European Journal of Information Systems最新文献

{"title":"A Conceptual Framework toward Knowledge Ambidexterity Using Information Systems and Knowledge Management","authors":"Anup Shrestha, Minu Saratchandra","doi":"10.2308/isys-2021-013","DOIUrl":"https://doi.org/10.2308/isys-2021-013","url":null,"abstract":"This review analyzes the impact of knowledge management (KM) and information systems (IS) on knowledge ambidexterity and demonstrates how organizations can achieve knowledge ambidexterity. We conduct a systematic literature review of 65 journal articles from scholarly databases, from which we identify the antecedents of knowledge ambidexterity. Based on our critical review, we create a conceptual framework to achieve knowledge ambidexterity. Subsequently, we discuss the evolution of IS and its relationship with knowledge ambidexterity to demonstrate how organizations can achieve knowledge ambidexterity. The review shows a lack of studies that examine how firms can leverage the benefits of KM and IS to achieve knowledge ambidexterity. We propose that the combination of exploration and exploitation processes can achieve knowledge ambidexterity. Our framework proposes the use of contemporary IS tools such as Big Data to balance the knowledge exploration and exploitation processes. These recommendations have implications for promoting knowledge ambidexterity in organizations.","PeriodicalId":50486,"journal":{"name":"European Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":9.5,"publicationDate":"2022-11-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"80217638","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Internal Auditors' Perceptions of Information Technology-Related Risks: A Comparison Between General Auditors and Information Technology Auditors","authors":"A. Nuijten, M. Keil, Bert Zwiers","doi":"10.2308/isys-2020-040","DOIUrl":"https://doi.org/10.2308/isys-2020-040","url":null,"abstract":"With the growing role of Information Technology (IT), many organizations have incorporated IT governance practices that include keeping executives apprised of IT risks. To perform this function, organizations rely upon their internal audit staff to obtain an independent evaluation of IT risks. While both general auditors and IT auditors are involved in assessing IT risks, they may not be equally adept at identifying such risks.  We draw on the expert vs non-expert perspective to understand how general auditors and IT auditors perceive IT risks differently. Through a quasi-experiment with 70 internal auditors of a financial institution, we found that general auditors perceived IT risks to be lower than their IT audit colleagues. We also found that personal risk preferences influenced the level of IT risks that general auditors perceived. Personal risk preferences did not affect the risk perceptions of IT auditors. Implications for both research and practice are discussed.","PeriodicalId":50486,"journal":{"name":"European Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":9.5,"publicationDate":"2022-11-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83020927","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The differential impacts of top management support and transformational supervisory leadership on employees’ digital performance","authors":"Zhen Shao, Xixi Li, Yumei Luo, Jose Benitez","doi":"10.1080/0960085x.2022.2147456","DOIUrl":"https://doi.org/10.1080/0960085x.2022.2147456","url":null,"abstract":"","PeriodicalId":50486,"journal":{"name":"European Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":9.5,"publicationDate":"2022-11-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46619924","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Digital-Enabled Strategic Agility: The Next Frontier","authors":"Paul P. Tallon, M. Queiroz, T. Coltman","doi":"10.1080/0960085X.2022.2102713","DOIUrl":"https://doi.org/10.1080/0960085X.2022.2102713","url":null,"abstract":"As we approach the twentieth anniversary of the publication of the now-classic paper on strategic agility by Sambamurthy et al. (2003), we are reminded that information technology (IT) executives continue to view strategic agility as one of their most enduring challenges (Kappelman et al., 2021). Defined as the extent to which organisations can respond to sudden, disruptive, and unanticipated market events with ease, speed, and dexterity (Sambamurthy et al., 2003; Tallon et al., 2019), strategic agility has come of age in an era where organisations face a host of threats and opportunities from forces both seen and unseen. If done correctly, digital-enabled strategic agility can enable rapid, scalable, and cost effective changes in products, services, and processes but, if done poorly, the price of rigidity and delays can be inordinately high as oncelauded industry giants such as Sears, General Electric, Xerox, and Kodak have discovered (Collins, 2009). Our motivation for pursuing this special issue was prompted, in part, by a dearth of research on the topic of strategic agility in the literature. When writing a review paper on the subject in 2018 (Tallon et al., 2019), we uncovered 83 papers published across a variety of premier information systems (IS) journals and conferences between 2000 and 2018; three-fourths of this number appeared after 2009. Even then, less than five papers have been published annually on a topic that is garnering increased attention from IT executives for its ability to deliver greater customer satisfaction, employee engagement, and operational effectiveness (Kappelman et al., 2021). Our focus on strategic agility assumed a new air of importance in spring 2020 for no sooner had we sent out our Call for Papers than the COVID-19 pandemic struck. Organisations’ subdued response to the pandemic brought into sharp relief the need for fresh thinking on what it means to be “agile”. Organisations who were slow to pivot were mercilessly punished; retailers who relied heavily on foot traffic such as Brooks Brothers, Neiman Marcus, and JC Penney were especially vulnerable. Others such as Zoom, Uber Eats, Home Depot, Netflix, and Disney were able to scale and innovate around their existing processes and business models in order to remain relevant. Perhaps this time is different for the pandemic exposed the limits of what organisations could really do. For those who say that organisations could never have foreseen this calamitous event and so could never have planned an effective response, perhaps we should reconsider that logic so that we are better prepared next time. So what could we have done differently? We might also ask whether efforts to boost strategic agility are seen as just another IT problem for the IS function to resolve or whether strategic agility is an opportunity that warrants serious attention from all organisational leaders.","PeriodicalId":50486,"journal":{"name":"European Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":9.5,"publicationDate":"2022-11-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46149395","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Technology-driven mandatory customer participation: a new recovery strategy to promote customers’ online post-recovery satisfaction","authors":"Yu Zhang, X. Luo, B. Shao, Jose Benitez","doi":"10.1080/0960085x.2022.2139770","DOIUrl":"https://doi.org/10.1080/0960085x.2022.2139770","url":null,"abstract":"","PeriodicalId":50486,"journal":{"name":"European Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":9.5,"publicationDate":"2022-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46646712","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Dynamic capabilities for transitioning from product platform ecosystem to innovation platform ecosystem","authors":"Kazem Haki, Michael Blaschke, Stephan Aier, R. Winter, D. Tilson","doi":"10.1080/0960085x.2022.2136542","DOIUrl":"https://doi.org/10.1080/0960085x.2022.2136542","url":null,"abstract":"","PeriodicalId":50486,"journal":{"name":"European Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":9.5,"publicationDate":"2022-10-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47373427","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Impact of Persuasive Response Sequence and Consistency When Information Technology Service Providers Address Auditor-Identified Issues in System and Organization Control 2 Reports","authors":"Mark D. Sheldon, Sudip Bhattacharjee, Reza Barkhi","doi":"10.2308/isys-2021-016","DOIUrl":"https://doi.org/10.2308/isys-2021-016","url":null,"abstract":"We examine how an IT service provider's persuasive communication related to SOC2 report findings influences management's (i.e., user entities') perceptions of the outsourced services. Within SOC2 reports, service providers can attempt to influence management's impressions of auditor-identified issues and, due to the report's limited audience, also follow-up with management about these issues. Using dual-process theories of persuasion, we predict the type of persuasion used by a service provider in a SOC2 report (contend or concede), and its consistency with follow-up persuasive appeals (contend or concede), will influence management's perceptions of the services provided. In an experiment, only when the service provider first contends the auditor's findings does a follow-up concession (rather than contention) result in more favorable perceptions. Persuasion tactics also influence management's processing of risk factors, which impact their trust in the service. Thus, IT service providers' initial and follow-up persuasive communications influence management's assessment of SOC2 auditor-identified issues.","PeriodicalId":50486,"journal":{"name":"European Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":9.5,"publicationDate":"2022-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72844237","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The creativity model of age and innovation with IT: why older users are less innovative and what to do about it","authors":"Stefan Tams, Alina Dulipovici","doi":"10.1080/0960085x.2022.2137064","DOIUrl":"https://doi.org/10.1080/0960085x.2022.2137064","url":null,"abstract":"","PeriodicalId":50486,"journal":{"name":"European Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":9.5,"publicationDate":"2022-10-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44317062","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Impact of CEO IT Ability on Bank Loan Terms","authors":"Tracie Frost, C. He, Jiwon Nam, R. Pinsker","doi":"10.2308/isys-2021-020","DOIUrl":"https://doi.org/10.2308/isys-2021-020","url":null,"abstract":"While the role that information technology (IT) executives’ expertise has on firm outcomes is well-documented, little empirical work investigates the effect of the IT ability of non-IT executives on firm outcomes. We apply upper echelons theory and create a unique measure of Chief Executive Officer (CEO) IT ability to empirically investigate its impact on bank loan pricing and non-pricing terms. Examining a sample of firms between 2002 and 2017, we find that CEO IT ability is associated with lower cost of debt, less collateral, fewer loan covenants, and fewer credit ratings downgrades. Further, we show that our results are not driven by high tech firms and are incremental to firm-level IT capability. Our results extend upper echelons theory and suggest that IT ability is an important CEO characteristic that can be influential in improving lending outcomes.","PeriodicalId":50486,"journal":{"name":"European Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":9.5,"publicationDate":"2022-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86552510","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Auditor Judgment Bias Research: A 50-Year Trend Analysis and Emerging Technology Use","authors":"Danielle R. Lombardi, J. Sipior, Steven Dannemiller","doi":"10.2308/isys-2020-079","DOIUrl":"https://doi.org/10.2308/isys-2020-079","url":null,"abstract":"The increased development and use of automated and cognitive technologies at the Global Six, in conjunction with the increased availability of data and various levels of data structure, may exacerbate auditor judgment bias or give rise to new biases. We take a comprehensive approach to gain a new perspective by providing a 50-year trend analysis of auditor judgment bias which results from relying on judgmental heuristics and the potential effects that the use of cognitive and automated technologies, such as artificial intelligence, may have on judgment. We describe individual biases and identify specific areas of research, commonalities and differences, gaps in the literature, and research methods applied. We construct a conceptual framework as a point of departure to guide future research by focusing on the impact of emerging technology. We conclude by identifying opportunities for future research.","PeriodicalId":50486,"journal":{"name":"European Journal of Information Systems","volume":null,"pages":null},"PeriodicalIF":9.5,"publicationDate":"2022-10-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76521001","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}