International Journal of Services Technology and Management最新文献

The role of values in explaining satisfaction in the mobile commerce context: the moderating role of consumer participation 价值观在解释移动商务环境下满意度中的作用:消费者参与的调节作用

International Journal of Services Technology and Management Pub Date : 2023-01-01 DOI: 10.1504/ijstm.2023.10060428

Ho Huy Tuu, Nguyen Huu Khoi

引用次数: 0

Application of fuzzy data envelopment analysis to measure relative efficiency of Islamic banks: evidence from Malaysia 应用模糊数据包络分析衡量伊斯兰银行的相对效率:来自马来西亚的证据

International Journal of Services Technology and Management Pub Date : 2023-01-01 DOI: 10.1504/ijstm.2023.10060423

Lazim Abdullah

引用次数: 0

The effect of leadership and organisational culture on organisational innovation 领导与组织文化对组织创新的影响

International Journal of Services Technology and Management Pub Date : 2023-01-01 DOI: 10.1504/ijstm.2023.10060426

Zahra Ahmadi, Ruzlin Akter, Shashiprabha Rathnayaka

引用次数: 0

Greener Green is better the importance of sustainability in garden centre purchasing. An empirical study focusing on the purchase of plants and flowers based on a customer survey at garden centres in South Germany 在花园中心采购中，更环保更重要。一项基于德国南部园艺中心客户调查的植物和花卉购买的实证研究

International Journal of Services Technology and Management Pub Date : 2023-01-01 DOI: 10.1504/ijstm.2023.10059909

Karen Fendrich, Dominik Boeck, Wanja Wellbrock, Erika Ilse Mueller, Daniela Ludin

引用次数: 0

An empirical examination of the link between CSR and consumer purchase behaviour 企业社会责任与消费者购买行为之间联系的实证研究

International Journal of Services Technology and Management Pub Date : 2023-01-01 DOI: 10.1504/ijstm.2023.10060424

Anupam Singh, Seema Singh, Raghava R. Gundala

引用次数: 0

Halal food purchase intention: the mediating role of trust in the Chinese consumer market 清真食品购买意愿:信任在中国消费者市场中的中介作用

International Journal of Services Technology and Management Pub Date : 2023-01-01 DOI: 10.1504/ijstm.2023.10060425

Faizan Alam, Meng Tao, Peng Zhuoqun

引用次数: 0

To what extent does a knowledge-intensive business service firm need customer knowledge integrative activities The case of DigiCAP 知识密集型商业服务公司在多大程度上需要客户知识整合活动——以DigiCAP为例

IF 0.5

International Journal of Services Technology and Management Pub Date : 2021-03-01 DOI: 10.1504/IJSTM.2021.10035934

Jong Seok Kim

{"title":"To what extent does a knowledge-intensive business service firm need customer knowledge integrative activities The case of DigiCAP","authors":"Jong Seok Kim","doi":"10.1504/IJSTM.2021.10035934","DOIUrl":"https://doi.org/10.1504/IJSTM.2021.10035934","url":null,"abstract":"This study examines the relationship between customer knowledge degree and integrative activity of customer knowledge in a new custom product development process by using an exploratory and qualitative single case study of a knowledge-intensive business service (KIBS) firm. In spite of the importance of customer knowledge integrative activities to a KIBS firm and the traditional significance of customer knowledge in the field of marketing, there is an unexplored question of to what extent a KIBS firm needs to have customer knowledge integrative activities. This study empirically identifies that a KIBS firm requires much effort and time for customer knowledge integrative activity to develop a new custom product, while there were different properties and contents of customer knowledge integrative activity at each stage of a new custom product development process. It also identifies that the degree of customer knowledge integrative activity depends on the degree of complexity of a customer product, while the degree of prior customer knowledge in a KIBS firm can reverse influence the degree of customer knowledge integrative activity. Finally, this study further explores two factors which can influence customer knowledge integrative activity: the range of customers and product characteristics.","PeriodicalId":44853,"journal":{"name":"International Journal of Services Technology and Management","volume":"1 1","pages":""},"PeriodicalIF":0.5,"publicationDate":"2021-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"47083017","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

What constitutes excellent user experience in online consumers' return services 什么是在线消费者退货服务中的优秀用户体验

IF 0.5

International Journal of Services Technology and Management Pub Date : 2020-04-08 DOI: 10.1504/ijstm.2020.10028333

Jingwen Chen, Yan Ma

引用次数: 1

A case study of Indonesian SMEs: an empirical evidence of SCM practices and their impact on firm performance 印尼中小企业案例研究:供应链管理实践及其对企业绩效影响的实证证据

IF 0.5

International Journal of Services Technology and Management Pub Date : 2018-09-05 DOI: 10.1504/IJSTM.2018.10014963

B. M. Sopha, Aprilia Hestiani

{"title":"A case study of Indonesian SMEs: an empirical evidence of SCM practices and their impact on firm performance","authors":"B. M. Sopha, Aprilia Hestiani","doi":"10.1504/IJSTM.2018.10014963","DOIUrl":"https://doi.org/10.1504/IJSTM.2018.10014963","url":null,"abstract":"This present research seeks to explore SCM practices by Indonesian SMEs and to empirically examine the impact of the SCM practices on firm financial performance. Empirical data was collected in 2013 through a survey using structured face-to-face interviews. Thirty-nine SMEs producing food, handicraft, clothing and leather in Yogyakarta, Indonesia, are taken as studied cases. Structural equation modelling was applied to test the causation relationship between the SCM practices and the financial performance. Findings generally confirm that the SMEs put high importance on operational efficiency particularly high on downstream but with less attention on the supplier side, which is consistent with previous studies. The findings also demonstrate the significant positive causal relationship between the SCM practices and the financial performance, implying that higher implementation levels of the SCM practices lead to better financial performance. Customer relationship management, supplier relationship, and information system, are found to be the three most practices which contribute significantly to the firm performance. Potential improvement areas and their associated strategies (e.g., horizontal collaboration and vertical partnership) are also discussed.","PeriodicalId":44853,"journal":{"name":"International Journal of Services Technology and Management","volume":"24 1","pages":"394"},"PeriodicalIF":0.5,"publicationDate":"2018-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48765864","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 9

Governance structure choice in the supply chain of broiler chickens: an empirical study in Central Java, Indonesia 肉鸡供应链中的治理结构选择——基于印度尼西亚中爪哇的实证研究

IF 0.5

International Journal of Services Technology and Management Pub Date : 2018-09-05 DOI: 10.1504/IJSTM.2018.10014971

A. Susanty, H. Suliantoro, E. Siburian, Ahmad Syamil

{"title":"Governance structure choice in the supply chain of broiler chickens: an empirical study in Central Java, Indonesia","authors":"A. Susanty, H. Suliantoro, E. Siburian, Ahmad Syamil","doi":"10.1504/IJSTM.2018.10014971","DOIUrl":"https://doi.org/10.1504/IJSTM.2018.10014971","url":null,"abstract":"This study aims to clarify the dominant factors (which can be defined as antecedent factors) influencing the structure choice in the supply chain governance of traders and middlemen of broiler chickens. This study has utilised closed-ended questionnaires with a five-point Likert scale distributed to several traders and middlemen of broiler chickens in the traditional town market in Semarang City of Central Java Province. One hundred and twenty-five copies of the questionnaire were administered to the traders of broiler chickens in these marketplaces: North Johar, Central Johar, South Johar, Bulu, Karangayu, Peterongan, and Jatingaleh. Additional information was collected through follow-up telephone interviews and archive records. Data acquired from the questionnaire were processed using structural equation modelling (SEM). The findings indicate that the transaction cost economy and the collaborative advantage have a significant positive effect on the level of integration; in this case, the effect of the transaction cost economics is stronger than that of collaboration advantages. The findings also suggest that the transaction cost economics significantly depends on uncertain conditions between traders and the middlemen; whereas, the collaborative advantage significantly depends on uncertain conditions and collaboration capability.","PeriodicalId":44853,"journal":{"name":"International Journal of Services Technology and Management","volume":"24 1","pages":"414"},"PeriodicalIF":0.5,"publicationDate":"2018-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48007982","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0