SONIA ISMAT, AZIZ ULLAH, MUHAMMAD WAQAR, MUNEERA QURESHI, HASSAN NAWAZ, KASHIF LODHI
{"title":"EFFECTS OF E-BANKING ON CONSUMER SATISFACTION AND ITS POTENTIAL CHALLENGES: A CASE OF PRIVATE BANKS IN PUNJAB","authors":"SONIA ISMAT, AZIZ ULLAH, MUHAMMAD WAQAR, MUNEERA QURESHI, HASSAN NAWAZ, KASHIF LODHI","doi":"10.61506/01.00014","DOIUrl":"https://doi.org/10.61506/01.00014","url":null,"abstract":"The adoption of E-banking by private banks in Punjab has seen momentous growth in modern era. This growth can be attributed to several factors, including the increasing penetration of smartphones, improved internet connectivity, and evolving consumer preferences. The primary objective of this study was to evaluate consumer satisfaction levels concerning E-banking initiation provided by exclusive banks in Punjab, Pakistan. Additionally, the study aimed to identify the key components that influence consumer satisfaction with E-banking in private banks in Punjab. These factors include service quality, security, user experience, and innovation. To conduct this study, a quantitative cross-sectional approach was employed, and the sample size consisted of 200 customers. The obtained reliability of the study fell within an acceptable range. The results of this research provide significant insights into the complex relationship between E-banking adoption, the various influencing factors, and overall customer satisfaction levels in private banks in Punjab. Unequal access to technology and digital literacy can limit the benefits of E-banking to certain segments of the population, potentially leading to dissatisfaction among excluded groups. Banks should work on bridging this divide to ensure broader customer satisfaction. Private banks in Punjab must continue to innovate and adapt to evolving customer expectations to maximize the benefits of E-banking and maintain high levels of consumer satisfaction.","PeriodicalId":476119,"journal":{"name":"Bulletin of Business and Economics (BBE)","volume":"28 Suppl 3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136350051","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
MUHAMMAD NABEEL, AZIZ ULLAH, MUHAMMAD WAQAS NAZIR, SHAHJEHAN ASAD KHAN, SHAHAN ZEB KHAN
{"title":"IMPACT OF GREEN HRM PRACTICES ON GREEN VOLUNTEER BEHAVIOR: MEDIATION OF PSYCHOLOGICAL OWNERSHIP","authors":"MUHAMMAD NABEEL, AZIZ ULLAH, MUHAMMAD WAQAS NAZIR, SHAHJEHAN ASAD KHAN, SHAHAN ZEB KHAN","doi":"10.61506/01.00009","DOIUrl":"https://doi.org/10.61506/01.00009","url":null,"abstract":"As the world embraces sustainability and environmental thinking, organizations are increasingly recognizing the importance of integrating green practices into their human resource management (HRM) processes. This study examines the complex dynamics between green HRM practices, green volunteer behavior (GVB), and the mediating role of intellectual ownership (PO) in the banking sector. The findings indicate that organizations in this category have adopted moderate levels of green HRM practices. Importantly, research reveals that GHRM practices positively influence employee psychological ownership, which in turn encourages green volunteer practices. The mediation analysis shows the significant effect of psychological ownership on the relationship between Green HRM and volunteer green practices. This suggests that fostering a sense of intellectual ownership among employees is important for meaningful communication in sustainability initiatives. These results highlight the importance of implementing green HRM practices as well as enhancing employees’ psychological connections with these practices to enhance their engagement in sustainability initiatives in the 1990s. Organizations seeking to improve their sustainability efforts can leverage their employees’ commitment and passion for environmental goals through the intermediary role of mind ownership relies on considering human resources in green.","PeriodicalId":476119,"journal":{"name":"Bulletin of Business and Economics (BBE)","volume":"2021 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-08-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"136350050","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"RELIGIOUS FREEDOM AND MINORITIES’ DISCRIMINATION: A CASE STUDY OF CHRISTIANS’ SOCIO-ECONOMIC DISCRIMINATION IN PAKISTAN","authors":"ARFAN LATIF, SAIRA ZAKA, SHOUKAT ALI","doi":"10.61506/01.00012","DOIUrl":"https://doi.org/10.61506/01.00012","url":null,"abstract":"Religion is the personal matters of citizens. They can choose or quit any religion according to their desires. The local and international constitutional provisions preserve the religious rights of the citizens. But in the perspective of South Asia, the same is not being protected. The South Asian countries mainly Pakistan and India are not perceived the satisfactory states regarding the protection of minorities’ rights. The Christians are facing social, economic and political issues in Pakistan. the current study is intended to point the major problems the Christians are facing in the perspective of Pakistan.","PeriodicalId":476119,"journal":{"name":"Bulletin of Business and Economics (BBE)","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135533137","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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