Mis Quarterly最新文献_第10页

Data is the New Protein: How the Commonwealth of Virginia Built Digital Resilience Muscle and Rebounded from Opioid and COVID Shocks 数据是新的蛋白质:弗吉尼亚州如何建立数字弹性肌肉并从阿片类药物和COVID冲击中恢复过来

IF 7.3 2区管理学

Mis Quarterly Pub Date : 2023-03-01 DOI: 10.25300/misq/2022/17260

Monica Chiarini Tremblay, Rajiv Kohli, Carlos Rivero

{"title":"Data is the New Protein: How the Commonwealth of Virginia Built Digital Resilience Muscle and Rebounded from Opioid and COVID Shocks","authors":"Monica Chiarini Tremblay, Rajiv Kohli, Carlos Rivero","doi":"10.25300/misq/2022/17260","DOIUrl":"https://doi.org/10.25300/misq/2022/17260","url":null,"abstract":"During shocks, residents and businesses rely upon the government to ensure health, safety, and the continuity of services. The government’s ability to respond depends upon how well it utilizes its data resources and builds digital resilience. Yet governments often fail to integrate data from different agencies to respond effectively to shocks. We conceptualize digital resilience as a dynamic capability (DC). Although the DC framework provides a theoretical basis, it is unclear what actions managers can take to build DC. Through process tracing, we examine how the Commonwealth of Virginia (COVA) built DCs and rebounded from two shocks—the opioid crisis and the COVID-19 pandemic. COVA managers leveraged statewide data assets, built routines to disseminate data, and reconfigured operational capabilities to build three DCs—relationship building, intelligence creation, and value extraction. Data functioned as the “protein” to build the digital resilience “muscle.” We found that the relationship building DC leveraged the operational capabilities of data management, integration, and governance structure to foster data sharing, the intelligence creation DC leveraged analytics, and the value extraction DC converted analytics into cost savings, revenue generation, and new services. Whereas COVA built robust digital resilience by facilitating data sharing, the agencies exploited data assets to develop scalable solutions.","PeriodicalId":49807,"journal":{"name":"Mis Quarterly","volume":"12 1","pages":""},"PeriodicalIF":7.3,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50165136","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Cyberslacking in the Workplace: Antecedents and Effects on Job Performance 工作场所的网络懈怠:对工作绩效的前因和影响

IF 7.3 2区管理学

Mis Quarterly Pub Date : 2023-03-01 DOI: 10.25300/misq/2022/14985

Viswanath Venkatesh, Christy M.K. Cheung, Fred D. Davis, Zach W. Y. Lee

{"title":"Cyberslacking in the Workplace: Antecedents and Effects on Job Performance","authors":"Viswanath Venkatesh, Christy M.K. Cheung, Fred D. Davis, Zach W. Y. Lee","doi":"10.25300/misq/2022/14985","DOIUrl":"https://doi.org/10.25300/misq/2022/14985","url":null,"abstract":"Employees’ nonwork use of information technology (IT), or cyberslacking, is of growing concern due to its erosion of job performance and other negative organizational consequences. Research on cyberslacking antecedents has drawn on diverse theoretical perspectives, resulting in the lack of a cohesive explanation of cyberslacking. Further, prior studies have generally overlooked IT-specific variables. To address cyberslacking problems in organizations, as well as research gaps in the literature, we used a combination of a literature-based approach and a qualitative inquiry to develop a model of cyberslacking that includes a 2×2 typology of antecedents. The proposed model was tested and supported in a three-wave field study of 395 employees in a U.S. Fortune-100 organization. This study organizes antecedents from diverse research streams and validates their relative impact on cyberslacking, thus providing a cohesive theoretical explanation of cyberslacking. This study also incorporates contextualization (i.e., IT-specific factors) into theory development and enriches the IS literature by examining the nonwork aspects of IT use and their negative consequences to organizations. In addition, the results provide practitioners with insights into the nonwork use of IT in organizations, particularly regarding how they can take organizational action to mitigate cyberslacking and maintain employee productivity.","PeriodicalId":49807,"journal":{"name":"Mis Quarterly","volume":"12 10","pages":""},"PeriodicalIF":7.3,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50165125","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

The Value of Centralized IT in Building Resilience During Crises: Evidence from U.S. Higher Education’s Transition to Emergency Remote Teaching 集中信息技术在危机中建立弹性的价值:来自美国高等教育向应急远程教学过渡的证据

IF 7.3 2区管理学

Mis Quarterly Pub Date : 2023-03-01 DOI: 10.25300/misq/2022/17265

Jiyong Park, Yoonseock Son, Corey M. Angst

{"title":"The Value of Centralized IT in Building Resilience During Crises: Evidence from U.S. Higher Education’s Transition to Emergency Remote Teaching","authors":"Jiyong Park, Yoonseock Son, Corey M. Angst","doi":"10.25300/misq/2022/17265","DOIUrl":"https://doi.org/10.25300/misq/2022/17265","url":null,"abstract":"The COVID-19 pandemic forced organizations, including higher education institutions, to rapidly adjust their operations. In the face of the pandemic, most higher education institutions shut down their campuses and transitioned to emergency remote teaching mode. This study examines digital resilience in higher education institutions through the conceptual lens of disaster response management, by assessing the role played by the centralized governance of information technology (IT) investments. We posit that centralized IT helps organizations maintain customer satisfaction with services during a crisis (e.g., student satisfaction with classes during COVID-19) by facilitating the organization-wide transition to an emergency operational mode and supporting its service operations. Consolidating data on IT investment, governance, and course evaluations from 463 U.S. higher education institutions from 2017-2020, we show that centralized IT helped organizations adapt better to the pandemic in terms of maintaining student satisfaction. Moreover, we found that centralized IT investments geared toward facilitating organizational coordination and providing instructional and technical support played a pivotal role in enabling ERT and improving student ratings during the crisis. These results are corroborated by interviews with CIOs of U.S. higher education institutions. Additional analyses also suggest that the effectiveness of centralized IT governance is contingent upon organizational size, dissimilarity of local units, and the strategic role of the CIO. We also discuss theoretical extensions toward digital resilience as well as practical implications.","PeriodicalId":49807,"journal":{"name":"Mis Quarterly","volume":"11 12","pages":""},"PeriodicalIF":7.3,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50165137","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5

Responding to Online Reviews in Competitive Markets: A Controlled Diffusion Approach 竞争市场中对在线评论的回应:一种受控扩散方法

IF 7.3 2区管理学

Mis Quarterly Pub Date : 2023-03-01 DOI: 10.25300/misq/2022/16163

Mingwen Yang, Zhiqiang (Eric) Zheng, Vijay Mookerjee, Hongyu Chen

{"title":"Responding to Online Reviews in Competitive Markets: A Controlled Diffusion Approach","authors":"Mingwen Yang, Zhiqiang (Eric) Zheng, Vijay Mookerjee, Hongyu Chen","doi":"10.25300/misq/2022/16163","DOIUrl":"https://doi.org/10.25300/misq/2022/16163","url":null,"abstract":"We study how firms respond to online customer reviews in a competitive market where they jostle with one another for sales based on online ratings. The focus of this paper is on how firms can optimally manage their ratings through management response and how review ratings affect the sales and profits of competing firms. We develop a controlled diffusion process to model the coevolution of sales and ratings as a function of the response strategy chosen to maximize profit over time. Our model considers a variety of factors, such as profit margin and customer rating sensitivity, that influence a firm’s effort to manage ratings and subsequently its sales and profits. More response effort needs to be exerted to manage ratings when either the profit margin of a tour is very high or customers are very sensitive to ratings. We estimate our model using data on Ctrip’s tours that include each tour’s sales, reviews, prices, and tour features. We find that consumers anchor their beliefs in the mean market rating and that their purchase decisions depend on the tour’s rating relative to this anchor. Thus, relative, rather than absolute, ratings matter. Our study informs firms on how competition and other primitives impact their efforts to manage ratings and hence profit. Our methodology allowed us to conduct “what-if” analyses, for example, to study what would happen to the review ratings, sales, and profits of a tour if a firm adopted a different response strategy. We were also able to provide turnaround strategies for struggling tours, i.e., factors that a loss-making tour should change if it wishes to make a positive profit. Ultimately, we conducted a competitive analysis that allowed us to modify certain parameters that affect the intensity of competition and hence the sales and the profits of competing tours. Finally, we demonstrate the flexibility of the model by extending it to incorporate multiple state variables that might affect the response strategy.","PeriodicalId":49807,"journal":{"name":"Mis Quarterly","volume":"12 5","pages":""},"PeriodicalIF":7.3,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50165130","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Unintended Emotional Effects of Online Health Communities: A Text Mining-Supported Empirical Study 在线健康社区的意外情绪影响:文本挖掘支持的实证研究

2区管理学

Mis Quarterly Pub Date : 2023-03-01 DOI: 10.25300/misq/2022/17018

Jiaqi Zhou, Qingpeng Zhang, Sijia Zhou, Xin Li, Xiaoquan (Michael) Zhang

{"title":"Unintended Emotional Effects of Online Health Communities: A Text Mining-Supported Empirical Study","authors":"Jiaqi Zhou, Qingpeng Zhang, Sijia Zhou, Xin Li, Xiaoquan (Michael) Zhang","doi":"10.25300/misq/2022/17018","DOIUrl":"https://doi.org/10.25300/misq/2022/17018","url":null,"abstract":"Online health communities (OHCs) play an important role in enabling patients to exchange information and obtain social support from each other. However, do OHC interactions always benefit patients? In this research, we investigate different mechanisms by which OHC content may affect patients’ emotions. Specifically, we notice users can read not only emotional support intended to help them but also emotional support targeting other persons or posts that are not intended to generate any emotional support (auxiliary content). Drawing from emotional contagion theories, we argue that even though emotional support may benefit targeted support seekers, it could have a negative impact on the emotions of other support seekers. Our empirical study on an OHC for depression patients supports these arguments. Our findings are new to the literature and have critical practical implications since they suggest that we should carefully manage OHC-based interventions for depression patients to avoid unintended consequences. We design a novel deep learning model to differentiate emotional support from auxiliary content. Such differentiation is critical for identifying the negative effect of emotional support on unintended recipients. We also discuss options to alter the intervention volume, length, and frequency to tackle the challenge of the negative effect.","PeriodicalId":49807,"journal":{"name":"Mis Quarterly","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135742774","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 3

Know Your Firm: Managing Social Media Engagement to Improve Firm Sales Performance 了解你的公司:管理社交媒体参与，提高公司销售业绩

IF 7.3 2区管理学

Mis Quarterly Pub Date : 2023-03-01 DOI: 10.25300/misq/2022/16162

Fei Ren, Yong Tan, Fei Wan

引用次数: 0

It Depends on When You Search 这取决于你什么时候搜索

IF 7.3 2区管理学

Mis Quarterly Pub Date : 2023-03-01 DOI: 10.25300/misq/2022/17234

Jun Li, Xianwei Liu, Qiang Ye, Feng Zhao, Xiaofei Zhao

{"title":"It Depends on When You Search","authors":"Jun Li, Xianwei Liu, Qiang Ye, Feng Zhao, Xiaofei Zhao","doi":"10.25300/misq/2022/17234","DOIUrl":"https://doi.org/10.25300/misq/2022/17234","url":null,"abstract":"Existing studies have found that online search is a revealed measure for investor attention and a useful predictor of stock returns. We study the heterogeneity in retail investor attention by comparing search conducted on weekdays vs. weekends and investigate the price pressure channel and information processing channel for stock return predictability. According to the information processing channel, weekends afford retail investors more time for the intensive cognitive analysis necessary to make better predictions. Alternatively, weekend search might better capture the price pressure from retail investors’ trading activities. We provide empirical results that support the information processing channel. We first show that weekend search, rather than weekday search, predicts large-cap stock returns in both the cross-section and time series. Additionally, our findings on retail trading activity contradict the price pressure channel in that weekday search, rather than weekend search, leads to a subsequent retail order imbalance. Overall, our study contributes to the literature on the predictive power of online search on stock returns, which has mainly focused on the price pressure channel, which yields significant results for small-cap stocks only.","PeriodicalId":49807,"journal":{"name":"Mis Quarterly","volume":"12 4","pages":""},"PeriodicalIF":7.3,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50165131","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Experts vs. Non-Experts in Online Crowdfunding Markets 在线众筹市场的专家vs.非专家

IF 7.3 2区管理学

Mis Quarterly Pub Date : 2023-03-01 DOI: 10.25300/misq/2022/17321

Mingfeng Lin, Richard W. Sias, Zaiyan Wei

{"title":"Experts vs. Non-Experts in Online Crowdfunding Markets","authors":"Mingfeng Lin, Richard W. Sias, Zaiyan Wei","doi":"10.25300/misq/2022/17321","DOIUrl":"https://doi.org/10.25300/misq/2022/17321","url":null,"abstract":"The growth of crowdfunding markets that include both expert and nonexpert investors will soon accelerate due to recent changes in Securities Exchange Commission (SEC) regulations. Prior work has suggested that nonexperts (1) may benefit from experts’ participation via mimicking their trades, but (2) will also face a cost, as experts crowding nonexperts out of the best opportunities will ensure that nonexperts will suffer lower returns than experts. Traditional economic theory holds that the crowding effect means that the relative importance of nonexperts in the market will decline over time until they become unimportant. Exploiting a unique period in one crowdfunding market (Prosper.com) that allowed us to directly estimate the net cost of competing with better-informed experts, we found that the net negative effects of expert participation on nonexperts are small. We used simulations to both better understand (1) the market characteristics and crowdfunding platform choices that influence experts’ and nonexperts’ returns, their return gap, and the extent to which nonexperts are better or worse off relative to a market without expert participation, and (2) the factors that may contribute to the small expert/nonexpert Prosper return gap.","PeriodicalId":49807,"journal":{"name":"Mis Quarterly","volume":"12 6","pages":""},"PeriodicalIF":7.3,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50165129","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Where is IT in Information Security? The Interrelationship among IT Investment, Security Awareness, and Data Breaches 资讯科技在资讯保安中的位置?IT投资、安全意识和数据泄露之间的相互关系

IF 7.3 2区管理学

Mis Quarterly Pub Date : 2023-03-01 DOI: 10.25300/misq/2022/15713

Wilson Weixun Li, Alvin Chung Man Leung, Wei Thoo Yue

引用次数: 9

Resilience in the Open Source Software Community: How Pandemic and Unemployment Shocks Influence Contributions to Others’ and One’s Own Projects 开源软件社区的弹性:流行病和失业冲击如何影响对他人和自己项目的贡献

IF 7.3 2区管理学

Mis Quarterly Pub Date : 2023-03-01 DOI: 10.25300/misq/2022/17256

Onkar S. Malgonde, Terence J.V. Saldanha, Sunil Mithas

{"title":"Resilience in the Open Source Software Community: How Pandemic and Unemployment Shocks Influence Contributions to Others’ and One’s Own Projects","authors":"Onkar S. Malgonde, Terence J.V. Saldanha, Sunil Mithas","doi":"10.25300/misq/2022/17256","DOIUrl":"https://doi.org/10.25300/misq/2022/17256","url":null,"abstract":"Contributions by individual open source software (OSS) community members are the lifeblood of the OSS projects that power today’s digital economy and are important for the very survival of such communities. Individual contributions by OSS community members to others’ projects and their own determine whether OSS communities are resilient in the face of major shocks. Arguably, if crises such as the COVID-19 pandemic prompt users to reduce their contributions to others’ projects relative to the contributions to their own projects, such behavior can have implications for the overall resilience of the OSS community. Therefore, whether and how individuals change their contributions in the face of a crisis is an important question. We examine whether members in an OSS community increased or decreased their contributions to others’ projects relative to their own in the face of the COVID-19 pandemic, a sudden and unexpected global health-related shock that has affected almost everyone. We also compare and contrast this behavior when the OSS community faced increasing unemployment, an economic cyclic shock that is arguably and relatively more personal. Drawing on the concept of prosocial behavior and conservation of resources (COR) theory, we hypothesize that the pandemic increased OSS community members’ contributions to others’ projects relative to their own; on the other hand, the threat of rising unemployment decreased OSS community members’ contributions to others’ projects relative to their own. Our empirical analyses of a longitudinal dataset of over 18,000 OSS community members on GitHub, with more than 1.4 million member-day observations, support our hypotheses. This study contributes by uncovering the differential effects of exogenous health-related and economic shocks on the resilience of the OSS community. We conclude with a discussion of our findings’ implications for OSS community resilience.","PeriodicalId":49807,"journal":{"name":"Mis Quarterly","volume":"12 2","pages":""},"PeriodicalIF":7.3,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"50165133","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2