{"title":"That’s Not What We Expected: Examining Technology Expectations and Malfunctions on Frustration","authors":"Nina R. Ferreri, C. Mayhorn","doi":"10.1177/10648046211007709","DOIUrl":"https://doi.org/10.1177/10648046211007709","url":null,"abstract":"Technology malfunctions and expectations for technology performance influence user attitudes and behaviors regarding that technology. An empirical study explored how these factors interact to influence attitudes and performance on a task when exposed to a malfunction and certain expectations for technology performance. Unlike previous research, an interaction was found between malfunction and expectation such that individuals exposed to a malfunction with high expectations were more likely to complain about the incident to the responsible company. This is especially informative for industry customer service as it informs why users complain and what product features should be addressed to remedy the issues.","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":"31 1","pages":"40 - 45"},"PeriodicalIF":1.3,"publicationDate":"2021-04-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/10648046211007709","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"44611327","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Leticia Nardoni Marteli, F. Barbieri, Gabriel Gerizani, E. Pereira das Neves, L. C. Paschoarelli
{"title":"Impact of Manual Coordination on Usability of Clothing Fasteners in People With Parkinson’s Disease","authors":"Leticia Nardoni Marteli, F. Barbieri, Gabriel Gerizani, E. Pereira das Neves, L. C. Paschoarelli","doi":"10.1177/10648046211005573","DOIUrl":"https://doi.org/10.1177/10648046211005573","url":null,"abstract":"People with Parkinson’s disease (PD) manipulate clothing as part of their daily life. To understand how deteriorating motor skills affect the performance of dressing/undressing activities, this study investigated performance in handling clothing fastening. Participants were distributed into two groups: older adults with PD and neurologically matched healthy individuals (control group). Coordination and usability were evaluated. The PD group demonstrated worse performance than the control group in usability for types of buttons, and this was affected more intensely by small compared with large fasteners. This study demonstrated the need for increased awareness by clothing companies to develop products that can promote independence.","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":"31 1","pages":"14 - 22"},"PeriodicalIF":1.3,"publicationDate":"2021-04-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/10648046211005573","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"48740369","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Christopher M. Brown, Jamison S Hicks, Christina H. Rinaudo, Reuben F. Burch
{"title":"The Use of Augmented Reality and Virtual Reality in Ergonomic Applications for Education, Aviation, and Maintenance","authors":"Christopher M. Brown, Jamison S Hicks, Christina H. Rinaudo, Reuben F. Burch","doi":"10.1177/10648046211003469","DOIUrl":"https://doi.org/10.1177/10648046211003469","url":null,"abstract":"Practicing engineers associated with military applications performed a literature review to detail the use of augmented reality and virtual reality (AR/VR) related to ergonomic applications across education, aircraft crew stations, and maintenance. This review examines articles based on both breadth of applications for and relevance to ergonomic AR/VR applications. Results of the review were summarized across multiple industries to highlight specific use cases of AR/VR applications. The purpose of this article is to inform ergonomics practitioners of current AR/VR applications addressing ergonomic issues across a selection of three military-related usage areas and to highlight research insights, implementation ideas, and commonalities between applications.","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":"31 1","pages":"23 - 31"},"PeriodicalIF":1.3,"publicationDate":"2021-03-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/10648046211003469","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49626143","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Designing a New Forklift Backrest: Role of Adjustability in Improving Operator Comfort","authors":"Pranav Madhav Kuber, E. Rashedi","doi":"10.1177/10648046211002378","DOIUrl":"https://doi.org/10.1177/10648046211002378","url":null,"abstract":"Selection of a single design to delight customers may not be always possible due to the anthropometric differences in humans, wherein a hybrid design can benefit. Using adjustability, we demonstrate our approach for developing a novel forklift backrest to accommodate drivers with a wide range of body sizes. Field and laboratory evaluations were conducted to assess and improve the design. Our results indicated that the new design could provide improved comfort for longer durations. This study reveals the possibilities for human factors professionals to consider adjustability in vehicle operator compartment interiors, especially backrests and seating, of similar industrial vehicles.","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":"31 1","pages":"4 - 13"},"PeriodicalIF":1.3,"publicationDate":"2021-03-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/10648046211002378","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49357147","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Alex Chaparro, J. Keebler, E. Lazzara, Anastasia Diamond
{"title":"Checklists: A Review of Their Origins, Benefits, and Current Uses as a Cognitive Aid in Medicine","authors":"Alex Chaparro, J. Keebler, E. Lazzara, Anastasia Diamond","doi":"10.1177/1064804618819181","DOIUrl":"https://doi.org/10.1177/1064804618819181","url":null,"abstract":"Since its initial introduction in the 1930s, checklists have proven their worth in aviation and have been increasingly promoted in medicine as a cognitive aid that can improve patient outcomes. This article reviews the different types of checklists, how they aid user performance, the barriers to their adoption, and strategies for increasing user acceptance of checklists.","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":"27 1","pages":"21 - 26"},"PeriodicalIF":1.3,"publicationDate":"2019-01-22","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/1064804618819181","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"65304190","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Book Review: Modeling Human–System Interaction: Philosophical and Methodological Considerations, With Examples","authors":"J. D. de Winter","doi":"10.1177/1064804618795704","DOIUrl":"https://doi.org/10.1177/1064804618795704","url":null,"abstract":"Thomas B. Sheridan is a well-known scientist who has written a large number of influential articles and books on topics such as teleoperation, automation, and supervisory control. His latest book, Modeling Human– System Interaction: Philosophical and Methodological Considerations, With Examples, has, in his words, “evolved from a professional lifetime of thinking about models and, more generally, thinking about thinking” (p. xi). I have mixed feelings about this book. On the positive side, it contains an accessible overview of classical human–machine system models, including “borrowed engineering models” and qualitative human– automation interaction models. The book has a logical structure, and the core chapters are devoted to the four human information-processing stages (acquiring information, analyzing the information, deciding on action, and implementing and evaluating the action). The models are described in a dense, no-nonsense style. For example, chapter 8, “Implementing and Evaluating the Action,” describes Hick’s law and information theory, Fitts’s law of human movement, open-loop versus closed-loop manual control, McRuer’s crossover model, time delays and preview, internal representation, modeling of response times, human error, and Reason’s Swiss cheese model. It is impressive that all these topics are covered in only 10 pages with quite a sparse layout. I believe that Sheridan has been successful in bringing forward the essence of the selected models. If a reader wishes to learn more about topics such as detection theory, preview control, manual control theory, or Kalman filtering, the 30 pages of appendices provide a useful, mathematically oriented addition. The book also contains a good deal of discussion on what models are. For example, in chapter 2, Sheridan introduces a set of criteria that allow one to classify models: applicability to observables, dimensionality, metricity, robustness, social penetration, and conciseness, each of which can be coded from 1 (least) to 3 (most). I find this an interesting taxonomy, as it differs from existing model-appraising techniques (e.g., Jacobs & Grainger, 1994). I also have a few critical remarks to make. First, although it is clear that this book aims to review classical models, the writing appears to be outdated. Sheridan explains in the preface that “the reader may feel that some models are dated and no longer in fashion . . . , though I would maintain that all those included have passed the test of time and continue to have relevance.” But it is still peculiar that, for example, fuzzy logic is described as a “new analytical tool” (p. 48) while Sheridan cites a reference from 1965. I cannot escape the impression that this book is primarily a compilation of well-known models and drawings and that no attention has been devoted to relating to modern technology or to adding up-to-date reflection, insight, or integration. For example, chapter 9, “Human–Automaton Interaction,” contains a figure","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":"26 1","pages":"29 - 30"},"PeriodicalIF":1.3,"publicationDate":"2018-08-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/1064804618795704","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"65304597","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Product Sound Design as a Valuable Tool in the Product Development Process","authors":"Rosana Sanz Segura, Eduardo Manchado Pérez","doi":"10.1177/1064804618772997","DOIUrl":"https://doi.org/10.1177/1064804618772997","url":null,"abstract":"Product sound design is a current topic in the field of product design. It proposes the study and application of sound as one of the essential configurable parameters in the product design process, given its potential to communicate relevant and complex information to the user. In this article, we describe some of the basic principles of this discipline based on different examples and reflect on the importance of implementing specific design methodologies available for product design teams. Finally, we propose possible lines of work that can contribute to new knowledge and facilitate access to future work in this field.","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":"223 1","pages":"20 - 24"},"PeriodicalIF":1.3,"publicationDate":"2018-08-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/1064804618772997","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"65304559","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"NextSim","authors":"Francis T. Durso, Eric J. Stearman, S. Robertson","doi":"10.1177/1064804615572624","DOIUrl":"https://doi.org/10.1177/1064804615572624","url":null,"abstract":"The Federal Aviation Administration expects a large increase in air traffic over the next 15 to 20 years. In response, the Next Generation Air Transportation System (NextGen) has been proposed, which will use newer technologies and automation to shift the way air traffic is managed. Many of the proposed changes need to be tested before implantation begins, but it is difficult to conduct human factors tests on an environment that does not yet exist. We describe an air traffic control (ATC) simulator developed for this purpose. NextSim is an ATC research simulator that collects performance, workload, and situation awareness data to address human factors/ergonomics issues that might arise in NextGen.","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":"23 1","pages":"23 - 27"},"PeriodicalIF":1.3,"publicationDate":"2015-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/1064804615572624","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"65304498","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Night in the Hospital: A Patient'sView","authors":"Kathleen Van Eron-Sherman","doi":"10.1518/106480409X435952","DOIUrl":"https://doi.org/10.1518/106480409X435952","url":null,"abstract":"Hospital patients come in contact with a wide variety of equipment that is designed to administer health care as well as to make their stay more comfortable. Unfortunately, these devices are not always designed with patients in mind. This article presents a patient's perspective regarding her interactions with various products and how they may increase potential risks, such as falls, injury, contamination, discomfort, interrupted sleep, and false alarms to nurses.","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":"17 1","pages":"11 - 14"},"PeriodicalIF":1.3,"publicationDate":"2009-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1518/106480409X435952","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"67322750","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Managing Fatigue in Transportation Edited by Laurence Hartley. 1998, 458 pages, $130.50 Oxford, England: Elsevier Science Ltd. (Pergamon) ISBN 0-08-043357-X","authors":"S. V. Van Hemel","doi":"10.1177/106480460000800107","DOIUrl":"https://doi.org/10.1177/106480460000800107","url":null,"abstract":"THISVOLUMEREPRESENTS the proceedings of the 3rd Fatigue in Transportation Conference held in Fremantle, Western Australia, in 1998, with some additional invited papers. The contributors include prominent researchers from the academic, industry, civilian government, and military communities in the United States, Australia, Canada, the United Kingdom, and New Zealand. (The omission of researchers from other nations is not explained.) The book is organized into four sections addressing the scope of the fatigue problem, sleep loss and other causes of operator fatigue, the assessment and monitoring of fatigue, and approaches to managing fatigue. The 24 chapters provide a fairly thorough review of recent research in each of the four areas addressed and make clear the complexity of operator fatigue issues and the challenges of managing fatigue in the transport industries in today's 24-hour society. The book is an excellent source of information for readers who need to \"come up to speed\" in the area of transportation operator fatigue and to familiarize themselves with the current state of research programs. It should be a valuable resource for researchers, transport industry managers, and regulators. Although most articles are written on an academic level, some are more practically oriented, especially in the final section on fatigue management strategies. Transportation modes represented here include commercial (trucks, taxis) and noncommercial road transport, commercial air transport, and maritime operations, but trucking is the mode given the greatest emphasis. Some chapters discuss more generic issues not related to a single transport mode (a survey of sleep in a commuter population, a work-related fatigue model, etc.). The scope of the papers varies from broad literature and research program reviews to reports of specific research projects. The production quality of the book is disappointing. Some articles have numerous typographical errors or poor graphics, and a few are in real need of technical editing. The rudimentary index might as well have been omitted. For the most pan, these flaws do not affect the utility of the volume, but a reader/buyer has a right to expect more in a book offered at this price.","PeriodicalId":44407,"journal":{"name":"Ergonomics in Design","volume":"8 1","pages":"32 - 32"},"PeriodicalIF":1.3,"publicationDate":"2000-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1177/106480460000800107","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"65303950","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}