American Journal of Data, Information and Knowledge Management最新文献

{"title":"The Benefits and Challenges of Customization within SaaS Cloud Solutions","authors":"Farhan Aslam","doi":"10.47672/ajdikm.1543","DOIUrl":"https://doi.org/10.47672/ajdikm.1543","url":null,"abstract":"Purpose: Software as a Service (SaaS) cloud solutions have gained popularity due to their scalability, cost-effectiveness, and ease of deployment. Customization within SaaS offerings allows businesses to tailor applications to meet their specific needs, enhancing user experiences and overall efficiency. This article examines the benefits and challenges of customization within SaaS cloud solutions. We explore how customization empowers organizations to address unique requirements, streamline workflows, and gain a competitive edge. Additionally, we discuss the potential drawbacks, such as increased maintenance complexity and integration issues. Understanding the balance between customization and standardization is crucial for maximizing the value of SaaS cloud solutions. \u0000Methodology: The methodology adopted in this article presents a comprehensive approach to exploring the benefits and challenges of customization within SaaS offerings. The article's structure covers various aspects, including the introduction, benefits of customization, addressing unique business requirements, streamlining workflows, and processes, competitive advantage, challenges of customization, and the importance of balancing customization and standardization. The introduction sets the context for the article, highlighting the increasing adoption of SaaS cloud solutions and the importance of customization in addressing unique business needs. The objectives of the article are clearly defined, focusing on discussing the benefits and challenges associated with customization within SaaS offerings. The section on \"The Benefits of Customization in SaaS Cloud Solutions\" explores the advantages of customization, such as improved user satisfaction, increased productivity, and competitive differentiation. Real-world examples and research publications are cited to support the benefits of customization. The subsequent section on \"Addressing Unique Business Requirements\" delves into the significance of customization in meeting specific business needs and industry regulations. The advantages of customization in tailoring SaaS applications to individual customers' requirements are emphasized, leading to increased customer satisfaction. The section on \"Streamlining Workflows and Processes\" highlights how customization allows businesses to optimize efficiency, reduce manual efforts, and automate repetitive tasks. The customization's role in providing tailored reporting and analytics capabilities to improve decision-making is discussed. Furthermore, the article explores the competitive advantage and market differentiation achieved through customization. By offering unique features and functionalities, businesses can attract and retain customers, leading to increased market share and growth opportunities. The section on \"Challenges of Customization in SaaS Cloud Solutions\" addresses potential issues like increased complexity in application maintenance, security vulnerabilities, and difficulties","PeriodicalId":447725,"journal":{"name":"American Journal of Data, Information and Knowledge Management","volume":"70 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-07-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116350234","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Effect of Big Data Analytics on Operational Value of Selected Healthcare Service Firms in Lagos State, Nigeria","authors":"Egbuta O. U., A. B. H., Ibidun A.","doi":"10.47672/ajdikm.1493","DOIUrl":"https://doi.org/10.47672/ajdikm.1493","url":null,"abstract":"Purpose: Several studies have found that data and tools help managers make better decisions. Proper infrastructure might prevent half of all health-care deaths. Health practitioners in Nigeria have made numerous mistakes by relying on their intuition rather than digital technology such as analytics to gain insights into patients' health records, profiles, lab findings, drug histories, and so on, leading to the premature deaths of many patients. Nigerian healthcare has also faced challenges. Despite Nigeria's strategic importance in Africa, health care is still underfunded. Health facilities, workers, and equipment are insufficient in remote areas. This study investigated the effect of big data analytics on the operational value of healthcare service firms in Lagos State, Nigeria. \u0000Methodology: The study adopted a survey research design. The population of the study comprised 3931 employees of accredited healthcare service firms in Lagos State. The study utilised mixed sampling techniques comprising purposive, proportionate, and random sampling techniques. A sample size of 676 participants was obtained using Cochran’s sample size formula (1977). An adapted questionnaire was used, and an 83.3% response rate was achieved. The Cronbach’s alpha reliability coefficients for various constructs ranged from 0.769 to 0.904. The data were analysed using inferential (regression) analysis. \u0000Findings: The findings revealed that big data analytics dimensions had a significant effect on operational value (Adj.R2 = 0.932; (F (6, 556) = 1284.42), p<0.05). The study concluded that big data analytics affected the operational values of healthcare firms in Lagos State, Nigeria. \u0000Recommendation: It was recommended that the management of designated healthcare service firms in Lagos State, Nigeria invest in the improvement of their ICT tools, skills, and capabilities. Investing in big data analytics increases the value of services or operations by a significant margin. Investing in the training of personnel in big data analytics enhances their analytical skills. \u0000 ","PeriodicalId":447725,"journal":{"name":"American Journal of Data, Information and Knowledge Management","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-06-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122989126","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"IMPLICATIONS FOR BIG DATA AND ANALYTICS ON UNDERWRITING PRACTICES IN INSURANCE SECTOR","authors":"Ben Kajwang","doi":"10.47672/ajdikm.1135","DOIUrl":"https://doi.org/10.47672/ajdikm.1135","url":null,"abstract":"Purpose: Many businesses' approaches to data management have been revolutionized as a result of the advent of big data analytics. These days, companies are harnessing the power of the insights offered by big data in order to instantly establish more information about their customers and the ways in which they conduct business. The goal of this research is to analyze the implications for Big Data and analytics on underwriting practices in insurance sector. \u0000  \u0000Methodology: This was accomplished through the use of a desktop literature review. The use of Google Scholar was utilized in order to locate seminal references and journal articles that were pertinent to the study. Papers that were published no more than ten years prior were required to meet the inclusion criteria. \u0000  \u0000Findings: According to the findings of the study, top insurers' underwriting was significantly impacted by the digitization of their claims processes, which made use of big data and analytics. In this paper, the beneficial role of adopting technologies and tools of big data has been justified. These technologies and tools make it possible to develop powerful new business models, which, in turn, make it possible for the role of insurance to transition from \"understand and protect\" to \"predict and prevent.\" \u0000Unique contribution to theory, practice and policy: According to the findings of the study, various aspects of building up digital insurance control mechanisms that assist in maintaining the data integrity of underwriting processes should be implemented. When such advanced security frameworks are implemented, data integrity can be assured, and instances of fraud losses can be significantly reduced. In addition to this, there is a requirement for need-based training to be provided to underwriters regarding the implementation of digital management systems. Moreover, insurance companies should take advantage of the opportunities presented by technology in order to provide underwriters with an early warning of any potentially fraudulent activities","PeriodicalId":447725,"journal":{"name":"American Journal of Data, Information and Knowledge Management","volume":"61 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-07-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127379234","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"EFFECT OF KNOWLEDGE MANAGEMENT ON ORGANIZATION PERFORMANCE","authors":"John Githii","doi":"10.47672/ajdikm.761","DOIUrl":"https://doi.org/10.47672/ajdikm.761","url":null,"abstract":"Purpose: The underlying rationale for learning organizations is that in circumstances of quick change just those that are adaptable, versatile and gainful will exceed expectations. For this to happen, it is contended, associations need to find how to tap individuals' responsibility and ability to learn at all levels. The general objective of the study was to evaluate effect of knowledge management on organization performance. \u0000Methodology: The paper used a desk study review methodology where relevant empirical literature was reviewed to identify main themes and to extract knowledge gaps. \u0000Findings: The study concludes that knowledge protection had the greatest effect on the performance of microfinance organizations, followed by knowledge acquisition, then knowledge conversion while knowledge application had the least effect to the performance. The study found out that the organizations have impressed attributes of knowledge applications such as individuals, organization culture, and identity, policies and documents in their organization which had resulted in improved performance. However, routines and systems were found to have less influence on the performance of these organizations. \u0000Recommendations: There is a need for managers also need to take advantage of the technological capability to support knowledge application processes. In particular, organizations should use technology to map the location of specific types of knowledge, thereby facilitating the application and sharing of knowledge. Technology also should be connected to encourage individuals in different areas to take in as a gathering from a solitary or numerous assets and a single or various focuses in time. Thusly, social and specialized infrastructural components can supplement each other and meet up to improve learning focused procedures. \u0000 ","PeriodicalId":447725,"journal":{"name":"American Journal of Data, Information and Knowledge Management","volume":"236 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130087042","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"CREDIT INFORMATION SHARING AND PROFITABILITY OF BANKS IN KENYA","authors":"James Kimani","doi":"10.47672/ajdikm.760","DOIUrl":"https://doi.org/10.47672/ajdikm.760","url":null,"abstract":"Purpose: Credit information sharing cost positively influenced the profitability of banks in Kenya. The general objective of the study was to evaluate credit information sharing and profitability of banks in Kenya. \u0000Methodology: The paper used a desk study review methodology where relevant empirical literature was reviewed to identify main themes and to extract knowledge gaps. \u0000Findings: The study stablished that borrower’s credit history information had a positive influence on the profitability in Kenya. The study the respondents agreed that their banks collect information on the number of previous applications that a loan applicant has made, the bank collects information on the number of loans applied and declined, the bank asks for reasons that the loan applied was declined for all applicants, the bank asks loan applicants to indicate the discipline observed when repaying previous loans advanced, the bank asks clients to indicate if they have delayed in remitting their periodic loan repayment in the past, the banks collect more information about the loan applicants credit history from the CRB. \u0000Recommendations: The study recommended that while sharing information, the banks should do a cost benefit analysis to ascertain if the sharing of such information is material or not. It should pay its attention to the administrative costs that come with sharing information. This is because the cost of information sharing as seen from the study results have a negative and significant influence on performance \u0000Purpose: Credit information sharing cost positively influenced the profitability of banks in Kenya. The general objective of the study was to evaluate credit information sharing and profitability of banks in Kenya. \u0000Methodology: The paper used a desk study review methodology where relevant empirical literature was reviewed to identify main themes and to extract knowledge gaps. \u0000Findings: The study stablished that borrower’s credit history information had a positive influence on the profitability in Kenya. The study the respondents agreed that their banks collect information on the number of previous applications that a loan applicant has made, the bank collects information on the number of loans applied and declined, the bank asks for reasons that the loan applied was declined for all applicants, the bank asks loan applicants to indicate the discipline observed when repaying previous loans advanced, the bank asks clients to indicate if they have delayed in remitting their periodic loan repayment in the past, the banks collect more information about the loan applicants credit history from the CRB. \u0000Recommendations: The study recommended that while sharing information, the banks should do a cost benefit analysis to ascertain if the sharing of such information is material or not. It should pay its attention to the administrative costs that come with sharing information. This is because the cost of information sharing as seen from the study results have","PeriodicalId":447725,"journal":{"name":"American Journal of Data, Information and Knowledge Management","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116552314","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"EFFECT OF KNOWLEDGE MANAGEMENT PRACTICES ON PERFORMANCE OF MOBILE TELEPHONE COMPANIES","authors":"E. Kimani","doi":"10.47672/ajdikm.764","DOIUrl":"https://doi.org/10.47672/ajdikm.764","url":null,"abstract":"Purpose: Knowledge management practices in general were found to influence organization performance as there is increased awareness of information that is critical to achieving the organization’s mission. The general objective of the study was to establish the effect of knowledge management practices on performance of mobile telephone companies. \u0000Methodology: The paper used a desk study review methodology where relevant empirical literature was reviewed to identify main themes and to extract knowledge gaps. \u0000Findings: The study concludes that knowledge management practices in general influences organization performance in various ways including, knowledgeable employees, better decision making in the organization, improved service offering to client, reduced operational costs, improved organizational competitiveness. This is mainly so because there is increased awareness of information that is critical to achieving the organization’s mission. The order of significance of the effect of knowledge management practices on performance of mobile telephone companies in starting with the most significant to the least is; knowledge creation, knowledge sharing, knowledge acquisition, knowledge implementation and knowledge storage respectively. \u0000Recommendations: The study points out that for effective organization administration organizations need to create a central repository system to store and retrieve information on organization reports cards, feedback on student progression, coordination of organization schedules, organization suspension, finances and other professional development which will have an overall effect on organization performance. Organizations should also install internet services and computers in order to share knowledge and improve the organization’s efficiency, performance, and competitiveness","PeriodicalId":447725,"journal":{"name":"American Journal of Data, Information and Knowledge Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129274671","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"INFLUENCE OF SOURCE OF DATA, INFORMATION FLOWS AND EXCHANGE PLATFORMS ON LEVEL OF HIS FEEDBACK IN PUBLIC HEALTH FACILITIES","authors":"Alex Miningwa","doi":"10.47672/ajdikm.763","DOIUrl":"https://doi.org/10.47672/ajdikm.763","url":null,"abstract":"Purpose: Data collection is the first step of the information process within the health information system, so health information systems are often classified according to data collection method. The general objective of the study was to evaluate influence of source of data, information flows and exchange platforms on level of HIS feedback in public health facilities \u0000Methodology: The paper used a desk study review methodology where relevant empirical literature was reviewed to identify main themes and to extract knowledge gaps. \u0000Findings: The study concludes that there was feedback at all levels in the HIS. The feedback was on referrals, disease prevalence rates and policy implementation. The feedback was beneficial in terms of helping the health facilities improve data collection, information processing and general implementation of the Health policies. Feedback provided was relevant especially from the Ministry of Health. \u0000Recommendations: There is need for Ministry of Health should to increase interaction (feedback) with the lower level health facilities. Ministry of Health should give priority to all health facilities in terms of processing information obtained and feedback given on timely basis. This will improve decision making in all facilities that share information through HIS. Moreover ministry of Health and Administrators of Health facilities should strengthen HIS for the benefit of improving service delivery in the Health Sector. This can be through increasing capacity of the HIS to satisfy needs of all stakeholders","PeriodicalId":447725,"journal":{"name":"American Journal of Data, Information and Knowledge Management","volume":"175 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115132905","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"EFFECT KNOWLEDGE MANAGEMENT AND PERFORMANCE AT THE KENYA REVENUE AUTHORITY","authors":"Elizabeth Muturi","doi":"10.47672/ajdikm.762","DOIUrl":"https://doi.org/10.47672/ajdikm.762","url":null,"abstract":"Purpose: The real challenge is the use of technology to continuously promote KM uptake in organizations with a different culture, more so government institutions, ensuring at the same time that knowledge creation, sharing and usage becomes more efficient and transparent.. The general objective of the study was to evaluate effect knowledge management and performance at the Kenya revenue authority. \u0000Methodology: The paper used a desk study review methodology where relevant empirical literature was reviewed to identify main themes and to extract knowledge gaps. \u0000Findings: The study concludes that, majority of the respondents agree that knowledge sharing through the KM portal reduces the knowledge accessibility process which saves on man-hour. It 66 also concludes that using the KM portal reduces the knowledge transfer rate within KRA. Also on-line KM sharing process improves efficiency in transferring critical knowledge within KRA and has improved knowledge creating and sharing levels. It is less expensive to do on-line knowledge sharing than the traditional methods. Finally, knowledge management has helped KRA in improving performance while also helping KRA to control of the knowledge management process. The study further concludes that indeed knowledge management leveraged on technology has a positive relationship with organizational performance. This implies that with the adoption of knowledge management based on technology, performance is likely to be enhanced. \u0000Recommendations: There is a need for KRA Kenya Revenue Authority to sensitize the employees on the KM systems it has in place and how they will be of advantage to them in terms of increasing their output levels. Given the positive response from the employees that they are willing to embrace knowledge creation, sharing and usage in the long term, there is need for Kenya Revenue Authority to keep on developing new systems and improving on the existing ones on a need to need basis. The new systems and improved existing ones will ensure that KM leveraged on technology is sustainable and thus the performance levels will improve","PeriodicalId":447725,"journal":{"name":"American Journal of Data, Information and Knowledge Management","volume":"8 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133418087","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}