Inf. PolityPub Date : 2022-11-10DOI: 10.3233/ip-220010
Bijan Azad, Fouad Zablith
{"title":"An emergent mechanism of inclusive e-Government design: The interplay of user design input and provider response","authors":"Bijan Azad, Fouad Zablith","doi":"10.3233/ip-220010","DOIUrl":"https://doi.org/10.3233/ip-220010","url":null,"abstract":"Open e-Government scholarship is meant to address the twin dimensions of openness: greater transparent access to data and more inclusive participation in design. Extant research, however, rarely addresses the inclusive design of e-Government, which is the focus of our research. We focus on broad desire for inclusive e-Government design by analyzing data from three countries – United Kingdom, Lebanon, and Qatar – involving (a) a qualitative survey of users seeking their input on e-Government design improvements and (b) interviews with service providers to elicit their views on inclusive e-Government design. Our findings highlight that inclusion may begin with seeking design input only; however, once the process is triggered, it can lead to what we call a landscape of inclusive e-Government design. More importantly, our paper contributes to the literature by elaborating the granular underpinnings of this landscape encompassing an emergent mechanism of inclusive e-Government design that consists of the following three components: (i) the enabling social inclusion affordances; (ii) the supporting processes; and (iii) the enabling organizational capabilities.","PeriodicalId":418875,"journal":{"name":"Inf. Polity","volume":"41 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"132651560","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Inf. PolityPub Date : 2022-11-09DOI: 10.3233/ip-229017
Erna Ruijer, S. Piotrowski
{"title":"Introduction to the special issue on Inclusion and E-Government: Progress and Questions for Scholars of Social Equity","authors":"Erna Ruijer, S. Piotrowski","doi":"10.3233/ip-229017","DOIUrl":"https://doi.org/10.3233/ip-229017","url":null,"abstract":"","PeriodicalId":418875,"journal":{"name":"Inf. Polity","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131743973","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Inf. PolityPub Date : 2022-11-08DOI: 10.3233/ip-220001
Suma Singh, Vimal Kumar, Minakshi Paliwal, Pratima Verma, B. Rajak
{"title":"A citizen-centric approach to understand the effectiveness of e-government web portals: Empirical evidence from India","authors":"Suma Singh, Vimal Kumar, Minakshi Paliwal, Pratima Verma, B. Rajak","doi":"10.3233/ip-220001","DOIUrl":"https://doi.org/10.3233/ip-220001","url":null,"abstract":"A citizen-centric approach was used to understand the effectiveness of e-government web portals in India. So, the study aims to find the factors of e-government (i.e., information clarity and appropriateness, relevance & usefulness, information accuracy & completeness, system security, users’ privacy, system stability, and interactive services) and their influence on citizen perception, citizen satisfaction, and users’ intention. Since the e-government web portal is for the citizen of a country and random sampling is more appropriate. So, our study did the same with a modified scale. The confirmatory factor analysis (CFA) model was applied to show model fit and multiple regression analysis was employed to analyze the final data. The results revealed that the factors of e-government positively impact quality perception, citizen satisfaction, and Users’ intention toward e-government. Further, data analysis has enough evidence to say e-government quality perception and citizen satisfaction mediate the relationship between factors of e-government and Users’ intention. This investigation outlines how the government designs its e-government portal to enhance citizen satisfaction, citizen perception in terms of e-government quality, and users’ intentions.","PeriodicalId":418875,"journal":{"name":"Inf. Polity","volume":"7 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-11-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121504376","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Inf. PolityPub Date : 2022-10-14DOI: 10.3233/ip-211551
Bokyong Shin, Mikko Rask, P. Tuominen
{"title":"Learning through online participation: A longitudinal analysis of participatory budgeting using Big Data indicators","authors":"Bokyong Shin, Mikko Rask, P. Tuominen","doi":"10.3233/ip-211551","DOIUrl":"https://doi.org/10.3233/ip-211551","url":null,"abstract":"Local authorities increasingly employ digital platforms to facilitate public engagement in participatory budgeting processes. This creates opportunities for and challenges in synthesizing citizens’ voices online in an iterated cycle, requiring a systematic tool to monitor democratic quality and produce formative feedback. In this paper, we demonstrate how cases of online deliberation can be compared longitudinally by using six Big Data-based, automated indicators of deliberative quality. Longitudinal comparison is a way of setting a reference point that helps practitioners, designers, and researchers of participatory processes to interpret analytics and evaluative findings in a meaningful way. By comparing the two rounds of OmaStadi, we found that the levels of participation remain low but that the continuity and responsiveness of online deliberation developed positively.","PeriodicalId":418875,"journal":{"name":"Inf. Polity","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130040563","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Inf. PolityPub Date : 2022-10-14DOI: 10.3233/ip-220008
K. Schwoerer
{"title":"Whose open data is it anyway? An exploratory study of open government data relevance and implications for democratic inclusion","authors":"K. Schwoerer","doi":"10.3233/ip-220008","DOIUrl":"https://doi.org/10.3233/ip-220008","url":null,"abstract":"Open government data (OGD) is believed to enhance democratic outcomes by empowering citizens with the information necessary to participate in meaningful ways. Nonetheless, questions remain about whether OGD is indeed empowering citizens to participate or if the data that governments publish is more reflective of the interests of non-citizen stakeholders. Using the metadata of 2607 publicly available datasets scraped from New York City’s open data portal, this exploratory study uses qualitative content analysis to identify what types of data are published and what the data say about OGD’s potential as a tool for advancing inclusion in democratic processes. The analysis focused particularly on the datasets’ relevance to five particular stakeholder groups: citizens, private sector firms, nonprofits, researchers, and the city’s internal agencies. Findings showed that non-citizen-relevant datasets not only outnumbered citizen-relevant datasets by a large margin but they were also viewed and downloaded at higher rates too. The implications of this for inclusion in democratic processes are discussed, including power imbalances among OGD user groups, the discretionary power data publishers possess, and, ultimately, whether the types of data cities publish is sufficient for empowering an informed citizenry, as an effective democracy demands.","PeriodicalId":418875,"journal":{"name":"Inf. Polity","volume":"42 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-10-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133467028","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Inf. PolityPub Date : 2022-09-30DOI: 10.3233/ip-229015
Douglas Kimemia
{"title":"Country report: Kenya county governments' websites analysis report","authors":"Douglas Kimemia","doi":"10.3233/ip-229015","DOIUrl":"https://doi.org/10.3233/ip-229015","url":null,"abstract":"Promoting the participation of the citizenry is the cornerstone of socially inclusive governance. Public participation ensures that citizens are heard and can actively participate in the decision that impacts their needs. Besides increasing efficiency, this increased transparency brought about by the universal use and access of ICT has inadvertently led to a reduction in corruption. In 2022, each county has set up a website with different information with varying usefulness and timelessness. Some of the websites are well functioning and organized, while others only have basic information. There’s room for more improvements to enhance public participation and E-services.","PeriodicalId":418875,"journal":{"name":"Inf. Polity","volume":"11 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123957590","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Inf. PolityPub Date : 2022-09-15DOI: 10.3233/ip-220017
R. Syed, W. Bandara, R. Eden
{"title":"Public sector digital transformation barriers: A developing country experience","authors":"R. Syed, W. Bandara, R. Eden","doi":"10.3233/ip-220017","DOIUrl":"https://doi.org/10.3233/ip-220017","url":null,"abstract":"Influenced by the global uptake of digital transformations, governments in developing countries are making considerable investments in digital transformation initiatives; however, these often result in very high failure rates. The overall purpose of this study is to identify why digital transformations in the public sector of developing country contexts fail. This paper reports on a rich revelatory case study of a Sri Lankan government agency that experienced digital transformation failure. Data was collected primarily via semi-structured interviews and augmented with document analysis that enabled us to derive deep insights into why digital transformations fail. We identified 23 failure factors which were grouped into 5 meta-themes, namely, Organisational, Implementing Agency, Cultural, Leadership and Macro-Level Factors, forming a failure factor model. The analysis also unveiled complex interrelationships between these themes/factors, which formed the basis for 6 evidence-supported propositions detailed in the paper. The findings will benefit public sector organizations in developing countries and their implementation partners to effectively plan their digital transformation strategies.","PeriodicalId":418875,"journal":{"name":"Inf. Polity","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133944184","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Inf. PolityPub Date : 2022-09-08DOI: 10.3233/ip-220004
Luigi Reggi, S. Dawes, José Ramón Gil-García
{"title":"The effects of open government data on the inclusiveness of governance networks: Identifying management strategies and success factors","authors":"Luigi Reggi, S. Dawes, José Ramón Gil-García","doi":"10.3233/ip-220004","DOIUrl":"https://doi.org/10.3233/ip-220004","url":null,"abstract":"In order to improve legitimacy, accountability and effectiveness for both policy making and service delivery, governance networks can benefit from the knowledge, skills and other key resources of external actors. However, these networks are often prone to social and cognitive exclusion of outsiders, reducing the potential benefits of greater inclusiveness and diversity. Inclusiveness within governance networks is defined here as the possibility for new actors to both enter the network and to influence its decisions. Based on an extensive literature review, this paper argues that Open Government Data (OGD) strategies and related technologies can potentially contribute to governance network management strategies aimed at preventing social and cognitive exclusion. We propose a conceptual model of how these relationships work. However, empirical evidence from the literature included very few cases in which the positive effect of OGD strategies has actually been achieved. Therefore, we also identify two critical success factors that appear to be needed: (1) proactive data strategies to expand the network of interested parties and their ability to use data, and (2) empowering new interested actors by promoting their access to structural and formal roles in the network and systematically integrating their feedback into the policy cycle.","PeriodicalId":418875,"journal":{"name":"Inf. Polity","volume":"74 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115148657","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Inf. PolityPub Date : 2022-09-08DOI: 10.3233/ip-229014
Siva Mathiyazhagan, Karolina La Fors
{"title":"Children's right to participation in AI: Exploring transnational co-creative approaches to foster child-inclusive AI policy and practice","authors":"Siva Mathiyazhagan, Karolina La Fors","doi":"10.3233/ip-229014","DOIUrl":"https://doi.org/10.3233/ip-229014","url":null,"abstract":"The right to participation in matters related to children is a fundamental right of every child. AI systems are emerging in all contexts of children’s lives, both in the US and EU, yet children’s voices are often ignored in AI policy and practice, particularly children from historically marginalised communities. This review explores the policy and practice gaps in Europe and the US and the lack of children’s participation in AI at the glocal level. Current AI policies and practices discount the transnational implications of AI on children’s lives and their rights in the context of the United Nations Convention on the Rights of the Child (UNCRC). The review calls for co-creative approaches which should be implemented transnationally to elevate the benefits of the inclusion of children in AI policy and practice – not only as users but also as contributors and innovators. This approach offers AI systems and policies that are more inclusive and children-friendly. By offering children more agency as contributors and innovators, children would gain more power compared to only being users. We propose that the balance in transnational power dynamics in AI policy and practice could become reversed. Ultimately, children’s increased agency as innovators in shaping AI practices can offer mutual benefits for children’s individual and social development, inclusive AI policy, and innovation practice.","PeriodicalId":418875,"journal":{"name":"Inf. Polity","volume":"2 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127638458","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Inf. PolityPub Date : 2022-09-08DOI: 10.3233/ip-220007
Marcus Heidlund, Katarina Lindblad-Gidlund
{"title":"The making of digitalization: Like nailing jelly to a wall","authors":"Marcus Heidlund, Katarina Lindblad-Gidlund","doi":"10.3233/ip-220007","DOIUrl":"https://doi.org/10.3233/ip-220007","url":null,"abstract":"Though ‘digitalization’ has become a buzzword and policy objective in public-sector development, the struggle to grasp and define it as a modern phenomenon continues. Furthermore, research has long shown that it is difficult to extract the value with which digitalization is associated. Against this backdrop, the aim of this paper is to uncover the enactment by a specific set of actors of digitalization as production and reproduction practices. We interviewed a group of governmentally sanctioned regional digitalization coordinators to identify how digitalization was translated and implemented by the appointed professionals. We applied Orlikowski and Gash’s three levels of technology (nature, strategy, and use) and combined these with Feenberg’s matrix of four views on technology to produce an analytical framework. Our findings show that the making of digitalization can be described as like ‘nailing jelly to a wall’, owing to the lack description of its capabilities and functionalities, coupled with a raison d’etre that is highly elusive beyond ‘change’, in very general terms.","PeriodicalId":418875,"journal":{"name":"Inf. Polity","volume":"28 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-09-08","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128844701","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}