{"title":"Tweeting the Alarm: Exploring the Efficacy of Twitter as a Serial Transmitter during the COVID-19 Pandemic","authors":"Jackie London","doi":"10.1145/3458026.3462159","DOIUrl":"https://doi.org/10.1145/3458026.3462159","url":null,"abstract":"In this research I seek to understand the efficacy of Twitter as a platform for serial transmission of a crisis communications. As members of the public adopt social media, these platforms are seen as an increasingly strategic channel through which crisis communications can be transmitted. However, there is insufficient understanding of the extent to which these platforms and their users effectively amplify and spread crisis-relevant information during a crisis. I explore these issues in the context of US state health departments and their efforts to inform the public of developments during the COVID-19 pandemic. To do this, I analyze the profiles of the official Twitter account for all 50 state health departments and seek to classify them according to their social presence on social media. Then, I analyze the COVID-19 tweets these health departments sent during the pandemic to better understand how their social media presence and the nature of their messages (tweets, words, URLs, mentions per 7 day) affect the total number of twitter users exposed to each message. My results suggest that systematic differences do exist in the social media presence for state health departments. These differences, as well as the characteristics of the tweets they sent during the pandemic help explain the total number of people exposed to their messages such that short, frequent messages with URLs from departments with high social presence reaching the largest number of users per week. These findings have implications for those responsible for communicating with the public during a crisis and for researchers seeking a better understanding of the flow of crisis communications on social media.","PeriodicalId":402779,"journal":{"name":"Proceedings of the 2021 on Computers and People Research Conference","volume":"36 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130496716","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Why do People (not) Want to Work from Home? An Individual-focused Literature Review on Telework","authors":"Sven Laumer, C. Maier","doi":"10.1145/3458026.3462155","DOIUrl":"https://doi.org/10.1145/3458026.3462155","url":null,"abstract":"One challenge of telework before the Covid-19 pandemic, but even during it, is that even if organizations offer telework programs employees are not willing to work from home. Instead, they prefer to stay in the office. We conducted a literature review of 32 studies focusing on telework adoption to propose the employee telework adoption model, informing research and practice about telework and its successful implementation. Guided by the theory of planned behavior we identified six behavioral beliefs fostering telework adoption and five behavioral beliefs hindering telework adoption. Moreover, we reveal one normative and three control beliefs that foster or hinder it. This belief set constitues the employee telework adoption model, which is further discussed in terms of its implications for research and its guidance for future research endoveaurs.","PeriodicalId":402779,"journal":{"name":"Proceedings of the 2021 on Computers and People Research Conference","volume":"10 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"117089685","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Capturing the Complexity of Cognitive Computing Systems: Co-Adaptation Theory for Individuals","authors":"Rasha Alahmad, L. Robert","doi":"10.1145/3458026.3462148","DOIUrl":"https://doi.org/10.1145/3458026.3462148","url":null,"abstract":"Cognitive computing systems (CCS) are the new generation of automated IT systems that mimic human cognitive capabilities. CCS reshape the interaction between humans and machines and challenge our traditional assumptions of technology use and adoption. This work introduces co-adaptation and defines it as the series of activities that a user and a system engage in simultaneously to make the system fit the user. Co-adaptation involves two types of adaptation: human adaptation and machine adaptation. Human adaptation refers to the user either changing their behavior to adjust to the technology or changing the technology to adjust to their use. Machine adaptation refers to the system adapting itself to fit users' needs. We use polynomial regression and response surface analysis to examine the impact of co-adaptation on individual performance. We add to previous work by offering a solid theoretical argument with supporting evidence that congruence between human adaptation and machine adaptation plays a critical role in determining the impact of technology use on individuals and their performance.","PeriodicalId":402779,"journal":{"name":"Proceedings of the 2021 on Computers and People Research Conference","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129789735","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Incentivising the Adoption of COVID-19 Contact-Tracing Apps: A Randomised Controlled Online Experiment on the German Corona-Warn-App","authors":"Victoria Fast, Daniel Schnurr","doi":"10.1145/3458026.3462158","DOIUrl":"https://doi.org/10.1145/3458026.3462158","url":null,"abstract":"Contact-tracing apps constitute a key pillar of many nations' public health strategy to contain the COVID-19 pandemic. However, the effectiveness of digital contact-tracing depends crucially on widespread app installation and usage among citizens. Despite the large social benefits, evidence on the effectiveness of incentives to stimulate adoption of contact-tracing apps is scarce. Whereas monetary compensations for app installation or usage provide users with a direct economic benefit, research in related health domains has found that extrinsic incentives may crowd out intrinsic motivation and pro-social behaviour. Thus, we conduct a randomised controlled online experiment to evaluate the effectiveness of different incentive mechanisms in promoting the installation and usage of the German Corona-Warn-App (CWA). We find that monetary incentives are effective in significantly increasing verified app installations and app usage 14 days after installation, up to three times the usage without compensation. Deferred monetary compensation for verified usage yields lower installation rates than immediate monetary compensation for installation, but sustains the highest retention rate among adopters. Non-monetary compensation in the form of optional charity donations is found to be ineffective in promoting installations or usage beyond outcomes of monetary incentives, suggesting that there is no substantial crowding-out of intrinsic motives. This suggests that monetary incentives can serve as an important policy instrument to encourage the adoption of contact-tracing apps and contain the spread of COVID-19.","PeriodicalId":402779,"journal":{"name":"Proceedings of the 2021 on Computers and People Research Conference","volume":"23 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127455039","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Emancipatory Data Science: A Liberatory Framework for Mitigating Data Harms and Fostering Social Transformation","authors":"T. Monroe-White","doi":"10.1145/3458026.3462161","DOIUrl":"https://doi.org/10.1145/3458026.3462161","url":null,"abstract":"The cross-cutting and interdisciplinary nature of data work has created an opportunity to engage more students from diverse backgrounds in data science and has expanded pathways for entry for future data professionals. However, without greater representation of Black, Indigenous, and other marginalized people of color in data science, we risk reinforcing existing systems of differentiated power that oppress as opposed to empower these groups. In this paper, the term emancipatory data science is coined to highlight the unique contributions of individuals who use their expertise to mitigate data harms for minoritized, and marginalized populations and to suggest a way forward for the data science workforce and research community given our increasingly algorithmic society.","PeriodicalId":402779,"journal":{"name":"Proceedings of the 2021 on Computers and People Research Conference","volume":"53 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2021-06-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114827148","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}