Southern African Business Review最新文献_第5页

Drivers of Customer Satisfaction in a Business-to-Business Market: A Survey within the South African Stainless Steel Industry 企业对企业市场中客户满意度的驱动因素:南非不锈钢行业的一项调查

IF 0.6

Southern African Business Review Pub Date : 2019-11-14 DOI: 10.25159/1998-8125/4540

L. Radder, M. V. Eyk, R. Laubscher

{"title":"Drivers of Customer Satisfaction in a Business-to-Business Market: A Survey within the South African Stainless Steel Industry","authors":"L. Radder, M. V. Eyk, R. Laubscher","doi":"10.25159/1998-8125/4540","DOIUrl":"https://doi.org/10.25159/1998-8125/4540","url":null,"abstract":"The vast number of competitors and the similarity of products on offer in the South African stainless steel stockist and distributor market force organisations to find alternative means of competing effectively. Customer satisfaction might be one such an example. Whilst research has confirmed the positive outcomes of customer satisfaction, much less is known about the antecedents (drivers) that should act as the foundation of attempts to maximise satisfaction, particularly in a developing country. This study confirms five satisfaction drivers, reports the gap scores between importance and satisfaction ratings by the account clients of a major South African stainless steel stockist and distributor, and shows the relationship between these drivers and overall satisfaction. The analysis of 320 useable survey questionnaires shows a moderate to strong positive relationship with overall satisfaction for four of the five drivers. Reliability is the most important driver and product quality received the highest average satisfaction rating. Drivers with the largest significant gap scores include reliability, service quality and commercial aspects. Management should focus on the important drivers—those with the highest negative gap scores between satisfaction and importance, and those showing a significant relationship with overall satisfaction.","PeriodicalId":44582,"journal":{"name":"Southern African Business Review","volume":null,"pages":null},"PeriodicalIF":0.6,"publicationDate":"2019-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"77647629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Using Narratives to Understand the Experience of Career Success amongst Self-initiated Expatriates in South Africa 用叙事来理解南非外籍人士的职业成功经验

IF 0.6

Southern African Business Review Pub Date : 2019-11-14 DOI: 10.25159/1998-8125/4573

T. Harry, N. Dodd, W. Chinyamurindi

引用次数: 3

Human Capital Development and Economic Growth Nexus in Zimbabwe 津巴布韦人力资本发展与经济增长关系

IF 0.6

Southern African Business Review Pub Date : 2019-08-16 DOI: 10.25159/1998-8125/5128

S. Abel, Nyasha Mhaka, P. le Roux

{"title":"Human Capital Development and Economic Growth Nexus in Zimbabwe","authors":"S. Abel, Nyasha Mhaka, P. le Roux","doi":"10.25159/1998-8125/5128","DOIUrl":"https://doi.org/10.25159/1998-8125/5128","url":null,"abstract":"This study empirically examined the relationship between human capital development and economic growth in Zimbabwe for the period 1980 to 2015, using time series analysis techniques of co-integration, error correction model, and Granger causality tests. The study was motivated by changes which have characterised the financing of human capital since the country attained independence. A decade after independence, the government was able to adequately finance the social sectors; however, thereafter government financing has been declining since the adoption of the structural adjustment programme. The findings of this study indicate the existence of a short-run and long-run relationship between human capital development and economic growth in Zimbabwe. On the direction and significance of the relationship, the result is mixed. Human capital development, proxied by government expenditure on health, had a significant positive impact on economic growthâ€”both in the short run and the long runâ€”reaffirming that a healthy labour force will be more productive and efficient. Human capital development, proxied by government expenditure on education, was found to negatively impact economic growth in the long run. In conclusion, a positive relationship between human capital development and economic growth in Zimbabwe was found, although the relationship is weak.","PeriodicalId":44582,"journal":{"name":"Southern African Business Review","volume":null,"pages":null},"PeriodicalIF":0.6,"publicationDate":"2019-08-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78198687","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

Bayesian Vector Auto-Regression Method as an Alternative Technique for Forecasting South African Tax Revenue 贝叶斯向量自回归法作为预测南非税收收入的替代技术

IF 0.6

Southern African Business Review Pub Date : 2019-08-16 DOI: 10.25159/1998-8125/4416

Mojalefa Aubrey Molapo, J. Olaomi, N. Ama

{"title":"Bayesian Vector Auto-Regression Method as an Alternative Technique for Forecasting South African Tax Revenue","authors":"Mojalefa Aubrey Molapo, J. Olaomi, N. Ama","doi":"10.25159/1998-8125/4416","DOIUrl":"https://doi.org/10.25159/1998-8125/4416","url":null,"abstract":"Tax revenue forecasts are important for tax authorities as they contribute to the budget and strategic planning of any country. For this reason, various tax types need to be forecast for a specific fiscal year, using models that are statistically sound and have a smaller margin of error. This study models and forecasts South Africa’s major tax revenues, i.e. Corporate Income Tax (CIT), Personal Income Tax (PIT), Value-Added Tax (VAT) and Total Tax Revenue (TTR) using the Bayesian Vector Auto-regression (BVAR), Auto-regressive Moving Average (ARIMA), and State Space exponential smoothing (Error, Trend, Seasonal [ETS]) models with quarterly data from 1998 to 2012. The forecasts of the three models based on the Root mean square error (RMSE) were from the out-of-sample period 2012Q2 to 2015Q1. The results show the accuracy of the BVAR method for forecasting major tax revenues. The ETS appears to be a good method for TTR forecasting, as it outperformed the BVAR method. The paper recommends that the BVAR method may be added to existing techniques being used to forecast tax revenues in South Africa, as it gives a minimum forecast error. \u0000 ","PeriodicalId":44582,"journal":{"name":"Southern African Business Review","volume":null,"pages":null},"PeriodicalIF":0.6,"publicationDate":"2019-08-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"85030578","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

Perceived Risk, Trust and Familiarity of Online Multi-Sided Pure-Play Platforms Selling Physical Offerings in an Emerging Market 在新兴市场销售实体产品的在线多边纯游戏平台的感知风险、信任和熟悉度

IF 0.6

Southern African Business Review Pub Date : 2019-08-16 DOI: 10.25159/1998-8125/5594

Marilise Carstens, M. Ungerer, G. Human

引用次数: 0

Emotional Labour among Women Leaders within the South African Consulting Industry: A Hermeneutic Phenomenological Inquiry 南非咨询业女性领导者的情绪劳动:解释学现象学探究

IF 0.6

Southern African Business Review Pub Date : 2019-05-24 DOI: 10.25159/1998-8125/4280

Reevasha Pillay, Aden-Paul Flotman, Jeremy Mitonga-Monga Monga

{"title":"Emotional Labour among Women Leaders within the South African Consulting Industry: A Hermeneutic Phenomenological Inquiry","authors":"Reevasha Pillay, Aden-Paul Flotman, Jeremy Mitonga-Monga Monga","doi":"10.25159/1998-8125/4280","DOIUrl":"https://doi.org/10.25159/1998-8125/4280","url":null,"abstract":"The opinion that the workplace should be viewed as a rational environment is being swiftly dismantled by acknowledging and harnessing the power of emotions in favour of individual and organisational outcomes. This study explored the lived experiences of emotional labour among women leaders in the consulting industry in South Africa. A qualitative study was conducted and informed by the hermeneutic phenomenological perspective. Data were gathered through in-depth, unstructured interviews with eight women leaders resident in the Gauteng Province, South Africa. The data gathered were analysed by applying a hermeneutic phenomenological analysis, and interpreted from a work- and personally related emotional labour stance. The empirical findings suggest that these women leaders enjoy very little work-life balance, which is accepted as common practice in this industry. Role complexity and personal life obligations result in role conflict. Their emotional wellbeing is adversely affected, which manifests in guilt, loneliness, loss of identity, alienation, shame and the emotional exhaustion they experience. Furthermore, it seems that adequate organisational support is not experienced by women leaders in this volatile, highly pressured emotional context. This study contributes to the field of Industrial and Organisational Psychology, the literature on emotional labour, as well as human resource practices such as talent management, retention strategies and the career management of women leaders in the consulting industry by making suggestions for human resource practices and future research.","PeriodicalId":44582,"journal":{"name":"Southern African Business Review","volume":null,"pages":null},"PeriodicalIF":0.6,"publicationDate":"2019-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82564189","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5

The Value Relevance of Aged Goodwill: A South African Study 陈年商誉的价值相关性:一项南非研究

IF 0.6

Southern African Business Review Pub Date : 2019-05-24 DOI: 10.25159/1998-8125/3868

Fatima Zahra Omarjee, Y. Yasseen, Waheeda Mohamed

{"title":"The Value Relevance of Aged Goodwill: A South African Study","authors":"Fatima Zahra Omarjee, Y. Yasseen, Waheeda Mohamed","doi":"10.25159/1998-8125/3868","DOIUrl":"https://doi.org/10.25159/1998-8125/3868","url":null,"abstract":"The purpose of this study was to determine whether goodwill, which is measured in accordance with International Financial Reporting Standard 3 (IFRS 3), is value relevant at acquisition and as time progresses, for a period of two years after acquisition. Using the Ohlson model, 126 JSE firm-year observations were tested. It was subsequently found that goodwill was not value relevant at acquisition date but did become value relevant as time progressed. The possible reasons for goodwill not being value relevant at acquisition are attributed to the manner in which IFRS 3 requires goodwill to be measured, the allowance of provisional values under IFRS 3, and the complexities associated with complying with IFRS 3. Goodwill being value relevant as time progresses is attributed to the subsequent measurement requirements of IFRS 3, in particular the annual impairment testing requirement as opposed to the previous amortisation requirements. This study was conducted in a South African context where limited studies on goodwill have taken place. The results are deemed to be useful to investors and standard setters as they hold implications for goodwill accounting practice and changes to goodwill accounting standards.","PeriodicalId":44582,"journal":{"name":"Southern African Business Review","volume":null,"pages":null},"PeriodicalIF":0.6,"publicationDate":"2019-05-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76330417","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

Management Practices and Activities Influencing the Effectiveness of Organisations in Namibia 影响纳米比亚组织效率的管理实践和活动

IF 0.6

Southern African Business Review Pub Date : 2019-05-22 DOI: 10.25159/1998-8125/5566

Matthias Mpareke Ngwangwama, M. Ungerer, J. Morrison

{"title":"Management Practices and Activities Influencing the Effectiveness of Organisations in Namibia","authors":"Matthias Mpareke Ngwangwama, M. Ungerer, J. Morrison","doi":"10.25159/1998-8125/5566","DOIUrl":"https://doi.org/10.25159/1998-8125/5566","url":null,"abstract":"One of the long-running debates within the research dealing with developing countries’ situations, has been the extent to which management theories and practices rooted in the developed countries’ perspectives can be applied by organisations in the developing countries. To contribute to this debate, this study aimed to discover new insights that could highlight the superseding management practices and activities associated with the effectiveness of organisations in a developing country. The study applied an inductive research approach through data obtained via interviews from 54 key role players and ultra-elites in organisations such as members of the board, management and employees. Qualitative research techniques were used to analyse data. The study findings suggest context-specific management practices and activities, unique from those typically cited in the developed countries, as influencing the effectiveness of organisations in Namibia. Moreover, the study found that management practices and activities related to human fundamentals, such as those embodied in the resource-based view of organisations, appear to be significantly associated with the effectiveness of companies in the Namibian context. The findings of the study have theoretical and practical value for those teaching, consulting and leading organisations in developing countries, especially in African organisations. Also, the findings have value for organisational development and design specialists, human resources professionals, Namibian business practitioners, and expatriates who manage operations and people in Namibia.","PeriodicalId":44582,"journal":{"name":"Southern African Business Review","volume":null,"pages":null},"PeriodicalIF":0.6,"publicationDate":"2019-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81307895","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

Employee Wellness amongst Middle Managers in a South African Public Sector Organisation 南非公共部门组织中层管理人员的员工健康

IF 0.6

Southern African Business Review Pub Date : 2019-05-22 DOI: 10.25159/1998-8125/4140

Nisha Harry, F. Gallie

引用次数: 0

Exploring Dimensions of Corporate Social Performance as a Strategy for Attracting Quality Job Seekers 企业社会绩效维度作为吸引优质求职者的策略探讨

IF 0.6

Southern African Business Review Pub Date : 2019-05-22 DOI: 10.25159/1998-8125/5310

Aretha Mazingi, O. Samuel

{"title":"Exploring Dimensions of Corporate Social Performance as a Strategy for Attracting Quality Job Seekers","authors":"Aretha Mazingi, O. Samuel","doi":"10.25159/1998-8125/5310","DOIUrl":"https://doi.org/10.25159/1998-8125/5310","url":null,"abstract":"The main objective of this paper is to explore job seekers’ perception of an organisation’s corporate social performance (CSP) credentials as a plausible consideration in the employment decision-making process as suggested by existing literature. Similarly, the paper provides a contextual extension of previous studies that were conducted in different cultural work environments. The paper developed a conceptual model based on a literature survey in order to achieve its objectives. A survey of 515 final year undergraduate and postgraduate students in a public university in Gauteng, South Africa, was conducted to empirically determine the relationship between various dimensions of CSP in relation to a job seeker’s attractiveness to an organisation. The economic responsibility dimension of CSP was found to have the greatest influence on organisational attractiveness to job seekers. Previous studies used organisational level as the unit of analysis in arriving at conclusions, without corresponding evidence at the individual level of analysis. Our analysis in this study was conducted at an individual level, thus filling an existing gap in the literature. This paper further extends the work of some previous scholars on job pursuit intention. The study is, however, limited by our assumption that all participants would enter the labour market immediately after graduation, without ","PeriodicalId":44582,"journal":{"name":"Southern African Business Review","volume":null,"pages":null},"PeriodicalIF":0.6,"publicationDate":"2019-05-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88041233","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4