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Disposal of government offices in Jakarta pending relocation of the Indonesian capital: an application of multi-criteria analysis 印度尼西亚首都迁址前雅加达政府办公室的处置:多标准分析的应用
IF 1
Property Management Pub Date : 2022-02-24 DOI: 10.1108/pm-10-2020-0068
Raut Bonita, D. Wadley
{"title":"Disposal of government offices in Jakarta pending relocation of the Indonesian capital: an application of multi-criteria analysis","authors":"Raut Bonita, D. Wadley","doi":"10.1108/pm-10-2020-0068","DOIUrl":"https://doi.org/10.1108/pm-10-2020-0068","url":null,"abstract":"PurposeThis article develops a viable means of assessment of the suitability for disposal of hundreds of national government offices in Jakarta as a facet of the relocation of Indonesia's capital from Java to Borneo.Design/methodology/approachA “disposal assessment model”, based on multi-criteria analysis (MCA) and a bespoke model of office adaptation, is constructed and applied to the population of to-be-vacated public office buildings in Jakarta.FindingsIn this initial demonstration mode, the disposal assessment model is tested on a live dataset and found able not only to rank buildings for disposal against stated objectives but also to incorporate more complex variables and lead into other forms of business analysis.Practical implicationsA fit-for-purpose model is shown capable of assisting decision-makers involved in major asset disposal, while also accounting for the stances of project stakeholders.Social implicationsThe model offers the possibility to evaluate and, likely, optimise net social benefit for Jakarta and Indonesia both quantitatively and qualitatively.Originality/valueThe disposal assessment model builds on prior work in operations research and property management to develop a new construct applicable to a novel asset issue of massive proportions.","PeriodicalId":46102,"journal":{"name":"Property Management","volume":" ","pages":""},"PeriodicalIF":1.0,"publicationDate":"2022-02-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45851163","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Kuala Lumpur–from a tin-mining settlement to a neoliberal stronghold of Southeast Asia 吉隆坡——从锡矿定居点到东南亚的新自由主义据点
IF 1
Property Management Pub Date : 2022-02-22 DOI: 10.1108/pm-03-2021-0020
Marek Kozlowski, Simon Huston, Yusnani Mohd Yusof
{"title":"Kuala Lumpur–from a tin-mining settlement to a neoliberal stronghold of Southeast Asia","authors":"Marek Kozlowski, Simon Huston, Yusnani Mohd Yusof","doi":"10.1108/pm-03-2021-0020","DOIUrl":"https://doi.org/10.1108/pm-03-2021-0020","url":null,"abstract":"PurposeKuala Lumpur (KL) emerged as the capital of the newly independent Federation of Malayan States in 1957 with a population of 316,000. Over the next 60 years, the city expanded into a major urban regional conurbation. It now covers an area of 2,790 km2 and has a population of around 7.7 million. In the last two decades, market-driven, fast-track development, underpinned by road infrastructure has accelerated the city's urban transformation. Especially over the last two decades, a spate of urban redevelopments, including commercial and retail complexes, specialised centres, industrial parks, educational complexes and residential estates have transformed the Kuala Lumpur Metropolitan Region (KLMR) beyond recognition. KL is only one example among many of intensive Southeast Asian property-led urban development, fuelled by demographic pressures and global capital inflows that transformed the regional natural and built environments. The purpose of this study is to investigate the influence of globalisation, neoliberalism and property-led development, on the built form and socio-cultural legacies of the KLMR.Design/methodology/approachThe major aim of this study is to determine how neoliberalism and property-led development have impacted the urban form and structure of the KLMR. The methodology applied in this study concentrates mainly on the use of qualitative research methods. The major qualitative research methods include qualitative analysis, field surveys and observations, primary and secondary data collection. The approach in this study is to exemplify the shift from government-sponsored development in the post-independence period to the current globalised-private oriented development.FindingsThe major findings of this research suggest that the global, property-led mode of urban development, whilst superficially successful, undermined traditional and tropical-climate urban landscapes. It also bequeathed many urban or property level problems, including traffic congestion, air pollution, planning governance and building management issues. The paper outlines narratives for a more balanced and sustainable mode of urban development, which is more in tune with local culture and climatic conditions.Originality/valueThis paper provides a deep insight analysis and evaluation of KL's growth from a small town into a global metropolitan region where property-led development dictates the rules and determines the character of the city.","PeriodicalId":46102,"journal":{"name":"Property Management","volume":" ","pages":""},"PeriodicalIF":1.0,"publicationDate":"2022-02-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43900492","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The paradox of informality and sustainable human settlement in Botswana 博茨瓦纳的非正规性与可持续人类住区悖论
IF 1
Property Management Pub Date : 2022-02-21 DOI: 10.1108/pm-01-2021-0011
A. Mosha, Loyd Sungirirai, Bajehofi Aliciah Dick, P. Paradza
{"title":"The paradox of informality and sustainable human settlement in Botswana","authors":"A. Mosha, Loyd Sungirirai, Bajehofi Aliciah Dick, P. Paradza","doi":"10.1108/pm-01-2021-0011","DOIUrl":"https://doi.org/10.1108/pm-01-2021-0011","url":null,"abstract":"PurposeThe purpose of this study is to inform policy and contribute to the existing literature on low-income housing.Design/methodology/approachIn this study, a case study approach was adopted, and data were collected through secondary data collection that is literature survey and through empirical data collection by conducting face to face interviews and survey of key stakeholders, citizens, and government authorities, and in some cases supplemented by on site photography. The data collected from the field was analysed using quantitative and qualitative techniques. The questionnaires were coded for scientific analysis of data. The information was presented in a structured way that permits for in-depth analysis of the data.FindingsIn this study, many paradoxes were noted defying common sense, but nonetheless, they require a solution. It has been concluded that, while efforts to improve settlements and anticipate future ones are becoming more common, the desire for eradication persists in many towns in Botswana.Research limitations/implicationsThe major limitation of this study is that it was done during the period of COVID-19 induced movement restrictions. As a result, the preferred face to face interviews with key informants were not possible.Practical implicationsThis research informed policy on low-income housing in Botswana. The Government of Botswana can use the findings of this study to formulate policies which help in alleviating challenges currently faced in practice when implementing low-income housing projects. The concept of low-income housing has been adopted by many developing countries including in Africa. As such, results of this study can also be applicable in other developing countries where they can be used as a starting point for evaluating the success of policies and the practice of low-income housing.Originality/valueThis work made original contribution to knowledge by putting the plight of housing the urban poor in Botswana will in perspective.","PeriodicalId":46102,"journal":{"name":"Property Management","volume":" ","pages":""},"PeriodicalIF":1.0,"publicationDate":"2022-02-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49430501","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Modern slavery statements and the UK's largest housebuilding companies: an exploratory research paper 现代奴隶制言论与英国最大的房屋建筑公司:一篇探索性研究论文
IF 1
Property Management Pub Date : 2022-02-10 DOI: 10.1108/pm-06-2021-0043
P. Jones, D. Comfort
{"title":"Modern slavery statements and the UK's largest housebuilding companies: an exploratory research paper","authors":"P. Jones, D. Comfort","doi":"10.1108/pm-06-2021-0043","DOIUrl":"https://doi.org/10.1108/pm-06-2021-0043","url":null,"abstract":"PurposeModern slavery has been identified as a problem in the construction industry, but the issue has received very limited attention in the academic literature. This exploratory paper looks to explore one of the ways in which the United Kingdom (UK)'s largest housebuilding companies have publicly addressed the issue by reviewing their modern slavery statements.Design/methodology/approachThe paper adopts a simple methodological approach to review the modern slavery statements of the largest housebuilding companies within the UK and offers some reflections on these statements.FindingsThe findings identified a number of policy and practice responses, which characterised the selected housebuilding companies' approaches to modern slavery. The companies' approaches to modern slavery statements were seen as aspirational and perhaps best described as a work in progress.Research limitations/implicationsThe authors recognise that the paper has a number of limitations. The empirical material for the review is drawn exclusively from the corporate websites of the selected housebuilding companies at a set point in time and does not include any primary information supplied by, or obtained from, the companies' executives, managers or employees or any information obtained from the companies' contractors, subcontractors or suppliers.Originality/valueThe paper offers an exploratory review of the modern slavery statements published by the largest housebuilding companies within the UK. As such, the review makes a small contribution to addressing a gap in the academic literature on modern slavery within the housebuilding industry and will hopefully stimulate future research in the field.","PeriodicalId":46102,"journal":{"name":"Property Management","volume":" ","pages":""},"PeriodicalIF":1.0,"publicationDate":"2022-02-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46789122","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
Housing finance inaccessibility: evidence from the Nigerian Pensioners 无法获得住房融资:来自尼日利亚养老金领取者的证据
IF 1
Property Management Pub Date : 2022-02-02 DOI: 10.1108/pm-09-2021-0064
Andrew Ebekozien, C. Aigbavboa, Marvelous Aigbedion, Iliye Faith Ogbaini, E. Awe
{"title":"Housing finance inaccessibility: evidence from the Nigerian Pensioners","authors":"Andrew Ebekozien, C. Aigbavboa, Marvelous Aigbedion, Iliye Faith Ogbaini, E. Awe","doi":"10.1108/pm-09-2021-0064","DOIUrl":"https://doi.org/10.1108/pm-09-2021-0064","url":null,"abstract":"PurposeThe Nigerian Government’s initiatives to provide housing loans to low-income pensioners (LIPs) have been futile. This paper aims to examine the root cause of housing loan inaccessibility for the Nigerian LIPs and proffer some possible policy options. This is because inaccessibility to housing finance is one of the impediments facing the LIPs homeownership.Design/methodology/approachThe phenomenology type of qualitative research was employed to collate data. The study supports MAXQDA 2020 with thematic analysis to analyse the data and achieve saturation with 30 knowledgeable participants.FindingsFindings show that housing loan rejection is extremely high among LIPs. Some of the impediments facing the LIPs in accessing housing loans include delayed gratuity, insufficient income for housing loan repayments, failed mortgage finance, incapacitated National Housing Fund (NHF), a corrupt system and lack of collateral.Research limitations/implicationsThe paper is limited to the housing loan inaccessibility for the Nigerian LIPs and data collected via semi-structured face-to-face interviews in Lagos, Nigeria. Other developing cities may adopt the suggestions that will emerge from this paper with similar housing loan inaccessibility issues.Practical implicationsThis study would stir policymakers and mortgage institutions to consider the suggestions from this paper. Examples are the review of the Pension Reform Act 2014 to allow for 50% part withdrawal from the Retirement Savings Account, 10% upward review contribution to NHF and create special Federal Integrated Staff Housing Programme (FISH-P) for LIPs. These form part of the practical implications and will be helpful to policymakers.Originality/valueResearch regarding LIPs’ housing loan accessibility is limited, making this paper one of the pioneering attempts to investigate the root cause of housing loan inaccessibility for the Nigerian LIPs, and proffers some possible policy options.","PeriodicalId":46102,"journal":{"name":"Property Management","volume":" ","pages":""},"PeriodicalIF":1.0,"publicationDate":"2022-02-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41978109","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Effectiveness of rent recovery strategies on residential real estate in Ibadan, Nigeria 尼日利亚伊巴丹住宅房地产租金回收策略的有效性
IF 1
Property Management Pub Date : 2022-01-10 DOI: 10.1108/pm-04-2021-0026
A. Odebode, T. Oladokun, O. T. Ogunbayo, J. B. Oyedele
{"title":"Effectiveness of rent recovery strategies on residential real estate in Ibadan, Nigeria","authors":"A. Odebode, T. Oladokun, O. T. Ogunbayo, J. B. Oyedele","doi":"10.1108/pm-04-2021-0026","DOIUrl":"https://doi.org/10.1108/pm-04-2021-0026","url":null,"abstract":"PurposeThe upward rise of the prolonged payback period and the inability of the project to generate estimated income that has been linked with the irregular rent payments has been a major problem confronting real estate investment. Given the fact that real estate investment is a risky investment venture with a highly uncertain future stream of income, this paper examines the effectiveness of rent recovery strategies in the emerging Nigeria residential real estate practice.Design/methodology/approachThe study employed an exploratory research design. The study identified the five recovery strategies adopted by the estate surveying and valuation firms in Ibadan Metropolis, Nigeria. The study adopts a purposive sampling method to select 52 registered estate firms in the study area and a questionnaire using a five-point Likert scale was used to elicit information. The data obtained were analyzed using descriptive and inferential statistics.FindingsThe result showed that the rent recovery strategies adopted by the respondents include email approach, rent reminder notice, adequate maintenance, eviction notice and dialogue approach. The perceived top-rated strategies that could influence estimated income were dialogue and rent reminder notice. Also, the findings showed the factors that influence the choice of strategy are property type, company policy and the proportion of rent to the tenant's income.Practical implicationsThe study has an implication for real estate investors and property practitioners regarding the willingness of the investors to invest in real estate investment.Originality/valueThis paper is relevant given the fact that the rental property market is prone to risk that could impede the regular streamflow of income. This serves as a need for examination of the effectiveness of adopted rent recovery strategies as it relates to real estate property management practice and investment viability.","PeriodicalId":46102,"journal":{"name":"Property Management","volume":" ","pages":""},"PeriodicalIF":1.0,"publicationDate":"2022-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49590457","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Warehouse development and town planning policies in the UK 英国的仓库开发和城市规划政策
IF 1
Property Management Pub Date : 2022-01-06 DOI: 10.1108/pm-09-2021-0066
P. Jones
{"title":"Warehouse development and town planning policies in the UK","authors":"P. Jones","doi":"10.1108/pm-09-2021-0066","DOIUrl":"https://doi.org/10.1108/pm-09-2021-0066","url":null,"abstract":"PurposeThis paper offers a review of national and local planning policies towards warehouse development within the UK.Design/methodology/approachThe first sections of the paper provide a description of the simple method of enquiry and sources of information used in the paper, outlines of the main factors driving the demand for warehousing space in the UK, and of the nature, scale and operation of modern warehouses, and a short review into the limited literature published to date, on town planning and on how it has influenced warehouse development. This is followed by an examination of some of the planning issues associated with warehouse development, two mini-case studies of how these issues are perceived and played out, a discussion of some of the issues raised in this examination and the mini-case studies.FindingsTown planning policies were traditionally seen as a restraint on the development of warehousing but while current national and local planning policies make little explicit reference to warehousing, they have often been cited in support of new warehouse development because such policies emphasise the importance of supporting economic growth and fostering the conditions in which businesses can invest and expand.Research limitations/implicationsThe paper has a number of limitations, not least that its source material is drawn from the Internet, and in that no primary data were collected from warehouse developers, warehouse operators, local planning officers or local authority councillors, and that the geographical coverage was limited.Originality/valueThe paper offers an accessible review of the current town planning issues associated with warehouse development in the UK.","PeriodicalId":46102,"journal":{"name":"Property Management","volume":" ","pages":""},"PeriodicalIF":1.0,"publicationDate":"2022-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46715903","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Normative practices of property rating in Ghana: towards improving policy on rating undeveloped urban lands in secondary cities 加纳房地产评级的规范做法:完善二级城市未开发城市土地评级政策
IF 1
Property Management Pub Date : 2022-01-06 DOI: 10.1108/pm-09-2021-0069
Tahiru Alhassan, S. Biitir, E. Derbile
{"title":"Normative practices of property rating in Ghana: towards improving policy on rating undeveloped urban lands in secondary cities","authors":"Tahiru Alhassan, S. Biitir, E. Derbile","doi":"10.1108/pm-09-2021-0069","DOIUrl":"https://doi.org/10.1108/pm-09-2021-0069","url":null,"abstract":"PurposeThe paper examined how local authorities have attempted to rate undeveloped land as a means of mobilising revenues and the challenges associated with implementing this policy guideline. It focused on current practices in terms of policy and administration, the availability of undeveloped urban land, its revenue potential, and ways to improve policy for local land taxation.Design/methodology/approachDrawing from the mixed-method approach both qualitative and quantitative data were collected. Officials of the Wa Municipal Assembly, Lands Commission, Land Use and Spatial Planning Authority were purposely selected based on their knowledge and the roles they play in property rating practice. They were interviewed to understand their perceptions and views on rating undeveloped lands. Stratified proportionate and simple random sampling methods were used to select respondents. The respondents included land and landed property owners in three selected neighbourhoods.FindingsThe paper found that there was the prevalence of undeveloped lands mainly held by speculators and individuals constrained by financial challenges to develop their parcels. The Wa Municipal Assembly is unable to implement the policy guideline on charging rent on undeveloped lands due to lack of adequate information and generally unwillingness to implement this provision. Besides, the current guideline is too prohibitive and cannot be implemented in its current form. However, there is a window of opportunity for the Assembly to build data on undeveloped lands and moderately begin the implementation of the policy guideline.Practical implicationsUrban growth in Ghana is characterised by leapfrog development with many patches of undeveloped land in and around cities. The property taxation policies largely do not focus on undeveloped land or unimproved site value. In Ghana, property rate policy on the tax base excludes undeveloped land. However, government policy guidelines prescribe the charging of rent on these lands by local authorities. This paper provides a comprehensive discussion on the revenue potential of undeveloped urban land and why local government authorities have not been able to harness this potential. The paper has therefore recommended ways local authorities can use to mobilise revenue from undeveloped urban land.Originality/valueThere is limited research in rating undeveloped urban land especially looking at it from the perspective of policy and implementation as well as current practices. The paper shed light on the prevalence of undeveloped urban land and the guidelines that exist help local governments mobilise revenue from these lands. It contributes to the understanding that local government can harness the revenue potential of undeveloped land if policy design and implemented regarding these lands is enhanced. The paper also provides a good background and framework for further studies.","PeriodicalId":46102,"journal":{"name":"Property Management","volume":" ","pages":""},"PeriodicalIF":1.0,"publicationDate":"2022-01-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"42524275","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Bridging the gap in real estate enterprise: the impact of mentoring on entrepreneurial intentions of real estate students in Nigeria 弥合房地产企业的差距:辅导对尼日利亚房地产专业学生创业意向的影响
IF 1
Property Management Pub Date : 2021-12-28 DOI: 10.1108/pm-02-2021-0015
T. Ayodele, B. G. Ekemode, K. Kajimo-Shakantu
{"title":"Bridging the gap in real estate enterprise: the impact of mentoring on entrepreneurial intentions of real estate students in Nigeria","authors":"T. Ayodele, B. G. Ekemode, K. Kajimo-Shakantu","doi":"10.1108/pm-02-2021-0015","DOIUrl":"https://doi.org/10.1108/pm-02-2021-0015","url":null,"abstract":"PurposeThis study investigates the impact of mentoring on real estate students' entrepreneurial intentions with a focus on Nigeria, an emerging African economy. Specifically, the study assessed the influence of mentoring on the entrepreneurial intentions and career preferences of real estate students and analysed the influence of having a real estate mentor on the respondents' perception of the motivators and inhibitors to their entrepreneurial intentions.Design/methodology/approachThe study adopted a descriptive research approach using closed-ended questionnaires. The study population comprise final year real estate students selected from three federal universities offering Real Estate in southwest Nigeria. Total enumeration was adopted for the study. From a total population of 231 students, a response rate of 69.26%, representing 160 questionnaire were retrieved and found suitable for the analysis. Descriptive and inferential statistical techniques were employed for data analysis.FindingsThe result shows that the factor structure of the motivators for students who have real estate mentors clustered into four constructs; in order of influence are personal fulfilment/satisfaction, flexibility/financial motives, mentoring/economic influences and personal preferences/prestige and status. Meanwhile, economic/independence, personal preference/fulfilment, financial motives/self-perception and mentoring were the factor clusters influencing intention for real estate enterprise by students who have no real estate mentor. Predominant debacles across both categories of respondents relate to the lack of support and market uncertainty.Practical implicationsThere is a growing body of knowledge exploring the linkages between mentoring and the development of entrepreneurial intentions. However, scant empirical investigations have examined the impact of mentoring on real estate students, especially from the perspectives of emerging markets which are usually characterised by low economic opportunities and where issues of graduate unemployment appear endemic and yet to be appropriately resolved.Originality/valueThis study explores the implications of mentoring on the entrepreneurial intentions of real estate students' from the perspective of an emerging market.","PeriodicalId":46102,"journal":{"name":"Property Management","volume":"1 1","pages":""},"PeriodicalIF":1.0,"publicationDate":"2021-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"62183321","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Mobile CRM development for real estate agents 房地产代理的移动CRM开发
IF 1
Property Management Pub Date : 2021-12-28 DOI: 10.1108/pm-05-2021-0029
João Antão, R. Pereira, R. Ribeiro
{"title":"Mobile CRM development for real estate agents","authors":"João Antão, R. Pereira, R. Ribeiro","doi":"10.1108/pm-05-2021-0029","DOIUrl":"https://doi.org/10.1108/pm-05-2021-0029","url":null,"abstract":"PurposeReal estate agents are professionals who need up-to-date and accurate information about their clients in order to maintain profitable and long-lasting relationships with each of them. A satisfied customer can be very valuable and profitable in the long term. This research focuses on solving the problem of the lack of a mobile Customer Relationship Management (CRM) adapted to the needs of professionals. The importance of solving this problem is related to the importance of optimizing work and resources in a highly abundant information industry.Design/methodology/approachIt was developed of a CRM for mobile devices capable of managing information about the customers and business partners of each user, which provides a set of features well defined by the professionals. These features were collected through 15 face-to-face interviews and validated with six video conference interviews with industry specialists. For the development and evaluation of this artefact was followed the DSR methodology, corresponding each interview to an iteration of this model.FindingsFrom this research resulted a selection of functionalities considered essential to the real estate agent's work. These features were successfully implemented in a mobile application that real estate agents appreciate for its simplicity and that they feel adds real value to their daily lives. Using this service, the productivity and performance of real estate agents might be improved.Originality/valueIt was verified that the mobile CRM solution developed is a desired solution by real estate agents in terms of customer portfolio management, enhancing the evolution of their relationships and monitoring professional's performance.","PeriodicalId":46102,"journal":{"name":"Property Management","volume":" ","pages":""},"PeriodicalIF":1.0,"publicationDate":"2021-12-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43478141","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
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