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Customer Engagement in a Big Data World 大数据世界中的客户参与
Northeastern University D'Amore-McKim School of Business Research Paper Series Pub Date : 2016-11-05 DOI: 10.1108/JSM-10-2016-0352
W. Kunz, Lerzan Aksoy, Yakov Bart, Kristina Heinonen, Sertan Kabadayi, Francisco Villaroel Ordenes, M. Sigala, D. Diaz, B. Theodoulidis
{"title":"Customer Engagement in a Big Data World","authors":"W. Kunz, Lerzan Aksoy, Yakov Bart, Kristina Heinonen, Sertan Kabadayi, Francisco Villaroel Ordenes, M. Sigala, D. Diaz, B. Theodoulidis","doi":"10.1108/JSM-10-2016-0352","DOIUrl":"https://doi.org/10.1108/JSM-10-2016-0352","url":null,"abstract":"This paper aims to propose that the literature on customer engagement has emphasized the benefits of customer engagement to the firm and, to a large extent, ignored the customers’ perspective. By drawing upon co-creation and other literature, this paper attempts to alleviate this gap by proposing a strategic framework that aligns both the customer and firm perspectives in successfully creating engagement that generates value for both the customer and the bottom line.,A strategic framework is proposed that includes the necessary firm resources, data, process, timeline and goals for engagement, and captures customers’ motives, situational factors and preferred engagement styles.,The authors argue that sustainability of data-driven customer engagement requires a dynamic and iterative value generation process involving customers recognizing the value of engagement behaviours and firm’s ability to capture and passing value back to customers.,This paper proposes a dynamic strategic value-creation framework that comprehensively captures both the customer and firm perspectives to data-driven customer engagement.","PeriodicalId":431067,"journal":{"name":"Northeastern University D'Amore-McKim School of Business Research Paper Series","volume":"46 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-11-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126907957","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 158
Corporate Governance Deviance 公司治理偏差
Northeastern University D'Amore-McKim School of Business Research Paper Series Pub Date : 2016-07-18 DOI: 10.5465/AMR.2014.0394
Ruth V. Aguilera, W. Q. Judge, S. Terjesen
{"title":"Corporate Governance Deviance","authors":"Ruth V. Aguilera, W. Q. Judge, S. Terjesen","doi":"10.5465/AMR.2014.0394","DOIUrl":"https://doi.org/10.5465/AMR.2014.0394","url":null,"abstract":"We develop the concept of corporate governance deviance and seek to understand why, when, and how a firm adopts governance practices that do not conform to the dominant governance logic. Drawing on institutional theory, coupled with both the entrepreneurship and corporate governance literature, we advance a middle-range theory of the antecedents of corporate governance deviance that considers both the institutional context and firm-level agency. Specifically, we highlight the centrality of a firm’s entrepreneurial identity as it interacts with the national governance logic to jointly create corporate governance discretion (i.e., the latitude of accessible governance practices) within the firm. We argue that as a firm’s governance discretion increases, it will be more likely to adopt overconforming or underconforming governance practices that deviate from established norms and practices. Moreover, we propose that adopting a deviant corporate governance practice is contingent on the governance regulatory en...","PeriodicalId":431067,"journal":{"name":"Northeastern University D'Amore-McKim School of Business Research Paper Series","volume":"98 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2016-07-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116425701","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 149
Bundling and Quality Assurance 捆绑和质量保证
Northeastern University D'Amore-McKim School of Business Research Paper Series Pub Date : 2015-08-27 DOI: 10.2139/ssrn.2658922
James D Dana, K. Spier
{"title":"Bundling and Quality Assurance","authors":"James D Dana, K. Spier","doi":"10.2139/ssrn.2658922","DOIUrl":"https://doi.org/10.2139/ssrn.2658922","url":null,"abstract":"We consider a repeated moral hazard model of product quality choice by a multiproduct firm selling experience goods with imperfect private monitoring. When consumers receive imperfect private signals of product quality, consuming two products from the same firm improves monitoring. Monitoring by consumers has a positive externality on other consumers, but consumers ignore this when making their purchase decisions. Product bundling improves product quality by constraining consumers to purchase both goods and monitor more effectively. The social and private value of bundling is even larger if (1) consumers can only attribute a negative signal to a pair of complementary products and not to a specific product, and (2) if one of the two goods is a durable and the other is a complementary nondurable.","PeriodicalId":431067,"journal":{"name":"Northeastern University D'Amore-McKim School of Business Research Paper Series","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-08-27","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131748774","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 10
A Summary of Research on External Auditor Reliance on the Internal Audit Function 外部审计师对内部审计职能依赖研究综述
Northeastern University D'Amore-McKim School of Business Research Paper Series Pub Date : 2012-04-01 DOI: 10.2139/ssrn.2035087
Charles W. Bame-Aldred, D. M. Brandon, William F. Messier, Jr., Larry E. Rittenberg, Chad M. Stefaniak
{"title":"A Summary of Research on External Auditor Reliance on the Internal Audit Function","authors":"Charles W. Bame-Aldred, D. M. Brandon, William F. Messier, Jr., Larry E. Rittenberg, Chad M. Stefaniak","doi":"10.2139/ssrn.2035087","DOIUrl":"https://doi.org/10.2139/ssrn.2035087","url":null,"abstract":"SUMMARY: Public Company Accounting Oversight Board (PCAOB) Auditing Standard No. 5 (AS5) allows external auditors (EAs) to rely on the internal audit function (IAF) when the internal audit activiti...","PeriodicalId":431067,"journal":{"name":"Northeastern University D'Amore-McKim School of Business Research Paper Series","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2012-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125594296","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 109
The 2008 Short Sale Ban: Liquidity, Dispersion of Opinion, and the Cross-Section of Returns of U.S. Financial Stocks 2008年卖空禁令:流动性、意见分散和美国金融股收益的横截面
Northeastern University D'Amore-McKim School of Business Research Paper Series Pub Date : 2011-01-19 DOI: 10.2139/ssrn.1422728
Don M. Autore, R. Billingsley, Tunde Kovacs
{"title":"The 2008 Short Sale Ban: Liquidity, Dispersion of Opinion, and the Cross-Section of Returns of U.S. Financial Stocks","authors":"Don M. Autore, R. Billingsley, Tunde Kovacs","doi":"10.2139/ssrn.1422728","DOIUrl":"https://doi.org/10.2139/ssrn.1422728","url":null,"abstract":"This study examines the cross-sectional impact of the 2008 short sale ban on the returns of US financial stocks. Motivated by the large cross-sectional variation in the extent to which banned stocks suffer an illiquidity shock, we hypothesize that stocks with larger liquidity declines are associated with poorer contemporaneous stock returns. The evidence supports this hypothesis and suggests that this effect is stronger for more liquid stocks, as predicted by Amihud and Mendelson (1986). Moreover, consistent with Miller's (1977) model, we report a valuation reversal whereby stocks with higher abnormal returns at the onset of the ban have lower abnormal returns at its removal. Our findings are robust when we control for firms most affected by TARP, include non-banned matched firms, and compare banned firms' stock returns with their bond returns. From a policy standpoint, the ban reduced valuations, ceteris paribus, of the stocks that were hardest hit by illiquidity.","PeriodicalId":431067,"journal":{"name":"Northeastern University D'Amore-McKim School of Business Research Paper Series","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-01-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125123768","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 79
Equity Issues and Temporal Variation in Information Asymmetry 股权问题与信息不对称的时间变化
Northeastern University D'Amore-McKim School of Business Research Paper Series Pub Date : 2009-06-01 DOI: 10.2139/ssrn.639363
Don M. Autore, Tunde Kovacs
{"title":"Equity Issues and Temporal Variation in Information Asymmetry","authors":"Don M. Autore, Tunde Kovacs","doi":"10.2139/ssrn.639363","DOIUrl":"https://doi.org/10.2139/ssrn.639363","url":null,"abstract":"We investigate the intertemporal relation between information asymmetry and equity issues, and particularly focus on which firms drive this relation. We find that when information asymmetry for a particular firm is low compared to the recent past, the firm is more likely to issue equity as opposed to debt. Importantly, this intertemporal association is driven by firms with high levels of information asymmetry. These firms are more prone to adverse selection costs and thus have more to gain by issuing equity after a narrowing of the information gap between managers and investors. Our findings are robust to various firm-specific proxies for information asymmetry.","PeriodicalId":431067,"journal":{"name":"Northeastern University D'Amore-McKim School of Business Research Paper Series","volume":"69 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2009-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132497408","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 64
Toward an Epistemology of Practice 走向实践认识论
Northeastern University D'Amore-McKim School of Business Research Paper Series Pub Date : 2007-12-01 DOI: 10.5465/AMLE.2007.27694950
J. Raelin
{"title":"Toward an Epistemology of Practice","authors":"J. Raelin","doi":"10.5465/AMLE.2007.27694950","DOIUrl":"https://doi.org/10.5465/AMLE.2007.27694950","url":null,"abstract":"Higher and post-experience education in many parts of the world has unfortunately overlooked what practice can contribute to our knowledge base distinctly and additively from classroom education. Ultimately, we need a synthesis of theory and practice if we are to prepare thoughtful practitioners. Using conceptual and practical approaches from constructionist thought borrowing such tools as tacit knowledge, critical reflection, and mastery, this paper proposes a means to effect such a synthesis. Needed is a new epistemology of practice that adds praxis to classroom education in order to help learners deconstruct the structures and systems that embed their social environments. The paper also examines the outcomes and particular competencies that emanate from a practice-based learning. Implications for teaching by learning from this practice epistemology are discussed.","PeriodicalId":431067,"journal":{"name":"Northeastern University D'Amore-McKim School of Business Research Paper Series","volume":"74 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2007-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122815342","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 346
House of Security: Locale, Roles and Resources for Ensuring Information Security 安全之家:确保信息安全的场所、角色和资源
Northeastern University D'Amore-McKim School of Business Research Paper Series Pub Date : 2006-08-01 DOI: 10.2139/ssrn.926627
{"title":"House of Security: Locale, Roles and Resources for Ensuring Information Security","authors":"","doi":"10.2139/ssrn.926627","DOIUrl":"https://doi.org/10.2139/ssrn.926627","url":null,"abstract":"In this paper we redefine information security by extending its definition in three salient avenues: locale (beyond the boundary of an enterprise to include partner organizations), role (beyond the information custodians' view to include information consumers' and managers' views), and resource (beyond technical dimensions to include managerial dimensions). Based on our definition, we develop a model of information security, which we call the House of Security. This model has eight constructs, Vulnerability, Accessibility, Confidentiality, IT Resources for Security, Financial Resources for Security, Business Strategy for Security, Security Policy and Procedures, and Security Culture. We have developed a questionnaire to measure the assessment and importance of information security along these eight aspects. The questionnaire covers multiple locales and questionnaire respondents cover multiple roles. Data collection is currently in process. Results from our analysis of the collected data will be ready for presentation at the conference.","PeriodicalId":431067,"journal":{"name":"Northeastern University D'Amore-McKim School of Business Research Paper Series","volume":"24 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125353161","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 5
Moody's Approach to Other Comprehensive Income Items when Calculating Effective Leverage for Finance Companies 穆迪在计算金融公司有效杠杆时对其他综合收益项目的方法
Northeastern University D'Amore-McKim School of Business Research Paper Series Pub Date : 2006-04-01 DOI: 10.2139/ssrn.959014
Craig Emrick, Mark T. Wasden, Robert Young
{"title":"Moody's Approach to Other Comprehensive Income Items when Calculating Effective Leverage for Finance Companies","authors":"Craig Emrick, Mark T. Wasden, Robert Young","doi":"10.2139/ssrn.959014","DOIUrl":"https://doi.org/10.2139/ssrn.959014","url":null,"abstract":"In this Special Comment, we discuss Moody's treatment of Other Comprehensive Income (OCI) components when calculating effective leverage for finance companies. Our purpose is to give issuers and investors insight into Moody's views concerning these sometimes misunderstood or ignored items.","PeriodicalId":431067,"journal":{"name":"Northeastern University D'Amore-McKim School of Business Research Paper Series","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123458734","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 4
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