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A Handbook of Management Theories and Models for Office Environments and Services最新文献

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Usability theory 可用性理论
A Handbook of Management Theories and Models for Office Environments and Services Pub Date : 2021-08-03 DOI: 10.1201/9781003128786-15
Lukas Windlinger Inversini, D. Tuzcuoğlu
{"title":"Usability theory","authors":"Lukas Windlinger Inversini, D. Tuzcuoğlu","doi":"10.1201/9781003128786-15","DOIUrl":"https://doi.org/10.1201/9781003128786-15","url":null,"abstract":"Usability theory has its roots in ICT. It has been adapted and applied in the workplace. Usability marks a shift from a functional-technical perspective on workplaces to a focus on user experience and the interaction between users and their work environments. Usability of workplace theory describes these interactions in terms of culture, context, and situation and relates them to core components of usability: effectiveness, efficiency, and satisfaction. The usability perspective can be applied in strategic, developmental, operational, and evaluative phases of workplace projects as well as in workplace-related processes and continuous improvement. Usability of workplaces is discussed as a theoretical approach and regarding the application in usability briefing, usability evaluations, and usability management.","PeriodicalId":439565,"journal":{"name":"A Handbook of Management Theories and Models for Office Environments and Services","volume":"98 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127126693","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Systems-thinking theory 系统思考理论
A Handbook of Management Theories and Models for Office Environments and Services Pub Date : 2021-08-02 DOI: 10.1201/9781003128786-3
Renuka Thakore, Aino Kavantera, Graeme. Whitehall
{"title":"Systems-thinking theory","authors":"Renuka Thakore, Aino Kavantera, Graeme. Whitehall","doi":"10.1201/9781003128786-3","DOIUrl":"https://doi.org/10.1201/9781003128786-3","url":null,"abstract":"","PeriodicalId":439565,"journal":{"name":"A Handbook of Management Theories and Models for Office Environments and Services","volume":"14 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123864566","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Corporate real estate management maturity model 企业房地产管理成熟度模型
A Handbook of Management Theories and Models for Office Environments and Services Pub Date : 2021-08-02 DOI: 10.1201/9781003128786-2
Jaap Wijnja, Theo van der Voordt, Jan Gerard Hoendervanger
{"title":"Corporate real estate management maturity model","authors":"Jaap Wijnja, Theo van der Voordt, Jan Gerard Hoendervanger","doi":"10.1201/9781003128786-2","DOIUrl":"https://doi.org/10.1201/9781003128786-2","url":null,"abstract":"The five-stage real estate evolutionary model of Michael Joroff, Marc Louagrand and Sandra Lambert dates back to more than 25 years ago. This maturity model outlines five development stages in corporate real estate management (CREM). According to these stages, CREM changes from technical to strategic, from taskmaster to business strategist, and from engineering buildings, minimising costs, standardising usage and matching market options to convening the workforce. This model can be used as a framework against which professionals can share and evaluate their experiences and discuss their dilemmas in CREM and workplace management. Considering the developments in the last two decades, a sixth stage has been added to this model, which defines the role of a ‘business a user strategist’ as someone who creates work environments that support work practices and enables or enhances behavioural change, in alignment with both corporate goals and employee needs and preferences. To be able to fulfil the role of business a user strategist, psychological aspects of the interactions between people and their work environment need to be taken into account.","PeriodicalId":439565,"journal":{"name":"A Handbook of Management Theories and Models for Office Environments and Services","volume":"33 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122488818","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Radical innovation theory 激进创新理论
A Handbook of Management Theories and Models for Office Environments and Services Pub Date : 2021-08-02 DOI: 10.1201/9781003128786-14
Marko Lahti, S. Nenonen, E. Sutinen, Nicolas Pope
{"title":"Radical innovation theory","authors":"Marko Lahti, S. Nenonen, E. Sutinen, Nicolas Pope","doi":"10.1201/9781003128786-14","DOIUrl":"https://doi.org/10.1201/9781003128786-14","url":null,"abstract":"","PeriodicalId":439565,"journal":{"name":"A Handbook of Management Theories and Models for Office Environments and Services","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114524120","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Value Adding Management of buildings, workplaces, facilities and services 楼宇、工作场所、设施及服务的增值管理
A Handbook of Management Theories and Models for Office Environments and Services Pub Date : 2021-08-02 DOI: 10.1201/9781003128786-12
Theo van der Voordt, P. Jensen
{"title":"Value Adding Management of buildings, workplaces, facilities and services","authors":"Theo van der Voordt, P. Jensen","doi":"10.1201/9781003128786-12","DOIUrl":"https://doi.org/10.1201/9781003128786-12","url":null,"abstract":"This chapter presents a theory about the added value of buildings, workplaces, facilities and services. Traditionally, value is mainly associated with financial parameters. This chapter presents a more holistic approach. It explains the meaning of value and discusses different value types and value parameters. It shows that prioritized values depend on culture, time, context, and who is involved. Furthermore, it presents a Value Adding Facilities and Corporate Real Estate Management process model. This VAM model guides decision makers through the process of adding value in four steps, from identification of performance gaps, objectives for improvement and selection of appropriate interventions to its implementation and a check on whether the objectives have been attained, what value has been added to whom, and which Key Performance Indicators are most appropriate to measure the added value by FM and CREM. Next, the chapter shows how this VAM theory is or can be applied in workplace studies and practice.","PeriodicalId":439565,"journal":{"name":"A Handbook of Management Theories and Models for Office Environments and Services","volume":"135-136 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123243248","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
User-centred design thinking 以用户为中心的设计思维
A Handbook of Management Theories and Models for Office Environments and Services Pub Date : 2021-08-02 DOI: 10.1201/9781003128786-16
M. Kwon, H. Remøy
{"title":"User-centred design thinking","authors":"M. Kwon, H. Remøy","doi":"10.1201/9781003128786-16","DOIUrl":"https://doi.org/10.1201/9781003128786-16","url":null,"abstract":"","PeriodicalId":439565,"journal":{"name":"A Handbook of Management Theories and Models for Office Environments and Services","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-08-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131480629","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Decision-making theory 决策理论
A Handbook of Management Theories and Models for Office Environments and Services Pub Date : 2021-07-23 DOI: 10.1201/9781003128786-8
C. Tagliaro, Yingying Hua
{"title":"Decision-making theory","authors":"C. Tagliaro, Yingying Hua","doi":"10.1201/9781003128786-8","DOIUrl":"https://doi.org/10.1201/9781003128786-8","url":null,"abstract":"","PeriodicalId":439565,"journal":{"name":"A Handbook of Management Theories and Models for Office Environments and Services","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127075452","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 23
Service management – focus on customer experience 服务管理——关注客户体验
A Handbook of Management Theories and Models for Office Environments and Services Pub Date : 2021-07-23 DOI: 10.1201/9781003128786-18
V. Danivska, N. J. Klungseth
{"title":"Service management – focus on customer experience","authors":"V. Danivska, N. J. Klungseth","doi":"10.1201/9781003128786-18","DOIUrl":"https://doi.org/10.1201/9781003128786-18","url":null,"abstract":"","PeriodicalId":439565,"journal":{"name":"A Handbook of Management Theories and Models for Office Environments and Services","volume":"97 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133125187","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Collecting theories to obtain an interdisciplinary understanding of workplace management 收集理论以获得对工作场所管理的跨学科理解
A Handbook of Management Theories and Models for Office Environments and Services Pub Date : 2021-07-23 DOI: 10.1201/9781003128786-1
V. Danivska, R. Appel-Meulenbroek
{"title":"Collecting theories to obtain an interdisciplinary understanding of workplace management","authors":"V. Danivska, R. Appel-Meulenbroek","doi":"10.1201/9781003128786-1","DOIUrl":"https://doi.org/10.1201/9781003128786-1","url":null,"abstract":"","PeriodicalId":439565,"journal":{"name":"A Handbook of Management Theories and Models for Office Environments and Services","volume":"35 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123938338","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
Strategy-as-Practice Strategy-as-Practice
A Handbook of Management Theories and Models for Office Environments and Services Pub Date : 2021-07-23 DOI: 10.1201/9781003128786-7
Matthew Thomas
{"title":"Strategy-as-Practice","authors":"Matthew Thomas","doi":"10.1201/9781003128786-7","DOIUrl":"https://doi.org/10.1201/9781003128786-7","url":null,"abstract":"","PeriodicalId":439565,"journal":{"name":"A Handbook of Management Theories and Models for Office Environments and Services","volume":"120 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-07-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121482717","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
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