Technovation最新文献

{"title":"Unraveling paradoxical tensions in digital servitization ecosystems: An analysis of their interrelationships from the technology provider's perspective","authors":"Guilherme Sales Smania ,&nbsp;Lauro Osiro ,&nbsp;Néstor Fabián Ayala ,&nbsp;Wim Coreynen ,&nbsp;Glauco H.S. Mendes","doi":"10.1016/j.technovation.2024.102957","DOIUrl":"https://doi.org/10.1016/j.technovation.2024.102957","url":null,"abstract":"<div><p>Effective collaboration between manufacturers, technology providers, and customers is an issue of critical importance in digital servitization ecosystems. Nevertheless, creating and implementing smart solutions is complex and instigates paradoxical tensions among ecosystem actors, often leading to hurdles and possibly failures. Though recent studies have focused on identifying these tensions, a comprehensive understanding of their interrelationships is necessary. This study aims to identify the paradoxical tensions that exist among companies in digital servitization ecosystems as well as unravel their interrelationships. To address these objectives, we apply a multi-method approach. First, a systematic review of the literature reveals 16 paradoxical tensions arising from inter-firm collaboration. Next, based on interviews with academic and industry experts, we assess the relationships among these tensions. In particular, we focus on the perspective of technology providers due to their importance in delivering smart solutions. Finally, we apply Interpretive Structural Modelling (ISM) and fuzzy <em>Matrices d’Impacts Croises Multiplication Appliqué a un Classement</em> (MICMAC) to the experts' responses to define the interrelationships between the identified tensions and cluster them based on their driving and dependence power. We adopt a paradox theory lens to classify the identified tensions into four categories—i.e., learning, belonging, organizing, and performing—and provide a conceptual framework showing their cause-and-effect relationships. We reveal that paradoxical tensions in digital servitization ecosystems do not exist in isolation; rather, they are interconnected. Furthermore, we provide practical recommendations for managers to cope with such tensions as well as suggestions for future research.</p></div>","PeriodicalId":49444,"journal":{"name":"Technovation","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-01-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139548512","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Does environmental regulation enhance servitization in aspirant markets? Evidence from China's manufacturing sector","authors":"Feng Zhang ,&nbsp;Xile Yin ,&nbsp;Haina Zhang ,&nbsp;Xiangcen Zhan","doi":"10.1016/j.technovation.2024.102952","DOIUrl":"https://doi.org/10.1016/j.technovation.2024.102952","url":null,"abstract":"<div><p>In contrast to prior studies that focus on the product or technological dimension of environmental innovation, this study broadens the scope of environmental innovation to the business model innovation of servitization. It investigates the exogenous shock of environmental policy on the servitization of manufacturing firms in the specific context of aspirant markets such as China. By employing the difference-in-differences (DID) method, this study finds that manufacturing firms in regulated sectors are more likely to develop services than those in non-regulated sectors. However, manufacturing firms prefer to develop basic rather than advanced services. Additionally, resource slack positively moderates the effects of environmental regulations on servitization. This study provides policy and managerial implications concerning environmental regulations on manufacturing firms’ adoption of service-related environmental innovations.</p></div>","PeriodicalId":49444,"journal":{"name":"Technovation","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-01-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139503393","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Nurturing innovation through intelligent failure: The art of failing on purpose","authors":"Alessandro Narduzzo,&nbsp;Valentina Forrer","doi":"10.1016/j.technovation.2024.102951","DOIUrl":"https://doi.org/10.1016/j.technovation.2024.102951","url":null,"abstract":"<div><p>Failure, even in the context of innovation, is primarily conceived and experienced as an inevitable (e.g., innovation funnel) or unintended (e.g., unexpected drawbacks) outcome. This paper aims to provide a more systematic understanding of innovation failure by considering and problematizing the case of “intelligent failures”, namely experiments that are intentionally designed and implemented to explore technological and market uncertainty. We conceptualize intelligent failure through an epistemic perspective that recognizes its contribution to challenging and revising the organizational knowledge system. We also outline an original process model of intelligent failure that fully reveals its potential and distinctiveness in the context of learning from failure (i.e., failure as an outcome vs failure of expectations and initial beliefs), analyzing and comparing intended and unintended innovation failures. By positioning intelligent failure in the context of innovation and explaining its critical role in enhancing the ability of innovative firms to achieve breakthroughs, we identify important landmarks for practitioners in designing an intelligent failure approach to innovation.</p></div>","PeriodicalId":49444,"journal":{"name":"Technovation","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-01-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0166497224000014/pdfft?md5=de779a426a22ea50ad64745daed8603d&pid=1-s2.0-S0166497224000014-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139503394","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Toward human-centered AI management: Methodological challenges and future directions","authors":"Mengchen Dong ,&nbsp;Jean-François Bonnefon ,&nbsp;Iyad Rahwan","doi":"10.1016/j.technovation.2024.102953","DOIUrl":"https://doi.org/10.1016/j.technovation.2024.102953","url":null,"abstract":"<div><p>As algorithms powered by Artificial Intelligence (AI) are increasingly involved in the management of organizations, it becomes imperative to conduct human-centered AI management research and understand people's feelings and behaviors when machines gain power over humans. The two mainstream methods – vignette studies and case studies – reveal important but inconsistent insights. Here we discuss the respective limitations of vignette studies (affective forecasting errors, biased media coverage, and question substitution) and case studies (social desirability biases and lack of random assignment and control conditions), which may lead them to overrate negative and positive reactions to AI management, respectively. We further discuss the advantages of a third method for mitigating these limitations: field experiments on crowdsourced marketplaces. A proof-of-concept study on Amazon Mechanical Turk (Mturk; as a world-leading crowdsourcing platform) showed unique human reactions to AI management, which were not perfectly aligned with those in vignette or case studies. Participants (<em>N</em> = 504) did not differ significantly under AI versus human management, in terms of performance, intrinsic motivation, fairness perception, and commitment. We suggest that crowdsourced marketplaces can go beyond human research subject pools and become models of AI-managed workplaces, facilitating timely behavioral research and robust predictions on human-centered work designs and organizations.</p></div>","PeriodicalId":49444,"journal":{"name":"Technovation","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-01-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0166497224000038/pdfft?md5=34b2005ae396879997317164b07f359e&pid=1-s2.0-S0166497224000038-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139473297","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"From propriety to validity in new ventures: A nine-year study of three startup companies","authors":"Elin M. Oftedal ,&nbsp;Lene Foss ,&nbsp;Matthew W. Rutherford","doi":"10.1016/j.technovation.2023.102949","DOIUrl":"https://doi.org/10.1016/j.technovation.2023.102949","url":null,"abstract":"","PeriodicalId":49444,"journal":{"name":"Technovation","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139406543","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"How do innovation intermediaries’ business models cope with their need to develop new digital services?","authors":"Lluís Ròmul Sala-Vilar ,&nbsp;Jason Li-Ying ,&nbsp;Tim Traunecker","doi":"10.1016/j.technovation.2023.102950","DOIUrl":"https://doi.org/10.1016/j.technovation.2023.102950","url":null,"abstract":"<div><p>This study explores relationships among various aspects of Innovation Intermediaries' (IIs) business models and their intention to provide digital and data-enabled services to their members/customers. Using mixed research methods with data collected from Danish IIs, we find that IIs' current use level of digital resources has a positive relationship with their intention of offering digital and data services, while the level of existing digital services demotivates or prevents IIs from providing them. We also find that the breadth of IIs' customers and partnerships is not directly associated with their intention to offer more digital services in the future. These findings are enriched with nuanced insights from a follow-up qualitative study showing that strategic partners do not provide the required support for intermediaries to develop and provide digital offerings. Instead, IIs rely on system integrators to equip themselves with the needed digital capacity to support their members/customers. The study contributes to the understanding of IIs’ business models linked to their service catalogue, particularly on digital offerings and their function as digitalization champions in a shifting paradigm of industrial digital transformation. Furthermore, it adds knowledge about open innovation by researching service offerings and relevant resources and capabilities of IIs as network organizations.</p></div>","PeriodicalId":49444,"journal":{"name":"Technovation","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-01-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0166497223002614/pdfft?md5=1fe047264ef966fbb1934760f840720d&pid=1-s2.0-S0166497223002614-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139100631","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Decoding AI readiness: An in-depth analysis of key dimensions in multinational corporations","authors":"Ali N. Tehrani ,&nbsp;Subhasis Ray ,&nbsp;Sanjit K. Roy ,&nbsp;Richard L. Gruner ,&nbsp;Francesco P. Appio","doi":"10.1016/j.technovation.2023.102948","DOIUrl":"https://doi.org/10.1016/j.technovation.2023.102948","url":null,"abstract":"<div><p>Artificial Intelligence (AI) stands ready to impact all aspects of business, from optimizing operations to personalizing services and enhancing customer value. However, many organizations grapple with implementing AI solutions due to a lack of necessary infrastructure and mechanisms. In short, many companies are not adequately prepared to adopt AI. To make matters worse, the literature does not offer sufficient insights into this issue. To help address this issue, in this article, the authors explore what it means to become ‘AI-ready.’ Specifically, this study identifies the various dimensions of AI readiness through in-depth semi-structured interviews with top- and middle-level managers from 52 multinational corporations in Southeast Asia, primarily in India. This study employed a qualitative data analysis approach to construct a grounded theory model focusing on AI readiness. The methodology involved systematic examination and coding of data to identify key themes and patterns, enabling the development of a comprehensive theoretical framework. The findings suggest that AI readiness can be categorized into eight dimensions: informational, environmental, infrastructural, participants, process, customers, data, and technological readiness. This study makes a significant contribution to marketing, management, and information systems by conceptualizing the AI readiness construct and identifying its key dimensions.</p></div>","PeriodicalId":49444,"journal":{"name":"Technovation","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2024-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139100630","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Selling and monetizing data in B2B markets: Four data-driven value propositions","authors":"Paavo Ritala ,&nbsp;Joona Keränen ,&nbsp;Jessica Fishburn ,&nbsp;Mika Ruokonen","doi":"10.1016/j.technovation.2023.102935","DOIUrl":"https://doi.org/10.1016/j.technovation.2023.102935","url":null,"abstract":"<div><p>Data has become a powerful source of competitive advantage in contemporary business-to-business (B2B) markets, enabling vendors to create enhanced and completely new value propositions. However, while many firms can generate a lot of data from their businesses, they struggle to translate it into sellable offerings. To address this issue, this study examines how firms can sell and monetize data in B2B markets. Based on an extensive multiple case study, this study identifies four archetypical data-driven value propositions (data as a product, data-enhanced products, data-driven services, and data-enabled performance outcomes) and illuminates the key data-related capabilities and challenges related to each value proposition. The findings contribute to the digital servitization and data monetization literatures by illustrating how industrial firms can harness, package, and monetize data in B2B markets. For managers, this study offers important insights into the various strategies and capabilities needed to sell and monetize data in B2B markets.</p></div>","PeriodicalId":49444,"journal":{"name":"Technovation","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2023-12-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0166497223002468/pdfft?md5=e43712f8cea446d52dbe7e953b008682&pid=1-s2.0-S0166497223002468-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139100905","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The impact of innovation failure: Entrepreneurship adversity or opportunity?","authors":"Veronica Scuotto ,&nbsp;Domitilla Magni ,&nbsp;Alexeis Garcia-Perez ,&nbsp;Marco Pironti","doi":"10.1016/j.technovation.2023.102944","DOIUrl":"https://doi.org/10.1016/j.technovation.2023.102944","url":null,"abstract":"<div><p>Innovation is key to the economic performance of firms. However, several types of risks and uncertainties often lead to high failure rates in innovation projects, to the extent that failure is now considered a typical step in an innovation process. If innovation failure was provoking stress in the past, the current socio-economic contexts makes if it something to regularly deal with and learning from. However, there still is a dilemma on whether innovation failure should be considered as an opportunity or a trauma for the firm. Exploring the three steps of an innovation failure, that is identifying, analyzing and experimenting, the present research offers new insights on the nature of innovation failure at an individual and team levels. In particular, via an inductive approach this study provides fours key approaches to understanding innovation failure. First, we have uncovered a wide range of approaches to organizational management and ‘Spaghetti’ organizational models of innovation that perceive failure as an opportunity for the innovation process. Secondly, our study identified what seems to be a widespread perception of innovation failure as a trauma, which encourages the culture of openness to failure and to share knowledge of failing innovations. Such views apply not only at organizational but also at individual and team levels. Third, our results serve to encourage individuals, teams and organizations to find new ways to learn from failures in innovation projects, and to have a less centralized management and control over innovation. Fourth, in our perception of the domain, failure could become the ‘new normal’ and a mean to generate new knowledge. This stimulates new directions in the decision-making process, towards novel pathways to innovation.</p></div>","PeriodicalId":49444,"journal":{"name":"Technovation","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2023-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139100627","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The role of OSL in mobile banking application discontinuance: A technological innovation dilemma","authors":"Philip Avornyo ,&nbsp;Ziyun Feng ,&nbsp;Li Liu ,&nbsp;Evans Asante Boadi ,&nbsp;John Coffie Azamela ,&nbsp;Christian Narh Opata","doi":"10.1016/j.technovation.2023.102946","DOIUrl":"https://doi.org/10.1016/j.technovation.2023.102946","url":null,"abstract":"<div><p>Discontinuance usage of mobile banking application has been a great concern for banks. Yet, little attention in existing literature is directed toward understanding the underlying reasons why some customers stop using or rarely use mobile banking. Meanwhile, banking research shows that mobile banking is a highly welcomed innovation which has received substantial investment and has numerous benefits. This study argues that customers, in the quest to fulfilling their control beliefs, perceptions of social expectations, and attitudinal perceptions, tend to discontinue using mobile banking. Moreover, their intrinsic needs for stimulation through exploratory behaviors on mobile banking application determine the degree of fulfilling these beliefs and perceptions, leading to Mobile Banking Discontinuance Usage Intentions (DUI). The study adopts the Theory of Planned Behavior (TPB) with respect to discontinuance and the Optimum Stimulation Level (OSL) theory for the investigation. Covariance-based structural equation modeling technique is applied using web-based survey data, collected from 628 bank customers between April 2022 and June 2022 in a Far East Emerging Market. The results show that TPB predictors have positive significant relationships with DUI. Moreover, significant and non-significant moderating impacts of OSL on these relationships are revealed through the lenses of high and low OSL customers. Specifically, increased perceived behavioral control leads to stronger DUI among high OSL customers, increased subjective norms lead to stronger DUI for both high and low OSL customers, and unfavorable attitude toward mobile banking positively influences DUI regardless of customers’ OSL. The empirical findings offer key theoretical contributions and relevant practical implications for overcoming the dilemma confronting this technology, revamping mobile banking, and management of a range of major mobile financial services.</p></div>","PeriodicalId":49444,"journal":{"name":"Technovation","volume":null,"pages":null},"PeriodicalIF":12.5,"publicationDate":"2023-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0166497223002572/pdfft?md5=192c32ea55df40a9b49d7e9ff348d38c&pid=1-s2.0-S0166497223002572-main.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139100629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}