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Institutional complexity and consumer wellbeing: Navigating the conflicting logics of religion, state, and market during the COVID-19 pandemic 机构复杂性与消费者福祉：在 COVID-19 大流行期间驾驭宗教、国家和市场的冲突逻辑
4区 管理学
Marketing Theory Pub Date : 2024-04-09 DOI: 10.1177/14705931241245593
Ozlem Sandikci, Berna Tarı Kasnakoğlu, Şahver Omeraki Çekirdekci
{"title":"Institutional complexity and consumer wellbeing: Navigating the conflicting logics of religion, state, and market during the COVID-19 pandemic","authors":"Ozlem Sandikci, Berna Tarı Kasnakoğlu, Şahver Omeraki Çekirdekci","doi":"10.1177/14705931241245593","DOIUrl":"https://doi.org/10.1177/14705931241245593","url":null,"abstract":"Institutional complexity arises when multiple institutional logics prescribe divergent and incompatible behaviors. Studies show that exposure to contradictory prescriptions of multiple logics may trigger identity tensions, strategic challenges, and legitimacy problems. We add to this research stream by exploring the implications of the incompatibility between religion and other logics on consumer wellbeing. Extant research reports a generally positive effect of religion on wellbeing but limits the analytical attention to the individual effects of religiosity. Viewing religion as part of an inter-institutional system, we seek to understand why religion and other institutional logics might come into a conflictual relationship with each other and destabilize wellbeing. We find that critical events, such as the COVID-19 pandemic, change the relative centrality of logics and prompt individuals to engage in incompatible behaviors. We also discuss how consumers manage the sudden and unexpected institutional complexity they face and seek to restore their wellbeing.","PeriodicalId":48020,"journal":{"name":"Marketing Theory","volume":"65 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-04-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140581485","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Extricating the concept of linking value from its tribal gangue 将联系价值的概念从其部落矸石中剥离出来
4区 管理学
Marketing Theory Pub Date : 2024-03-15 DOI: 10.1177/14705931241240199
Bernard Cova, Franck Barès
{"title":"Extricating the concept of linking value from its tribal gangue","authors":"Bernard Cova, Franck Barès","doi":"10.1177/14705931241240199","DOIUrl":"https://doi.org/10.1177/14705931241240199","url":null,"abstract":"The concept of linking value appeared in the marketing literature 30 years ago, at the height of the postmodern wave. In this text, we show that to reinvigorate this concept, it is necessary to break with its tribal roots. The tribal anchoring, which was the strength of its initial theorization because it attracted researchers, is now a drawback because it limits the potential applications of the concept of linking value at a time when the social world is undergoing fundamental change. Our aim is to reopen the black box of linking value that marketing researchers have kept closed during the last few decades.","PeriodicalId":48020,"journal":{"name":"Marketing Theory","volume":"21 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-03-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140148685","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Algorithmic personalization and brand loyalty: An experiential perspective 算法个性化与品牌忠诚度：体验视角
4区 管理学
Marketing Theory Pub Date : 2024-01-29 DOI: 10.1177/14705931241230041
Chinedu James Obiegbu, Gretchen Larsen
{"title":"Algorithmic personalization and brand loyalty: An experiential perspective","authors":"Chinedu James Obiegbu, Gretchen Larsen","doi":"10.1177/14705931241230041","DOIUrl":"https://doi.org/10.1177/14705931241230041","url":null,"abstract":"This article explores the relationship between algorithmic personalization and brand loyalty by examining how personalization experiences are articulated within the context of music streaming consumption. Despite previous acknowledgement of the link between personalization and brand loyalty, an experientially grounded understanding of how this works has yet to be articulated. Building upon the concept of ‘experiential brand loyalty’, the Algorithmic Personalization/Depersonalization Loop highlights the development of brand loyalty through consumers’ interactions with algorithm-backed brands. Being seen and understood by the algorithm sets off an iterative, two-way learning relationship that ultimately heightens the consumers’ experience, activates positive emotions, and deepens the relational bond with the brand, leading to brand loyalty. If, however, the algorithm is unsuccessful in personalizing the service experience, a ‘depersonalization’ process can occur that erodes brand loyalty and can lead to brand switching or even consumer activism.","PeriodicalId":48020,"journal":{"name":"Marketing Theory","volume":"11 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139952335","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The platformization of consumer culture: A theoretical framework 消费文化的平台化：理论框架
4区 管理学
Marketing Theory Pub Date : 2024-01-09 DOI: 10.1177/14705931231225537
Alessandro Caliandro, Alessandro Gandini, Lucia Bainotti, Guido Anselmi
{"title":"The platformization of consumer culture: A theoretical framework","authors":"Alessandro Caliandro, Alessandro Gandini, Lucia Bainotti, Guido Anselmi","doi":"10.1177/14705931231225537","DOIUrl":"https://doi.org/10.1177/14705931231225537","url":null,"abstract":"This special issue, together with this position paper that accompanies it, aims at providing a comprehensive framework to address this issue, introducing and theorizing the concept of platformization of consumer culture. The overarching scope of this essay is to discuss what is distinctive of the process of platformization in relation to consumer culture (and research); what are its most important aspects, its critical controversies, its innovative dimensions and main risks. Accompanying this positional essay are the seven exceptional contributions that compose the special issue, which we believe will come to represent a pivotal reference in the quest to address this phenomenon. These showcase the manifold empirical, semantic and methodological dimensions of this emergent phenomenon, concurring to define the key dimensions that identify, describe, and explore the ways in which consumer culture has been “platformized,” from the perspective of consumer culture theory. Specifically, we identify four key “tensions” characterizing the platformization of consumer culture: datafication vs liquification; standardization vs ephemerality; interaction vs mediation; immateriality vs materiality.","PeriodicalId":48020,"journal":{"name":"Marketing Theory","volume":"41 29","pages":""},"PeriodicalIF":0.0,"publicationDate":"2024-01-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139442352","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Stayin’ alive? Reflections on navigating digital dependency 保持活力？关于摆脱数字依赖的思考
4区 管理学
Marketing Theory Pub Date : 2023-11-30 DOI: 10.1177/14705931231218102
Aliette Lambert, Alexandra Rome, Francesca Fornari
{"title":"Stayin’ alive? Reflections on navigating digital dependency","authors":"Aliette Lambert, Alexandra Rome, Francesca Fornari","doi":"10.1177/14705931231218102","DOIUrl":"https://doi.org/10.1177/14705931231218102","url":null,"abstract":"Digital technologies are pervasive and ensnaring, resulting in widespread dependence of their varying forms and functions. In this commentary we reflect on the effects of our own digital dependencies, noticing how as digital technologies edge toward higher degrees of sentience, we humans are becoming psychically deadened, ever reliant on such technologies to support our fractured selves. Providing three intimate introspective accounts, we foreground emergent themes related to aliveness and addiction, illustrating how social media tendencies are rooted in existential insecurities stemming from psychic difficulties and traumas. We encourage marketing theorists to critically interrogate how digital technologies, and in particular social networking sites, exploit our vulnerabilities to propagate an addictive logic toward aims of capital accumulation.","PeriodicalId":48020,"journal":{"name":"Marketing Theory","volume":"175 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139207931","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Making the cut: the embodiment of experience in hair salons 理发:在美发沙龙的经验体现
4区 管理学
Marketing Theory Pub Date : 2023-11-01 DOI: 10.1177/14705931231209659
Sae Oshima, Nick Llewellyn
{"title":"Making the cut: the embodiment of experience in hair salons","authors":"Sae Oshima, Nick Llewellyn","doi":"10.1177/14705931231209659","DOIUrl":"https://doi.org/10.1177/14705931231209659","url":null,"abstract":"We explore the embodied nature of the customer experience. Engaging prior research, we suggest marketing literature is still coming to terms with how best to incorporate the body into its studies, noting manuscripts rarely attend to the bodies of customers moving in situ or analyse what customers do and achieve with their bodies. As a result, theoretical accounts remain quite disconnected from the de facto activities that comprise many marketing processes. Drawing on ethnomethodological study policies, and Wittgenstein’s notion of language games, our paper zooms-in on embodied conduct, analysing video recordings of consultations in hair salons. We analyse how customers embody thoughts about and emotional responses to the service provided. Rather than separating mind and body, we identify precise moments where customers draw service employees into their experience during live interaction. In so doing, the paper offers a vantage point from which to think anew about the customer experience as something that is public, shared, and thus accountable.","PeriodicalId":48020,"journal":{"name":"Marketing Theory","volume":"25 6","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-11-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135272404","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Stakeholder perspectives on fairness in the marketplace: Empirical evidence from the Kenyan alcohol market 利益相关者对市场公平的看法:来自肯尼亚酒精市场的经验证据
4区 管理学
Marketing Theory Pub Date : 2023-10-17 DOI: 10.1177/14705931231207684
Virginia Nyambura Mwangi, Hayley Louise Cocker, Maria G Piacentini
{"title":"Stakeholder perspectives on fairness in the marketplace: Empirical evidence from the Kenyan alcohol market","authors":"Virginia Nyambura Mwangi, Hayley Louise Cocker, Maria G Piacentini","doi":"10.1177/14705931231207684","DOIUrl":"https://doi.org/10.1177/14705931231207684","url":null,"abstract":"Issues of fairness relate to distributive justice (DJ), which is concerned with how a society distributes benefits and burdens. Whilst marketing theory has considered fairness in the distribution of basic goods, we lack insight into stakeholder perspectives on fairness for goods such as alcohol, which can be problematic, due to their global health and social burden. This study examines stakeholder perspectives on fairness from the Kenyan alcohol marketplace. Using longitudinal ethnographic data, we draw on two DJ theories, (egalitarianism and prioritarianism), to examine fairness perspectives of different stakeholders, their problem diagnosis, and proposed solutions to fairness challenges in the alcohol marketplace. By so doing, we give voice to previously unheard stakeholders, and expose some of the potential theoretical foundations for competing notions of fairness. The study also exemplifies the linkages between different forms of fairness and proposes a fairness chain as a framework for evaluating fairness in the marketplace.","PeriodicalId":48020,"journal":{"name":"Marketing Theory","volume":"4 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135993172","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Resource entanglement and indeterminacy: Advancing the service-dominant logic through the philosophy of Karen Barad 资源纠缠和不确定性:通过Karen Barad的哲学推进服务主导逻辑
4区 管理学
Marketing Theory Pub Date : 2023-10-17 DOI: 10.1177/14705931231207327
Michael Kleinaltenkamp, Moritz J Kleinaltenkamp, Ingo O Karpen
{"title":"Resource entanglement and indeterminacy: Advancing the service-dominant logic through the philosophy of Karen Barad","authors":"Michael Kleinaltenkamp, Moritz J Kleinaltenkamp, Ingo O Karpen","doi":"10.1177/14705931231207327","DOIUrl":"https://doi.org/10.1177/14705931231207327","url":null,"abstract":"Resources are central to value creation processes. Hence, marketing and service research rely heavily on conceptualisations of resources and resource integration for theory building efforts. One of the most widely accepted marketing lenses on resources and resource integration is the service-dominant (S-D) logic. Depicting resources as becoming and contextual, S-D logic argues that their usefulness co-depends on other resources. Some assumptions of S-D logic have been challenged particularly its dichotomous categorisation of operand and operant resources. To inform ongoing S-D logic theorising, our article problematises the multiple and contradictory ontological views upon resources and resource integration present within S-D logic. Moving beyond critique, we propose concrete means for reconciling these contradictions. Seeing a parallel between S-D logic’s ontological inconsistencies and past ontological disagreements in the philosophy of science, we draw on the philosophical perspective of Karen Barad to develop a consistent onto-epistemological foundation for conceptualising the becoming nature of resources in S-D logic. The theory adaptation we perform enhances the applicability and explanatory capacity of S-D logic, while also offering a more robust and rigorous foundation for marketing and service research at large and giving managers new means to make sense of co-dependent resource phenomena.","PeriodicalId":48020,"journal":{"name":"Marketing Theory","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135995508","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Curating a consumption ideology: Platformization and gun influencers on Instagram 策划消费意识形态:Instagram上的平台化和枪支影响者
4区 管理学
Marketing Theory Pub Date : 2023-10-10 DOI: 10.1177/14705931231207329
Jenna Drenten, Lauren Gurrieri, Aimee Dinnín Huff, Michelle Barnhart
{"title":"Curating a consumption ideology: Platformization and gun influencers on Instagram","authors":"Jenna Drenten, Lauren Gurrieri, Aimee Dinnín Huff, Michelle Barnhart","doi":"10.1177/14705931231207329","DOIUrl":"https://doi.org/10.1177/14705931231207329","url":null,"abstract":"This study explores how a platform enables social media influencers to promulgate a consumption ideology. We show how gun influencers, or “gunfluencers,” use Instagram to link products, activities, and meanings to Second Amendment ideology—a gun-centric belief system in the United States colloquially known as “2A ideology.” Through a qualitative study of 25 Instagram gunfluencers, we identify a process of curating a consumption ideology wherein social media influencers employ four curatorial tactics: glamourizing, demystifying, victimizing, and tribalizing. Findings suggest gunfluencers extend audiences and leverage algorithms to prescribe and model how supporters of 2A ideology should look, act, speak, feel, and consume. Our research contributes to understanding how consumption ideologies are promulgated in a digital, platformized world. In the context of U.S. gun culture, implications address the role of platformization in supporting gun companies’ promotional efforts, despite government- and platform-based restrictions, and the political dimensions of influencer and consumer cultures.","PeriodicalId":48020,"journal":{"name":"Marketing Theory","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136294694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Meaningful choice: Existential consumer theory 有意义的选择:存在主义消费者理论
4区 管理学
Marketing Theory Pub Date : 2023-10-08 DOI: 10.1177/14705931231207317
Thomas Boysen Anker
{"title":"Meaningful choice: Existential consumer theory","authors":"Thomas Boysen Anker","doi":"10.1177/14705931231207317","DOIUrl":"https://doi.org/10.1177/14705931231207317","url":null,"abstract":"It is controversial whether consumption can constitute genuine, existential meaning for the individual. Building on philosophical explorations of subjective meaning, this study suggests a dynamic relationship between existential and teleological consumption. On the one hand, consumers demonstrate deep-level engagement with entities in the marketing eco-system (such as brand narratives and certain service encounters) to explore their own potentiality and develop an authentic vision of the good life. This is existential consumption. On the other, consumers adopt teleological modes of consumption where products and services are used more instrumentally to enact their vision of the good life. It is proposed that consumer choice is existentially meaningful insofar as it is conducive to the development or realisation of the individual vision of the good life. The theory and its implications are discussed in the context of recent deterministic and pessimistic/nihilistic challenges to marketing theory.","PeriodicalId":48020,"journal":{"name":"Marketing Theory","volume":"32 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135197970","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":4,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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