EFFECT OF KNOWLEDGE MANAGEMENT PRACTICES ON PERFORMANCE OF MOBILE TELEPHONE COMPANIES

Abstract

Purpose: Knowledge management practices in general were found to influence organization performance as there is increased awareness of information that is critical to achieving the organization’s mission. The general objective of the study was to establish the effect of knowledge management practices on performance of mobile telephone companies. Methodology: The paper used a desk study review methodology where relevant empirical literature was reviewed to identify main themes and to extract knowledge gaps. Findings: The study concludes that knowledge management practices in general influences organization performance in various ways including, knowledgeable employees, better decision making in the organization, improved service offering to client, reduced operational costs, improved organizational competitiveness. This is mainly so because there is increased awareness of information that is critical to achieving the organization’s mission. The order of significance of the effect of knowledge management practices on performance of mobile telephone companies in starting with the most significant to the least is; knowledge creation, knowledge sharing, knowledge acquisition, knowledge implementation and knowledge storage respectively. Recommendations: The study points out that for effective organization administration organizations need to create a central repository system to store and retrieve information on organization reports cards, feedback on student progression, coordination of organization schedules, organization suspension, finances and other professional development which will have an overall effect on organization performance. Organizations should also install internet services and computers in order to share knowledge and improve the organization’s efficiency, performance, and competitiveness