{"title":"That’s Not What We Expected: Examining Technology Expectations and Malfunctions on Frustration","authors":"Nina R. Ferreri, C. Mayhorn","doi":"10.1177/10648046211007709","DOIUrl":"https://doi.org/10.1177/10648046211007709","url":null,"abstract":"Technology malfunctions and expectations for technology performance influence user attitudes and behaviors regarding that technology. An empirical study explored how these factors interact to influence attitudes and performance on a task when exposed to a malfunction and certain expectations for technology performance. Unlike previous research, an interaction was found between malfunction and expectation such that individuals exposed to a malfunction with high expectations were more likely to complain about the incident to the responsible company. This is especially informative for industry customer service as it informs why users complain and what product features should be addressed to remedy the issues.","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2021-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/10648046211007709","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44611327","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Leticia Nardoni Marteli, F. Barbieri, Gabriel Gerizani, E. Pereira das Neves, L. C. Paschoarelli
{"title":"Impact of Manual Coordination on Usability of Clothing Fasteners in People With Parkinson’s Disease","authors":"Leticia Nardoni Marteli, F. Barbieri, Gabriel Gerizani, E. Pereira das Neves, L. C. Paschoarelli","doi":"10.1177/10648046211005573","DOIUrl":"https://doi.org/10.1177/10648046211005573","url":null,"abstract":"People with Parkinson’s disease (PD) manipulate clothing as part of their daily life. To understand how deteriorating motor skills affect the performance of dressing/undressing activities, this study investigated performance in handling clothing fastening. Participants were distributed into two groups: older adults with PD and neurologically matched healthy individuals (control group). Coordination and usability were evaluated. The PD group demonstrated worse performance than the control group in usability for types of buttons, and this was affected more intensely by small compared with large fasteners. This study demonstrated the need for increased awareness by clothing companies to develop products that can promote independence.","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2021-04-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/10648046211005573","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48740369","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Christopher M. Brown, Jamison S Hicks, Christina H. Rinaudo, Reuben F. Burch
{"title":"The Use of Augmented Reality and Virtual Reality in Ergonomic Applications for Education, Aviation, and Maintenance","authors":"Christopher M. Brown, Jamison S Hicks, Christina H. Rinaudo, Reuben F. Burch","doi":"10.1177/10648046211003469","DOIUrl":"https://doi.org/10.1177/10648046211003469","url":null,"abstract":"Practicing engineers associated with military applications performed a literature review to detail the use of augmented reality and virtual reality (AR/VR) related to ergonomic applications across education, aircraft crew stations, and maintenance. This review examines articles based on both breadth of applications for and relevance to ergonomic AR/VR applications. Results of the review were summarized across multiple industries to highlight specific use cases of AR/VR applications. The purpose of this article is to inform ergonomics practitioners of current AR/VR applications addressing ergonomic issues across a selection of three military-related usage areas and to highlight research insights, implementation ideas, and commonalities between applications.","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2021-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/10648046211003469","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49626143","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Designing a New Forklift Backrest: Role of Adjustability in Improving Operator Comfort","authors":"Pranav Madhav Kuber, E. Rashedi","doi":"10.1177/10648046211002378","DOIUrl":"https://doi.org/10.1177/10648046211002378","url":null,"abstract":"Selection of a single design to delight customers may not be always possible due to the anthropometric differences in humans, wherein a hybrid design can benefit. Using adjustability, we demonstrate our approach for developing a novel forklift backrest to accommodate drivers with a wide range of body sizes. Field and laboratory evaluations were conducted to assess and improve the design. Our results indicated that the new design could provide improved comfort for longer durations. This study reveals the possibilities for human factors professionals to consider adjustability in vehicle operator compartment interiors, especially backrests and seating, of similar industrial vehicles.","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2021-03-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/10648046211002378","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49357147","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Alex Chaparro, J. Keebler, E. Lazzara, Anastasia Diamond
{"title":"Checklists: A Review of Their Origins, Benefits, and Current Uses as a Cognitive Aid in Medicine","authors":"Alex Chaparro, J. Keebler, E. Lazzara, Anastasia Diamond","doi":"10.1177/1064804618819181","DOIUrl":"https://doi.org/10.1177/1064804618819181","url":null,"abstract":"Since its initial introduction in the 1930s, checklists have proven their worth in aviation and have been increasingly promoted in medicine as a cognitive aid that can improve patient outcomes. This article reviews the different types of checklists, how they aid user performance, the barriers to their adoption, and strategies for increasing user acceptance of checklists.","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2019-01-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/1064804618819181","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"65304190","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Book Review: Modeling Human–System Interaction: Philosophical and Methodological Considerations, With Examples","authors":"J. D. de Winter","doi":"10.1177/1064804618795704","DOIUrl":"https://doi.org/10.1177/1064804618795704","url":null,"abstract":"Thomas B. Sheridan is a well-known scientist who has written a large number of influential articles and books on topics such as teleoperation, automation, and supervisory control. His latest book, Modeling Human– System Interaction: Philosophical and Methodological Considerations, With Examples, has, in his words, “evolved from a professional lifetime of thinking about models and, more generally, thinking about thinking” (p. xi). I have mixed feelings about this book. On the positive side, it contains an accessible overview of classical human–machine system models, including “borrowed engineering models” and qualitative human– automation interaction models. The book has a logical structure, and the core chapters are devoted to the four human information-processing stages (acquiring information, analyzing the information, deciding on action, and implementing and evaluating the action). The models are described in a dense, no-nonsense style. For example, chapter 8, “Implementing and Evaluating the Action,” describes Hick’s law and information theory, Fitts’s law of human movement, open-loop versus closed-loop manual control, McRuer’s crossover model, time delays and preview, internal representation, modeling of response times, human error, and Reason’s Swiss cheese model. It is impressive that all these topics are covered in only 10 pages with quite a sparse layout. I believe that Sheridan has been successful in bringing forward the essence of the selected models. If a reader wishes to learn more about topics such as detection theory, preview control, manual control theory, or Kalman filtering, the 30 pages of appendices provide a useful, mathematically oriented addition. The book also contains a good deal of discussion on what models are. For example, in chapter 2, Sheridan introduces a set of criteria that allow one to classify models: applicability to observables, dimensionality, metricity, robustness, social penetration, and conciseness, each of which can be coded from 1 (least) to 3 (most). I find this an interesting taxonomy, as it differs from existing model-appraising techniques (e.g., Jacobs & Grainger, 1994). I also have a few critical remarks to make. First, although it is clear that this book aims to review classical models, the writing appears to be outdated. Sheridan explains in the preface that “the reader may feel that some models are dated and no longer in fashion . . . , though I would maintain that all those included have passed the test of time and continue to have relevance.” But it is still peculiar that, for example, fuzzy logic is described as a “new analytical tool” (p. 48) while Sheridan cites a reference from 1965. I cannot escape the impression that this book is primarily a compilation of well-known models and drawings and that no attention has been devoted to relating to modern technology or to adding up-to-date reflection, insight, or integration. For example, chapter 9, “Human–Automaton Interaction,” contains a figure","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2018-08-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/1064804618795704","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"65304597","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Product Sound Design as a Valuable Tool in the Product Development Process","authors":"Rosana Sanz Segura, Eduardo Manchado Pérez","doi":"10.1177/1064804618772997","DOIUrl":"https://doi.org/10.1177/1064804618772997","url":null,"abstract":"Product sound design is a current topic in the field of product design. It proposes the study and application of sound as one of the essential configurable parameters in the product design process, given its potential to communicate relevant and complex information to the user. In this article, we describe some of the basic principles of this discipline based on different examples and reflect on the importance of implementing specific design methodologies available for product design teams. Finally, we propose possible lines of work that can contribute to new knowledge and facilitate access to future work in this field.","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2018-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/1064804618772997","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"65304559","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ergonomics in DesignPub Date : 2017-01-01Epub Date: 2016-11-15DOI: 10.1177/1064804616659992
Ada D Mishler, Mark B Neider
{"title":"Improving Wayfinding for Older Users With Selective Attention Deficits.","authors":"Ada D Mishler, Mark B Neider","doi":"10.1177/1064804616659992","DOIUrl":"https://doi.org/10.1177/1064804616659992","url":null,"abstract":"<p><p>Older adults experience difficulties with navigating their environments, and may need to rely on signs more heavily than younger adults. However, older adults also experience difficulties with focusing their visual attention, which suggests that signs need to be designed with the goal of making it as easy as possible to attend to them. This article discusses some design principles that may be especially important to compensate for declining attentional focus. These principles include distinctiveness, consistent appearance and location, standardized images, simplicity, isolation from other elements of the environment, and reassurance about the current route.</p>","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2017-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/1064804616659992","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"34805694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ergonomics in DesignPub Date : 2016-10-01Epub Date: 2016-08-16DOI: 10.1177/1064804615622111
Rupa S Valdez, Richard J Holden
{"title":"Health Care Human Factors/Ergonomics Fieldwork in Home and Community Settings.","authors":"Rupa S Valdez, Richard J Holden","doi":"10.1177/1064804615622111","DOIUrl":"10.1177/1064804615622111","url":null,"abstract":"<p><p>Designing innovations aligned with patients' needs and workflow requires human factors and ergonomics (HF/E) fieldwork in home and community settings. Fieldwork in these extra-institutional settings is challenged by a need to balance the occasionally competing priorities of patient and informal caregiver participants, study team members, and the overall project. We offer several strategies that HF/E professionals can use before, during, and after home and community site visits to optimize fieldwork and mitigate challenges in these settings. Strategies include interacting respectfully with participants, documenting the visit, managing the study team-participant relationship, and engaging in dialogue with institutional review boards.</p>","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2016-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC5539534/pdf/nihms869345.pdf","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"35386192","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ergonomics in DesignPub Date : 2016-04-01Epub Date: 2016-04-29DOI: 10.1177/1064804616629309
Audrey P Hill, Corey J Bohil
{"title":"Applications of Optical Neuroimaging in Usability Research.","authors":"Audrey P Hill, Corey J Bohil","doi":"10.1177/1064804616629309","DOIUrl":"https://doi.org/10.1177/1064804616629309","url":null,"abstract":"<p><p>In this article we review recent and potential applications of optical neuroimaging to human factors and usability research. We focus specifically on functional near-infrared spectroscopy (fNIRS) because of its cost-effectiveness and ease of implementation. Researchers have used fNIRS to assess a range of psychological phenomena relevant to human factors, such as cognitive workload, attention, motor activity, and more. It offers the opportunity to measure hemodynamic correlates of mental activity during task completion in human factors and usability studies. We also consider some limitations and future research directions.</p>","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":null,"pages":null},"PeriodicalIF":1.3,"publicationDate":"2016-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/1064804616629309","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"34805696","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"OA","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}