Journal of Facilities Management最新文献

{"title":"Potential functionality and workability of blockchain within a building information modelling (BIM) environment","authors":"Jin Hong Tan, Siaw-Chuing Loo, Nurshuhada Zainon, Nur Mardhiyah Aziz, Faizul Azli Mohd Rahim","doi":"10.1108/jfm-10-2021-0131","DOIUrl":"https://doi.org/10.1108/jfm-10-2021-0131","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>Although building information modelling (BIM) brings various benefits and open up the construction industry to many new possibilities, it is not without some challenges. Blockchain has the potential to resolve some of these problems. It has shown that blockchain and BIM can potentially work together in bringing various benefits to all project stakeholders. However, there is a lack of research and knowledge in relation to blockchain-based BIM. Therefore, the purpose of this study is to close this gap by looking into the potential functionality and workability of blockchain within a BIM environment.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>A four-stage preferred reporting items for systematic reviews and meta-analyses systematic literature review technique has been used to review the blockchain- and BIM-related information sources published. A total of 53 journal articles, 13 books and 27 other resources including that of reports and websites have been included in this paper.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>Blockchain-based BIM has countless possibilities, ranging from simple tasks such as tracking of orders to automation of construction payment claims. The literatures have suggested that the several weaknesses that BIM possesses including trust issue, asset ownership issue and data reliability issue could be resolved by incorporating blockchain into its processes.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>Because of the lack of researches on the workability of blockchain and BIM, this paper aims to close this gap by proposing a framework for the interaction between blockchain and BIM for a typical building project. This paper has reviewed a substantial amount of currently available knowledge on blockchain-based BIM and its relevancy to the construction industry. This paper believes that the information could be of use to potential BIM tools maker and the construction industry for the betterment of BIM implementation throughout a project life cycle.</p><!--/ Abstract__block -->","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":"6 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"138541174","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Barriers to the green retrofitting of existing residential buildings","authors":"C. Amoah, Jeanne A. Smith","doi":"10.1108/jfm-12-2021-0155","DOIUrl":"https://doi.org/10.1108/jfm-12-2021-0155","url":null,"abstract":"\u0000Purpose\u0000This study aims to examine the challenges for green retrofitting implementation in existing residential buildings to lower the running cost and achieve a better energy-efficient system.\u0000\u0000\u0000Design/methodology/approach\u0000This study adopted a qualitative approach by interviewing conveniently selected 16 construction professionals, made up of architects, quantity surveyors and engineers. Data received were analysed using the content analysis method.\u0000\u0000\u0000Findings\u0000The findings revealed that the main barriers to incorporating green retrofitting in the existing residential buildings as the nature of the existing structures, limited knowledge, not being a priority and high costs involved in the process. Moreover, other factors influencing property developers’ decision to apply energy-efficient principles in a residential home include cost (initial capital and maintenance), level of knowledge, nature of the climate in the area, local legislation, more independence and increasing the property’s market value and environmental aspect.\u0000\u0000\u0000Research limitations/implications\u0000This study is limited to South Africa; thus, the literature available was limited.\u0000\u0000\u0000Practical implications\u0000People’s perceptions, either wrong or correct, affect their ability to make an informed decision to adopt green retrofitting principles, thereby denying them the opportunity to reap the associated benefits. Therefore, there is an urgent need for the construction industry stakeholders and government to increase educational opportunities for property owners on the importance of green retrofitting.\u0000\u0000\u0000Originality/value\u0000This study provides the occupants with the possible barriers and problem areas with implementing these principles. They will thus make an informed decision when implementing sustainable design methods.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-05-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45394819","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Identifying the influential factors on the effectiveness of industrial parks and using an MCDM method to rank them: case study of Iran","authors":"Farshad Moghimi, V. Baradaran, A. Hosseinian","doi":"10.1108/jfm-12-2021-0151","DOIUrl":"https://doi.org/10.1108/jfm-12-2021-0151","url":null,"abstract":"\u0000Purpose\u0000This study aims to detect the influential factors and their respective variables that affect the effectiveness or demand-driven level of the industrial parks in Iran. A hybrid procedure is sought to be developed, which embraces both qualitative and quantitative methodologies to identify the aforementioned factors and variables.\u0000\u0000\u0000Design/methodology/approach\u0000This study is incorporated with both qualitative and quantitative methodologies. To implement the qualitative approach, the researchers used focus groups and the related literature. The quantitative methodology has been carried out via a reliable questionnaire that obtained the viewpoints of 700 experts. The reliability of the designed questionnaire has been investigated through Cronbach’s alpha coefficient. By conducting several one-sample t-tests, it was confirmed that the identified factors and variables are significantly influential on the effectiveness of Iran’s industrial parks. The Kruskal–Wallis statistical test was used to determine the priorities of the factors. This research also used a multi-criteria decision-making method, namely, the weighted aggregates sum product assessment (WASPAS) to rank 15 industrial parks of Khorasan province in Iran according to the identified factors.\u0000\u0000\u0000Findings\u0000Comprehensive analyses have been conducted on the identified factors. Results indicate that the infrastructural facilities factor has the highest priority when it comes to affecting the effectiveness of the industrial parks. After that, industrial land and internal factors take the second and the third positions in terms of importance. A total of 15 industrial parks of the aforementioned province have been ranked by the WASPAS. The ranking offered by the WASPAS has been approved by the experts.\u0000\u0000\u0000Originality/value\u0000Based on the literature investigations, the authors were convinced that there is a scarcity of studies investigating the influential factors that affect the effectiveness or demand-driven level of industrial parks (especially in Iran). Hence, this research has been conducted to propose a procedure equipped with quantitative and qualitative techniques that detect these important factors and their subordinate variables. By means of the developed procedure of this research, it is possible to locate future industrial parks, plan for establishment of future industrial areas and plan for development of current industrial parks.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-05-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48807085","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Delphi study for evaluating key risk factors inherent in public-private partnership (PPP) power projects in Ghana","authors":"A. S. Kukah, D. Owusu-Manu, E. Badu, D. J. Edwards","doi":"10.1108/jfm-09-2021-0098","DOIUrl":"https://doi.org/10.1108/jfm-09-2021-0098","url":null,"abstract":"\u0000Purpose\u0000This study aims to evaluate the key risk factors inherent in public–private partnership (PPP) power projects in Ghana and further determine the critical risk factors affecting both the public and private sectors in PPP power projects.\u0000\u0000\u0000Design/methodology/approach\u0000Ranking-type Delphi survey in two rounds was conducted to establish a comprehensive list of critical risk factors of PPP. Purposive and snowball sampling techniques helped obtain experts for the Delphi survey. Mean score ranking, factor analysis, Cronbach α coefficient and Kendall’s concordance were used for analysis. The probability of occurrence and severity of each risk factor were computed to obtain the risk impact.\u0000\u0000\u0000Findings\u0000From the list of 67 risks, 37 risk factors were deemed to be critical. The five topmost risk factors were: delay payment on contract, private investor change, political risks, fluctuating demand of power generated and public opposition. Principal component analysis grouped the risk factors into seven major themes.\u0000\u0000\u0000Originality/value\u0000This study develops an authoritative risk factor list for PPP power projects, which reflects both sector and country conditions for prioritizing and mitigating risk factors. Delphi approach adopted in this study can be used by future studies in similar environments where PPP is novel and expert respondents scarce.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-05-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49311255","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A systematic review of green building practices implementation in Africa","authors":"Andrew Ebekozien, C. Aigbavboa, W. Thwala, G. C. Amadi, Marvelous Aigbedion, Iliye Faith Ogbaini","doi":"10.1108/jfm-09-2021-0096","DOIUrl":"https://doi.org/10.1108/jfm-09-2021-0096","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to conduct a systematic review on encumbrances facing the implementation of GBP in selected African countries. Green building practices (GBP) implementation is germane and promotes the development of a green environment and buildings. Many studies have been conducted on the encumbrances faced with GBP implementation, especially in developing countries. But evidence of a comprehensive study that investigates and analyses these hindrances from different developing countries is missing. Therefore, a systematic review is conducted systematically reviewing the current literature on encumbrances facing the implementation of GBP in selected African countries. Also, the study proffers possible drivers for stakeholders to promote GBP in African countries.\u0000\u0000\u0000Design/methodology/approach\u0000A total of 38 published papers were identified from the Web of Science, Scopus database and supported with materials from Google Scholar related to Africa’s GBP. The continent was divided into five regions, and each region covered three countries.\u0000\u0000\u0000Findings\u0000Two themes emerged from the analysed review – encumbrances facing GBP implementation and possible drivers for stakeholders to promote GBP in African countries. A total of 18 encumbrances and 18 drivers were identified from the analysed literature and grouped into 6 sub-themes.\u0000\u0000\u0000Research limitations/implications\u0000Current empirical articles were reviewed to suggest the drivers for stakeholders to promote GBP that emerged from this paper. Thus, to enrich the results from this paper, primary source data of regional studies of GBP in Africa’s context should be carried out via the mixed-methods design.\u0000\u0000\u0000Practical implications\u0000A total of 18 drivers were identified for stakeholders to promote GBP in Africa and form part of the paper’s implications. Also, the paper findings would serve as a treasured suggestion for the stakeholders (policymakers, construction practitioners, clients and academics) who are fascinated by the promotion of GBP across African nations.\u0000\u0000\u0000Originality/value\u0000This is possibly the foremost analysed systematic review study on GBP implementation in Africa. Therefore, it fills the theoretical gap and proffers possible drivers for stakeholders to promote GBP in the African context.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-05-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46779490","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"AS/R system travel time in class-based storage with different input-output point levels: a proposed formula","authors":"A. Hoshimov, A. C. Cagliano, G. Mangano, M. Schenone, S. Grimaldi","doi":"10.1108/jfm-11-2021-0145","DOIUrl":"https://doi.org/10.1108/jfm-11-2021-0145","url":null,"abstract":"\u0000Purpose\u0000This paper aims to propose a simulation model integrated with an empirical regression analysis to provide a new mathematical formulation for automated storage and retrieval system (AS/RS) travel time estimation under class-based storage and different input/output (I/O) point vertical levels.\u0000\u0000\u0000Design/methodology/approach\u0000A simulation approach is adopted to compute the travel time under different warehouse scenarios. Simulation runs with several I/O point levels and multiple shape factor values.\u0000\u0000\u0000Findings\u0000The proposed model is extremely precise for both single command (SC) and dual command (DC) cycles and very well fitted for a reliable computation of travel times.\u0000\u0000\u0000Research limitations/implications\u0000The proposed mathematical formulation for estimating the AS/RS travel time advances widely applied methodologies existing in literature. As well as, it provides a practical implication by supporting faster and more accurate travel time computations for both SC and DC cycles. However, the regression analysis is conducted based on simulated data and can be refined by numerical values coming from real warehouses.\u0000\u0000\u0000Originality/value\u0000This work provides a new simulation model and a refined mathematical equation to estimate AS/RS travel time.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-05-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42997450","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Structural equation modelling of risk factors influencing the success of building projects","authors":"O. Adedokun, T. Egbelakin","doi":"10.1108/jfm-01-2022-0002","DOIUrl":"https://doi.org/10.1108/jfm-01-2022-0002","url":null,"abstract":"\u0000Purpose\u0000Despite several research efforts tackling construction project risks globally, tertiary education building projects are not devoid of experiencing risks with cascading effects on projects. In the past decades, there has been increasing application of linear assessments of risks in construction risk management practices. However, this study aims to assess the influence of risk factors on the success of tertiary education building projects using a structural equation modelling approach. This study will further reinforce the risk factors that require attention because risk factors are not linear but interdependent.\u0000\u0000\u0000Design/methodology/approach\u0000A quantitative research method was undertaken in this study, where data collection was achieved via a structured questionnaire survey. In total, 452 questionnaires were administered to client representatives, consultants and contractors involved in executing tertiary education building projects across five public tertiary education institutions in Ondo State, Nigeria. Of 452 questionnaires, 279 were found usable for the analysis, implying a response rate of 61.73%. The Cronbach α test, average variances extracted and composite reliabilities values show high reliability and internal consistency of the instrument used for data gathering. Furthermore, the study adopted percentile, mean, correlation, regression analysis and structural equation modelling for analyzing the data collected upon which the study’s inferences were based.\u0000\u0000\u0000Findings\u0000The study found that three out of six criteria for measuring the success of tertiary education building projects were significantly affected by risk factors while using the structural equation modelling technique. With this non-linear method of assessment, completion to time was significantly impacted by environmental risk factors. In addition, safety performance was also significantly influenced by logistic, environmental and legal risk factors; furthermore, logistics, design and environmental risks significantly affected profit. However, completion to cost, standard/quality and end-user satisfaction was not significantly affected by the risk factors in tertiary education building projects.\u0000\u0000\u0000Research limitations/implications\u0000The quantitative data used for the analysis are limited to the tertiary education building projects from selected five tertiary education institutions in Ondo State; therefore, the results do not indicate all tertiary institutions in Nigeria. In addition, the findings are based on building projects that were procured through a competitive tendering arrangement only and thus considered a limitation for this study.\u0000\u0000\u0000Practical implications\u0000Not all the risks significantly influence the tertiary education building projects. Therefore, risk factors with a significant effect on the success indicators of tertiary education building projects should be prioritized for a successful project. While risk factors have not affected the completion to cost per ","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-05-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49110863","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Multiobjective and multivariable optimization for earthmoving equipment","authors":"Odey Alshboul, Ali Shehadeh, O. Tatari, Ghassan Almasabha, Eman Saleh","doi":"10.1108/jfm-10-2021-0129","DOIUrl":"https://doi.org/10.1108/jfm-10-2021-0129","url":null,"abstract":"\u0000Purpose\u0000Efficient management of earthmoving equipment is critical for decision-makers in construction engineering management. Thus, the purpose of this paper is to prudently identify, select, manage and optimize the associated decision variables (e.g. capacity, number and speed) for trucks and loaders equipment to minimize cost and time objectives.\u0000\u0000\u0000Design/methodology/approach\u0000This paper addresses an innovative multiobjective and multivariable mathematical optimization model to generate a Pareto-optimality set of solutions that offers insights of optimal tradeoffs between minimizing earthmoving activity’s cost and time. The proposed model has three major stages: first, define all related decision variables for trucks and loaders and detect all related constraints that affect the optimization model; second, derive the mathematical optimization model and apply the multiobjective genetic algorithms and classify all inputs and outputs related to the mathematical model; and third, model validation.\u0000\u0000\u0000Findings\u0000The efficiency of the proposed optimization model has been validated using a case study of earthmoving activities based on data collected from the real-world construction site. The outputs of the conducted optimization process promise the model’s originality and efficiency in generating optimal solutions for optimal time and cost objectives.\u0000\u0000\u0000Originality/value\u0000This model provides the decision-maker with an efficient tool to select the optimal design variables to minimize the activity's time and cost.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":" ","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-05-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48838060","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Contrivance interrelated building components and defects factors: qualitative survey approach on government buildings","authors":"Roslan Talib, Mohd Zailan Sulieman","doi":"10.1108/jfm-08-2021-0084","DOIUrl":"https://doi.org/10.1108/jfm-08-2021-0084","url":null,"abstract":"<h3>Purpose</h3>\u0000<p>The purpose of this paper is to identify the key aspects of building defects performance cases in relation to the building components focusing on the government-owned buildings and to enhance government’s role to curb the building defects to reoccur.</p><!--/ Abstract__block -->\u0000<h3>Design/methodology/approach</h3>\u0000<p>The qualitative research method approach was adopted with a total of 5,243 specific building defects identified and accumulated from actual building projects and provided feedback on the defects associated with the Government of Malaysia’s owned buildings.</p><!--/ Abstract__block -->\u0000<h3>Findings</h3>\u0000<p>This paper statistically validates that building defects are a staid delinquent matter fronting the construction industry in Malaysia. This matter needs to be tacked by all the parties involved in the industry. This paper proposes a factual statistical statement that is proved to be a practical and suitable measurement in correcting building defects and preventing them from reoccurring.</p><!--/ Abstract__block -->\u0000<h3>Research limitations/implications</h3>\u0000<p>Future research could focus on developing a defect performance measurement on real projects now focusing on private buildings as well.</p><!--/ Abstract__block -->\u0000<h3>Practical implications</h3>\u0000<p>The defects performance statistical measurement is anticipated to prove the problematic rate of defects occurrence on government-owned structures, as the key elements on the national defect preventive strategy which have to be taken into account.</p><!--/ Abstract__block -->\u0000<h3>Originality/value</h3>\u0000<p>The outcome of this paper is significant in its own right and serves as a platform for future research in this area.</p><!--/ Abstract__block -->","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":"63 1","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"140107816","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Underutilisation of information communication and technology in the public sector construction project’s implementation","authors":"Vuyokazi Precious Camngca, C. Amoah, Emma Ayesu-Koranteng","doi":"10.1108/jfm-10-2021-0128","DOIUrl":"https://doi.org/10.1108/jfm-10-2021-0128","url":null,"abstract":"\u0000Purpose\u0000The construction industry’s daily processes demand heavy data usage and communication between project participants to meet client requirements. Thus, the application of information technology in project implementation has been increasing in the construction sector (CS) lately. However, the same cannot be seen in public sectors responsible for implementing government projects in South Africa. This study aimed to investigate the causes and effects of the underutilisation of information communication technology (ICT) in the building section of a public sector in a municipality in South Africa.\u0000\u0000\u0000Design/methodology/approach\u0000A qualitative approach was adopted for the study, using a public sector in one of the municipalities as a case study. Face-to-face interviews were conducted among the building unit workers, using unstructured interview questions. The data collected were analysed using the ATLAS.ti software.\u0000\u0000\u0000Findings\u0000The findings indicate a lack of understanding of existing and newly available ICT software and hardware technology among staff within the building technology due to lack of digitalisation in construction projects implementation, inadequate system upgrades, lack of adequate ICT resources, lack of financial resources for internet and software application subscriptions and lack of ICT training leading. The issues mentioned above have led to the outsourcing of projects professionals, slow pace of electronic emails, untrained professionals, usage of different and unlicensed software, resulting in the underutilisation of ICT within the whole building section. This change also adversely affects all officials, especially the junior officials who have graduated using the most recent ICT technology during their studies.\u0000\u0000\u0000Research limitations/implications\u0000The building department of only one public sector was used for the study; therefore, the findings may not be generalisable. The case study public sector’s name is withheld for confidentiality purposes.\u0000\u0000\u0000Practical implications\u0000Adequate change management and continuous development, combined with the allocation of proper resources, would be necessary for all staff members. Enormous investments had to be made in the ICT equipment by providing a sufficient budget in the building section of the public sectors. The building section within public sectors should provide change management to all aged skills staff by attending seminars to learn new ICT technology applied within its work environment.\u0000\u0000\u0000Originality/value\u0000The study established the causes of the underutilisation of ICT in the CS, especially in the public work departments and municipalities, and how this contributes to service delivery.\u0000","PeriodicalId":46544,"journal":{"name":"Journal of Facilities Management","volume":"164 4","pages":""},"PeriodicalIF":1.9,"publicationDate":"2022-04-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41287339","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}