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Journal of Hospitality Marketing & Management最新文献

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Unperplexing the nexus between physical evidence and guest retention at beach resorts: multiple sequential mediation models 海滩度假胜地物理证据与客人留存率之间的关系:多重顺序中介模型
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2023-04-18 DOI: 10.1080/19368623.2023.2203182
Kareem M. Selem, M. Sigala, Muhammad Haroon Shoukat, A. Shehata, Ibrahim M. Mkheimer
{"title":"Unperplexing the nexus between physical evidence and guest retention at beach resorts: multiple sequential mediation models","authors":"Kareem M. Selem, M. Sigala, Muhammad Haroon Shoukat, A. Shehata, Ibrahim M. Mkheimer","doi":"10.1080/19368623.2023.2203182","DOIUrl":"https://doi.org/10.1080/19368623.2023.2203182","url":null,"abstract":"ABSTRACT Although research evidence shows the link between physical evidence and guest retention, we have limited knowledge about why and how this relationship works and is activated. To untangle this association, this paper examines how physical evidence influences three psychological factors (i.e. guest delight, emotional well-being, and overall image), as well as mediating the relationship between indoor and outdoor physical evidence and guest retention. The cognitive appraisal theory and the stimulus-organism-response model were employed in the study model. Data were gathered from 428 guests staying at seven five-star beach resorts in Sharm El-Sheikh. The Smart-PLS findings show that overall resort image, guest delight, and emotional well-being partially and serially mediate between physical evidence and guest retention. The findings offer theoretical and practical contributions to managing the guest experience journey in beach resorts. Graphical abstract","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"32 1","pages":"717 - 744"},"PeriodicalIF":12.5,"publicationDate":"2023-04-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43935611","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Exploring mental health from the perspective of DNA methylation: evidence from the hospitality employees 从DNA甲基化的角度探讨心理健康：来自酒店员工的证据
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2023-04-08 DOI: 10.1080/19368623.2023.2199315
Wei Xiong, Meijiao Huang, B. Okumus, Fang Fan
{"title":"Exploring mental health from the perspective of DNA methylation: evidence from the hospitality employees","authors":"Wei Xiong, Meijiao Huang, B. Okumus, Fang Fan","doi":"10.1080/19368623.2023.2199315","DOIUrl":"https://doi.org/10.1080/19368623.2023.2199315","url":null,"abstract":"ABSTRACT Awareness of work-related stress or mental health has been increasing in global tourism, but there has often been a dilemma to deal with it properly. In this paper, we adopted the allostatic load model and differential susceptibility model to conduct an interdisciplinary study. Study 1 collected longitudinal data and adopted a latent class growth analysis to identify two major growth trajectories of mental health: escalating class and normative class. Study 2 showed that significant DNA methylation (>10%) occurred at some loci of the target genes (NR3C1, FKBP5, NGFR, DRD3, and SLC6A4). The DNA methylation level of the escalating class was higher than the normative class in FKBP5, SLC6A4, and NGFR, which could be recognized as susceptibility genes of hotel employees in the stressful working environment. This study illustrated the potential of psychobiology in solving the mental health issues of hotel employees theoretically and practically.","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"32 1","pages":"792 - 817"},"PeriodicalIF":12.5,"publicationDate":"2023-04-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45567145","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Effect of situational factors (control, convenience, time pressure, and order complexity) on customers’ self-service technology choices 情境因素(控制性、便利性、时间压力和订单复杂性)对顾客自助服务技术选择的影响
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2023-03-30 DOI: 10.1080/19368623.2023.2195398
Minjung Kim, Ye-Eun Kim, Gyumin Lee
{"title":"Effect of situational factors (control, convenience, time pressure, and order complexity) on customers’ self-service technology choices","authors":"Minjung Kim, Ye-Eun Kim, Gyumin Lee","doi":"10.1080/19368623.2023.2195398","DOIUrl":"https://doi.org/10.1080/19368623.2023.2195398","url":null,"abstract":"ABSTRACT Despite the increase in the utilization of self-service technology (SST), which has become a significant trend in the service sectors, including food service, the factors affecting consumers’ acceptance of and resistance to SST must still be identified. Thus, this study investigated the reactions of SST users to situational factors, namely control, convenience, time pressure, and order complexity, when ordering, evaluating, and opting for or against the service. The results revealed that the four SST situational factors significantly affected the perceived benefits, while only three (control, convenience, and time pressure) affected the perceived costs. The perceived benefits and costs positively influenced the perceived efficiency, which significantly affected the users’ approach and avoidance behaviors afterward. This study contributes strategic managerial guidelines to service providers who aim to gain competitive advantages in the food service industry via SST.","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"32 1","pages":"649 - 669"},"PeriodicalIF":12.5,"publicationDate":"2023-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42641796","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Influence of customer personality on perceived attractiveness and similarity in a food service context 顾客个性对食品服务环境中感知吸引力和相似性的影响
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2023-03-29 DOI: 10.1080/19368623.2023.2196661
Eun-Jeong Hong, Jiseon Ahn
{"title":"Influence of customer personality on perceived attractiveness and similarity in a food service context","authors":"Eun-Jeong Hong, Jiseon Ahn","doi":"10.1080/19368623.2023.2196661","DOIUrl":"https://doi.org/10.1080/19368623.2023.2196661","url":null,"abstract":"ABSTRACT Utilizing a customer style inventory, in this research we find that customer personality is associated with customer behavior in a food service context. We collected responses from 125 independent and 99 franchise coffee houses recruited using an online survey platform. Based on partial least-structured structural equation models, our findings demonstrate that brand and recreation consciousness influence both brand attractiveness and similarity. Impacts of quality consciousness on attractiveness and novelty consciousness on similarity are also found. Brand attractiveness leads to customer positive purchase intention toward the coffee houses. However, customer price consciousness and impulsiveness do not significantly influence positive behavior. Finally, we compare the impact of customer consumption styles on customer behavior between independent and franchise coffee houses. We observe higher impacts of quality consciousness among independent coffee house customers, whereas recreation consciousness is more influential among customers of franchise coffee houses.","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"32 1","pages":"745 - 766"},"PeriodicalIF":12.5,"publicationDate":"2023-03-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47308095","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Diversity, equity and inclusion in hospitality: Value centered leadership as a conduit for change 酒店业的多样性、公平性和包容性:以价值为中心的领导力作为变革的渠道
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2023-03-29 DOI: 10.1080/19368623.2023.2196282
D. Gursoy, Thomas A. Maier
{"title":"Diversity, equity and inclusion in hospitality: Value centered leadership as a conduit for change","authors":"D. Gursoy, Thomas A. Maier","doi":"10.1080/19368623.2023.2196282","DOIUrl":"https://doi.org/10.1080/19368623.2023.2196282","url":null,"abstract":"ABSTRACT Increased globalization of the hospitality industry brings with it a multitude of challenges. Chief among them is the expanding diversity of both the hospitality labor pool and the traveling public. Diversity not only affects internal workplace culture, but it also has a direct correlation to customer experience and satisfaction. As our society grapples with more diverse cultures and changing values around equity and inclusion, appropriate leadership principles are needed to facilitate change. This study specifically examines value-centered leadership principles as a means to spark innovative programming around diversity, equity and inclusion practices within the hospitality sector. Applications of value-centered leadership principles are presented through the lens of mission, service, people, and task orientations. Managerial implications are discussed through a lens on promoting a culture of respect and inclusivity by fostering and encouraging employees to learn about, measure, and understand different cultural perspectives while also addressing and preventing discrimination and harassment.酒店业日益全球化带来了诸多挑战. 其中最主要的是酒店业劳动力库和旅游公众的多样性不断扩大. 多样性不仅影响内部工作场所文化, 而且与客户体验和满意度直接相关. 随着我们的社会努力应对更多样化的文化和围绕公平和包容不断变化的价值观, 需要适当的领导原则来促进变革. 这项研究专门研究了以价值为中心的领导原则, 将其作为在酒店业围绕多样性、公平性和包容性实践激发创新计划的一种手段. 以价值为中心的领导原则的应用是通过任务、服务、人员和任务导向的视角来呈现的. 通过培养和鼓励员工学习、衡量和理解不同的文化观点, 同时解决和防止歧视和骚扰, 从促进尊重和包容文化的角度讨论管理影响.","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"32 1","pages":"445 - 453"},"PeriodicalIF":12.5,"publicationDate":"2023-03-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41831862","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Narrative or non-narrative? The effects of short video content structure on mental simulation and resort brand attitude 叙述性还是非叙述性？短视频内容结构对心理模拟和度假品牌态度的影响
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2023-03-28 DOI: 10.1080/19368623.2023.2196271
Xin Wang, Ivan Kai Wai Lai, Yan Lu, Xinyu Liu
{"title":"Narrative or non-narrative? The effects of short video content structure on mental simulation and resort brand attitude","authors":"Xin Wang, Ivan Kai Wai Lai, Yan Lu, Xinyu Liu","doi":"10.1080/19368623.2023.2196271","DOIUrl":"https://doi.org/10.1080/19368623.2023.2196271","url":null,"abstract":"ABSTRACT Short videos have gradually become a new channel for resorts to promote their brands on social media. This study aims to determine the effect of content structure types and background music tempos of short videos on potential tourists’ mental simulation and resort brand attitude via two studies. Study 1 used a between-group one-way (short video content structure type: narrative vs. non-narrative) experiment to test the psychological mechanism of the short video content structure type on potential tourists’ resort brand attitude through mental simulation. Study 2 was a 2 (short video content structure type: narrative vs. non-narrative) × 2 (background music tempo: fast vs. slow) between-group experiment to test the impact of short video content structure and background music. The results show that potential tourists induce stronger mental simulation and higher resort brand attitude when the structure of the resort short video is narrative. Especially when the background music of narrative short videos is slow, the effect is greater. This study discusses the theoretical and practical implications of this effect for the hospitality industry.","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"32 1","pages":"593 - 614"},"PeriodicalIF":12.5,"publicationDate":"2023-03-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49193778","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Do green practices and green image promote consumers’ participation in social network sites (SNS)? 绿色实践和绿色形象是否促进了消费者对社交网站的参与？
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2023-03-24 DOI: 10.1080/19368623.2023.2191595
Byung-Kwan Cho, Jeong-Yeol Park, Y. Lee
{"title":"Do green practices and green image promote consumers’ participation in social network sites (SNS)?","authors":"Byung-Kwan Cho, Jeong-Yeol Park, Y. Lee","doi":"10.1080/19368623.2023.2191595","DOIUrl":"https://doi.org/10.1080/19368623.2023.2191595","url":null,"abstract":"ABSTRACT This study attempts to understand how green practices and green brand image affect trust, affective commitment, and active participation in social network sites (SNS). Using social exchange theory, social identity theory, and halo effect, the study proposes that green practices and green image will influence relational variables (trust and affective commitment) and active participation in SNS. The data collection was done from members of an online survey panel. We analyzed the data with SmartPLS 4. The study finding shows that green practices have a positive impact on green brand image. Green practices and green brand image are found to positively influence trust, affective commitment, and active participation in SNS. The study finds that affective commitment fully mediates the relationship between trust and active participation in SNS, highlighting the important role of affective commitment in spreading positive word-of-mouth.","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"32 1","pages":"631 - 648"},"PeriodicalIF":12.5,"publicationDate":"2023-03-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45246459","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Consequences of paradoxical leadership in the hotel setting: moderating role of work environment 酒店环境中矛盾领导的结果:工作环境的调节作用
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2023-03-23 DOI: 10.1080/19368623.2023.2190318
A. Shehata, Mukaram Khan, Rimsha Khalid, M. Raza, Kareem M. Selem
{"title":"Consequences of paradoxical leadership in the hotel setting: moderating role of work environment","authors":"A. Shehata, Mukaram Khan, Rimsha Khalid, M. Raza, Kareem M. Selem","doi":"10.1080/19368623.2023.2190318","DOIUrl":"https://doi.org/10.1080/19368623.2023.2190318","url":null,"abstract":"ABSTRACT In today’s digital era, the paradoxical leadership (PXL) style is in vogue due to its ability to drive employee behavior within an organization. Drawing on the leader-member exchange and social exchange theories, this study investigates the link between PXL with work engagement (ENG) and employee voice behavior (EVB) by means of perceived organizational support (POS). The current study also explores work environment (ENV) in the hotel setting as a moderator. Simple random sampling has been used to gather data from 493 employees working in five-star hotels in Sharm El-Sheikh. The partial least square (PLS)-structural equation modeling (SEM) analysis revealed that POS partially mediated the association of POS with ENG and EVB. Moreover, ENV helped strengthen the positive effects of POS on both ENG and EVB. The study concludes with beneficial contributions for researchers and practitioners in the context of hotel management.","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"32 1","pages":"670 - 693"},"PeriodicalIF":12.5,"publicationDate":"2023-03-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49237370","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
Religious beliefs and food waste prevention practices: mechanisms of divine and environmental awareness 宗教信仰与食物浪费预防实践:神性与环境意识的机制
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2023-03-17 DOI: 10.1080/19368623.2023.2189199
C. Teng, Yao Wang, Ya-Jen Cheng, Shu-Ning Wang
{"title":"Religious beliefs and food waste prevention practices: mechanisms of divine and environmental awareness","authors":"C. Teng, Yao Wang, Ya-Jen Cheng, Shu-Ning Wang","doi":"10.1080/19368623.2023.2189199","DOIUrl":"https://doi.org/10.1080/19368623.2023.2189199","url":null,"abstract":"ABSTRACT Under the crisis of food and energy shortage caused by the COVID-19 pandemic, it is emergently important to emphasize food waste prevention in the tourism and hospitality industry because people around the world have started traveling in the post-pandemic era. Based on norm activation model and individualism-collectivism, this study proposes a perspective of religious beliefs to conceptualize divine awareness (i.e. divine retribution and divine rewards) and environmental awareness (i.e. resource scarcity and eco-friendly) on the formation of food waste prevention practices. A total of 571 samples from Taiwan and 483 samples from the United States was collected. Both countries showed that religious beliefs improved divine retribution, divine rewards, and religious food waste prevention practices. Divine rewards enhanced tourists’ awareness of resource scarcity and eco-friendly, and resource scarcity led to religious food waste prevention practices. Interestingly, the effects of divine retribution on resource scarcity and eco-friendly were significant only in Taiwan.","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"32 1","pages":"530 - 554"},"PeriodicalIF":12.5,"publicationDate":"2023-03-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43252911","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Corporate social responsibility authenticity as an antecedent to customer citizenship behavior: evidence from hospitality industry in Taiwan 企业社会责任真实性对顾客公民行为的影响——来自台湾酒店业的证据
IF 12.5 1区 管理学
Journal of Hospitality Marketing & Management Pub Date : 2023-03-11 DOI: 10.1080/19368623.2023.2188510
D. M. Nguyen, Y. Chiu
{"title":"Corporate social responsibility authenticity as an antecedent to customer citizenship behavior: evidence from hospitality industry in Taiwan","authors":"D. M. Nguyen, Y. Chiu","doi":"10.1080/19368623.2023.2188510","DOIUrl":"https://doi.org/10.1080/19368623.2023.2188510","url":null,"abstract":"ABSTRACT Although corporate social responsibility (CSR) authenticity and customer citizenship behavior (CCB) are of great importance to the long-term success of businesses in the hospitality sector, the linkage between them has been an under-researched aspect. Based on social exchange theory and cognitive appraisal theory, a research model is developed to examine whether and how perceived CSR authenticity promotes customer citizenship behavior (CCB). The data was collected from 313 customers of the fast food restaurants in Taiwan and analyzed using PLS-SEM. The findings reveal that perceived CSR authenticity positively and directly impacts CCB. Further, this relationship is mediated by emotional attachment and feelings of gratitude and is positively moderated by altruism. This study contributes to the extant literature by uncovering the mechanisms through which CSR authenticity impacts CCB and provides crucial implications that help hospitality firms formulate more effective CSR strategies based on the perceived authenticity of their CSR activities.","PeriodicalId":47995,"journal":{"name":"Journal of Hospitality Marketing & Management","volume":"32 1","pages":"477 - 504"},"PeriodicalIF":12.5,"publicationDate":"2023-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42051504","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
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