Global Knowledge, Memory and Communication最新文献

{"title":"Role of e-HRM strength and job stress on turnover intention among employees: mediating effect of concern for information privacy","authors":"Ramashankar Yadav, Girish Balasubramanian, S. Dash","doi":"10.1108/gkmc-09-2023-0338","DOIUrl":"https://doi.org/10.1108/gkmc-09-2023-0338","url":null,"abstract":"Purpose\u0000This study aims to investigate the mediating effect of concern for information privacy between e-HRM and job stress that eventually develops a turnover intention among employees.\u0000\u0000Design/methodology/approach\u0000A survey questionnaire was used on working professionals employed in the service and manufacturing sectors. A total of 178 usable responses were collected adopting a convenient snowball sampling technique. PLS-SEM was used to analyze and investigate the hypothesized relationships.\u0000\u0000Findings\u0000The study found that higher perceptions of e-HRM strength led to less concern for information privacy breaches. Further, concern for information privacy was positively associated with employee job stress and turnover intention. A positive relationship between job stress and turnover intention among employees was also established. Moreover, perceived concern for information privacy fully mediated the relationship between e-HRM and job stress and, eventually, turnover intention among employees.\u0000\u0000Practical implications\u0000Organizations should focus on ensuring considerable e-HRM strength while adopting and implementing e-HRM practices; failing may lead to concerns for employee privacy, job stress and eventually turnover intention among employees.\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, the study is among the first few studies to identify perceived concern for information privacy as a consequence of e-HRM reflecting the dark side of e-HRM.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"5 4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141100556","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A bibliometric analysis of literature published on ChatGPT and GPT","authors":"Muhammad Safdar, Nadeem Siddique, Ayesha Gulzar, Syed Adnan Adil, Haisim Yasin, Muhammad Ajmal Khan","doi":"10.1108/gkmc-08-2023-0304","DOIUrl":"https://doi.org/10.1108/gkmc-08-2023-0304","url":null,"abstract":"\u0000Purpose\u0000This study aims to analyse the literature published on ChatGPT and generative pre-trained transformer (GPT) available through Scopus to identify the top countries, institutions, authors, journals and titles in terms of publishing and citations in the area.The research also intends to determine the collaborative trends among countries and authors as well as top-used keywords on the topic identified from the analysed literature.\u0000\u0000\u0000Design/methodology/approach\u0000The researchers searched the Scopus database to collect and assess the literature on the topic. The paper used six applications such as Biblioshiny, VosViewer, Python, MS Access and Excel and Endnote to collect and analyse the literature.\u0000\u0000\u0000Findings\u0000It is found that European countries such as the USA, the UK and Germany took the lead in terms of publishing and impact in the area but the USA stood first with 90 publications and 1,720 citations in this connection. Likewise, the organization “Rheinisch-Westfälische Technische Hochschule Aachen” scored the top position regarding publishing, but Open AI remained on top for getting the highest citations (1,384). Apropos, the author “Choi, Y” produced the highest number of publications. The research also shares the collaborative patterns, top journals and publications in the area, as well as the top-used keywords on the topic.\u0000\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, this is the first study that shares a bibliometric analysis of literature published on GPT and ChatGPT. The research not only fills the research gap on the topic but also shares implications for relevant stakeholders and future research directions for future researchers.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"48 8","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140961865","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Intellectual capital and firm risk: evidence from an emerging economy","authors":"Isma Zaighum, Qaiser Abbas, Kinza Batool, Shehar Bano, Syed Murtaza Sajjad","doi":"10.1108/gkmc-08-2023-0267","DOIUrl":"https://doi.org/10.1108/gkmc-08-2023-0267","url":null,"abstract":"\u0000Purpose\u0000Intellectual capital (IC) plays a pivotal role in determining corporate risk profiles in the contemporary knowledge era. Consequently, this study aims to analyze the impact of IC on firm risk (FR) among the manufacturing companies listed on the Pakistan Stock Exchange (PSX).\u0000\u0000\u0000Design/methodology/approach\u0000The authors have adopted the modified value-added intellectual model which combines human capital efficiency, structural capital efficiency, efficiency of capital employed and relational capital efficiency. FR has been used as the dependent variable, measured as the standard deviation of the daily stock prices. The study has used panel data from a sample of 40 manufacturing companies listed in the KSE-100 Index from 2015 to 2021.\u0000\u0000\u0000Findings\u0000The results suggest that IC has a significant impact on the FR of manufacturing companies listed on the benchmark index of PSX. Moreover, this relationship is direct; thus, an increase in IC would also increase FR measured by the change in stock prices.\u0000\u0000\u0000Research limitations/implications\u0000The current study has only used linear techniques. Future researchers may consider investigating the impact of IC at varying levels of FR using nonlinear techniques.\u0000\u0000\u0000Practical implications\u0000This study provides corporate managers and policymakers valuable insight into the need to strike a balance between investment in IC and their FR, particularly in an emerging market context.\u0000\u0000\u0000Originality/value\u0000IC is frequently associated with firm performance. However, the relationship between IC and FR has generally been underexplored. This study adds to the strand of limited IC literature by investigating the impact of a modified IC model on FR in an emerging economy.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"77 19","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140978856","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Nexus between climate change and mitigation approaches for sustainable development: a bibliometric review","authors":"Arvinder Kaur, Vikas Sharma","doi":"10.1108/gkmc-11-2023-0418","DOIUrl":"https://doi.org/10.1108/gkmc-11-2023-0418","url":null,"abstract":"Purpose\u0000Today’s world is struggling with the hardship of climate change that has drastically disturbed human life, wildlife and the earth’s biological system. This study aims to show how implementing climate change mitigation strategies and environmental protection measures can ensure sustainable development through collaborative efforts between governmental authorities and the nation’s populace.\u0000\u0000Design/methodology/approach\u0000An extensive literature review of studies is conducted from across the world concentrating on holistic, sustainable development, enabling a showcase of various conferences, action plans initiated and resolutions passed. VOSviewer software is used to quantify the results of bibliometric analysis and cluster analysis. A total of 260 research studies released between 1993 and 2022 on the Scopus platform are quantified in terms of topmost publications, collaborations among authors, citations index and year-wise publication. The search string has keywords including “climate change,” “sustainable development” and “environment protection.”\u0000\u0000Findings\u0000The study results revealed a steep increase in research publications in the last three years, from 2017 to 2021, which serves as the basis of the emergence of high-impact articles. The most cited document in this context throws light on assessing vulnerability to climatic risk and building adaptive capacity. It also draws attention to voluntary carbon markets’ rationale while condemning emission trading systems for climate change due to structural flaws, negative consequences and questionable emission-cutting effectiveness. Low energy demand, zero energy buildings and shared socioeconomic pathways should be implemented as strategies for sustainable development.\u0000\u0000Practical implications\u0000This study provides a significant opportunity to construct a valuable addition to mitigate climate change. Also, it shows a positive and significant correlation between mitigation and adaptation policies by analyzing publication efforts worldwide considering local climate risks and national adaptation mandates.\u0000\u0000Originality/value\u0000The originality of this study lies in its comprehensive approach, combining literature review, bibliometric analysis and cluster analysis to provide insights into current research trends, challenges and potential strategies for addressing climate change and promoting sustainable development. The study’s emphasis on the correlation between mitigation and adaptation policies adds practical significance to its findings.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"59 52","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-05-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"141009667","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Restructuring of human resource development in IIT libraries of North India in new digital era","authors":"Rajender Kumar, Dinesh K. Gupta","doi":"10.1108/gkmc-05-2023-0173","DOIUrl":"https://doi.org/10.1108/gkmc-05-2023-0173","url":null,"abstract":"Purpose\u0000The purpose of this paper is to examine the restructuring of human resources development processes in Indian Institutes of Technology (IIT) libraries in North India, emphasizing the essential information and communications technology (ICT) skills for both recruits and existing staff.\u0000\u0000Design/methodology/approach\u0000The study used a survey research design, with two different sets of structured questionnaires used to collect data. The first set, which was distributed to all heads of seven IIT libraries in North India, received a 100% response rate. Simultaneously, the second set was distributed to library users, yielding a 92% response rate (680 responses out of 700 distributed). The collected data were analyzed and tabulated, with suitable interpretations.\u0000\u0000Findings\u0000The findings of the study reveal that all examined libraries have implemented skill development programs. Moreover, advanced ICT skills are considered essential for staff appointments, and specific institutes (IIT Kanpur, IIT Delhi, IIT Jodhpur and IIT Ropar) took the initiative to provide ICT training to their employees. Trained employees exhibited enhanced performance, attributed to advanced ICT knowledge. The study suggests restructuring selection criteria and introducing structured ICT training programs for library staff, ensuring a more adept workforce for current demands.\u0000\u0000Research limitations/implications\u0000The study can increase the impact globally on human resource development by incorporating soft skills, job satisfaction and leadership development while exploring research opportunities through cross-institutional comparisons and the integration of emerging technologies such as artificial intelligence and virtual reality.\u0000\u0000Originality/value\u0000This study collected primary data from IIT libraries in North India using self-designed questionnaires. The findings provide useful insights into how libraries might restructure human resource development in the digital age.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"31 12","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140652279","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Human resource records management culture and privacy control in Ghana: the roles of employee experience and top management commitment","authors":"Rebecca Dei Mensah, Stephen Tetteh, Jacinta Martina Annan, R. P. Andoh, Elijah Osafo Amoako","doi":"10.1108/gkmc-09-2023-0327","DOIUrl":"https://doi.org/10.1108/gkmc-09-2023-0327","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study was to investigate the roles of employee experience and top management commitment in the relationship between human resource (HR) records management culture and HR records privacy control in organisations in Ghana.\u0000\u0000\u0000Design/methodology/approach\u0000Structural equation modelling was used in analysing the data. Following the specification of the model, three main types of analyses were carried out. They were reflective measurement model analyses to test reliability and validity; formative measurement model analyses to test redundancy, collinearity, significance and relevance of the lower-order constructs; and structural model analyses to ascertain the explanatory and predictive powers of the model, significance of the hypotheses and their effect sizes.\u0000\u0000\u0000Findings\u0000The study confirmed that communication, privacy awareness and training and risk assessment are dimensions of HR records management culture. Concerning the hypotheses, it was established that HR records management culture is related to HR records privacy control. Also, the study showed that employee experience positively moderated the relationship HR records management culture has with HR records privacy control. However, top management commitment negatively moderated the relationship HR records management culture has with HR records privacy control.\u0000\u0000\u0000Practical implications\u0000Organisations committed to the privacy control of HR records need to ensure the retention of their employees, as the longer they stay with the organisation, the more they embody the HR records management culture which improves the privacy control of HR records. For top management commitment, it should be restricted to providing strategic direction for HR records privacy control, as the day-to-day influence of top management commitment on the HR records management culture does not improve the privacy control of HR records.\u0000\u0000\u0000Originality/value\u0000This study demonstrates that communication, privacy awareness and training and risk assessment are dimensions of HR record management culture. Also, the extent of employee experience and top management commitment required in the relationship between HR records management culture and HR records privacy control is revealed.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"7 25","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140653012","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The rise of Indo-German collaborative research: 1990–2022","authors":"Aasif Ahmad Mir, Nina Smirnova, Ramalingam Jeyshankar, Phillip Mayr","doi":"10.1108/gkmc-09-2023-0328","DOIUrl":"https://doi.org/10.1108/gkmc-09-2023-0328","url":null,"abstract":"\u0000Purpose\u0000This study aims to highlight the growth and development of Indo-German collaborative research over the past three decades. Moreover, this study encompasses an in-depth examination of funding acknowledgements to gain valuable insights into the financial support that underpins these collaborative endeavours. Together with this paper, the authors provide an openly accessible data set of Indo-German research papers for further and reproducible research activities (the “Indo-German Literature Dataset”).\u0000\u0000\u0000Design/methodology/approach\u0000The data were retrieved from the Web of Science (WoS) database from the year 1990 till the 30th of November 2022. A total of 36,999 records were retrieved against the used query. Acknowledged entities were extracted using a named entity recognition (NER) model specifically trained for this task. Interrelations between the extracted entities and scientific domains, lengths of acknowledgement texts, number of authors and affiliations, number of citations and gender of the first author, as well as collaboration patterns between Indian and German funders were examined.\u0000\u0000\u0000Findings\u0000The study reveals a consistent and increasing growth in the publication trend over the years. The study brings to light that Physics, Chemistry, Materials Science, Astronomy and Astrophysics and Engineering prominently dominate the Indo-German collaborative research. The USA, followed by England and France, are the most active collaborators in Indian and German research. Largely, research was funded by major German and Indian funding agencies, international corporations and German and American universities. Associations between the first author’s gender and acknowledged entity were observed. Additionally, relations between entity, entity type and scientific domain were discovered.\u0000\u0000\u0000Practical implications\u0000The study paves the way for enhanced collaboration, optimized resource utilization and societal advantages by offering a profound comprehension of the intricacies inherent in research partnerships between India and Germany. Implementation of the insights gleaned from this study holds the promise of cultivating a more resilient and influential collaborative research ecosystem between the two nations.\u0000\u0000\u0000Originality/value\u0000The study highlights a deeper understanding of the composition of the Indo-German collaborative research landscape of the past 30 years and its significance in advancing scientific knowledge and fostering international partnerships. Furthermore, the authors provide an open version of the original WoS data set. The Indo-German Literature Data set consists of 22,844 papers from OpenAlex and is available for related studies like literature studies and scientometrics.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"43 40","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140657268","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Physical condition survey of a rare book collection: a case study of “X” Museum Library in Jakarta, Indonesia","authors":"Adinda Hanan, Y. Rachman","doi":"10.1108/gkmc-08-2023-0312","DOIUrl":"https://doi.org/10.1108/gkmc-08-2023-0312","url":null,"abstract":"\u0000Purpose\u0000Rare book collections are special, not only in terms of their physical appearance but also because of their historical significance and the information they contain. The purpose of this study is twofold: to identify the physical condition of rare book collections and to determine the main causes of damage to rare books collection that belongs to a museum library in Indonesia.\u0000\u0000\u0000Design/methodology/approach\u0000This research involved conducting a survey of the physical condition of the collection of rare books owned by a museum library in Indonesia. Supporting data was also obtained through interviews with one of the staff who served as the museum collection conservator. This study used random sampling to take samples from the collection, which consisted of 950 rare books, with total sample of 91.\u0000\u0000\u0000Findings\u0000The results obtained state that the condition of the existing rare book collection is classified as severely damaged. One of the causes of damage that can be addressed immediately is the cleaning regime: the collection and library space should be cleaned thoroughly and regularly so that dust and dirt in and around the rare book collection can be reduced.\u0000\u0000\u0000Research limitations/implications\u0000This research was limited to physical identification, which can be done easily because it does not require various kinds of laboratory tests. It was a case study examining a single collection in a single museum library. The pool of books from which the samples were taken was therefore relatively homogenous. Therefore, it is hoped that further research can identify other factors and types of damage in more detail so that all damage to rare book collections can be identified and mitigated.\u0000\u0000\u0000Originality/value\u0000Research discussing the condition of rare book collections, especially for special libraries in museums in Indonesia, is still very limited. Detailed surveys of the physical condition of collections, especially rare book collections in museums, have rarely been discussed by previous research. The work will contribute to assessing the physical condition of rare book collections.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"7 5","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140653460","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Determinants of innovation performance: influence of knowledge-oriented leadership, knowledge sharing and organizational justice","authors":"S. T. Than, P. Le, Cong Thanh Ha, Dung Thi Nguyet Nguyen","doi":"10.1108/gkmc-11-2023-0428","DOIUrl":"https://doi.org/10.1108/gkmc-11-2023-0428","url":null,"abstract":"Purpose\u0000Due to the vital role of innovation for firms to respond to the change and achieve competitive advantage, the purpose of this study is to investigate the influence of knowledge-oriented leadership (KOL) on innovation performance via the mediating role of knowledge sharing (KS). This study also explores the moderating role of organizational justice in the relationship between KS and innovation performance.\u0000\u0000Design/methodology/approach\u0000Analysis of moment structures and structural equation modeling are applied to examine the relationship among the latent factors in the proposed research model using data collected from 335 participants in 121 manufacturing and service firms in Vietnam.\u0000\u0000Findings\u0000The findings revealed that KOL serves as a key precursor to foster innovation performance directly or indirectly through active and passive KS behaviors. In addition, the paper highlights the moderating role of organizational justice in strengthening the impact of KS activities on innovation performance.\u0000\u0000Research limitations/implications\u0000By highlighting the important role of KOL for stimulating KS behaviors, this paper provides a valuable understanding and novel approach for firms to improve innovation performance. The research findings support the idea that building a climate of justice is crucial to enhance the effects of KS on innovation performance.\u0000\u0000Originality/value\u0000This study contributes to bridging the research gaps in the literature and advances the insights of how KOL directly and indirectly stimulates innovation performance via mediating roles of active and passive KS processes under the climate of justice.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"66 8","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140665393","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Competition and cooperation: a coopetition strategy for sustainable performance through serial mediation of knowledge sharing and open innovation","authors":"Ahmed Abubakar","doi":"10.1108/gkmc-10-2023-0398","DOIUrl":"https://doi.org/10.1108/gkmc-10-2023-0398","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to examine the effect of the coopetition strategy (CS) (the simultaneous pursuit of collaboration and competition) on sustainable performance (SP) through the serial mediation of knowledge sharing (KS) and open innovation (OI).\u0000\u0000\u0000Design/methodology/approach\u0000A structured questionnaire was used to gather data from corporate business enterprises, and partial least squares structural equation modeling was used for analysis.\u0000\u0000\u0000Findings\u0000Empirical evidence supports the coopetition strategy's role in enhancing KS, which in turn fosters OI, leading to improved SP. It has also been concluded that KS and OI have a significant serial mediation effect on the relationship between CS and SP.\u0000\u0000\u0000Practical implications\u0000Through the integration of KS and inward-outward open innovation, the coopetition model enables coopetitors leverage each other’s resources and capacities for mutual sustainability. To fully benefit from it, small and medium-sized enterprises (SMEs) in the Gulf Cooperation Council (GCC) must change their perception of free competition and actively engage in coopetition activities, particularly in the realms of knowledge and OI.\u0000\u0000\u0000Originality/value\u0000The most novel contribution of this study to the growing body of knowledge on SP is the establishment of empirical evidence regarding the crucial role of a serial mediation of KS and OI in the relationship between CS and SP. Unlike earlier research, this study provides a structured perspective and understanding of how and why CS, KS and OI were leveraged to enhance the SP of SMEs.\u0000","PeriodicalId":507843,"journal":{"name":"Global Knowledge, Memory and Communication","volume":"42 24","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140676345","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}