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Service Industries Journal最新文献

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Prelims and Editorial 预演和社论
IF 9.4 2区 管理学
Service Industries Journal Pub Date : 2001-08-01 DOI: 10.1080/713869605
Roland Corthell, Clare A. Simmons
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引用次数: 0
Enhancement of Service Quality with Job Standardisation 以工作标准化提升服务质素
IF 9.4 2区 管理学
Service Industries Journal Pub Date : 2001-07-01 DOI: 10.1080/714005029
Yih‐Ming Hsieh, An-tien Hsieh
{"title":"Enhancement of Service Quality with Job Standardisation","authors":"Yih‐Ming Hsieh, An-tien Hsieh","doi":"10.1080/714005029","DOIUrl":"https://doi.org/10.1080/714005029","url":null,"abstract":"This empirical study examines the relationship between job standardisation and service quality. Data used herein comes from service contact-employees and customers at 105 branches of 35 service-oriented firms in Taiwan. Results obtained from three different levels of data, i.e. service contact-employees, customers and branches, indicate that job standardisation is positively related to the perception of service quality. This finding corresponds to a conceptual model of service quality developed by Parasuraman, Zeithaml and Berry 1985:45. In addition, we speculate that service contact-employees meet with situations involving task uncertainty that moderate the relation between job standardisation and service quality as perceived by customers; however, this hypothesis is not supported by our empirical results. Furthermore, results of this study indicate that customers who are unacquainted with a service or product believe job standardisation influences.","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"8 1","pages":"147 - 166"},"PeriodicalIF":9.4,"publicationDate":"2001-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/714005029","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"60460592","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 60
The Path to Service Encounter Performance in Public and Private ‘Bureaucracies’ 公共和私人“官僚机构”的服务遭遇绩效之路
IF 9.4 2区 管理学
Service Industries Journal Pub Date : 2000-01-01 DOI: 10.1080/02642060000000003
Jørn Flohr Nielsen, Viggo Høst
{"title":"The Path to Service Encounter Performance in Public and Private ‘Bureaucracies’","authors":"Jørn Flohr Nielsen, Viggo Høst","doi":"10.1080/02642060000000003","DOIUrl":"https://doi.org/10.1080/02642060000000003","url":null,"abstract":"It7 this crrticle service etzco~rr~ferpe~orr?~trr~ce is urfu/)1.sed at the job level. Frorn an organiscirior~ul change perspective fron t-line jobs and initiatives which potentiullj~ influence the service encoLtrzters ure exrrminecl in Durfish banks und loccil govenlnzent. On the brisis of surveys, front-line etnl~1o~~ee.s' percepfiorzs of the service quality delivered are cornpared cind linked to recent strucruml, edlrcational and technological initiurives in an unrrlysis ~rsit~g structural equation models with laterzt variables. The resulrs stress the importrrrzce of giving authority to the front-line enzplo~lees in both the private at~cl the p~tblic sectors. It ix urg~red that more attention sho~rld be paid to job er~richrnent and to the involvement of employees as antecedents of succe.s.f~ll clzanges.","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"20 1","pages":"40 - 60"},"PeriodicalIF":9.4,"publicationDate":"2000-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642060000000003","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59310823","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
The Relationship Between Hotel Companies and Travel Agencies: An Empirical Assessment of the United States Market 酒店企业与旅行社的关系:美国市场的实证评估
IF 9.4 2区 管理学
Service Industries Journal Pub Date : 1999-10-01 DOI: 10.1080/02642069900000047
Juan Manuel García-Falcón, Diego R. Medina‐Muñoz
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引用次数: 52
The internationalisation of business service firms: a stages approach 商业服务公司的国际化:一个阶段的方法
IF 9.4 2区 管理学
Service Industries Journal Pub Date : 1999-10-01 DOI: 10.1080/02642069900000045
Joanne Roberts
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引用次数: 145
Using the Concept of Loss: An Alternative SERVQUAL Measure 使用损失的概念:一种可选的SERVQUAL度量
IF 9.4 2区 管理学
Service Industries Journal Pub Date : 1999-10-01 DOI: 10.1080/02642069900000046
M. K. Hussey
{"title":"Using the Concept of Loss: An Alternative SERVQUAL Measure","authors":"M. K. Hussey","doi":"10.1080/02642069900000046","DOIUrl":"https://doi.org/10.1080/02642069900000046","url":null,"abstract":"(1999). Using the Concept of Loss: An Alternative SERVQUAL Measure. The Service Industries Journal: Vol. 19, No. 4, pp. 89-101.","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"19 1","pages":"89-101"},"PeriodicalIF":9.4,"publicationDate":"1999-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642069900000046","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59319227","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 34
The determinants of day excursion coach travel: a qualitative marketing analysis. 一日游大巴旅游的决定因素:定性营销分析。
IF 9.4 2区 管理学
Service Industries Journal Pub Date : 1999-10-01 DOI: 10.1080/02642069900000049
P. Downward, L. Lumsdon
{"title":"The determinants of day excursion coach travel: a qualitative marketing analysis.","authors":"P. Downward, L. Lumsdon","doi":"10.1080/02642069900000049","DOIUrl":"https://doi.org/10.1080/02642069900000049","url":null,"abstract":"","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"19 1","pages":"158-168"},"PeriodicalIF":9.4,"publicationDate":"1999-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642069900000049","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59319740","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
The National Origin of the Ownership Advantages of Firms 企业所有权优势的民族根源
IF 9.4 2区 管理学
Service Industries Journal Pub Date : 1999-10-01 DOI: 10.1080/02642069900000043
Lilach Nachum, J. Rolle
{"title":"The National Origin of the Ownership Advantages of Firms","authors":"Lilach Nachum, J. Rolle","doi":"10.1080/02642069900000043","DOIUrl":"https://doi.org/10.1080/02642069900000043","url":null,"abstract":"This study is designed to examine the extent to which home countries affect the nature of the ownership advantages of firms and subsequently their competitive position in the international market. The empirical analysis is based on a comparison of the ownership advantages of US, UK and French advertising agencies and examination of their possible origin in specific characteristics of the home countries. The findings suggest that the impact of home countries is essential, but it provides only partial explanation for the nature of the ownership advantages which advertising agencies develop. Some of these advantages re related to the attributes of individual advertising agencies and they vary in line with their unique characteristics rather than in response to the characteristics of their home countries.","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"19 1","pages":"17-48"},"PeriodicalIF":9.4,"publicationDate":"1999-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642069900000043","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59319043","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
Methodological Problems and Economic Geography: The Case of Business Services 方法论问题与经济地理学:以商业服务为例
IF 9.4 2区 管理学
Service Industries Journal Pub Date : 1999-10-01 DOI: 10.1080/02642069900000042
J. Bryson, P. Daniels, D. Ingram
{"title":"Methodological Problems and Economic Geography: The Case of Business Services","authors":"J. Bryson, P. Daniels, D. Ingram","doi":"10.1080/02642069900000042","DOIUrl":"https://doi.org/10.1080/02642069900000042","url":null,"abstract":"This article explores methodological issues surrounding attempts to measure the impact of business service expertise on the performance, profitability and competitiveness of client companies. The authors use a survey of small and medium-sized enterprises (SMEs) in England as well as case studies of individual firms. The essay makes two methodological points. First, it is possible to identify a positive impact of business service expertise on client performance, but impossible to isolate such impacts from other management variables, for example the competence of the management team. Secondly, the timing of a corporate interview or data collection process influences the nature of the material collected. The only way to solve the problem of a time-specific understanding of a corporate event is through longitudinal research.","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"19 1","pages":"1-16"},"PeriodicalIF":9.4,"publicationDate":"1999-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642069900000042","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59319500","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 10
Organisational Form and Retailing Development: The Department and the Chain Store, 1860-1940 组织形式与零售业发展:百货商店和连锁店，1860-1940
IF 9.4 2区 管理学
Service Industries Journal Pub Date : 1999-10-01 DOI: 10.1080/02642069900000048
J. Perkins, C. Freedman
{"title":"Organisational Form and Retailing Development: The Department and the Chain Store, 1860-1940","authors":"J. Perkins, C. Freedman","doi":"10.1080/02642069900000048","DOIUrl":"https://doi.org/10.1080/02642069900000048","url":null,"abstract":"","PeriodicalId":48173,"journal":{"name":"Service Industries Journal","volume":"19 1","pages":"123-146"},"PeriodicalIF":9.4,"publicationDate":"1999-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1080/02642069900000048","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"59319252","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":2,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 11
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