International Journal of Research In Business and Social Science最新文献_第10页

Examining the influence of service reliability on customer satisfaction in the insurance industry in Kenya 检验服务可靠性对肯尼亚保险业客户满意度的影响

International Journal of Research In Business and Social Science Pub Date : 2021-02-13 DOI: 10.20525/IJRBS.V10I1.1025

Catherine Njoki Chege

{"title":"Examining the influence of service reliability on customer satisfaction in the insurance industry in Kenya","authors":"Catherine Njoki Chege","doi":"10.20525/IJRBS.V10I1.1025","DOIUrl":"https://doi.org/10.20525/IJRBS.V10I1.1025","url":null,"abstract":"This study examines the influence of service reliability on customer satisfaction in the insurance industry in Kenya. The study was anchored on the Assimilation Contrast Theory and employed a descriptive research design. Primary data was collected using a structured self-administered questionnaire. Data analysis was conducted using descriptive statistics where the mean and standard deviation were determined. Data were analyzed in two levels, the customer level, and the entity level. The study employed the linear mixed effect models of structural equation modeling (SEM) considering the multi-level structure of the data collected. Results were presented in form of tables and path diagrams for the structural equation models. Service reliability was found to have a statistically significant influence on customer satisfaction (? =0.840, p-value= 0.027). The study found that there was a variation of levels of customer satisfaction across entities but this was not attributed to service reliability. The conclusion made was that service reliability significantly influenced customer satisfaction in the insurance industry in Kenya at the customer level but did not significantly influence the variations of customer satisfaction between the insurance companies.","PeriodicalId":420159,"journal":{"name":"International Journal of Research In Business and Social Science","volume":"47 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116984679","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

The urgency of digital right management on personal data protection 数字版权管理对个人数据保护的紧迫性

International Journal of Research In Business and Social Science Pub Date : 2021-02-13 DOI: 10.20525/IJRBS.V10I1.990

Bayu Sujadmiko, I. Meutia, Didik Kurniawan, A. N. Mardenitami

{"title":"The urgency of digital right management on personal data protection","authors":"Bayu Sujadmiko, I. Meutia, Didik Kurniawan, A. N. Mardenitami","doi":"10.20525/IJRBS.V10I1.990","DOIUrl":"https://doi.org/10.20525/IJRBS.V10I1.990","url":null,"abstract":"Today, the utilization of technology is not merely for the sake of entertainment, but also the exchange of information, trade, study, and governance. Followed by the increasing level of the technology application in various activities, not a few people become victims or perpetrators of a personal data breach in the cyber world. Thus, it is necessary to implement digital right management (DRM) by the manager of electronic systems, the Government and rights holders in the cyber world in computer systems. The Indonesian government has validated the rules that accommodate the protection of the personal data of each citizen in cyberspace, namely, Act number 14 of 2008 concerning Openness of Public Information, Act Number 19 of 2016 concerning Amendments to Act Number 11 of 2008 concerning Information and Electronic Transactions, Regulation of the Minister of Communication and Information Number 20 of 2016 concerning Protection of Personal Data in Electronic Systems and Presidential Regulation Number 39 of 2019 concerning One Data Indonesia. Based on these rules, all parties involved in the management, storage and exchange of personal data in Indonesia must have an integrated and trusted DRM mechanism.","PeriodicalId":420159,"journal":{"name":"International Journal of Research In Business and Social Science","volume":"68 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-02-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126977110","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The role of emotional marketing and UTAUT on donation intention through social media 情感营销和UTAUT对社交媒体捐赠意愿的作用

International Journal of Research In Business and Social Science Pub Date : 2021-02-11 DOI: 10.20525/IJRBS.V10I1.1026

Desi Tri Kurniawati, N. H. Rosita, Rila Anggraeni

{"title":"The role of emotional marketing and UTAUT on donation intention through social media","authors":"Desi Tri Kurniawati, N. H. Rosita, Rila Anggraeni","doi":"10.20525/IJRBS.V10I1.1026","DOIUrl":"https://doi.org/10.20525/IJRBS.V10I1.1026","url":null,"abstract":"Donations through social media or any online platforms are becoming a new trend these days, thanks to the use of emotional marketing through narrations and visual depictions showing the real condition of people who need supports. Organizations are led to raise people’s emotions to increase their intention to make donations. This study aims to examine the effect of emotional marketing on donation intention through social media platforms and people’s willingness to use technology (UTAUT). This is explanatory research was conducted through a survey on 365 respondents of Malang city who had seen a crowdfunding commercial of Kitabisa.com. The structural equation analysis has led to findings that emotional marketing significantly influences people’s donation intention, implying that the commercial is able to affect people’s emotion into empathy and willingness to make donations through the charity campaign. Furthermore, this study also finds that UTAUT has a significant effect on the intention. The findings are useful for Kitabisa.com in their effort to increase people’s donation intention through the use of emotional marketing.","PeriodicalId":420159,"journal":{"name":"International Journal of Research In Business and Social Science","volume":"79 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125437424","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 10

The influence of situational leadership on employee performance mediated by job satisfaction and Islamic organizational citizenship behavior 情境领导对员工绩效的影响:工作满意度和伊斯兰组织公民行为的中介作用

International Journal of Research In Business and Social Science Pub Date : 2021-02-11 DOI: 10.20525/IJRBS.V10I1.1019

Ardian Mustofa, Muafi Muafi

{"title":"The influence of situational leadership on employee performance mediated by job satisfaction and Islamic organizational citizenship behavior","authors":"Ardian Mustofa, Muafi Muafi","doi":"10.20525/IJRBS.V10I1.1019","DOIUrl":"https://doi.org/10.20525/IJRBS.V10I1.1019","url":null,"abstract":"This study aims to examine and analyze the influence of situational leadership on employee performance mediated by job satisfaction and Islamic organizational citizenship behavior of the employee of CV. Wahyu in Cepu, Indonesia. This study is a quantitative research that is carried out based on empirical rational principles. The data is collected using a questionnaire with a number sample of 44 respondents which is then analyzed using SmartPLS software. The results of this study show that situational leadership has a positive and significant influence on employee job satisfaction; situational leadership has a positive and significant influence on the Islamic organizational citizenship behavior of the employee; situational leadership does not have any influence on employee performance; Islamic organizational citizenship behavior has a positive and significant influence on employee performance; employee job satisfaction has a positive and significant influence on employee performance, and situational leadership has a positive and significant influence on employee performance mediated by job satisfaction and Islamic organizational citizenship behavior.","PeriodicalId":420159,"journal":{"name":"International Journal of Research In Business and Social Science","volume":"226 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131674295","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 11

The impact of personality traits on entrepreneurial intentions of the Indonesian wound care clinicians 人格特质对印尼伤口护理临床医师创业意向的影响

International Journal of Research In Business and Social Science Pub Date : 2021-02-11 DOI: 10.20525/IJRBS.V10I1.1012

Devi Sahputra, Margaretha Pink Berlianto

引用次数: 1

Moderating role of service innovation on the relationship between corporate reputation and performance of hotels in Kenya 服务创新对肯尼亚酒店企业声誉与绩效关系的调节作用

International Journal of Research In Business and Social Science Pub Date : 2021-02-11 DOI: 10.20525/IJRBS.V10I1.1016

Brenda Musoga, L. Ngugi, Kenneth N. Wanjau

{"title":"Moderating role of service innovation on the relationship between corporate reputation and performance of hotels in Kenya","authors":"Brenda Musoga, L. Ngugi, Kenneth N. Wanjau","doi":"10.20525/IJRBS.V10I1.1016","DOIUrl":"https://doi.org/10.20525/IJRBS.V10I1.1016","url":null,"abstract":"The study aims to evaluate the moderating role of service innovation on the relationship between corporate reputation and the performance of hotels in Kenya. The study design used was cross-sectional descriptive utilizing the mixed approach. The target that served as the study population, was General Managers of all the 4-star hotels in Kenya. Primary data was collected by the use of a self-administered semi-structured questionnaire and secondary data from hotel records, journals, and government publications. Data analysis involved qualitative and quantitative techniques, analyses of variance (ANOVA), and Structural Equation Modelling (SEM) which tested the hypothesized relationship in this study. Statistical software such as Statistical Package for Social Sciences version 21, MS-Excel for Windows 8, Analysis of Moment Structures version 17, and SmartPLS version 2.0 was used for analysis. The theoretical models and hypotheses were tested based on empirical data gathered from 43 General Managers. The study findings indicate that corporate reputation positively and significantly influences performance (C.R = 5.907 at 5% ?-level) and service innovation moderates (R2 change = 0.054) the relationship between corporate reputation and performance. The study results are meant to benefit hotel industry policymakers, academicians, and other opportunistic entrepreneurs. The recommendation is that the hotel industry should invest seriously in corporate reputation so as to influence customer purchase behavior and improved performance.","PeriodicalId":420159,"journal":{"name":"International Journal of Research In Business and Social Science","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124592816","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 1

What is the impact of financial depth on economic growth within middle income countries? 金融深度对中等收入国家经济增长的影响是什么?

International Journal of Research In Business and Social Science Pub Date : 2021-02-11 DOI: 10.20525/IJRBS.V10I1.1007

Abdulaleem Isiaka, Abdulqudus Isiaka, Abdulqadir Isiaka, Omotomiwa Adenubi

引用次数: 5

The influence of records management on tendering process in the public sector 档案管理对公共部门招标程序的影响

International Journal of Research In Business and Social Science Pub Date : 2021-02-11 DOI: 10.20525/IJRBS.V10I1.986

Egidio Kariuki Njue, T. Kyalo, Stephen Muchina

{"title":"The influence of records management on tendering process in the public sector","authors":"Egidio Kariuki Njue, T. Kyalo, Stephen Muchina","doi":"10.20525/IJRBS.V10I1.986","DOIUrl":"https://doi.org/10.20525/IJRBS.V10I1.986","url":null,"abstract":"This study aims to investigate the influence of record management in the tendering process in the public sector in the context of the Embu County Government, specifically the study sought to investigate the influence of training in record keeping and the filing system on tendering process in Embu county government. The study adopted a descriptive research design. The study used the census method for the 33 members of the tendering committee in the county government of Embu. The study adopted a census because the population was small. A structured questionnaire was used to collect data needed in the study. Both descriptive and inferential statistics were used to analyze quantitative data. Quantitative responses based on the Likert scale were coded in the computer using Statistical Package for Social Sciences (SPSS) version 22. Processed data were summarized in tables and then presented using simple frequencies and percentages. The study established that records management affected the tendering process. The study also revealed that the tendering process in the public sector is statistically significantly (P = 0.000) affected by records management. The study recommended that the County government of Embu should ensure that the tendering process is effective, by adopting advanced training in the record management and filing systems so as to maintain and secure all tender records in the procurement department.","PeriodicalId":420159,"journal":{"name":"International Journal of Research In Business and Social Science","volume":"29 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122138283","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Transformation of entrepreneur education programs (EEPS) of Indonesia’s higher education 印尼高等教育企业家教育项目的转型

International Journal of Research In Business and Social Science Pub Date : 2021-02-11 DOI: 10.20525/IJRBS.V10I1.976

Erna Handayani, Siswoyo Haryono, A. Darmawan

{"title":"Transformation of entrepreneur education programs (EEPS) of Indonesia’s higher education","authors":"Erna Handayani, Siswoyo Haryono, A. Darmawan","doi":"10.20525/IJRBS.V10I1.976","DOIUrl":"https://doi.org/10.20525/IJRBS.V10I1.976","url":null,"abstract":"The Entrepreneurship Education Program (EEPs) of Indonesia’s higher education has not been effective. The study aims to identify the extent to which EEPs in Indonesia was developed and propose several alternative schemes. The research uses the methodology of traditional narrative literature review and interviews with young entrepreneurs as the output of the EEPs higher education program in Indonesia. The analysis technique is done with an interactive model with steps of data collection, data reduction, data presentation, verification, and conclusions. The literature study is intended for the latest research information that evaluates the effect of EEPs on the formation of EM and the formation of new entrepreneurs. Furthermore, the information is verified by the results of the interview data processing. Entrepreneurship education for multidisciplinary students, business incubators, funding provision, and program sustainability studies is the result of research as a proposal for the development of higher education EEPs. This program is part of a long-term solution to addressing labor problems in Indonesia.","PeriodicalId":420159,"journal":{"name":"International Journal of Research In Business and Social Science","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131959942","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

Examining the relationship between the level of logistics service quality, relationship quality and repurchase intention in e-retail sector of Pakistan 考察巴基斯坦电子零售业物流服务质量水平、关系质量与回购意愿之间的关系

International Journal of Research In Business and Social Science Pub Date : 2021-02-11 DOI: 10.20525/IJRBS.V10I1.1028

Muhammad Saqib Khan, Hai-jun Wang, Qing Wang, Waseem Khan, Tahira Javed

{"title":"Examining the relationship between the level of logistics service quality, relationship quality and repurchase intention in e-retail sector of Pakistan","authors":"Muhammad Saqib Khan, Hai-jun Wang, Qing Wang, Waseem Khan, Tahira Javed","doi":"10.20525/IJRBS.V10I1.1028","DOIUrl":"https://doi.org/10.20525/IJRBS.V10I1.1028","url":null,"abstract":"This study examined the relationship between the level of logistics service quality, relationship quality, and repurchase intention in the e-retail sector of Pakistan. Logistics service quality LSQ was integrated into the step-by-step purchasing process including pre-purchase, purchase, and post-purchase factors. This research is unique from existing research work as it validated a holistic model by examining the role of customer’s perception of LSQ in strengthening their RQ and subsequent purchase intentions in the e-retail logistics sector of Pakistan and draw important suggestions to enhance the competitiveness of logistics services of domestic e-retail logistic firms. A survey strategy using self-administered questionnaires was employed from customers of departmental stores, large discount stores, shopping malls & retail outlets. A total of n=241 based on a cluster of conventional retail consumers across Pakistan was drawn. The study results provide a quality framework for the management of logistics service providers working in Pakistan's e-retail industry to evaluate the strengths and limitations of their service provision and then identify areas where improvements might be needed.","PeriodicalId":420159,"journal":{"name":"International Journal of Research In Business and Social Science","volume":"48 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-02-11","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116068908","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 5