PROD: Empirical (Supply) (Topic)最新文献_第3页

The Impact of Service Satisfaction, Relational Satisfaction and Commitment on Customer Loyalty in Logistics Outsourcing Relationship 物流外包关系中服务满意度、关系满意度和承诺对顾客忠诚的影响

PROD: Empirical (Supply) (Topic) Pub Date : 2015-06-01 DOI: 10.21863/JSCMS/2015.4.1AND2.006

S. Singh

{"title":"The Impact of Service Satisfaction, Relational Satisfaction and Commitment on Customer Loyalty in Logistics Outsourcing Relationship","authors":"S. Singh","doi":"10.21863/JSCMS/2015.4.1AND2.006","DOIUrl":"https://doi.org/10.21863/JSCMS/2015.4.1AND2.006","url":null,"abstract":"This research explores the impact of service satisfaction, relational satisfaction, price satisfaction, and commitment on customer loyalty in logistics outsourcing relationships in Indian scenario. 254 users of logistics services from India were selected for investigating the potential linkages among the aforementioned satisfaction aspects and loyalty. Structural equation modeling (SEM) was employed to test the reliability and validity of the measurement and structural model developed to study the relationship among the linkages. Findings from the study supports that logistics service satisfaction, price satisfaction, relational satisfaction and commitment do influence loyalty positively. The analysis suggests that service satisfaction is the most important antecedent having primary influence in the formation of customer loyalty. Service satisfaction also has secondary influence on loyalty by acting as a strong driver in both relational satisfaction and commitment aspects of the service dimensions. Price satisfaction though positively been driven by service satisfaction, was found to have less significant effect as a predictor of loyalty in this context. The present study suggests that relational satisfaction is the second major predictor of loyalty which also drives commitment. This research is not an end-point but an attempt to establish the linkages and the effect among the antecedents driving the building and retention of good buyer-seller relationship in logistics outsourcing.","PeriodicalId":421794,"journal":{"name":"PROD: Empirical (Supply) (Topic)","volume":"70 ","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2015-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114051939","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5

From the Persian Gulf to Tokyo Bay: A Holistic Analysis of the Japanese Refinery Supply Chain 从波斯湾到东京湾:日本炼油供应链的整体分析

PROD: Empirical (Supply) (Topic) Pub Date : 2014-10-10 DOI: 10.2139/SSRN.2514021

Jason Williams

{"title":"From the Persian Gulf to Tokyo Bay: A Holistic Analysis of the Japanese Refinery Supply Chain","authors":"Jason Williams","doi":"10.2139/SSRN.2514021","DOIUrl":"https://doi.org/10.2139/SSRN.2514021","url":null,"abstract":"In this paper we undertake a comprehensive analysis of the Japanese refiner’s logistics and supply chain. The physical characteristics of crude oils and products have a direct bearing on their prices in the market. Accordingly, we begin with the physical attributes that make crude oil refining a unique and complex supply chain. Using the Arab Gulf to Japan as our case study, we then look at the physical transportation of crude through the Strait of Hormuz, the Strait of Malacca, the South China Sea, and finally, into the Japanese market. We then turn our attention to a local refinery in Japan and the refinery units at its disposal. Refineries utilize mathematical models built upon the processes and constraints within the refinery to optimize their economics and planning functions. Local price reporting agencies are examined to get a better sense of the specifications and idiosyncratic characteristics of the local and surrounding markets in North East Asia. We then turn our attention to the risk management tools available to refiners in the region such as derivatives available for hedging and volatility and seasonal analysis. We find several products in the region to be highly seasonal and exhibit unique volatility characteristics that are counter to conventional commodity forward curves.","PeriodicalId":421794,"journal":{"name":"PROD: Empirical (Supply) (Topic)","volume":"15 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2014-10-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116313523","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Channel Integration, Sales Dispersion, and Inventory Management 渠道整合，销售分散和库存管理

PROD: Empirical (Supply) (Topic) Pub Date : 2014-09-10 DOI: 10.2139/ssrn.2494516

Santiago Gallino, Antonio Moreno, I. Stamatopoulos

引用次数: 164

Client-Auditor Supply Chain Relationships, Audit Quality, and Audit Pricing 客户-审核员供应链关系，审计质量和审计定价

PROD: Empirical (Supply) (Topic) Pub Date : 2014-07-13 DOI: 10.2139/ssrn.1984897

Karla M. Zehms, Chan Li, S. Luo

引用次数: 68

Kink in the Logistics Supply Chain: Interorganizational Relations in the Port Economy 物流供应链中的扭结:港口经济中的组织间关系

PROD: Empirical (Supply) (Topic) Pub Date : 2014-01-05 DOI: 10.2139/ssrn.2532264

David Jaffee

引用次数: 0

The Impact of HRM Practices on Supply Chain Management Success in SME 人力资源管理实践对中小企业供应链管理成功的影响

PROD: Empirical (Supply) (Topic) Pub Date : 2013-09-01 DOI: 10.2139/ssrn.2281372

N. Khan, S. Taha, A. Ghouri, M. Khan, Yong Chee Ken

引用次数: 20

Strategic Communication for Capacity Alignment with Pricing in a Supply Chain 供应链中产能与定价协调的战略沟通

PROD: Empirical (Supply) (Topic) Pub Date : 2013-08-08 DOI: 10.2139/ssrn.1944668

Leon Yang Chu, Noam Shamir, Hyoduk Shin

{"title":"Strategic Communication for Capacity Alignment with Pricing in a Supply Chain","authors":"Leon Yang Chu, Noam Shamir, Hyoduk Shin","doi":"10.2139/ssrn.1944668","DOIUrl":"https://doi.org/10.2139/ssrn.1944668","url":null,"abstract":"We study a supply chain comprised of a retailer who sources a product from a manufacturer. The retailer has superior forecast information about market demand, and the manufacturer builds up capacity and sets the wholesale price prior to demand realization. We explore forecast information sharing between the retailer and the manufacturer by means of cheap talk. We show that meaningful forecast information can be shared truthfully only before the manufacturer sets both capacity and the wholesale price. By sharing demand forecast with the manufacturer, the retailer faces the tradeoffs between inflating the forecast in order to convince the manufacturer to increase capacity and deflating the forecast to persuade the manufacturer to offer a lower wholesale price. When the value of forecast information sharing is high, the tradeoffs are balanced, and incentives are aligned, leading to truthful information sharing. Moreover, we find that larger demand uncertainty can promote credible information sharing, and, surprisingly, can benefit both firms. Finally, we demonstrate that under general distributions, in equilibrium, firms share forecasts as a form of range/interval, which has been also implemented in practice.","PeriodicalId":421794,"journal":{"name":"PROD: Empirical (Supply) (Topic)","volume":"165 12 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2013-08-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125965719","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 60

Global Supply Chains at Work in Central and Eastern European Countries: Impact of FDI on Export Restructuring and Productivity Growth 中欧和东欧国家的全球供应链:FDI对出口结构调整和生产率增长的影响

PROD: Empirical (Supply) (Topic) Pub Date : 2013-03-20 DOI: 10.2139/ssrn.2287550

J. Damijan, Črt Kostevc, Matija Rojec

引用次数: 30

The Effect of High‐Tech Services Offshoring on Skilled Employment: Intra‐Firm Evidence 高科技服务外包对技术就业的影响:企业内部证据

PROD: Empirical (Supply) (Topic) Pub Date : 2013-01-14 DOI: 10.2139/ssrn.2393231

M. Tamayo, Elena Huergo

引用次数: 0

Global Value Chains during the Great Trade Collapse: A Bullwhip Effect? 贸易大崩溃时期的全球价值链:牛鞭效应?

PROD: Empirical (Supply) (Topic) Pub Date : 2011-12-01 DOI: 10.2139/ssrn.1937513

C. Altomonte, Filippo di Mauro, G. Ottaviano, Armando Rungi, Vincent Vicard

{"title":"Global Value Chains during the Great Trade Collapse: A Bullwhip Effect?","authors":"C. Altomonte, Filippo di Mauro, G. Ottaviano, Armando Rungi, Vincent Vicard","doi":"10.2139/ssrn.1937513","DOIUrl":"https://doi.org/10.2139/ssrn.1937513","url":null,"abstract":"This paper analyzes the performance of global value chains during the trade collapse. To do so, it exploits a unique transaction-level dataset on French firms containing information on cross-border monthly transactions matched with data on worldwide intrafirm linkages as defined by property rights (multinational business groups, hierarchies of firms). This newly assembled dataset allows us to distinguish firm-level transactions among two alternative organizational modes of global value chains: internalization of activities (intragroup trade/trade among related parties) or establishment of supply contracts (arm's length trade/trade among unrelated parties). After an overall assessment of the role of global value chains during the trade collapse, we document that intra-group trade in intermediates was characterized by a faster drop followed by a faster recovery than arm's length trade. Amplified fluctuations in terms of trade elasticities by value chains have been referred to as the \"bullwhip effect\" and have been attributed to the adjustment of inventories within supply chains. In this paper we first confirm the existence of such an effect due to trade in intermediates, and we underline the role that different organizational modes can play in driving this adjustment. JEL Classification: F23, F15, L22","PeriodicalId":421794,"journal":{"name":"PROD: Empirical (Supply) (Topic)","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128067314","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 269