Journal of Retailing最新文献

The power of words: how linguistic framing affects consent in retail privacy policies 语言的力量：语言框架如何影响零售隐私政策中的同意

IF 10.2 1区管理学

Journal of Retailing Pub Date : 2026-03-01 Epub Date: 2025-09-17 DOI: 10.1016/j.jretai.2025.09.001

Marisabel Romero , Gina Slejko , Annika Abell

{"title":"The power of words: how linguistic framing affects consent in retail privacy policies","authors":"Marisabel Romero , Gina Slejko , Annika Abell","doi":"10.1016/j.jretai.2025.09.001","DOIUrl":"10.1016/j.jretai.2025.09.001","url":null,"abstract":"<div><div>In response to growing concerns over data security, many retailers now disclose their privacy policies and display statements declaring the use of “cookies” on their websites. These disclosures typically include a request for consumers to consent to the company’s use of cookies, pixels, or other tracking technology articulated within company policies. While existing research focuses on consumer comprehension of these policies and response to data privacy breaches, less attention has been paid to how subtle wording choices in privacy policy disclosures influence consumer behavior online. Building on previous research on linguistic framing effects, our findings support the hypothesis that using permission-based (vs. recognition-based) language in retailer privacy policies leads consumers to be less likely to consent. In particular, our research shows that when retailers use permission-based words (i.e., “allow”) compared to recognition-based words (i.e., “aware”) in their request for consumer consent to privacy policies, consumers perceive the request to be more direct, which reduces their willingness to consent to the policies. Across nine studies we show this effect and discuss important implications for policymakers and retailers.</div></div>","PeriodicalId":48402,"journal":{"name":"Journal of Retailing","volume":"102 1","pages":"Pages 149-164"},"PeriodicalIF":10.2,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147454229","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

When rewards connect to the self: Unlocking customer engagement through experiential rewards 当奖励与自我连接：通过体验式奖励解锁客户粘性

IF 10.2 1区管理学

Journal of Retailing Pub Date : 2026-03-01 Epub Date: 2025-08-05 DOI: 10.1016/j.jretai.2025.07.002

Ayalla A. Ruvio , Farnoosh Khodakarami , Forrest V. Morgeson III , Clay M. Voorhees

引用次数: 0

Creating and maintaining digital third places: Orchestrating interaction ritual chains at a distance 创建和维护数字第三场所：远距离协调互动仪式链

IF 10.2 1区管理学

Journal of Retailing Pub Date : 2026-03-01 Epub Date: 2025-08-18 DOI: 10.1016/j.jretai.2025.08.001

Ozlem Sandikci , Bige Saatcioglu , Eileen Fischer

{"title":"Creating and maintaining digital third places: Orchestrating interaction ritual chains at a distance","authors":"Ozlem Sandikci , Bige Saatcioglu , Eileen Fischer","doi":"10.1016/j.jretai.2025.08.001","DOIUrl":"10.1016/j.jretai.2025.08.001","url":null,"abstract":"<div><div>With online and offline lives increasingly intertwined, hybrid retail spaces are emerging as new social hubs akin to classical third places. Third places refer to spaces apart from work and home, such as cafes and bars, that provide opportunities for social interaction. While prior research has primarily conceptualized third places as physical establishments, it also acknowledges that online environments, such as multiplayer gaming platforms or chatrooms, can fulfil similar functions. Yet, despite the recognized social-supportive role of retail venues, relatively little is known about how third place atmospheres can effectively be orchestrated in online retail settings. This study addresses this gap through an ethnographic investigation of a digital platform that recreates a physical third place online, enabling consumers to gather for long hours, consuming, conversing, and socializing. We find that, in online retail settings, third place atmospheres can be cultivated through the deliberate orchestration of technology-mediated interaction ritual chains. Through three interconnected processes – ritual framing, boundary regulation, and affective synchronization – that unfold before, during, and after the gatherings, the online setting transforms into a digital third place. Both retailers and consumers play pivotal roles in this transformation. Drawing on these findings, we offer several theoretical contributions and managerial recommendations.</div></div>","PeriodicalId":48402,"journal":{"name":"Journal of Retailing","volume":"102 1","pages":"Pages 24-43"},"PeriodicalIF":10.2,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147454145","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Retail labor as a marketing asset: Organizational depth, automation, and brand value 零售劳动力作为营销资产：组织深度、自动化和品牌价值

IF 10.2 1区管理学

Journal of Retailing Pub Date : 2026-03-01 Epub Date: 2026-03-02 DOI: 10.1016/j.jretai.2026.02.004

Katrijn Gielens

引用次数: 0

The effect of recommendation display position on review persuasiveness: Moderating roles of temporal distance, affect, and valence 推荐展示位置对评论说服力的影响：时间距离、情感和效价的调节作用

IF 10.2 1区管理学

Journal of Retailing Pub Date : 2026-03-01 Epub Date: 2025-09-20 DOI: 10.1016/j.jretai.2025.09.002

Subhash Jha , M.S. Balaji , Abhijit Guha , Abhijit Biswas , Eric W.K. See-To , Prashanth Ravula

引用次数: 0

Advertising sequence response dynamics and the impact of retail environments 广告序列反应动态与零售环境的影响

IF 10.2 1区管理学

Journal of Retailing Pub Date : 2026-03-01 Epub Date: 2025-08-22 DOI: 10.1016/j.jretai.2025.08.006

Maarten J. Gijsenberg , Julien Schmitt , Jaap E. Wieringa , Shuba Srinivasan

{"title":"Advertising sequence response dynamics and the impact of retail environments","authors":"Maarten J. Gijsenberg , Julien Schmitt , Jaap E. Wieringa , Shuba Srinivasan","doi":"10.1016/j.jretai.2025.08.006","DOIUrl":"10.1016/j.jretai.2025.08.006","url":null,"abstract":"<div><div>Consumer packaged goods (CPG) brands’ advertising strategies show considerable variation. Some brands prefer one-week advertising actions (spikes) and/or multiple-week advertising sequences combined with periods without advertising. Other brands opt for (near) always-on strategies that combine lower-level maintenance spending with higher-level multiple-week sequences and/or spikes. However, understanding of the advertising sequence response dynamics that may exist – differing advertising response elasticities depending on the position of advertising actions in a sequence – and the role that the brand’s retail environment in terms of own advertising frequency and price promotion depth as well as category private label and innovation intensity plays in these dynamics is limited. Using a sample of 265 brands in 77 CPG categories – typical supermarket products – we show that, overall, the first week in a sequence has weaker short- and long-term sales effects than other weeks with advertising increases, while the last week in a sequence has weaker short- and long-term sales effects than other weeks with advertising decreases. Observed advertising sequence response dynamics thereby strongly depend on the brands’ retail environment, with different environments requiring different advertising strategies.</div></div>","PeriodicalId":48402,"journal":{"name":"Journal of Retailing","volume":"102 1","pages":"Pages 95-113"},"PeriodicalIF":10.2,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147454140","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

FM ii: Copyright/ ID Statement FM ii：版权/ ID声明

IF 10.2 1区管理学

Journal of Retailing Pub Date : 2026-03-01 Epub Date: 2026-03-14 DOI: 10.1016/S0022-4359(26)00016-3

引用次数: 0

Upward-tilted logos cue perceptions of unhealthiness 向上倾斜的标志会让人产生不健康的感觉

IF 10.2 1区管理学

Journal of Retailing Pub Date : 2026-03-01 Epub Date: 2025-08-18 DOI: 10.1016/j.jretai.2025.08.003

Tanvi Gupta , Henrik Hagtvedt

引用次数: 0

Beyond the thermostat: A research agenda for distinguishing consumer thermoregulation from retail temperature interventions across the customer journey 超越恒温器：区分消费者体温调节和零售温度干预的研究议程

IF 10.2 1区管理学

Journal of Retailing Pub Date : 2026-03-01 Epub Date: 2025-08-17 DOI: 10.1016/j.jretai.2025.08.004

Gretchen R. Ross , Margaret G. Meloy , Simon J. Blanchard

{"title":"Beyond the thermostat: A research agenda for distinguishing consumer thermoregulation from retail temperature interventions across the customer journey","authors":"Gretchen R. Ross , Margaret G. Meloy , Simon J. Blanchard","doi":"10.1016/j.jretai.2025.08.004","DOIUrl":"10.1016/j.jretai.2025.08.004","url":null,"abstract":"<div><div>As climate variability intensifies, retailers increasingly face the challenge of managing in-store temperature to support consumer comfort. While indoor temperature is a powerful and controllable element of the retail environment, the pathways through which it shapes consumer behavior remain underexamined. Prior research has often assumed that simply cooling or warming a store helps consumers thermoregulate. Yet, thermoregulation is an individual, dynamic process that depends on whether a consumer feels discomfort, engages in regulatory action, and achieves relief. In this paper, we review and reframe existing work on temperature and consumer behavior, highlighting both what has been learned and what has been overlooked.</div><div>We clarify the distinction between environmental temperature strategies and actual thermoregulatory processes, and we show how this distinction influences study design, interpretation, and practical implications. Building on this foundation, we propose a consumer journey framework that identifies specific stages where thermoregulation may occur, how it might be measured, and when retailers can effectively intervene. This framework opens new avenues for research on temperature as a strategic design element and thermoregulation as a physiological and psychological mechanism. Together, these contributions provide a roadmap for understanding how, when, and for whom temperature-based interventions support sustainable, consumer-centric retail experiences.</div></div>","PeriodicalId":48402,"journal":{"name":"Journal of Retailing","volume":"102 1","pages":"Pages 78-94"},"PeriodicalIF":10.2,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147454141","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Served by a cyborg: insights into how human enhancement technologies impact consumer response to frontline employees 由半机械人服务：洞察人类增强技术如何影响消费者对一线员工的反应

IF 10.2 1区管理学

Journal of Retailing Pub Date : 2026-03-01 Epub Date: 2025-08-30 DOI: 10.1016/j.jretai.2025.08.007

Nicole J. Hess , Martin Mende , Maura L. Scott , Anne L. Roggeveen , Dhruv Grewal

{"title":"Served by a cyborg: insights into how human enhancement technologies impact consumer response to frontline employees","authors":"Nicole J. Hess , Martin Mende , Maura L. Scott , Anne L. Roggeveen , Dhruv Grewal","doi":"10.1016/j.jretai.2025.08.007","DOIUrl":"10.1016/j.jretai.2025.08.007","url":null,"abstract":"<div><div>Tension exists between rapid technological advancement which can reduce the need for human employees and consumers preferences for human employee interactions. In response, emerging industry perspectives highlight the importance of technology-human synergy. This research offers empirical insights into how consumers respond to “frontline cyborgs”—employees equipped with human enhancement technology (HET), which augments human abilities beyond natural limits. Following an empirics-first approach, three studies provide insights into the mediating effects of superhumanization, dehumanization, warmth and competence on satisfaction and loyalty intentions. Studies 1 and 2 demonstrate that HET generates unique consumer responses, distinguishing it not only from traditional human service but also from other technology-infused approaches. Study 3 then indicates that the outcome dependency between the cyborg and the customer impacts consumer perceptions of the interaction. This research introduces superhumanization and dehumanization as novel theoretical perspectives for retail and marketing scholars and managers. Furthermore, our results suggest important managerial considerations for where cyborgs are more (or less) attractive.</div></div>","PeriodicalId":48402,"journal":{"name":"Journal of Retailing","volume":"102 1","pages":"Pages 114-131"},"PeriodicalIF":10.2,"publicationDate":"2026-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"147454144","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0