowdsourced labor to provide these services, there is high variability in performance and worker availability. LMO are also expensive, due in part to rising labor costs, delivery failures, more demanding customers, and vehicle and parking restrictions. Although academic research in LMO has a long tradition in Operations Research (see e.g., Agatz et al. (<span>2011</span>), Otto et al. (<span>2018</span>), Boy","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"71 2","pages":"166-175"},"PeriodicalIF":6.5,"publicationDate":"2025-02-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/joom.1355","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143639181","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Beyond Money: Incentive Effects of Tokenized Ownership on User Contribution in DAOs","authors":"Kun Chen, Yifan Fan, Yulin Fang, Xin (Robert) Luo","doi":"10.1002/joom.1351","DOIUrl":"https://doi.org/10.1002/joom.1351","url":null,"abstract":"<div>\u0000 \u0000 <p>Blockchain technologies have catalyzed the rise of decentralized autonomous organizations (DAOs), which operate in an incentive network fueled by crypto tokens. In essence, these tokens are imbued with either payment rights (i.e., transactional tokens) or ownership rights (i.e., governance tokens). The decentralized organizational paradigm dismantles the traditional management structure and bring new research opportunities to Operations Management (OM). While the performance of DAOs has been largely examined in current OM literature, the effectiveness of their internal incentive mechanisms—specifically the one that uses ownership as rewards to promote user contributions—remains unclear. Focusing on DAO-enabled virtual communities, we seek to examine whether decentralized ownership provides stronger incentives for user behaviors, such as creation and curation, in comparison to traditional monetary rewards through the lens of psychological ownership theory. We obtained data from <i>Steemit</i> that captures the reward, creation, curation and transaction behaviors of 98,000 users from May 2017 to April 2019. By leveraging the “power-up” action as a shock that increases user ownership shares, we established a quasi-experimental setting. Employing the PSM-DID model, we found that the use of governance tokens is associated with enhanced creation and curation efforts but declined creation novelty, compared to the use of transactional tokens. Our additional analyses further reveal that the incentive effects of governance tokens diminish over time. However, upon the recurrence of the intended choice, these effects become reinforced. Notably, we find that governance token ownership is more strongly associated with curation efforts for users with weaker social ties. Conversely, for users with high reputation scores, their content creation behaviors are less strongly associated with governance token ownership. This study contributes to the burgeoning discourse on blockchain and cryptocurrency from an operational perspective, providing valuable insights for the design of incentive mechanisms in DAOs and advancing our understanding of operational efficiencies and stakeholder engagement in decentralized structures within Operations Management.</p>\u0000 </div>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"71 7","pages":"988-1016"},"PeriodicalIF":10.4,"publicationDate":"2025-02-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145197055","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Wenzheng Mao, Liu Ming, Ying Rong, Christopher S. Tang, Huan Zheng
{"title":"Faster Deliveries and Smarter Order Assignments for an On-Demand Meal Delivery Platform","authors":"Wenzheng Mao, Liu Ming, Ying Rong, Christopher S. Tang, Huan Zheng","doi":"10.1002/joom.1354","DOIUrl":"https://doi.org/10.1002/joom.1354","url":null,"abstract":"<div>\u0000 \u0000 <p>The rapid growth of on-demand meal delivery platforms has heightened competition, making customer retention a critical priority. While prior research on order dispatch algorithms has largely focused on minimizing delivery time or delay, the direct impact of delivery performance on repeat purchases remains underexplored. Using transactional data from an online meal delivery platform in China, we empirically investigate the asymmetric effects of early and late deliveries on customer repurchasing behavior. To address potential endogeneity, we introduce driver experience and local knowledge, two previously overlooked factors in platform algorithms, as novel instrumental variables. The survival analysis shows that late deliveries significantly reduce future orders, while early deliveries provide only limited benefits. Guided by these empirical insights, we develop a simulation-based evaluation of different order dispatch algorithms, revealing that maximizing future orders, rather than minimizing delivery time or delays, yields the highest future orders. These insights offer actionable recommendations for platform managers, stressing the importance of strategic adjustments in dispatch algorithms and integrating heterogeneous treatment effects into algorithmic design. By merging operational delivery performance with consumer behavior insights through causal inference and optimization, this study provides a novel end-to-end framework for creating data-driven dispatch algorithms that enhance both service efficiency and customer retention.</p>\u0000 </div>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"71 2","pages":"220-245"},"PeriodicalIF":6.5,"publicationDate":"2025-02-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143639226","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"To Fill a Hollow Core: Roles of Firm Knowledge When Outsourcing Core Component During Technological Change","authors":"Woo-Yong Park, Faisal Khurshid, Chanchai Tangpong","doi":"10.1002/joom.1349","DOIUrl":"https://doi.org/10.1002/joom.1349","url":null,"abstract":"<div>\u0000 \u0000 <p>The innovation literature has been marked by contrarian views regarding the roles of firms' knowledge accumulation with regards to outsourced core components. To reconcile these views, we draw on the behavioral theory of the firm and the technological evolution literature in hypothesizing firms' local search as a mechanism by which firms' accumulated knowledge affects their product performance. Firms' in-house knowledge can expose them to an <i>accumulated knowledge trap</i>, as firms' accumulated knowledge tends to escalate their local search for a solution to a new technological challenge, but the impact of the local search on performance is unlikely to be materialized. We maintain that firms' accumulated knowledge can make them more prone to the accumulated knowledge trap <i>before</i> rather than <i>after</i> the dominant technology has emerged. We further hypothesize that prior exploratory experiences and suppliers' outsourced component knowledge can reduce firms' susceptibility to such a knowledge trap <i>before</i> the dominant technology emergence, but their moderating roles fade away <i>after</i> the dominant technology emergence. Data from the U.S. Hybrid Electric Vehicle drivetrain market support our hypotheses. Our findings enrich the current literatures on the behavioral theory of the firm and technological evolution while reconciling the contrarian views in the innovation literature.</p>\u0000 </div>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"71 1","pages":"130-160"},"PeriodicalIF":6.5,"publicationDate":"2025-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143424291","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Correction to “An Investigation of Corporate Social Responsibility Conformity: The Roles of Network Prominence and Supply Chain Partners”","authors":"","doi":"10.1002/joom.1350","DOIUrl":"https://doi.org/10.1002/joom.1350","url":null,"abstract":"<p>E. C. Falcone and J. W. Ridge, “An Investigation of Corporate Social Responsibility Conformity: The Roles of Network Prominence and Supply Chain Partners,” <i>Journal of Operations Management</i> 70, no. 4 (2024): 600–629.</p><p>In the second paragraph on page 616, the text “The results are consistent with H3 as the coefficient of the interaction term <i>Network prominence</i>\u0000 <sup>2</sup> * <i>SC industry CSR congruence</i> shows a positive and significant effect (<i>β</i> = 0.313; <i>p</i> < 0.01).” This is incorrect. The <i>β</i> = 0.313 should be <i>β</i> = 0.640.</p><p>We apologize for these errors.</p>","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"71 1","pages":"161"},"PeriodicalIF":6.5,"publicationDate":"2025-01-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/joom.1350","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143424261","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Meaningful Theoretical Pathways for Research Contributions","authors":"Elliot Bendoly, Rogelio Oliva","doi":"10.1002/joom.1348","DOIUrl":"https://doi.org/10.1002/joom.1348","url":null,"abstract":"<p>Across fields of scholarship, ever since scholarship has existed, there have been numerous discussions opining on what theory is, why it is useful and how best to craft theoretical arguments and frameworks. Every few years, a new discussion particularly relevant to a domain of study emerges. Often the intention of such discussions is to reiterate critical points made in the past as still applicable. In other instances, the discussions attempt to recast and reshape perspectives on theory. Both reiteration and alternate perspectives can prove valuable, as new scholars enter the field and as priorities for journals, editors and review teams evolve.</p><p>These points are also of interest to contemporary discussions at the <i>Journal of Operations Management (JOM)</i>. As an outlet long regarded for impactful empirical work in the field, we have long been interested in the appropriate use of theory and have also had a long history of intervening in our field to re-emphasize the ‘what’, ‘why’ and ‘how’ of meaningful theoretical structures and argumentation. As editors of the journal, we believe it is valuable to reiterate what is well-accepted regarding the role and nature of effective theory in research, whether we are discussing grand theories, theoretical frameworks, mid-range theory or theoretical arguments for specific mechanisms. However, we also strongly believe that it is critically valuable to outline how theoretical contributions may differ, while still offering considerable value to a research effort and the field.</p><p>What is core to the substantive nature of theoretical contributions, of course, must be driven by priorities regarding its role; just as the selection of empirical methods must be driven by the claims emerging from theoretical arguments (even nascent ones), and insights for future scholars driven by observation and analysis. By outlining contemporary priorities that define meaningful theory we are in a far better position to simultaneously expand perspectives on how theoretical contributions can be made, as well as challenge or dispel some often difficult-to-justify criticisms that scholars (authors, reviewers and editors) confront regarding what is ‘good’ theory.</p><p>According to Fried (<span>2020</span>), this “statistical equivalency” is one of the fundamental reasons that we cannot escape the need for well-reasoned theoretical arguments, designed to help us make sense of highly complex settings, in which a wealth of observed signals is accompanied by a wealth of unobserved signals. It is exactly when phenomena are <i>not</i> straightforward and mechanisms are <i>not</i> obvious, where sensemaking, and associated deliberate research inquiry, is critical.</p><p>In the same vein, a ‘complete theory’, akin to a physical law, doesn't present much of a motivator for research—if there is no uncertainty regarding cause and effect, there is little reason to expect that an inquiry into such phenomena would be of interest to ","PeriodicalId":51097,"journal":{"name":"Journal of Operations Management","volume":"71 1","pages":"4-10"},"PeriodicalIF":6.5,"publicationDate":"2025-01-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1002/joom.1348","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"143424135","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}