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International Review of Retail Distribution and Consumer Research最新文献

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De-internationalization of transactional platforms: an exploratory case study 交易平台的去国际化:一个探索性案例研究
IF 3.6
International Review of Retail Distribution and Consumer Research Pub Date : 2021-12-23 DOI: 10.1080/09593969.2021.2016471
A. Lindblom, Naoto Nadayama, K. Asakawa, Richard W. Cuthbertson
{"title":"De-internationalization of transactional platforms: an exploratory case study","authors":"A. Lindblom, Naoto Nadayama, K. Asakawa, Richard W. Cuthbertson","doi":"10.1080/09593969.2021.2016471","DOIUrl":"https://doi.org/10.1080/09593969.2021.2016471","url":null,"abstract":"ABSTRACT This study explores why some transactional platforms that have expanded into foreign markets decide to de-internationalize. The empirical part of this study focuses on an anonymized transactional platform called Alpha and its de-internationalization from the host market. Our exploratory case study shows that Alpha’s de-internationalization was driven by a combination of external and internal factors. These factors were related and contributed in different ways to create a downward spiral of de-internationalization. In conclusion, we propose that such a negative spiral in foreign markets is related to a firm’s inability to recontextualize, something that even globally standardized transactional platforms must be capable of doing. The importance of recontextualization highlights the fact that a platform business consists of elements that are embedded in a particular local context.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"4319 1","pages":"3 - 24"},"PeriodicalIF":3.6,"publicationDate":"2021-12-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77792742","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts 特定行业背景下顾客行为意图的驱动因素及其与服务质量的关系
IF 3.6
International Review of Retail Distribution and Consumer Research Pub Date : 2021-11-25 DOI: 10.1080/09593969.2021.2007977
C. Veloso, B. Sousa
{"title":"Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts","authors":"C. Veloso, B. Sousa","doi":"10.1080/09593969.2021.2007977","DOIUrl":"https://doi.org/10.1080/09593969.2021.2007977","url":null,"abstract":"ABSTRACT The purpose of this paper is to present a methodology to systematize the determinants of customer satisfaction and loyalty and the relationship with the perceived quality of service in traditional retail stores in the South and Island regions of Portugal. The proposed conceptual model aims to analyse if perceived service quality (five dimensions of SERVQUAL) directly contribute to customer satisfaction, customer-perceived value and corporate image. The results show that service quality significantly influences corporate image, perceived value and customer satisfaction. Furthermore, perceived value and quality service are the main determinants of customer satisfaction. Additionally, customer satisfaction, corporate image and perceived value significantly affect behavioural intentions towards the act of buying. From an interdisciplinary perspective, this study contributes to the consumer behaviour literature and service quality management in specific industry contexts.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"11 1","pages":"43 - 58"},"PeriodicalIF":3.6,"publicationDate":"2021-11-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75584404","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Shopping motivations of fashion subscription service consumers 时尚订阅服务消费者的购物动机
IF 3.6
International Review of Retail Distribution and Consumer Research Pub Date : 2021-10-20 DOI: 10.1080/09593969.2021.1990104
Dipti Bhatt, Hye-Shin Kim, Siddharth Bhatt
{"title":"Shopping motivations of fashion subscription service consumers","authors":"Dipti Bhatt, Hye-Shin Kim, Siddharth Bhatt","doi":"10.1080/09593969.2021.1990104","DOIUrl":"https://doi.org/10.1080/09593969.2021.1990104","url":null,"abstract":"ABSTRACT Recently, there has been a surge in fashion companies providing a subscription model of shopping whereby consumers can get a curated box of fashion items delivered to them regularly. Despite the popularity, there is a lack of research on this topic. This study employed a qualitative approach to examine the motivations and benefits consumers associate with fashion subscription. Using in-depth interviews, data collected from 14 participants was analyzed to uncover six major themes. These themes arepersonalization via stylist and/or algorithm; adapting to the lifestyle: finding convenience and value; something old, something new, and something different: variety and experimentation; excitement of the surprise: searching for adventure; a gift for me: self-gratification; sharing the experience: shopping with friends and family. Themes uncovered from research with actual fashion subscribers have high external validity. Findings from this research advance our understanding on fashion subscription and provide insights for companies in this industry.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"55 1","pages":"549 - 565"},"PeriodicalIF":3.6,"publicationDate":"2021-10-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74182560","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Editorial – origins, reflections and ending 编辑-起源，反思和结束
IF 3.6
International Review of Retail Distribution and Consumer Research Pub Date : 2021-10-20 DOI: 10.1080/09593969.2021.2009004
L. Sparks
{"title":"Editorial – origins, reflections and ending","authors":"L. Sparks","doi":"10.1080/09593969.2021.2009004","DOIUrl":"https://doi.org/10.1080/09593969.2021.2009004","url":null,"abstract":"","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"55 1","pages":""},"PeriodicalIF":3.6,"publicationDate":"2021-10-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85026080","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Moderating effect of cognitive conflict on the relationship between value consciousness and online shopping cart abandonment 认知冲突对价值意识与网络购物车放弃关系的调节作用
IF 3.6
International Review of Retail Distribution and Consumer Research Pub Date : 2021-10-20 DOI: 10.1080/09593969.2021.2002386
Sita Mishra, Gunjan Malhotra, S. Tiwari
{"title":"Moderating effect of cognitive conflict on the relationship between value consciousness and online shopping cart abandonment","authors":"Sita Mishra, Gunjan Malhotra, S. Tiwari","doi":"10.1080/09593969.2021.2002386","DOIUrl":"https://doi.org/10.1080/09593969.2021.2002386","url":null,"abstract":"ABSTRACT Online shopping cart abandonment has become a major problem for e-tailing firms. This study aims to understand consumers’ online shopping behavior and provide valuable insights regarding psychological and cognitive factors behind shopping cart abandonment. The study uses structural equation modeling and SPSS process Macro for data analysis. The results show that ‘comparison shopping’ mediates the relationship between value-consciousness and shopping cart abandonment. Further, cognitive conflicts moderate the mediating effect of value-consciousness on shopping cart abandonment through comparison shopping. This study contributes to consumer behavior and retailing literature by identifying factors that influence online shopping cart abandonment behavior while examining cognitive consistency theory in the Indian online market. It enumerates several important implications and strategies for e-tailers, which they could implement to reduce shopping cart abandonment.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"11 1","pages":"511 - 530"},"PeriodicalIF":3.6,"publicationDate":"2021-10-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88681901","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 8
Like a shadow: Enhancing transactions with mobile payment applications 像影子一样:通过移动支付应用程序增强交易
IF 3.6
International Review of Retail Distribution and Consumer Research Pub Date : 2021-10-20 DOI: 10.1080/09593969.2021.2007978
Edward C. S. Ku
{"title":"Like a shadow: Enhancing transactions with mobile payment applications","authors":"Edward C. S. Ku","doi":"10.1080/09593969.2021.2007978","DOIUrl":"https://doi.org/10.1080/09593969.2021.2007978","url":null,"abstract":"ABSTRACT The study explores how fulfillment and compatibility for mobile payments fit consumer lifestyles and how this affects the intention to use them. An intention to use model from the perspective of service-dominant logic and perceived evaluation difficulty was formulated. Our sample was collected by providing a hyperlink to a survey form so that Alipay and WeChat payment users were notified and o 447 responses were returned. The aesthetic graphic interface of the payment system plays a significant role in M-payments, and coherence of mobile service optimizes the intangible process for consumers paying with simplicity and speed. Furthermore, the aesthetic graphic interface, along with functional coherence, enhances the value of use to the consumers by helping shorten the process to utilize M-payments and leads to enhanced consumer appraisal.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"58 1","pages":"531 - 548"},"PeriodicalIF":3.6,"publicationDate":"2021-10-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90692431","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
A tale of two biases: choosing versus rejecting and the decision-by-sampling model 这是一个关于两种偏见的故事:选择与拒绝，以及抽样决策模型
IF 3.6
International Review of Retail Distribution and Consumer Research Pub Date : 2021-07-09 DOI: 10.1080/09593969.2021.1945654
I. Brennan
{"title":"A tale of two biases: choosing versus rejecting and the decision-by-sampling model","authors":"I. Brennan","doi":"10.1080/09593969.2021.1945654","DOIUrl":"https://doi.org/10.1080/09593969.2021.1945654","url":null,"abstract":"ABSTRACT When subjects are exposed to irrelevant background numbers, the decision-by-sampling model maintains that the subjective value of a particular target attribute is determined by its relative rank position within the range of background numbers. The subjective distance will be telescoped (shrink) when the irrelevant numbers lie between (above and/or below) two target attribute values. Prior research indicates that telescoping the two lottery prizes increases preference for the riskier, higher value (enriched) lottery prize versus the safer, low-value (impoverished) prize, whereas shrinking the subjective distance increases preference for the low risk, smaller value (impoverished) prize. According to the compatibility hypothesis, relative preference for an impoverished option over the enriched option should also increase when subjects are invited to reject, rather than select, an option. The compatibility hypothesis posits that a reject instruction makes negative attributes more salient to the decision-maker. The current study tests whether the relative preference for the impoverished prize predicted by decision-by-sampling model (in a decision environment that fosters the compression of the subjective distance) may be exacerbated when the decision is framed with a reject instruction. Our results fail to support both the predicted moderating effect of task instructions (choose versus reject) on decisions predicted by the decision-by-sampling model and the predictions of the compatibility hypothesis and decision-by-sampling model. The discussion considers the absolute, rather than relative, size of the impoverished option and the quantity of choose/reject decisions as possible explanations for the inconsistency of our results with those reported in previous studies.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"35 1","pages":"591 - 603"},"PeriodicalIF":3.6,"publicationDate":"2021-07-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91380088","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The bidirectionality of buying behavior and risk perception: an exploratory study 购买行为与风险感知的双向性:一项探索性研究
IF 3.6
International Review of Retail Distribution and Consumer Research Pub Date : 2021-06-15 DOI: 10.1080/09593969.2021.1936596
Katrin Zulauf, F. S. Cechella, R. Wagner
{"title":"The bidirectionality of buying behavior and risk perception: an exploratory study","authors":"Katrin Zulauf, F. S. Cechella, R. Wagner","doi":"10.1080/09593969.2021.1936596","DOIUrl":"https://doi.org/10.1080/09593969.2021.1936596","url":null,"abstract":"ABSTRACT The coronavirus pandemic has changed retailers’ proceedings, consumers’ buying behavior, and the perception of space within the aisles. In a grounded theory–building procedure, the study questions the relationships of consumers’ perceived risk, adapted behaviors, and emotional self-regulation. Only a few studies have focused on customer behavior in such disruptive situations. They generally take a unidirectional perspective and explain panic buying and stockpiling by considering buying behavior as only a reaction to panic and uncertainty. We conducted 18 qualitative interviews in Brazil and Germany to gain insight into changes in buying behavior and consumers’ feelings on the changed circumstances, which provided a bidirectional perspective on perceived risk, adapted buying behavior, and emotional self-regulation. We attempt to explain changed buying behavior as well as differing behaviors and motives in Brazil and Germany during the crisis. Critical reflection on media reports about panic buying and hoarding as well as on self-observed situations in local stores affords a better assessment of the overall situation and risk.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"32 1","pages":"566 - 590"},"PeriodicalIF":3.6,"publicationDate":"2021-06-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"75625594","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 11
A review of studies on virtual layout and atmospherics - potential applications to the fashion industry 虚拟布局和虚拟气氛的研究综述——在时尚产业中的潜在应用
IF 3.6
International Review of Retail Distribution and Consumer Research Pub Date : 2021-06-07 DOI: 10.1080/09593969.2021.1934074
Jenniefer Roberts, A. Grassi
{"title":"A review of studies on virtual layout and atmospherics - potential applications to the fashion industry","authors":"Jenniefer Roberts, A. Grassi","doi":"10.1080/09593969.2021.1934074","DOIUrl":"https://doi.org/10.1080/09593969.2021.1934074","url":null,"abstract":"ABSTRACT Retail layouts and atmospherics have been widely investigated within the physical retail environment, Research suggests that there is limited understanding of these elements in the virtual environment despite the fact that they would appear to be the easiest and most effective combination to implement by online fashion retailers. Considering potential applications in the fashion industry, a review of current literature on layout and atmospherics has identified the freeform layout as a valuable format for online fashion retailing. The freeform layout has been found to increase consumers’ hedonic motivations to purchase. Furthermore, design and visual cues have a significant influence on consumers, while aural cues despite being very important to the consumers’ experience appear to be underexploited in the online fashion space. This paper contributes a review of established retail elements, and identifies those that adapt well from the offline to online retail environment.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"48 1","pages":"432 - 456"},"PeriodicalIF":3.6,"publicationDate":"2021-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82160193","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Financial constraints and financing decision in cross-border mergers & acquisitions: evidence from the U.S. retail sector 跨国并购中的财务约束与融资决策:来自美国零售业的证据
IF 3.6
International Review of Retail Distribution and Consumer Research Pub Date : 2021-05-24 DOI: 10.1080/09593969.2021.1923550
Jie Li, P. Huddleston, L. Good
{"title":"Financial constraints and financing decision in cross-border mergers & acquisitions: evidence from the U.S. retail sector","authors":"Jie Li, P. Huddleston, L. Good","doi":"10.1080/09593969.2021.1923550","DOIUrl":"https://doi.org/10.1080/09593969.2021.1923550","url":null,"abstract":"ABSTRACT Many global retailers in mature markets employ mergers and acquisitions (M&As) as an essential strategic tool to expand into foreign markets. Given the substantial presence of financial constraints and the importance of financing strategy in cross-border M&As, the present study attempts to answer the research question: how do different dimensions (e.g. internal, debt-focused, and equity-focused) and degrees of financial constraints affect U.S. retail multinational enterprises’ (MNEs) cross-border M&A financing decisions? Based on 91 cross-border M&As carried out by U.S. retailers during 2002–2014, our findings suggest that abundant cash reserves and large unused debt capability are associated with Cash Only financing. We also find that acquirers are more likely to adopt Debt financing than Equity financing when they face medium to high level of internal constraints but have large unused debt capabilities. Our study sheds light on retail MNEs’ best financing practices based on their financial conditions.","PeriodicalId":47139,"journal":{"name":"International Review of Retail Distribution and Consumer Research","volume":"78 1","pages":"411 - 431"},"PeriodicalIF":3.6,"publicationDate":"2021-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86236409","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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