Proceedings of the 31st annual ACM SIGUCCS fall conference最新文献_第7页

Why make websites accessible?: and how? 为什么要使网站易于访问?怎么做?

Proceedings of the 31st annual ACM SIGUCCS fall conference Pub Date : 2003-09-21 DOI: 10.1145/947469.947537

K. Whitelaw

引用次数: 7

Computing labs and technology classroom (CLTC) initiative: a model for distributed support 计算实验室和技术教室(CLTC)计划:分布式支持的模型

Proceedings of the 31st annual ACM SIGUCCS fall conference Pub Date : 2003-09-21 DOI: 10.1145/947469.947477

L. LaRoche, Julianne M. Miranda, Angela P. Smock, Theresa A. M. Noble

{"title":"Computing labs and technology classroom (CLTC) initiative: a model for distributed support","authors":"L. LaRoche, Julianne M. Miranda, Angela P. Smock, Theresa A. M. Noble","doi":"10.1145/947469.947477","DOIUrl":"https://doi.org/10.1145/947469.947477","url":null,"abstract":"DePauw University is a small, liberal arts institution with 2200 undergraduate residential students and 222 faculty members, located in Greencastle, Indiana. The challenges of supporting a campus with multiple and diverse facilities are further amplified by limited staff support resources. One of the strategies for addressing these challenges led to the formation of the Computing Labs and Technology Classrooms (CLTC) initiative. The CLTC recognizes and draws on the strengths of support specialists with a wide variety of professional training and experience, who regularly collaborate in the support and management of campus-wide labs and technology classrooms.The veritable explosion of new technologies presents its own fiscal challenges. As with many other institutions, our financial ability to hire enough staff with the requisite skills to fulfill the ever-increasing support requests is very limited. In an effort to address these concerns, a committee was formed of individuals active in supporting technology in their respective disciplines.The committee includes faculty members, technical and administrative support specialists, instructional technologist, a graphic artist and the director of Instructional Media Services. Their individual support perspectives combine to provide a broad understanding that enriches and increases each committee member's ability to provide support at all levels. In addition to the focus on support, the CLTC initiative has also provided a forum for collaborative work on budgets, policy and planning.In this paper, four committee members describe the CLTC initiative and the distributed support model developed at DePauw University, along with its impact on labs, technology classrooms and the broader campus community.","PeriodicalId":445668,"journal":{"name":"Proceedings of the 31st annual ACM SIGUCCS fall conference","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133212671","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

A simple web content management tool as the solution to a web site redesign 一个简单的网页内容管理工具，作为一个网站重新设计的解决方案

Proceedings of the 31st annual ACM SIGUCCS fall conference Pub Date : 2003-09-21 DOI: 10.1145/947469.947517

D. Dudek, Heidi A. Wieczorek

{"title":"A simple web content management tool as the solution to a web site redesign","authors":"D. Dudek, Heidi A. Wieczorek","doi":"10.1145/947469.947517","DOIUrl":"https://doi.org/10.1145/947469.947517","url":null,"abstract":"Before embarking upon a large web site project, whether creating a new site or just redesigning one, it is generally accepted practice not to begin work until all the problem specifications are ironed out. Some of the information that is usually required is the audience of the site, the intended purpose of the site, and the scope of the content provided in the site. The technical specifications of the site, such as accessibility, usability, file format, layout, and style, are then usually derived from this information. This is textbook web project management methodology.At the University at Buffalo, we found ourselves in a real-world, less-than-ideal situation with our IT web site redesign. Without possessing all the preliminary information, we had no choice but to begin writing content and designing our site. This was with the full knowledge that several of the project specifications would change, or not be known to us until we were well into building the site. Interesting questions arose such as how we were going to efficiently make future layout and navigation changes that would propagate throughout the site.Additionally, there were other challenges we had to face that were typical of any large-scale web project. For example, with multiple authors with varying degrees of web publishing expertise, how were we going to maintain consistency of style, layout, and file format throughout the site? We felt that these challenges provided a perfect opportunity to implement a simple web content management tool. By creating units of content separate from their presentation, we gave ourselves the flexibility we needed to easily rearrange and redesign our site along the way. In addition, we simplified the process of editing and overhauling the site in the future.","PeriodicalId":445668,"journal":{"name":"Proceedings of the 31st annual ACM SIGUCCS fall conference","volume":"130 6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133417231","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 8

Deep in budget restraints: return on investment (ROI) 深陷预算限制:投资回报(ROI)

Proceedings of the 31st annual ACM SIGUCCS fall conference Pub Date : 2003-09-21 DOI: 10.1145/947469.947481

T. Robb, J. Pfefer

引用次数: 1

Developing a valuable tool for IT staff: increasing efficiency and communication with an intranet 为IT人员开发一个有价值的工具:提高效率和与内部网的沟通

Proceedings of the 31st annual ACM SIGUCCS fall conference Pub Date : 2003-09-21 DOI: 10.1145/947469.947484

R. LeBreton, Lisa Veloz

{"title":"Developing a valuable tool for IT staff: increasing efficiency and communication with an intranet","authors":"R. LeBreton, Lisa Veloz","doi":"10.1145/947469.947484","DOIUrl":"https://doi.org/10.1145/947469.947484","url":null,"abstract":"During the summer of 2002, Information Services & Resources (ISR) created a departmental web team with the goal of redesigning the ISR website. The team completed a successful (and SIGUCCS award winning) redesign, but in the process discovered a need for an organized website for the IT staff. At the same time our department's organizational development team was looking for a way to distribute their materials to staff over the web and build an online community. We decided to combine efforts and develop a valuable tool for our department by creating the ISR Intranet.The Intranet was designed to: Create a single place for IT staff to access forms, tools and resources. Create an online community to foster communication and sharing among staff. Provide easy access to strategic planning, performance planning and organizational development materials..Our paper will explore the different sections of the website, the technology employed in developing the site and its various components. We will also discuss staff reactions, lessons learned and our thoughts on the overall success of the site.The intended audience for this paper includes IT leaders, IT departmental webmasters and others who are interested in developing an intranet.","PeriodicalId":445668,"journal":{"name":"Proceedings of the 31st annual ACM SIGUCCS fall conference","volume":"33 2","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114126145","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Incident handling: an orderly response to unexpected events 事件处理:对意外事件的有序响应

Proceedings of the 31st annual ACM SIGUCCS fall conference Pub Date : 2003-09-21 DOI: 10.1145/947469.947496

Richard L. Rollason-Reese

{"title":"Incident handling: an orderly response to unexpected events","authors":"Richard L. Rollason-Reese","doi":"10.1145/947469.947496","DOIUrl":"https://doi.org/10.1145/947469.947496","url":null,"abstract":"Computer viruses, worms, denial of service attacks, equipment failures, vandalism, theft and other unwelcome events can send your computer services staff scrambling and cause a variety of problems for your user community. Even the least of these situations can be a distraction for your staff. The most severe can provide an unscheduled opportunity to test your disaster recovery procedure! How does your organization react to these events? Do you have a clearly-defined process in place to deal with unexpected incidents that threaten the security or operation of your systems.Eastern Connecticut State University is a public liberal arts institution with an enrollment of about 5000 students. Our Information Technology Services (ITS) group has implemented a process that provides a framework for an orderly response to unexpected events. The process is an adaptation of security incident response recommendations from the National Institute of Standards and Technology, Internet Security Systems, Inc. and other resources, which have been tailored for our institutional needs. At the core of the process is the Incident Response Team, which consists of a team manager, a technical leader and other ad hoc team members, depending on the nature and severity of the event. The team concept takes advantage of institutional expertise from law enforcement, human resources, audit, public relations, facilities management, legal services and other technical resources within ITS. The team manages information gathering, analysis, recovery and administrative functions to ensure a controlled, coordinated approach to incident response.Our presentation will focus on the phases of the incident response process and the role of the Incident Response Team. Flexibility, wise use of resources, effective communications and analytical skills are contributing factors to a successful response effort. We will draw upon our own experiences in discussing communication with the user community, severity level guidelines, evidence gathering, essential documentation, and lessons learned along the way.","PeriodicalId":445668,"journal":{"name":"Proceedings of the 31st annual ACM SIGUCCS fall conference","volume":"89 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124045323","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 18

Instructional support at small universities: a training perspective 小型大学的教学支持:培训视角

Proceedings of the 31st annual ACM SIGUCCS fall conference Pub Date : 2003-09-21 DOI: 10.1145/947469.947499

V. Ananthanarayanan, Judith Reiffert

引用次数: 0

Rapid help desk revitalization 快速服务台振兴

Proceedings of the 31st annual ACM SIGUCCS fall conference Pub Date : 2003-09-21 DOI: 10.1145/947469.947512

J. Gormly

{"title":"Rapid help desk revitalization","authors":"J. Gormly","doi":"10.1145/947469.947512","DOIUrl":"https://doi.org/10.1145/947469.947512","url":null,"abstract":"Like many similar institutions, Brown University initially developed its Help Desk using a student staff. As technology became an integral part of the university, the expected level of desktop computing support began to rise. Because these expectations were not met, users became dissatisfied with support services. The number of support calls dropped and many departments began to hire staff to provide desktop computing support. In July 2002, under new leadership, we began the rapid Help Desk revitalization process, establishing a plan to improve the level of desktop computing support. Our immediate goals were to clarify the means of accessing computer help by making the Help Desk the clearing house for all computing questions, to ensure that 85% of the calls would have a wait time of one minute or less, to escalate fewer problems to level 2, and to provide support to our customers with as little interruption as possible. With these goals in hand, Brown made a rapid transition from a student staffed Help Desk to a professionally staffed Help Desk, implementing new tools for call-handling and remote assistance and started providing Service on Site (SOS) for faculty, staff and students - all in two months time.At the nine-month mark, the effect on our campus has been dramatic. We are receiving high praise from our customers. Letters and phone calls let us know the positive impact we are having not just on campus technology but also on the whole campus community. It is still too soon to label our work a success, but we are definitely headed in that direction. This paper will cover these customer service based improvements: The Roll of the Professional Help Desk Specialist Change in our hours of operations Automatic Call Distribution system Remote Desktop access Implementing SOS.","PeriodicalId":445668,"journal":{"name":"Proceedings of the 31st annual ACM SIGUCCS fall conference","volume":"30 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2003-09-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125741114","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4