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INFLUENCE OF LEADERSHIP ON EMPLOYEE PERFORMANCE IN BANDUNG CITY SUB-DISTRICT 领导对万隆市街道员工绩效的影响
IF 2.9
Asia Pacific Journal of Public Administration Pub Date : 2022-05-20 DOI: 10.61317/jc.v1i1.13
Gina Sofia Rahman, Suci Larassati Anjani
{"title":"INFLUENCE OF LEADERSHIP ON EMPLOYEE PERFORMANCE IN BANDUNG CITY SUB-DISTRICT","authors":"Gina Sofia Rahman, Suci Larassati Anjani","doi":"10.61317/jc.v1i1.13","DOIUrl":"https://doi.org/10.61317/jc.v1i1.13","url":null,"abstract":"Leadership is a process carried out by a leader or chairman in influencing others. Jobs that are influenced by one's leadership style will affect the results of employee performance in an organization. Leaders must have principles in their leadership, such as idealized influence, inspirational motivation, intellectual stimulation, individualized consideration. Therefore, the leadership carried out will affect the performance of existing employees in government. The better the function of a leadership that is carried out, it will have a positive effect on employee performance. Therefore, the influence of the quality of employee performance can occur according to the leadership management carried out on employees. This research was conducted using descriptive analysis and verification with a quantitative approach. In this study there are two variables, namely the variable leadership style (X) and the effect on employee performance (Y). The results of the data are presented using a Likert scale from the results of the questionnaire respondents with 60 employees and processed through descriptive data analysis techniques. The hypothesis to be tested in this study relates to whether or not there is a significant influence between the independent or independent variables on the dependent or independent variables. The results of the study obtained that there is an influence of leadership on employee performance in the Di District Office, Bandung City, is acceptable because it is supported by facts from the field.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":"6 1","pages":""},"PeriodicalIF":2.9,"publicationDate":"2022-05-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78313371","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
INFLUENCE OF THE QUALITY OF HUMAN RESOURCES IN PUBLIC SERVICES ON COMMUNITY SATISFACTION IN SOLOKAN JERUK DISTRICT, BANDUNG REGENCY 万隆县索洛坎耶鲁克区公共服务人力资源质量对社区满意度的影响
IF 2.9
Asia Pacific Journal of Public Administration Pub Date : 2022-05-18 DOI: 10.61317/jc.v1i1.14
Rahmat Santa, Marcelina Utami Ngesti
{"title":"INFLUENCE OF THE QUALITY OF HUMAN RESOURCES IN PUBLIC SERVICES ON COMMUNITY SATISFACTION IN SOLOKAN JERUK DISTRICT, BANDUNG REGENCY","authors":"Rahmat Santa, Marcelina Utami Ngesti","doi":"10.61317/jc.v1i1.14","DOIUrl":"https://doi.org/10.61317/jc.v1i1.14","url":null,"abstract":"The role of human resources in government is a very important element in running the government. Human resource management in government is very important as an effort in the relevance between capabilities and fields that are carried out, so that there is no imbalance between abilities and duties and obligations that must be carried out. The progress or failure of an organization depends on the management or management of human resources. Therefore, existing human resources will affect the achievement of work goals and the response of society. The research was conducted using a quantitative descriptive method. The results of the data collected will be processed numerically and described based on the processed data that has been tested. The research subjects that have been determined are the people around the Solokan Jeruk District, Bandung Regency. The research population taken in this study was 60 people. This study has two variables that are the focus of research, namely the human resource variable (X) and community satisfaction variable (Y). The hypothesis to be tested in this study relates to whether or not there is a significant influence between the independent or independent variables on the dependent or independent variables. The results of this study obtained a score of human resources and community satisfaction in the Good category. These results state that there is an influence of human resources on community satisfaction in Solokan Jeruk District, Bandung Regency.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":"11 1","pages":""},"PeriodicalIF":2.9,"publicationDate":"2022-05-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86400771","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
EFFECT OF COMMUNITY SATISFACTION ON EMPLOYEE PERFORMANCE IN CICAHEUM VILLAGE BANDUNG 社区满意度对万隆市慈心村员工绩效的影响
IF 2.9
Asia Pacific Journal of Public Administration Pub Date : 2022-05-14 DOI: 10.61317/jc.v1i1.10
I. Kamaludin, Iin Surtiah, Sunandie Eko Ginanjar
{"title":"EFFECT OF COMMUNITY SATISFACTION ON EMPLOYEE PERFORMANCE IN CICAHEUM VILLAGE BANDUNG","authors":"I. Kamaludin, Iin Surtiah, Sunandie Eko Ginanjar","doi":"10.61317/jc.v1i1.10","DOIUrl":"https://doi.org/10.61317/jc.v1i1.10","url":null,"abstract":"The level of Human Resources (HR) in government and private institutions can be seen from the performance of employees in providing effective and efficient services to the community. Employee performance is the result of work (work achievements) in quantity and quality that has been achieved by an employee in carrying out his duties in accordance with the responsibilities that have been given to him. Public service in kelurahan is a government function in carrying out and providing basic rights that are understood by all components of society as the right to be able to enjoy a dignified life. Therefore, employee performance greatly influences the quality of service in government, so this study analyzes employee performance on community satisfaction in the urban village of Bandung. The research method used is research using quantitative research types with quantitative descriptive research types. The results of the research produced are that employee performance greatly influences the quality of services carried out in the Cicaheum Village, Bandung City.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":"27 1","pages":""},"PeriodicalIF":2.9,"publicationDate":"2022-05-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87461047","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
CUSTOMER SERVICE STRATEGY IN INCREASING THE NUMBER OF CUSTOMERS AT BANK BJB SYARIAH BRAGA BRANCH OFFICE 客户服务策略，以增加银行BJB伊斯兰布拉加分行的客户数量
IF 2.9
Asia Pacific Journal of Public Administration Pub Date : 2022-05-14 DOI: 10.61317/jc.v1i1.7
Hanif Achmad Rasyid Jauhari, Mujahid Shiroth Rasyid Jauhari
{"title":"CUSTOMER SERVICE STRATEGY IN INCREASING THE NUMBER OF CUSTOMERS AT BANK BJB SYARIAH BRAGA BRANCH OFFICE","authors":"Hanif Achmad Rasyid Jauhari, Mujahid Shiroth Rasyid Jauhari","doi":"10.61317/jc.v1i1.7","DOIUrl":"https://doi.org/10.61317/jc.v1i1.7","url":null,"abstract":"Very tight competition in the world of banking services business has forced banking service companies to compete for the hearts of customers. Every company wants to maintain its presence in customers in order to survive and expand market share. To be able to entering the market, the company is required to meet customer needs by improving services. Bank bjb Syariah Braga Branch Office preparing staff employees who are able to handle their customers, which is usually called customer service. Customer service has the main task of providing services and fostering good relations with customers, therefore Bank bjb Syariah Braga Branch Office makes a special strategy so that customers feel comfortable so that it affects the number of customers who come to the office because of the services provided by customer service. The problem in this research is how the strategy of customer service in providing services to customers and the efforts that affect customer service at Bank bjb Syariah Braga Branch Office. The purpose of this research is to determine the strategy of customer service in providing services to customers and the efforts that affect customer service at Bank bjb Syariah Braga Branch Office. In this study the authors used qualitative research by using this research to produce descriptive data. Overall, it can be concluded from this research that it shows that the customer service strategy in providing services to customers, namely, competence (competence), trusted & trust (trust and be trusted), honesty (honesty), service excellent (excellent service), and innovation (change). As well as the efforts made by customer service in increasing the number of customers, the first is seven new accounts in one day, the second is cross selling, the third is roll play and the last is shopper. Thus, based on the results of this study, it is expected that the customer service of Bank bjb Syariah Braga Branch Office can improve good service to customers.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":"23 1","pages":""},"PeriodicalIF":2.9,"publicationDate":"2022-05-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78152836","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
The influence of servant leadership on job performance through innovative work behavior: does public service motivation matter? 服务型领导通过创新工作行为对工作绩效的影响:公共服务动机是否重要?
IF 2.9
Asia Pacific Journal of Public Administration Pub Date : 2022-05-11 DOI: 10.1080/23276665.2022.2070517
Bui Nhat Vuong
{"title":"The influence of servant leadership on job performance through innovative work behavior: does public service motivation matter?","authors":"Bui Nhat Vuong","doi":"10.1080/23276665.2022.2070517","DOIUrl":"https://doi.org/10.1080/23276665.2022.2070517","url":null,"abstract":"ABSTRACT This study empirically investigates the effects of servant leadership on job performance and notes the mediating role of innovative work behaviour and the moderating role of public service motivation. The research framework was tested using a survey of 361 civil servants working in local governments in Vietnam. The findings indicated significant positive effects of servant leadership on job performance. This relationship was partially mediated by innovative work behaviour. In addition, the study found that public service motivation positively affected innovative work behaviour and strengthened its association with servant leadership. The managerial implication is that public managers should promote civil servants’ public service motivation and adopt servant leadership. Suggestions for future research are also presented.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":"44 1","pages":"295 - 315"},"PeriodicalIF":2.9,"publicationDate":"2022-05-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"83120399","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 9
Inter-city competition and local government debts in China: a spatial econometric analysis 中国城市间竞争与地方政府债务:空间计量分析
IF 2.9
Asia Pacific Journal of Public Administration Pub Date : 2022-05-11 DOI: 10.1080/23276665.2022.2071305
Yanbing Han, Min Xiong, Shaoming Cheng, H. Guo
{"title":"Inter-city competition and local government debts in China: a spatial econometric analysis","authors":"Yanbing Han, Min Xiong, Shaoming Cheng, H. Guo","doi":"10.1080/23276665.2022.2071305","DOIUrl":"https://doi.org/10.1080/23276665.2022.2071305","url":null,"abstract":"ABSTRACT Debts incurred by Chinese cities have skyrocketed. Policymakers and scholars are concerned with potential default risks and political, economic, and social impacts of a possible debt default. It has also drawn attention to drivers of the rapidly increasing municipal debts. This article examines the extent to which competition among Chinese cities affected the debts they accumulated. Drawing from the literature of local government strategic interaction and fiscal competition, we hypothesised that spillover effects might exist among Chinese cities’ decisions and behaviours to issue how much bonds. With access to a panel dataset of 285 cities over 2008–2016, we applied the spatial panel regression analysis to capture and gauge the spillover effects on debt accumulation of Chinese cities. Findings confirm the spillover effects among Chinese cities and support the role that inter-city competition has played in the rapid accumulation of municipal debts.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":"79 1","pages":"271 - 290"},"PeriodicalIF":2.9,"publicationDate":"2022-05-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91279753","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Quality of government in the Asia Pacific region 亚太地区的政府质素
IF 2.9
Asia Pacific Journal of Public Administration Pub Date : 2022-04-03 DOI: 10.1080/23276665.2022.2062400
V. Lapuente, Kohei Suzuki
{"title":"Quality of government in the Asia Pacific region","authors":"V. Lapuente, Kohei Suzuki","doi":"10.1080/23276665.2022.2062400","DOIUrl":"https://doi.org/10.1080/23276665.2022.2062400","url":null,"abstract":"to critical the development of competence in the for countries and have to them with the goal of the overall quality of government in the country.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":"27 1","pages":"101 - 105"},"PeriodicalIF":2.9,"publicationDate":"2022-04-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74049098","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Serving society vs. the individual user? Experimental evidence on the role of public service motivation in predicting job-task preferences 服务社会还是个人用户?公共服务动机预测工作任务偏好作用的实验证据
IF 2.9
Asia Pacific Journal of Public Administration Pub Date : 2022-03-29 DOI: 10.1080/23276665.2022.2047749
Jessica Breaugh, Guillem Ripoll
{"title":"Serving society vs. the individual user? Experimental evidence on the role of public service motivation in predicting job-task preferences","authors":"Jessica Breaugh, Guillem Ripoll","doi":"10.1080/23276665.2022.2047749","DOIUrl":"https://doi.org/10.1080/23276665.2022.2047749","url":null,"abstract":"ABSTRACT Although the term public service motivation (PSM) was coined 30 years ago, its theoretical development is still ongoing. One of these debates examines how to differentiate it from likeminded concepts. Recent theoretical development related to PSM focus on the salience of giving back to society, or non-identified beneficiaries, in contrast to individual users. To assess this distinction, empirical research is essential. Using a between-subjects vignette experiment among a representative sample of 1512 citizens in Catalonia (Spain), we test whether PSM can predict task preferences depending on the extent to which they are oriented to non-identified and identified beneficiaries. This article demonstrates that PSM is mainly oriented to society at large rather than individual users. The findings present evidence to confirm emerging PSM conceptualisations as well as highlight important implications for research and practice – especially with respect to public service job design.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":"63 1","pages":"249 - 270"},"PeriodicalIF":2.9,"publicationDate":"2022-03-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"91000164","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
Linking quality of government to outcomes of civil service training: evidence from southeast asian countries 将政府质量与公务员培训成果联系起来:来自东南亚国家的证据
IF 2.9
Asia Pacific Journal of Public Administration Pub Date : 2022-03-11 DOI: 10.1080/23276665.2022.2028172
Hyeon-Suk Lyu, Tae Hyung Kim, Daeun Sung, M. Moon
{"title":"Linking quality of government to outcomes of civil service training: evidence from southeast asian countries","authors":"Hyeon-Suk Lyu, Tae Hyung Kim, Daeun Sung, M. Moon","doi":"10.1080/23276665.2022.2028172","DOIUrl":"https://doi.org/10.1080/23276665.2022.2028172","url":null,"abstract":"ABSTRACT Despite the growing body of evidence about quality of government, few studies have applied the results to the outcomes of civil service training programmes. Given that the development of civil service capacity is a key driver of national development, this study explores the nexus between quality of government in Southeast Asian countries and the outcomes of civil service training programmes. Using a survey of Southeast Asian civil servants who participated in capacity development programmes organised by various Korean institutions, this study examines trainees’ perceptions of quality of government, the capacity needs of their civil services, and the limitations of and improvements in existing capacity development programmes. This study offers theoretical and practical implication concerning associations between quality of government and the effectiveness of official development assistance training programmes for civil servants in developing countries.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":"27 1","pages":"172 - 190"},"PeriodicalIF":2.9,"publicationDate":"2022-03-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73883717","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Political parties and policy transfer in authoritarianism 威权主义下的政党与政策转移
IF 2.9
Asia Pacific Journal of Public Administration Pub Date : 2022-03-09 DOI: 10.1080/23276665.2022.2045206
Hang Duong
{"title":"Political parties and policy transfer in authoritarianism","authors":"Hang Duong","doi":"10.1080/23276665.2022.2045206","DOIUrl":"https://doi.org/10.1080/23276665.2022.2045206","url":null,"abstract":"ABSTRACT While recognising the significance of political actors in policy transfer, research focuses more on the role of political elites than on political parties and is dominated by studies about Western democracies rather than authoritarian states. This article examines how the ruling party shapes merit-based policy transfer in authoritarian Vietnam. It finds that with the combined developmental and political motivation, the ruling party takes comprehensive control over the transfer process through their authority to initiate, navigate, and approve. The one-party structure has both facilitating and constraining effects, allowing the ruling party to adopt a selective policy transfer approach that results in meritocracy without neutral competence. The study shows the dialectical relationship between structure and agency in policy transfer. It also challenges the assumption that the separation of political and bureaucratic careers can be applicable in authoritarianism by showing that a politically neutral civil service is impossible in the context of highly politicised merit-based policy transfer.","PeriodicalId":43945,"journal":{"name":"Asia Pacific Journal of Public Administration","volume":"24 1","pages":"37 - 53"},"PeriodicalIF":2.9,"publicationDate":"2022-03-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81681840","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 2
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