Global Knowledge Memory and Communication最新文献

{"title":"The use of blockchain technology to build smart cities: creating public value in Kuwait","authors":"Afnan N. Alkhaldi, Huda Alrashidi, Khawla Alhasan, Ahmad Alsadeeqi, Abdullah Alshami","doi":"10.1108/gkmc-11-2022-0263","DOIUrl":"https://doi.org/10.1108/gkmc-11-2022-0263","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to understand the public value of the government of Kuwait using blockchain technology to develop the capabilities of smart cities.\u0000\u0000\u0000Design/methodology/approach\u0000Research was conducted in Kuwait, where the increased use of blockchain technology has been evidenced in both the private and public sectors. A total of seven IT managers were interviewed to gauge their responses to blockchain and its use in Kuwait ministries.\u0000\u0000\u0000Findings\u0000Blockchain technology offers many benefits for the development of smart cities in Kuwait. This is a statement that received almost mutual agreement amongst all the IT managers interviewed. However, as regards wider acceptance, the majority mentioned that a framework is necessary to better articulate the public value of using blockchain in smart cities in Kuwait.\u0000\u0000\u0000Originality/value\u0000This paper develops research hypotheses and a framework for articulating the public value of blockchain technology for smart cities in Kuwait.\u0000","PeriodicalId":43718,"journal":{"name":"Global Knowledge Memory and Communication","volume":null,"pages":null},"PeriodicalIF":1.8,"publicationDate":"2023-06-06","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74369220","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Examining employee performance through knowledge management practices, organisational commitment and capacity building in the Malaysian hotel industry","authors":"Ataul Karim Patwary, Nor Azam, M. Ashraf, Abdullah Muhamed Yusoff, W. Mehmood, Md Karim Rabiul","doi":"10.1108/gkmc-11-2022-0256","DOIUrl":"https://doi.org/10.1108/gkmc-11-2022-0256","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to examine the role of knowledge management practices, organisational commitment and capacity building on employee performance in the hotel industry. This study also investigated the mediating role of organisational commitment and capacity building between knowledge management practices and employee performance.\u0000\u0000\u0000Design/methodology/approach\u0000A quantitative approach and questionnaire survey were used to collect data from hotel employees from Malaysia. Self-administered questionnaires were distributed to collect data from 291 participants, and partial least squares structural equation modelling was used to analyse the hypotheses.\u0000\u0000\u0000Findings\u0000The results of this study confirm that knowledge management practices positively and significantly affect knowledge-employee performance. Employees achieve this performance through the mediating influence of organisational commitment and capacity building culture.\u0000\u0000\u0000Practical implications\u0000This study offers several implications for Malaysian practitioners and policymakers regarding learning and knowledge management practices in the hospitality industry. The results suggest that organisations can manage knowledge assets and key processes of the organisational environment to create and use knowledge to improve sustainable employee performance through knowledge management practices.\u0000\u0000\u0000Originality/value\u0000This study sheds light on the knowledge management literature by examining the effect of knowledge management practices on organisational commitment, particularly in the hospitality industry in Malaysia.\u0000","PeriodicalId":43718,"journal":{"name":"Global Knowledge Memory and Communication","volume":null,"pages":null},"PeriodicalIF":1.8,"publicationDate":"2023-06-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88225989","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Leadership, tacit and explicit knowledge sharing in Saudi Arabian non-profit organizations: the mediating role of organizational commitment","authors":"Shahbaz Sharif, O. Albadry, Muhammad Kashif Durrani, Muhammad Hamid Shahbaz","doi":"10.1108/gkmc-02-2023-0050","DOIUrl":"https://doi.org/10.1108/gkmc-02-2023-0050","url":null,"abstract":"\u0000Purpose\u0000Employees are driven and motivated to exercise knowledge-based resources as a result of leadership. Therefore, this study aims to examine the effect of authentic leadership on organizational commitment and tacit and explicit knowledge-sharing behaviors in Saudi non-profit organizations (NPOs). The study also aims to explore authentic leadership’s direct and indirect impact on tacit and explicit knowledge-sharing behaviors via organizational commitment.\u0000\u0000\u0000Design/methodology/approach\u0000The study used a quantitative research design by distributing a survey questionnaire among 415 employees. A total of 300 responses were collected during the survey questionnaire data collection.\u0000\u0000\u0000Findings\u0000The results showed that authentic leadership significantly and positively influenced organizational commitment and tacit and explicit knowledge sharing. Additionally, organizational commitment significantly and positively mediated the relationship between authentic leadership and tacit knowledge sharing, and there was partial mediation. However, organizational commitment failed to mediate the relationship between authentic leadership and explicit knowledge sharing.\u0000\u0000\u0000Practical implications\u0000The management of Saudi NPOs should focus on developing knowledge capital resources for employees who work in an organization to get a competitive advantage.\u0000\u0000\u0000Originality/value\u0000The study made a novel contribution that the Saudi NPOs should promote tacit and explicit knowledge-sharing but focus more on explicit knowledge sharing.\u0000","PeriodicalId":43718,"journal":{"name":"Global Knowledge Memory and Communication","volume":null,"pages":null},"PeriodicalIF":1.8,"publicationDate":"2023-05-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"87600162","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Moderating effects of uncertainty on relative brand trust–love","authors":"Geeta Marmat","doi":"10.1108/gkmc-11-2022-0272","DOIUrl":"https://doi.org/10.1108/gkmc-11-2022-0272","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to provide information that reflects the true state of affairs and to develop a conceptual model that examines the moderating effect of uncertainty on relative brand trust–love.\u0000\u0000\u0000Design/methodology/approach\u0000Extant empirical studies, conceptual literature and related theories were identified and integrated to develop the conceptual model.\u0000\u0000\u0000Findings\u0000Findings of the study suggest that relative brand trust–love arises because of different components of uncertainty. Relative brand trust–love exhibited by the customer is moderated by uncertainty at the individual level, brand level and technology level. These uncertainties represent the situation that considers if relative brand trust–love can be enhanced. A few propositions have been suggested for such situations to enhance relative brand trust–love.\u0000\u0000\u0000Research limitations/implications\u0000This paper proposes a conceptual model and also makes research propositions that need to be validated and confirmed empirically. It adds value to theoretical advancements in strengthening the customer–brand relationship. Furthermore, results suggest that relative brand trust–love can be improved over time if these components can be supported by increasing information at different levels. The conclusions will be informative to practitioners and brand managers in strengthening a brand into the market more effectively. Moreover, it can transform the brand into a global brand and help build sustainable long-term relationships. Findings can be useful and interesting information for the researchers who are interested in finding strategic ways for effective decision-making related to brand trust and brand love.\u0000\u0000\u0000Originality/value\u0000The conceptual model, and the propositions related to different levels of uncertainty, and its effect on relative brand trust–love, is a new approach in enhancing relative brand trust–love and hence helpful in strengthening the quality of customer–brand relationships.\u0000","PeriodicalId":43718,"journal":{"name":"Global Knowledge Memory and Communication","volume":null,"pages":null},"PeriodicalIF":1.8,"publicationDate":"2023-05-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90261590","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"A systematic literature review (SLR) of circulation methods in academic libraries: proposing QR codes for self-issue/return method","authors":"S. Kharat, S. Nagarkar, B. Panage","doi":"10.1108/gkmc-08-2022-0188","DOIUrl":"https://doi.org/10.1108/gkmc-08-2022-0188","url":null,"abstract":"Purpose\u0000The purpose of this study is to systematically examine the existing literature published on the circulation methods used in academic libraries and to discuss a proposed model for the self-check-in and check-out methods using quick response (QR) codes.\u0000\u0000\u0000Design/methodology/approach\u0000A systematic literature review (SLR) provided a complete overview of circulation systems used in academic libraries for the last more than 140 years. Preferred reporting items for systematic reviews and meta-analyses (PRISMA) method for SLR was used. Several databases such as ProQuest, Emerald, Library and Information Science Abstracts, EBSCO and Google Scholar were searched. Out of 277 papers retrieved in the search, 43 most relevant papers were taken up for the SLR. These were classified into four themes based on the systems of circulation used, namely, manual (5), mechanized (13), automated (5) and networked system (20). Based on the findings of the SLR, a model of circulation system in which QR code technology has been used.\u0000\u0000\u0000Findings\u0000The result of SLR identified 33 systems used in above mentioned four groups. Among this, a large number 48.48% of mechanized systems were found. Each system has limitations either because of devices used or of technology. The present study proposes a QR code-based model at the circulation desk, for which a prototype of Android app has been designed. This would help to initiate the new “self-services” facility to users at the circulation desk.\u0000\u0000\u0000Practical implications\u0000The proposed model, after its successful implementation, can be adopted by academic libraries. Guidelines and a graphical representation of this study can be used by any researcher for further experimentation.\u0000\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, this is the first kind of study in which a QR code-based Android app model has been proposed for library circulation records.","PeriodicalId":43718,"journal":{"name":"Global Knowledge Memory and Communication","volume":null,"pages":null},"PeriodicalIF":1.8,"publicationDate":"2023-05-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"88006044","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Everyday life information seeking behavior of transgender people in Pakistan","authors":"Qazi Imran Ahmad, N. Warraich, Amara Malik","doi":"10.1108/gkmc-01-2023-0024","DOIUrl":"https://doi.org/10.1108/gkmc-01-2023-0024","url":null,"abstract":"\u0000Purpose\u0000This study aims to investigate the everyday life information seeking behavior of transgender people in Pakistan.\u0000\u0000\u0000Design/methodology/approach\u0000A quantitative study, based on a survey design, was conducted to explore the everyday information needs of transgender people along with the types and frequency of using information sources. This study further explored the barriers to seeking everyday life information. Data were collected from 378 transgender people from Pakistan.\u0000\u0000\u0000Findings\u0000Music related information was the most important daily life information need and television appeared as one of the primary information sources frequently consulted by the transgender people. The respondents revealed a variety of challenges in accessing information including lack of education, lack of understanding about available information sources, biased treatment by the public and lack of technological skills. Furthermore, a statistically significant difference was found in everyday information needs and sources consulted on the basis of their age and education.\u0000\u0000\u0000Originality/value\u0000The findings provide a guideline to educate information providers, government agencies and other stakeholders about the information needs of this marginalized community in Pakistan. This study also suggests ways in which stakeholder may improve information systems and services to better assist transgender people.\u0000","PeriodicalId":43718,"journal":{"name":"Global Knowledge Memory and Communication","volume":null,"pages":null},"PeriodicalIF":1.8,"publicationDate":"2023-05-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89124087","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Digital exclusion of women: a systematic review","authors":"M. Gupta, R. Kiran","doi":"10.1108/gkmc-12-2022-0301","DOIUrl":"https://doi.org/10.1108/gkmc-12-2022-0301","url":null,"abstract":"\u0000Purpose\u0000This study firstly aims to prepare a hierarchical structure of the barriers contributing to digital exclusion of women. Secondly, the study aims to understand the inter-relationship of the barriers by converting them into a cyclic flow.\u0000\u0000\u0000Design/methodology/approach\u0000Systematic review was conducted through Web of Science and EBSCO Host Discovery Services with keywords: “digital divide” OR “digital gap” OR “digital inequality” OR “online difference” AND gender AND wom?n AND factors OR “demographic factors” OR “socio-economic” OR determinants OR reasons OR causes OR influences. Review was conducted of articles published in English language after 2012. Systematic literature review was conducted in line with Preferred Reporting Items for Systematic Reviews and Meta-Analyses Framework 2020. Authors reviewed 21 reports.\u0000\u0000\u0000Findings\u0000This research found absence of education as the root of digital exclusion of women in the hierarchy of barriers. The cyclic flow of barriers displayed that how ill education of women lead to financial and psychological dependence of women on men, creating a hurdle in women empowerment. To break the cycle of digital exclusion, women education is must not only on primary basis but their tertiary education is important too.\u0000\u0000\u0000Originality/value\u0000This study makes an important contribution by ranking those barriers in a pyramid hierarchy and depicting their inter relation by framing a cyclic structure. This study provides suggestions to remove those barriers and ultimately break their chain to provide digital inclusive society for women.\u0000","PeriodicalId":43718,"journal":{"name":"Global Knowledge Memory and Communication","volume":null,"pages":null},"PeriodicalIF":1.8,"publicationDate":"2023-05-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"74547870","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Staff engagement and perceptions of video games in public libraries in Aotearoa New Zealand","authors":"Lisette Templeton, A. Goulding","doi":"10.1108/gkmc-12-2022-0284","DOIUrl":"https://doi.org/10.1108/gkmc-12-2022-0284","url":null,"abstract":"\u0000Purpose\u0000This paper aims to investigate public library staff engagement and perceptions of video games and video game services.\u0000\u0000\u0000Design/methodology/approach\u0000Quantitative and qualitative data on staff video game experiences, perceptions and confidence were collected through an online questionnaire.\u0000\u0000\u0000Findings\u0000The results indicate an overall positive perception of video games in public libraries, with 87% of the respondents supporting video games in public libraries. Video game players appear to think more positively about video games and have more general knowledge about them than non-players. They also appeared to be more confident in delivering related services and were more likely to be running gaming-related events. It was concluded that staff attitudes towards video games are not a barrier to their inclusion in public libraries, as found in previous research.\u0000\u0000\u0000Practical implications\u0000Encouraging staff engagement with video games may improve their knowledge and confidence in delivering video game services, although further research is required to confirm this. There is a potentially underserved population of those aged 46–84 years, nearly half of whom play video games. Evaluation of this potentially underserved population is an interesting topic for future research.\u0000\u0000\u0000Originality/value\u0000To the best of the authors’ knowledge, this was the first survey of public library staff views towards video games in Aotearoa New Zealand, and it updates previous research in light of developments in gaming, gaming technology and the increased focus on public libraries as providers of digital technology and sites of community engagement.\u0000","PeriodicalId":43718,"journal":{"name":"Global Knowledge Memory and Communication","volume":null,"pages":null},"PeriodicalIF":1.8,"publicationDate":"2023-05-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"76401989","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Research data management services in academic libraries: a comparative study of South Asia and Southeast Asia","authors":"Priyanka Sinha, S. A., M. Sinha","doi":"10.1108/gkmc-01-2023-0033","DOIUrl":"https://doi.org/10.1108/gkmc-01-2023-0033","url":null,"abstract":"\u0000Purpose\u0000This study aims to understand the research data management (RDM) services offered by academic libraries in South Asian and Southeast Asian countries. This study aims to evaluate the library and information science professionals’ required RDM skills and the challenges faced with providing RDM services.\u0000\u0000\u0000Design/methodology/approach\u0000The research methodology for this study used a survey method with purposive sampling. Data were collected through online structured questionnaires, which were used to examine the current state of RDM services offered in academic libraries in South Asia and Southeast Asia.\u0000\u0000\u0000Findings\u0000South Asian and Southeast Asian region major types of RDM services provided were data repository, data management training, maintaining Web resources, data study and analysis, and promoting awareness of reusable data sources. Little attention was given to advisory services on data analysis/mining/visualization and supporting reproducibility and workflow transparency. The results indicated that most respondents agreed that metadata standards and data management planning skills were required for RDM services in South Asia and Southeast Asia.\u0000\u0000\u0000Originality/value\u0000This study is significant because it offers a comprehensive assessment of ongoing RDM services in academic libraries of South Asia and Southeast Asia. Most current literature focuses on best practices in developed nations. This study highlights the need for more competent and dedicated academic staff for effective RDM services. Library professionals can use this study to identify the gaps in RDM services and suggest formative measures to overcome such challenges.\u0000","PeriodicalId":43718,"journal":{"name":"Global Knowledge Memory and Communication","volume":null,"pages":null},"PeriodicalIF":1.8,"publicationDate":"2023-05-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79859610","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Uncertainty avoidance and acceptance of the digital payment systems: a partial least squares-structural equation modeling (PLS-SEM) approach","authors":"A. Alkhwaldi, A. Al-Qudah, Hamood Mohammed Al-Hattami, Manaf Al-Okaily, A. Al-Adwan, Bilal Abu-Salih","doi":"10.1108/gkmc-07-2022-0161","DOIUrl":"https://doi.org/10.1108/gkmc-07-2022-0161","url":null,"abstract":"\u0000Purpose\u0000The purpose of this study is to investigate the determinants that likely influence the intention of using digital payment systems such as the Jordan Mobile Payment (JoMoPay) system among public sector employees in Jordan. To achieve the purpose of the current study, the authors developed a new research model based on the extended unified theory of acceptance and use of technology (UTAUT2), with one of Hofstede’s cross-cultural dimension scales [uncertainty avoidance (UA)] to provide a further understanding of the JoMoPay system acceptance in Jordan.\u0000\u0000\u0000Design/methodology/approach\u0000A partial least squares-structural equation modeling approach was used to analyze the data collected by self-administration from the 270 employees working in the Jordanian public sector located in Amman city, the capital city of Jordan. Because most main public sectors are located in Amman and because of the cost and time considerations, the current study applied a non-probability sampling with the purposive sampling technique.\u0000\u0000\u0000Findings\u0000The empirical results reveal that the evident drivers of behavioral intention to use the JoMoPay system are significantly and positively influenced by social influence, UA, performance expectancy, price value and effort expectancy; therefore, the H1, H2, H3, H5 and H6 were supported. Conversely, the results show no significant relationship between facilitating conditions and the behavioral intention to use the JoMoPay system, and hence, the related hypothesis (H4) was not supported.\u0000\u0000\u0000Practical implications\u0000The results of this study provide beneficial information to the Central Bank of Jordan and other service providers in Jordan about employee intentions to adopt JoMoPay system and increase decision-makers’ knowledge on factors that have an important impact in UTAUT2 model.\u0000\u0000\u0000Social implications\u0000The results of this study enable policymakers to understand the important factors that will enhance savings, investments and living standards, create job opportunities as well as reduce the poverty, the paper money printing cost, risks of money transportation cost and the risk of human errors.\u0000\u0000\u0000Originality/value\u0000The outcomes obtained will help both practitioners and researchers elucidate and understand the situation of digital payment systems acceptance among Jordanian public sector employees, as well as help them formulate plans to expedite the adoption process of digital payment systems in the case of UA.\u0000","PeriodicalId":43718,"journal":{"name":"Global Knowledge Memory and Communication","volume":null,"pages":null},"PeriodicalIF":1.8,"publicationDate":"2023-04-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"72749560","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}