International Journal of Conflict Management最新文献

{"title":"From a restless pillow to a ruffled mind: testing a moderated mediation model of off-the-job antecedents of abusive supervision","authors":"Samson Samwel Shillamkwese, Q. Weng, H. Butt, H. Tariq, Zahid Hameed","doi":"10.1108/ijcma-05-2022-0100","DOIUrl":"https://doi.org/10.1108/ijcma-05-2022-0100","url":null,"abstract":"\u0000Purpose\u0000Although work-related antecedents of abusive supervision are well-known, knowledge on the cross-domain antecedents of this destructive leadership behavior is scarce. Accordingly, this study aims to investigate off-the-job supervisors’ after-work experiences that may influence their work behavior. The authors explore how and when a supervisor’s poor recovery experiences lead to abusive supervisory behaviors through a negative start-of-workday mood for high vs low supervisor sleep quality.\u0000\u0000\u0000Design/methodology/approach\u0000The authors conducted a single-source, three-phase field study (N = 422) to test the proposed moderated mediation model for participants from a large telecommunications company located in Anhui province, People’s Republic of China.\u0000\u0000\u0000Findings\u0000Poor recovery experiences in the supervisor’s personal life can spill over to their work domain and provoke abusive supervisory behavior through the mediating effect of a negative start-of-workday mood. Moreover, a supervisor’s good night’s sleep (i.e. first-stage moderator) serves as a key mitigating factor to diminish the negative start-of-workday mood resulting from a lack of relaxation, mastery experiences and control experiences (except for the lack of psychological detachment from work) and lessens abusive supervision.\u0000\u0000\u0000Originality/value\u0000This study contributes to the literature examining off-the-job events to understand the antecedents of abusive supervision that are beyond organizations’ control but significantly influence workplace behaviors, showing that not all antecedents of abusive supervision exist in the workplace; some are transferred from the home domain through nonvisible moods. Finally, the inclusion of sleep quality as a first-stage moderator provides insights on preventing abusive supervision caused by nonwork-related events. This adds a unique dimension to the abusive supervision literature by highlighting factors in the home domain that can prevent negative spillovers to the work domain. The authors conclude with some theoretical and practical implications for researchers and practitioners.\u0000","PeriodicalId":47382,"journal":{"name":"International Journal of Conflict Management","volume":" ","pages":""},"PeriodicalIF":3.3,"publicationDate":"2023-04-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47448163","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Family incivility and service delivery of frontline hotel employees: roles of negative rumination, psychological capital and perceived organisational support","authors":"Vijay Kuriakose, Dhanya T S, Frank Hycinth","doi":"10.1108/ijcma-12-2022-0207","DOIUrl":"https://doi.org/10.1108/ijcma-12-2022-0207","url":null,"abstract":"Purpose This study anchoring on the theory of conservation of resources examines the relationship between family incivility, negative rumination and service delivery. This study also analyses the mediating role of negative rumination in the relationship between family incivility and service delivery. This study also examines psychological capital and perceived organisational support (POS) as boundary conditions influencing the relationships postulated in the study. Design/methodology/approach To test the relationships among the variables, responses were drawn from 419 frontline hotel employees at two-time points and the hypothesised relationships were tested using structural equation modelling. Findings The structural equation modelling analysis proved that family incivility is negatively related to service delivery. It was also found that family incivility is positively associated with negative rumination and an inverse relationship between negative rumination and service delivery. This study also found support for the mediating role of negative rumination and the moderating roles of psychological capital and perceived organisational support. Practical implications This study findings extend the theory and provide guidelines for managers to mitigate the adverse effect of family incivility on employees and their service delivery. Employees and managers can use psychological capital and POS as strategies to prevent the spill-over effect of family incivility on service delivery. Originality/value To the best of the authors’ knowledge, no prior studies have examined the effect of family incivility on service delivery. By establishing the mediating mechanism and boundary conditions, this study adds value to the theory and practice.","PeriodicalId":47382,"journal":{"name":"International Journal of Conflict Management","volume":" ","pages":""},"PeriodicalIF":3.3,"publicationDate":"2023-04-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44353224","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Exhibiting emotional flexibility to alleviate employee hateful emotions and elevate their justice perceptions","authors":"M. Iqbal, Ayesha Shakoor","doi":"10.1108/ijcma-11-2022-0196","DOIUrl":"https://doi.org/10.1108/ijcma-11-2022-0196","url":null,"abstract":"\u0000Purpose\u0000Using the broaden-and-build theory, this study aims to examine whether (1) employees have hateful emotional responses and think the overall performance review is fair at different levels of managers’ emotional flexibility; and (2) the difference in employees’ hateful emotional responses mediates the relationship between managers’ emotional flexibility and employees’ perceptions of performance review fairness across flexibility conditions.\u0000\u0000\u0000Design/methodology/approach\u0000A sample of 110 Pakistani undergraduates participated in the seven waves of online scenario-based experimental research. For a one-way repeated-measures analysis, the general linear model was used, and for a two-condition within-subject mediational path analysis, the mediation and moderation analysis for repeated measures (MEMORE) was used.\u0000\u0000\u0000Findings\u0000Employees experience a high level of performance review justice and a low level of hateful emotional responses when managers are more emotionally flexible during the meeting, and vice versa. A manager’s emotional flexibility may also prevent employees from responding hatefully during performance reviews, which in turn makes them perceive the overall performance review as just.\u0000\u0000\u0000Originality/value\u0000The study expands on the thought–action repertoire and personal resources, supporting the broaden-and-build theory. The research applies this notion to performance reviews, which are an emotional experience for managers and employees. The study timely addresses organizations’ need for performance management system overhauls by suggesting managers to use emotional flexibility until an alternate performance review system is available.\u0000","PeriodicalId":47382,"journal":{"name":"International Journal of Conflict Management","volume":" ","pages":""},"PeriodicalIF":3.3,"publicationDate":"2023-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47744751","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"I am done now! Linking workplace incivility to job search behaviour and employee silence","authors":"L. Singh, Sachitaa Srivastava, B. Bhumika","doi":"10.1108/ijcma-11-2022-0201","DOIUrl":"https://doi.org/10.1108/ijcma-11-2022-0201","url":null,"abstract":"\u0000Purpose\u0000Remote work has allowed IT professionals to engage in “side hustles”, which is against the law in the Indian labour market. Professionals in the IT industry are constantly being scrutinized due to the emerging “side hustling” culture, and as a result, they are frequently subjected to rude and uncivil behaviour by others. This study aims to examine the outcome of workplace incivility on the employee’s job search behaviour and their silence. Along with this, it examines the intervening effect of organizational cynicism on the interrelation of workplace incivility with job search behaviour and employee silence. It further investigates the buffering role of workplace friendship in the link between workplace incivility and organizational cynicism.\u0000\u0000\u0000Design/methodology/approach\u0000In this study, a mixed-methods approach was used, which included testing the structural model followed by a qualitative study. In Study 1, the structural model testing of time-lagged primary data from 252 respondents who worked in information technology (IT) or information technology-enabled services was done, whereas Study 2 included a qualitative analysis.\u0000\u0000\u0000Findings\u0000The findings disclose that workplace incivility is positively connected to job search behaviour and employee silence. Organizational cynicism significantly intervenes in the link between workplace incivility and job search behaviour, and between workplace incivility and employee silence, whereas workplace friendship functions as a moderator in the link between workplace incivility and organizational cynicism. The findings indicate that if an employee experiences incivility at work, then workplace friendship plays an active role in encouraging the cynical behaviour of targeted employees towards their organisation.\u0000\u0000\u0000Originality/value\u0000In the past, investigators have investigated the concept of workplace incivility; however, to the best of the authors’ knowledge, its impact on job search behaviour is studied for the first time ever, whereas its impact on employee silence is studied for the first time in a moonlighting context in Indian industry. In light of the massive layoffs in India's IT industry because of employees' pursuit of side hustles, the results of this study will help firms better comprehend the negative repercussions of workplace incivility. These effects include employees' reluctance to speak up about problems at work and an increase in their frequency of actively seeking other employment.\u0000","PeriodicalId":47382,"journal":{"name":"International Journal of Conflict Management","volume":" ","pages":""},"PeriodicalIF":3.3,"publicationDate":"2023-04-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49403285","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Impact of Technology on Conflict Resolution in Syria","authors":"Abbud Mahmoud","doi":"10.47604/jcm.1920","DOIUrl":"https://doi.org/10.47604/jcm.1920","url":null,"abstract":"Purpose: The study sought to analyze the impact of technology on conflict resolution in Syria \u0000Methodology: The study adopted a desktop methodology. Desk research refers to secondary data or that which can be collected without fieldwork. Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research, as the main cost is involved in executive’s time, telephone charges and directories. Thus, the study relied on already published studies, reports and statistics. This secondary data was easily accessed through the online journals and library. \u0000Findings: he results show that technology has had a profound impact on the way conflicts are managed, negotiated and ultimately resolved. Technology has enabled conflict resolution practitioners to access a wide range of resources and data, as well as to develop new strategies, tactics and tools to help them resolve conflicts more effectively. Technology has had a significant impact on the effort to bring about a resolution to the Syrian conflict. It has enabled the UN and other organizations to monitor the delivery of aid and to ensure that it is reaching those who need it most. Ultimately, technology has enabled the international community to engage more effectively with the conflict and to provide the necessary support and assistance to those affected by it. \u0000Unique Contribution to Theory, Practices and Policies: The communication theory and the resource mobilization theory may be used to anchor future studies in the conflict management sector. The study results will also benefit other stakeholders such as the policy makers as well as researchers and scholars from different parts of the world. The top management of conflict management sector in the country will also use the study findings to improve technology performance in all their activities and programs. The study recommends that the adoption of effective conflict management policies in the technology sector will help to improve efficiency in their major operations and activities. \u0000 ","PeriodicalId":47382,"journal":{"name":"International Journal of Conflict Management","volume":"1 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2023-04-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72684310","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Role of Leadership in Conflict Management in Cameroon","authors":"","doi":"10.47604/jcm.1923","DOIUrl":"https://doi.org/10.47604/jcm.1923","url":null,"abstract":"Purpose: The study sought to analyze the role of leadership in conflict management in Cameroon \u0000Materials and Methods: The study adopted a desktop methodology. Desk research refers to secondary data or that which can be collected without fieldwork. Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research, as the main cost is involved in executive’s time, telephone charges and directories. Thus, the study relied on already published studies, reports and statistics. This secondary data was easily accessed through the online journals and library. \u0000Findings: The results show that leadership plays a critical role in conflict management, as leaders are responsible for setting the tone of the country. Leadership influences how conflicts are addressed, either through direct intervention or by simply setting an example for others to follow. Leadership plays a vital role in conflict management in Cameroon. Effective leadership can help to reduce conflicts and promote peace and stability in the country. However, there are several challenges to effective leadership in Cameroon such as a lack of training and capacity building, and a lack of accountability and transparency of leaders. \u0000Unique Contribution to Theory, Practices and Policies: The contingency theory and behavioral theory may be used to anchor future studies in the conflict management sector. The study results will also benefit other stakeholders such as the policy makers as well as researchers and scholars from different parts of the world. The top management of conflict management sector in the country will also use the study findings to improve leadership performance in all their activities and programs. The study recommends that the adoption of effective conflict management policies in the leadership sector will help to improve efficiency in their major operations and activities. \u0000 ","PeriodicalId":47382,"journal":{"name":"International Journal of Conflict Management","volume":"26 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2023-04-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87291113","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Role of Education in Conflict Management in Afghanistan","authors":"Afshaneh Afshaneh","doi":"10.47604/jcm.1921","DOIUrl":"https://doi.org/10.47604/jcm.1921","url":null,"abstract":"Purpose: The study sought to analyze the role of education in conflict management in Afghanistan. \u0000Methodology: The study adopted a desktop methodology. Desk research refers to secondary data or that which can be collected without fieldwork. Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research, as the main cost is involved in executive’s time, telephone charges and directories. Thus, the study relied on already published studies, reports and statistics. This secondary data was easily accessed through the online journals and library. \u0000Findings: The results show that education plays an important role in conflict management. Education is used to promote human rights, strengthen civil society and foster greater respect for the rule of law. Education is used to promote understanding between different cultures and beliefs and to reduce the potential for violence. The Afghan government has implemented a number of initiatives to improve the access to quality education for all Afghans such as to promote peace and reconciliation between different ethnic and religious groups, and to create a sense of national identity. Education has been a powerful tool in promoting peace and stability in Afghanistan, and the Afghan government should continue to prioritize education in its efforts to bring lasting peace and prosperity to the country. \u0000Unique Contribution to Theory, Practices and Policies: The educational theory and cognitive theory may be used to anchor future studies in the conflict management sector. The study results will also benefit other stakeholders such as the policy makers as well as researchers and scholars from different parts of the world. The top management of conflict management sector in the country will also use the study findings to improve leadership performance in all their activities and programs. The study recommends that the adoption of effective conflict management policies in the leadership sector will help to improve efficiency in their major operations and activities. \u0000 ","PeriodicalId":47382,"journal":{"name":"International Journal of Conflict Management","volume":"363 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2023-04-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73423392","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Impact of Mediation on Conflict Resolution in Sudan","authors":"Ameen Chuol","doi":"10.47604/jcm.1919","DOIUrl":"https://doi.org/10.47604/jcm.1919","url":null,"abstract":"Purpose: The study sought to analyze the impact of mediation on conflict resolution in Sudan \u0000Methodology: The study adopted a desktop methodology. Desk research refers to secondary data or that which can be collected without fieldwork. Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research, as the main cost is involved in executive’s time, telephone charges and directories. Thus, the study relied on already published studies, reports and statistics. This secondary data was easily accessed through the online journals and library. \u0000Findings: The results show that mediation can be a valuable tool for resolving conflicts, as it offers the parties involved greater control over the outcome of the dispute and can often bring about a peaceful resolution in a shorter period of time. Mediation has had a positive impact on conflict resolution in Sudan. It has enabled the parties involved in the conflict to engage in dialogue and reach mutually acceptable solutions, while also promoting compromise and cooperation. The agreements reached through mediation have provided a basis for the implementation of the CPA and have helped to address some of the underlying causes of the conflict. \u0000Unique Contribution to Theory, Practices and Policies: The principled negotiation theory and transformational theory may be used to anchor future studies in the conflict management sector. The study results will also benefit other stakeholders such as the policy makers as well as researchers and scholars from different parts of the world. The top management of conflict management sector in the country will also use the study findings to improve conflict resolution strategies in all their activities and programs. The study recommends that the adoption of effective mediation policies in the leadership conflict management sector will help to improve efficiency in their major operations and activities. \u0000 ","PeriodicalId":47382,"journal":{"name":"International Journal of Conflict Management","volume":"17 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2023-04-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75107814","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Role of International Organizations in Conflict Management in Burkina Faso","authors":"","doi":"10.47604/jcm.1922","DOIUrl":"https://doi.org/10.47604/jcm.1922","url":null,"abstract":"Purpose: The study sought to analyze the role of international organizations in conflict management in Burkina Faso \u0000Materials and Methods: The study adopted a desktop methodology. Desk research refers to secondary data or that which can be collected without fieldwork. Desk research is basically involved in collecting data from existing resources hence it is often considered a low cost technique as compared to field research, as the main cost is involved in executive’s time, telephone charges and directories. Thus, the study relied on already published studies, reports and statistics. This secondary data was easily accessed through the online journals and library. \u0000Findings: The results show that international organizations are important actors in conflict management. They are responsible for mediating disputes, preventing armed conflicts and promoting peacebuilding efforts. These organizations have played a key role in providing technical and financial support to the Government of Burkina Faso as well as in facilitating dialogue and cooperation between international actors, the government, and civil society in Burkina Faso. \u0000Unique Contribution to Theory, Practices and Policies: The power theory and Constructivism theory may be used to anchor future studies in the conflict management sector. The study results will also benefit other stakeholders such as the policy makers as well as researchers and scholars from different parts of the world. The top management of conflict management sector in the country will also use the study findings to improve peace building performance in all their activities and programs. The study recommends that the adoption of effective conflict management policies in the international organizations will help to improve efficiency in their major operations and activities. \u0000 ","PeriodicalId":47382,"journal":{"name":"International Journal of Conflict Management","volume":"5 1","pages":""},"PeriodicalIF":3.3,"publicationDate":"2023-04-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83391385","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The effects of ethnic conflict and foreign fighters on conflict duration: a statistical analysis","authors":"Oğuzhan Pehlivan, Yunus Gokmen","doi":"10.1108/ijcma-02-2023-0032","DOIUrl":"https://doi.org/10.1108/ijcma-02-2023-0032","url":null,"abstract":"\u0000Purpose\u0000Foreign fighters (FFs) appeared in at least approximately one-fourth of conflicts over the past 200 years. This study aims to reveal the impact of FFs in conflicts, whether they resolve the conflict faster or they drag out the conflict, and investigate the single and simultaneous impacts of ethnic conflict (EC) and FFs on conflict duration (CD).\u0000\u0000\u0000Design/methodology/approach\u0000The data set consisting of 352 conflicts from 1818 to 2022 was collected from different sources. Logarithmic Linear Regression with Dummy Variables and the Cox Regression models were used to check the hypotheses.\u0000\u0000\u0000Findings\u0000One of the key findings of this analysis is that the use of FFs extends the duration of conflicts. Similarly, conflicts involving EC increase CD. Additionally, the simultaneous effect of FFs and EC together increases the CD much more, and it is noted CD significantly varies regionally.\u0000\u0000\u0000Research limitations/implications\u0000As this study focused on the factors that affect the duration of the conflict in the hypotheses, the findings only can contribute to explaining the duration rather than factors such as the number of casualties and economic losses. The authors believe that policy and key decision-makers can benefit from the results and think twice before deciding to use FFs in conflicts.\u0000\u0000\u0000Originality/value\u0000This study offers a separate and simultaneous effect of EC and FFs on CD, which provides some empirical contributions to conflict management by filling the gap in this area.\u0000","PeriodicalId":47382,"journal":{"name":"International Journal of Conflict Management","volume":" ","pages":""},"PeriodicalIF":3.3,"publicationDate":"2023-03-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44336483","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":3,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}