2008 3rd IEEE/IFIP International Workshop on Business-driven IT Management最新文献_第2页

From e-business strategy to IT resource management: A strategy-centric approach to timely scheduling web requests in B2C environments 从电子商务战略到IT资源管理:B2C环境中及时调度web请求的以战略为中心的方法

2008 3rd IEEE/IFIP International Workshop on Business-driven IT Management Pub Date : 2008-04-07 DOI: 10.1109/BDIM.2008.4540078

A. Beal, D. Mossé

{"title":"From e-business strategy to IT resource management: A strategy-centric approach to timely scheduling web requests in B2C environments","authors":"A. Beal, D. Mossé","doi":"10.1109/BDIM.2008.4540078","DOIUrl":"https://doi.org/10.1109/BDIM.2008.4540078","url":null,"abstract":"For a B2C enterprise, resource management plays a crucial role in the achievement of business objectives. When a Web server becomes busy, and there is no control over which user requests to attend to first, negative business outcomes may result, such as a customer in the final steps of making a purchase being kept waiting and deciding to abandon the site for lack of a timely response, while less critical or urgent requests are being handled. On the other hand, if the relative value of executing different types of user requests is known, resource management mechanisms can be used to optimize the allocation of the sparsely available resources. In this paper, we introduce a methodology for estimating the value of end-user requests on a business-to-consumer (B2C) environment based on business strategy. The proposed value-estimating methodology can be used as a base for improving the allocation of e-commerce resources during peak traffic situations by maximizing the aspects of the service with more return to offer in terms of the achievement of business goals and objectives.","PeriodicalId":426943,"journal":{"name":"2008 3rd IEEE/IFIP International Workshop on Business-driven IT Management","volume":"26 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-04-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130986499","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 4

A comparative study on business models of municipal wireless cities in US and Sweden 美国和瑞典市政无线城市商业模式的比较研究

2008 3rd IEEE/IFIP International Workshop on Business-driven IT Management Pub Date : 2008-04-07 DOI: 10.1109/BDIM.2008.4540085

Zhe Yang, Saltant Khamit, A. Mohammed, Peter Larson

引用次数: 5

A methodological framework for business-IT alignment 用于业务- it对齐的方法学框架

2008 3rd IEEE/IFIP International Workshop on Business-driven IT Management Pub Date : 2008-04-07 DOI: 10.1109/BDIM.2008.4540069

C. Ralha, Rafael Gostinski

引用次数: 12

Mining semantic relations using NetFlow 使用NetFlow挖掘语义关系

2008 3rd IEEE/IFIP International Workshop on Business-driven IT Management Pub Date : 2008-04-07 DOI: 10.1109/BDIM.2008.4540082

A. Caracas, A. Kind, D. Gantenbein, Stefan Fussenegger, Dimitrios Dechouniotis

{"title":"Mining semantic relations using NetFlow","authors":"A. Caracas, A. Kind, D. Gantenbein, Stefan Fussenegger, Dimitrios Dechouniotis","doi":"10.1109/BDIM.2008.4540082","DOIUrl":"https://doi.org/10.1109/BDIM.2008.4540082","url":null,"abstract":"Knowing the dependencies among computing assets and services provides insights into the computing and business landscape, therefore, facilitating low-risk timely changes in support of a business-driven IT management. In general, the results of a dependency analysis can be used for infrastructure reengineering, show evidence of policy and process compliance, and support assessments of business resilience. Current passive discovery approaches using network monitoring analyze only direct communication between assets and provide just a single- link mesh view. This work introduces a new algorithm based on NetFlow data preprocessed by the Aurora system developed at IBM Research to create a dependency model of the network. The algorithm uses time-based event correlation and the data mining concept of association rules to detect and classify dependencies that span two or more components. The advantages of the algorithm is that no access credentials are required and no packet payload inspection is performed. The suggested algorithm populates and maintains a dependency model of an observed network that describes dependencies among computer systems, software components, and services. The model combines the mined association rules that express relations between flows into dependencies, which are given intuitive semantics. Tests with simulated and authentic data prove the accuracy of the dependency mining algorithm.","PeriodicalId":426943,"journal":{"name":"2008 3rd IEEE/IFIP International Workshop on Business-driven IT Management","volume":"5 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-04-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130334075","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 21

Adoption of business continuity planning processes in IT service management 在IT服务管理中采用业务连续性计划流程

2008 3rd IEEE/IFIP International Workshop on Business-driven IT Management Pub Date : 2008-04-07 DOI: 10.1109/BDIM.2008.4540071

Stewart H. C. Wan, Y. Chan

引用次数: 10

Dynamic management of outsourced service processes’ QoS in a service provider - service supplier environment 服务提供者-服务提供者环境下外包服务过程QoS的动态管理

2008 3rd IEEE/IFIP International Workshop on Business-driven IT Management Pub Date : 2008-04-07 DOI: 10.1109/BDIM.2008.4540077

G. Grabarnik, Heiko Ludwig, L. Shwartz

{"title":"Dynamic management of outsourced service processes’ QoS in a service provider - service supplier environment","authors":"G. Grabarnik, Heiko Ludwig, L. Shwartz","doi":"10.1109/BDIM.2008.4540077","DOIUrl":"https://doi.org/10.1109/BDIM.2008.4540077","url":null,"abstract":"IT service providers typically must comply with service level agreements that are part of their usage contracts with customers. Not only IT infrastructure is subject to service level guarantees such as availability or response time but also service management processes as defined by the IT Infrastructure Library (ITIL) such as change and incident processes and the fulfillment of service requests. SLAs relating to service management processes typically address metrics such as initial response time and fulfillment time. Large service providers have the choice of which internal service delivery team or external service provider they assign to parts of a service process, each provider having different costs or prices associated with it for different turn-around times at different risk. This choice in QoS and cost of different service providers can be used to manage the trade-off between penalty costs and fulfillment cost. This paper proposes a model as a basis for service provider choice at process runtime, taking into account the progress of a process so far and the availability of service capacity at service suppliers. This model can be used to reduce total service costs of IT service providers deciding on alternative delivery teams and external service providers when needed and based on current process performance.","PeriodicalId":426943,"journal":{"name":"2008 3rd IEEE/IFIP International Workshop on Business-driven IT Management","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-04-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125558107","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 10

On tool support for Service Level Management: From requirements to system specifications 关于服务水平管理的工具支持:从需求到系统规范

2008 3rd IEEE/IFIP International Workshop on Business-driven IT Management Pub Date : 2008-04-07 DOI: 10.1109/BDIM.2008.4540076

T. Schaaf, M. Brenner

{"title":"On tool support for Service Level Management: From requirements to system specifications","authors":"T. Schaaf, M. Brenner","doi":"10.1109/BDIM.2008.4540076","DOIUrl":"https://doi.org/10.1109/BDIM.2008.4540076","url":null,"abstract":"Service level management (SLM) is a vital discipline in customer-oriented IT service management. Covering technical as well as organizational and economic aspects, this multi-dimensional management area has become even more important against the background of the business-driven IT management (BDIM) paradigm. Today, tools and management solutions available for SLM face three major challenges: First, the lack of an established platform-independent model (PIM) for SLM entails the existence of hard- to-integrate \"islands\" of support tools and makes an integrated approach to SLM tool support all but impossible. Secondly, the current solutions are mostly focused on SLA-speciflc issues, neglecting significant SLM responsibilities such as the deployment of service catalogs. Lastly, the limited perspective of many existing SLM solutions disregards the important links between SLM-related management tasks and those of other management disciplines such as fault or performance management. This paper presents first results of ongoing research aiming at developing a practicable, integrated solution for SLM, addressing above mentioned challenges. To this end, essential requirements are pointed out, and four common modules of a management architecture for SLM are outlined.","PeriodicalId":426943,"journal":{"name":"2008 3rd IEEE/IFIP International Workshop on Business-driven IT Management","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2008-04-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121613420","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 15

IT confidentiality risk assessment for an architecture-based approach 基于体系结构方法的IT机密性风险评估

2008 3rd IEEE/IFIP International Workshop on Business-driven IT Management Pub Date : 2008-01-25 DOI: 10.1109/BDIM.2008.4540072

Ayse Morali, E. Zambon, S. Etalle, Paul L. O. Re

引用次数: 9