Journal of Economics, Management, Entrepreneurship, and Business (JEMEB)最新文献

{"title":"THE EFFECT OF SERVICE QUALITY ON BUILDING CUSTOMER SATICFACTION (ALFAMART THERITORIAL OF RETAIL INDUSTRIAL IN BEKASI)","authors":"Muhammad Afif Imam Dzaky Saidi, Muratin Muratin, Muhammad Irfan Rahadian Rahadian","doi":"10.52909/jemeb.v2i1.76","DOIUrl":"https://doi.org/10.52909/jemeb.v2i1.76","url":null,"abstract":"The purposes of this study are determine whether service quality is related to customer satisfaction. This type of research is descriptive with a questionnaire as a data source. The population in this study is the number of consumers who buy basic necessities for 3 months totaling 590 people. The sample in this study was 85 respondents, the sampling technique used was accidental sampling, namely the technique of determining the sample based on chance, namely anyone who coincidentally met a researcher who was buying goods which was used as a sample. The analytical tool in this research is simple linear regression. The next stage of the questionnaire data was analyzed by simple linear regression assisted by the SPSS version 17 computer program. The results showed that based on the results of the correlational test the relationship between the service quality variable (X) and customer satisfaction (Y) was 0.244 because the two variables had a significance value greater than 0.05, namely (0.012 > 0.05), then the relationship was stated not linear and it can be concluded that the quality of service (X) with customer satisfaction (Y) there is no linear relationship. Meanwhile, based on the service quality variable test (X), the t-count value is 2293 and the t-table is 0.05 (df=99) with a significance level of 0.024; Thus, t count > t table (2293 > 0.179), but because the significance is greater than 0.05 (0.024 > 0.05), the first hypothesis (H1) is rejected and Ho is accepted, meaning that service quality (X) has positive effect and significant to customer satisfaction (Y).","PeriodicalId":413992,"journal":{"name":"Journal of Economics, Management, Entrepreneurship, and Business (JEMEB)","volume":" 3","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"120830536","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"THE EFFECT OF PRODUCT QUALITY FOR INCREASE CONSUMER SATISFACTION AT SHOE AND SANDAL STORES IN BOGOR REGENCY","authors":"Alwan Abidin Abidin, Muratin Muratin, Muhammad Irfan Rahadian Rahadian","doi":"10.52909/jemeb.v2i1.78","DOIUrl":"https://doi.org/10.52909/jemeb.v2i1.78","url":null,"abstract":"The aims of this study are (1) to find out whether product quality is related and has an effect to consumer satisfaction. This type of quantitative descriptive research with a questionnaire as a data source. The population in this study is the number of consumers who buy shoes and sandals in Bogor for one year, namely in 2021, selling 12,775 people. The sample in this study was 92 respondents, the sampling used was accidental sampling, which is the technique of making a sample based on coincidence, that is, anyone who coincidentally meets a researcher who is buying at a shoe and sandal shop in Bogor is used as a sample. The analytical tool in this research is simple linear regression.","PeriodicalId":413992,"journal":{"name":"Journal of Economics, Management, Entrepreneurship, and Business (JEMEB)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131361564","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"DESIGN OF ITEM LAYOUT WITH SHARE STORAGE METHOD AT PT. SISTAMA PARTNER","authors":"Muhammad Arif Hernawan, Siska Amonalisa, Johanes Kurniawan Liauw, Indra Kurniawan","doi":"10.52909/jemeb.v2i1.101","DOIUrl":"https://doi.org/10.52909/jemeb.v2i1.101","url":null,"abstract":"Warehouses are used to store company-owned goods, both raw materials and finished goods. Good warehouse conditions can help carry out all activities in the company. According to. Therefore, design patterns and warehouse layouts are very important to simplify and increase company productivity. The use of storage methods and warehouse management systems that have less effect on the operations and smooth running of the goods. so that all operational activities run smoothly. The use of the correct storage method can also maximize the existing warehouse capacity. With warehouse conditions that are not well organized, it also has an impact on the less than optimal order processing because the location of the goods is not organized and orderly. The application of this method is a shared storage method because by applying this method the distance of taking ordered goods is faster. That way you can increase the total order that can be completed","PeriodicalId":413992,"journal":{"name":"Journal of Economics, Management, Entrepreneurship, and Business (JEMEB)","volume":"17 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-05-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"126865411","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"EMPLOYEE ENGAGEMENT: TURN OVER PREVENTION STRATEGIES AND THE KEY TO IMPROVING PERFORMANCE MANAGEMENT IN A MULTINATIONAL COMPANY","authors":"Naik Henokh Parmenas","doi":"10.52909/jemeb.v2i1.70","DOIUrl":"https://doi.org/10.52909/jemeb.v2i1.70","url":null,"abstract":"The purpose of this study is to prevent turnover and the key to improving performance management in a multinational company. Employee engagement is believed will enable the success for a company through several people factor such as employee performance, productivity, work safety, attendance and retention, customer satisfaction, customer loyalty, to profitability. Employee performance is one of the benefits that is resulted from a high employee engagement. Factors that affect employee engagement: Work Environment (work environment), Leadership (leadership), Team and Co-worker (team and co-worker relations), Training and Career Development (training and career) Compensation (compensation), Organizational Policies, procedures, structures and systems (organizational policies, procedures, structures, and systems), Workplace well-being (work welfare). This research method is a literature study by comparing several existing theories, previous research, and interviews with several sources in several multinational companies. The findings are still high in the company's annual turnover rate. From this research, it can be concluded that employee engagement programs must be carried out regularly in a company organization so that employees are loyal to management.","PeriodicalId":413992,"journal":{"name":"Journal of Economics, Management, Entrepreneurship, and Business (JEMEB)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"115248682","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"EFFECT OF SUPERVISION ON EMPLOYEE PERFORMANCE AT PT. INDO SUHARJAYA/ NARMA TOSERBA","authors":"Anita Novia Lumi, Maria Yosef","doi":"10.52909/jemeb.v2i1.69","DOIUrl":"https://doi.org/10.52909/jemeb.v2i1.69","url":null,"abstract":"This study aims to determine the effect of supervision variable (X) on employee performance variable (Y) PT. Indo Suharjaya/Narma Toserba, and this study uses a quantitative method with an associative approach. The data sources used consisted of primary data, namely data obtained directly from research respondents through questionnaires, interviews, observations. The population and sample in this study were employees of PT. Indo Suharjaya/Narma Toserba Padurenan has as many as 70 employees, the research method used is descriptive statistical analysis method with Likert scale method. The test was carried out using the help of SPSS version 21. The results of this study 1) this correlation coefficient indicates that there is a relationship between supervision and employee performance of 0.716 with a significant level of 0.000. This means that supervision has a positive relationship with employee performance with a strong correlation degree at PT. Indo Suharjaya/Narma Padurenan Department Store. Based on the results of the t-test, it is known that the supervisory variable has a significant effect on employee performance because the tcount (8.462) > t table (1.666) then the supervision variable has an effect on employee performance. Analysis of the coefficient of determination. The adjusted R-Square value obtained is 0.513, indicating about 51.3% of the influence of supervision on employee performance while the remaining 0.48.7 indicates that around 48.7% is influenced by other variables not included in this research model.","PeriodicalId":413992,"journal":{"name":"Journal of Economics, Management, Entrepreneurship, and Business (JEMEB)","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2022-05-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122154426","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"MEASURING EMPLOYEE PERFORMANCE WITH THE HUMAN RESOURCE SCORECARD APPROACH PT MATAHARI DEPARTMENT STORE CIPUTRA CIBUBUR","authors":"Nuraeni Nuraeni, Muhammad Sidik, Rifzaldi Nasri, M. Yusuf","doi":"10.52909/jemeb.v1i2.50","DOIUrl":"https://doi.org/10.52909/jemeb.v1i2.50","url":null,"abstract":"This study aims to identify and develop employee performance measurement using the Human Resources Scorecard approach. This performance measurement is to determine the level of success of the Human Resources Division's strategy which has been measured using the Key Performance Indicator / Performance Appraisal by PT Matahari Department Store Ciputra Cibubur. The research method used is qualitative and quantitative analysis. In this study, a strategic map for the Human Resources division was designed and the success indicators of each strategic objective and performance measurement of human resources were identified using the \"Human Resource Scorecards\" method based on the Cal Hierarchy Process (CHP) analysis tool. The results of this study recommend a strategy map and human resource assessment card for each objective strategy to the Human Resources division at PT Matahari Department Store Ciputra Cibubur, so that performance assessment can be easier.","PeriodicalId":413992,"journal":{"name":"Journal of Economics, Management, Entrepreneurship, and Business (JEMEB)","volume":"368 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116055101","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"THE EFFECT OF STRATEGIC HUMAN RESOURCES COMPETENCY AND LOGISTIC MANAGEMENT ON ORGANIZATIONAL PERFORMANCE MEDIATED BY STRATEGIC LEADERSHIP","authors":"Toto Dwijaya Saputra, K. Kusnadi","doi":"10.52909/jemeb.v1i2.55","DOIUrl":"https://doi.org/10.52909/jemeb.v1i2.55","url":null,"abstract":"This study aims to investigate the effect of Strategic Human Resources Competency and Logistic Management on Organizational Performance mediated by Strategic Leadership. \u0000The methodology used in this study is explanatory research with hypothesis testing to test the seven hypotheses proposed in the study and the population and sample are 180 who serve in Koarmada I. Data collection uses questionnaires and technical data analysis uses SEM (Structural Equation Modeling). Based on the results of hypothesis testing and the discussion in the previous chapter, in general the conclusion is that there are Strategic Human Resources Competence, Logistics Management on Organizational Performance mediated by Strategic Leadership This study shows that Strategic Human Resources Competency and Logistics Management on Organizational Performance are mediated by Strategic Leadership either directly or indirectly. This research is a useful tool to improve Organizational Performance by increasing Strategic Human Resources Competency and Logistics Management and Strategic Leadership. This research model refines the overall understanding that there are direct and indirect effects of Strategic Human Resources Competence, Logistics Management on Organizational Performance mediated by Strategic Leadership.","PeriodicalId":413992,"journal":{"name":"Journal of Economics, Management, Entrepreneurship, and Business (JEMEB)","volume":"54 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121630464","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"THE INFLUENCE OF STRATEGIC PLANNING AND PERSONNEL COMPETENCE ON ORGANIZATIONAL PERFORMANCE OF THE TNI MATERIAL FEASIBILITY SERVICE MEDIATED BY COMPLIANCE MANAGEMENT","authors":"S. Sumaryadi, K. Kusnadi","doi":"10.52909/jemeb.v1i2.56","DOIUrl":"https://doi.org/10.52909/jemeb.v1i2.56","url":null,"abstract":"The main objective of this study is to analyze the effect of strategic planning and personnel competence on organizational performance mediated by compliance management at the material feasibility service within the Ministry of Defense and the TNI. \u0000The method used in this research is hypothesis testing using Structural Equation Modeling (SEM) based on Partial Least Square 3.0. The respondent population of this research is material feasibility inspectors who have competence and work in the Ministry of Defense and TNI. Sampling with non-probability sampling method and is a saturated sampling with a total of 50 respondents. The results showed that strategic planning had a significant but insignificant effect on organizational performance, while personnel competence had a significant effect on organizational performance. The mediating role of compliance management has a positive and significant impact on the strategic planning relationship on organizational performance. The results also show that compliance management has a positive and significant influence on the relationship between personnel competence and organizational performance. The variable that has the greatest influence on organizational performance after being mediated by Compliance management is personnel competence. The results of this study provide insight for the organization's material feasibility, in order to improve compliance management so as to improve organizational performance. The novelty in this study is to add to the role of compliance management as a mediating variable in the relationship between strategic planning and organizational performance, and in the relationship between personnel competence and organizational performance. The implication of this research is aimed at helping improve the performance of government organizations in this case the feasibility organization within the Ministry of Defense and the TNI which is tasked with ensuring the safety of personnel and material when defense materials are operated, then compliance management must be fully complied with by personnel at all levels within the organization. The limitation of the research is that it only involves two elements of strategic management, namely strategic planning and personnel competence that affect organizational performance, this becomes an opportunity for further research.","PeriodicalId":413992,"journal":{"name":"Journal of Economics, Management, Entrepreneurship, and Business (JEMEB)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"116245568","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"EFFECT OF SERVICE QUALITY AND FACILITIES ON COMMUTERLINE TRAIN USER SATISFACTION: A CASE OF INDONESIA","authors":"Aswanti Setyawati, Husni Hasan","doi":"10.52909/jemeb.v1i2.48","DOIUrl":"https://doi.org/10.52909/jemeb.v1i2.48","url":null,"abstract":"The effect of service quality and facilities on user satisfaction of JABODETABEK Commuter Line Train. The purpose of this study was to see how the influence of service quality and facilities on user satisfaction of Jabodetabek commuter line trains. The method used in this research is quantitative research which is descriptive and verification in nature. Data collection techniques using questionnaires, observation and literature study. While the data analysis method used in this research is validity test, reliability test, path analysis, t test and F test using SPSS.23.0. The sampling technique used was non-probability sampling, purposive sampling type. The number of users sampled is a population of 336,045 passengers with a 5% MOE at a 95% confidence level based on the Isaac & Michael formula is S = 348 samples. According to analysis carried out it can be concluded quality of service effect amounted to 38.00% on user satisfaction Commuter Line, influential facilities for 40.30% of the Commuter Line user satisfaction and jointly quality of service and facility  has an influence of 78.30% on Commuter Line Train user satisfaction. Based on the results of this study, the steps that need to be taken by the management of PT. KAI is to make efforts to further improve the quality of Commuter Line Train user satisfaction through improving the quality of service (Service Quality) and facilities (Facility / infrastructure).","PeriodicalId":413992,"journal":{"name":"Journal of Economics, Management, Entrepreneurship, and Business (JEMEB)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131379362","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"THE EFFECT OF MANAGEMENT INFORMATION SYSTEM AND KNOWLEDGE MANAGEMENT ON MSME PERFORMANCE MEDIATED BY ORGANIZATIONAL COMMITMENT IN MAJALENGKA MSMEs","authors":"S. Suyanto, K. Kusnadi, Willy Arafah","doi":"10.52909/jemeb.v1i2.57","DOIUrl":"https://doi.org/10.52909/jemeb.v1i2.57","url":null,"abstract":"The purpose of this study was to investigate the Effect of Management Information System and Knowledge Management on MSME Performance mediated by Organizational Commitment to MSMEs in Majalengka. The methodology used in this study is causality hypothetical testing using cross sectional, hypothesis testing is a method of decision making based on data analysis from controlled and uncontrolled experiments on SMEs in Majalengka. The population is 6,376 people with a sample of 377 respondents. Data collection using questionnaires and data analysis techniques using Path Analysis and PLS \u0000The model proposed in this study shows the direct and indirect effect of Management Information System and Knowledge Management on MSME Performance Mediated by Organizational Commitment. Future research should study other variables that influence the influence of UMKM Performance such as marketing, access to capital, entrepreneurial abilities, human resources, financial knowledge and business plans. This research shows that Management Information System and Knowledge Management as well as Organizational Commitment affect MSME Performance either directly or indirectly. This research is a useful tool to improve MSME Performance through improving Management Information System and Knowledge Management as well as Organizational Commitment. This research model purifies the overall understanding that there is a direct and indirect influence of the Management Information System and Knowledge Management on MSME Performance mediated by Organizational Commitment","PeriodicalId":413992,"journal":{"name":"Journal of Economics, Management, Entrepreneurship, and Business (JEMEB)","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-11-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"125889227","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}