使用损失的概念:一种可选的SERVQUAL度量

IF 7.4 2区管理学 Q1 MANAGEMENT

Service Industries Journal Pub Date : 1999-10-01 DOI:10.1080/02642069900000046

M. K. Hussey

引用次数: 34

摘要

(1999)。使用损失的概念:一种可选的SERVQUAL度量。服务业杂志:第19卷，第4期，第89-101页。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Using the Concept of Loss: An Alternative SERVQUAL Measure

(1999). Using the Concept of Loss: An Alternative SERVQUAL Measure. The Service Industries Journal: Vol. 19, No. 4, pp. 89-101.

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来源期刊

Service Industries Journal MANAGEMENT-

CiteScore

19.00

自引率

18.10%

发文量

期刊介绍： The mission of The Service Industries Journal is to enhance our understanding of the services sector, service firms, and the efficient management of these entities. Pioneering the field since 1981, we stand as the world's inaugural academic, peer-reviewed journal dedicated to the services sector and service management. Over the years, we have earned a prestigious international reputation for delivering high-quality content and insights. We enthusiastically invite submissions from researchers worldwide whose studies are grounded in social sciences such as sociology, psychology, economics, law, and politics.