{"title":"Organizational Citizenship Behaviours - Antecedents, Outcomes & Paradoxes: A Literature Review","authors":"Aniisu K. Verghese","doi":"10.12725/UJBM.53.3","DOIUrl":"https://doi.org/10.12725/UJBM.53.3","url":null,"abstract":"Organizational Citizenship Behaviours(OCBs) have asignificant impact on how employees go over and beyondat the workplace and form a competitive edge for theirfirms. Grounded in industrial-organizational psychology,OCBs provide insights for leaders and managers to alignand engage staff to improve organizational effectiveness.While a lot of studies have focused on the benefits ofcitizenship behaviours, there are paradoxes which needmore attention. This paper reviews the literature onOCBs, the antecedents, outcomes and paradoxes whenexcessive OCBs can come in the way of organizationalsuccess.","PeriodicalId":398667,"journal":{"name":"Ushus Journal of Business Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131068886","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Engaging Mind Chemistry with Gamification: HR Practitioners Views","authors":"Veena Shenoy, Doel Bhattacharya","doi":"10.12725/UJBM.53.4","DOIUrl":"https://doi.org/10.12725/UJBM.53.4","url":null,"abstract":"Purpose: The purpose of this study is to examineworkplace gamification in the HR process. Moreover, toexplore the impact of workplace gamification onemployee engagement and experience.Design/ Methodology /Approach: The current study isqualitative. The views of HR practitioners from Deloitte,TCS, Wipro, and Continental are taken through atelephonic and personal interview to understandworkplace gamification in the HR process. And its impacton employee engagement and employee experience.Findings: Workplace demographics are with changingdue to the entry of tech-savvy and hyperactivemillennials. Millennials get into an organization withmuch higher expectations in terms of work, workenvironment, and HR practices. Gamification is engrossedas one of the tools for employee engagement andemployee experience. Gamification is a psychologicalimperative. Playing games keeps the brain fit, reducesstress, helps deal with cognitive overload, and alsoteaches work skills and team spirit.Practical implications: The gamification made the workof HR practitioners easy. Creating user experience,involving them through practice and engagement was achallenge for HR practitioners. Now with the help ofworkplace gamification, feedback and rewards are more transparent; it strengthens interpersonal relationships,betters employee experience, and establishes friendlycompetitions.Originality/Value: The paper provides insights ongamification from HR practitioners' views. And theapplication of gamification in various HR-relatedprocesses such as recruitment, training, learning anddevelopment, performance management, andengagement. Hence, HR practitioners and policymakerscan take a call on implementing workplace gamificationin various HR processes, and that results in HR-relatedoutcomes. ","PeriodicalId":398667,"journal":{"name":"Ushus Journal of Business Management","volume":"19 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"130057978","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Bankruptcy in Indian Private Sector Banks: A Neural Network Analysis","authors":"Surbhi Dhama","doi":"10.12725/UJBM.52.6","DOIUrl":"https://doi.org/10.12725/UJBM.52.6","url":null,"abstract":"This paper aims to predict the bankruptcy in Indian private banks using financial ratios such as ROA, GNPA, EPS, PAT, and GNP of the country. This paper also explains the importance of Ohlson’s number, Graham’s number and Zmijewski number as the major predictors of bankruptcy while developing a model using neural networks. For the prediction, the financial data for private sector banks of India such as HDFC, HDFC, ICICI, AXIS, YES bank, KOTAK MAHINDRA Bank, FEDERAL BANK, INDUSIND Bank, RBL and KARUR VYSYA for the last 10 years from 2010-2019 have been analysed. The model developed during the research will help the financial institutions and banks in India to understand the economic condition of the banking industry.","PeriodicalId":398667,"journal":{"name":"Ushus Journal of Business Management","volume":"13 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-08-26","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"129498817","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Saraniya M C, Husna Thaj, Kaushik Bhide, F. Khadir
{"title":"Impact of Colours of FMCG Packaging on Consumer buying Behavior","authors":"Saraniya M C, Husna Thaj, Kaushik Bhide, F. Khadir","doi":"10.12725/UJBM.51.3","DOIUrl":"https://doi.org/10.12725/UJBM.51.3","url":null,"abstract":"Colour influences human perceptions and invokes feelings and emotions in them. Around the globe, the meaning of colours changes according to cultures, places, traditions and other demographics. Colour preferences develop in humans from a very young age and change with age. Different colours have different emotions associated with them. Warm colours tend to increase arousal than cool colours. Colour is an important factor as far as branding is considered. The packaging colours of products speak for the product itself. Different products have stereotypical colours associated with them. Colours of FMCG product which are mostly bought on impulse based need to call out for customers. In this research, we have studied how colour influences the buying behavior of the consumers. Through this research, the colours tend to influence consumers based on different age groups has also been studied. This study can be used as an essential tool for FMCG businesses to increase the reach of their products among customers.","PeriodicalId":398667,"journal":{"name":"Ushus Journal of Business Management","volume":"40 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2020-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114162778","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Participative Management and Performance: an en Pirical Analysis of Work Organizations","authors":"C. Somashekher","doi":"10.12725/ujbm.7.5","DOIUrl":"https://doi.org/10.12725/ujbm.7.5","url":null,"abstract":"Workers' Participation in Management (WPM) has come to be the focus of scientific and academic attention in Sociological circles with its growing importance in the context of post industrial society. WPM is viewed as a principal mechanism through which the principles of human relations approach could be incorporated into the managerial practices in the contemporary work organizations and as such, has been looked upon as a positive and humanizing intervention in the process of management. However, the nature, extent and determinants of WPM have been found to be varying significantly in different sociocultural contexts warranting culture specific and context specific empirical studies. An attempt, hence, is made in this paper to probe empirically into the extent and determinants of WPM in work organizations in an Indian setting. In all, eight work organizations from public and private sector, representing diverse types, and sizes are studied employing an organizational information schedule so devised as to elicit information required for conceptualizing organizational and contextual variables, along with three interview schedules each designed to ascertain the nature and extent of WPM, by representatives of workers, managers and unions operating as functionaries on diverse machineries of WPM. The findings seem to negate the much debated and lamented poor levels of participation by worker representatives, apathy of managerial personnel and antagonism of union leadership. The level of WPM wherever provided for, is found to be reasonably high and it varies significantly with organizational variables such as size, sector, age of the organization and extent of unionization on the one hand contextual variables such as labor force composition and ideological and political overtones of the unions operating in the plant on the other. Further, the findings indicate that the extent of WPM has significant positive implications for productivity, climate of industrial relations and profitability in particular and industrial performance in general.","PeriodicalId":398667,"journal":{"name":"Ushus Journal of Business Management","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128182718","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Assessment of Quality Service in Public Sector Banks: an Empirical Analysis (an Application of Linear Model)","authors":"A. A. Raheem","doi":"10.12725/ujbm.7.2","DOIUrl":"https://doi.org/10.12725/ujbm.7.2","url":null,"abstract":"Customer service in banks is being talked about everywhere. In various forums, in the press and in conversations, customer service is in the news. Customer's service in banks is a systematic concept. A successful bank of the future will be the one that excels in customer service and provides them a range of service and product and does continues exercise in improving its potential to serve well. The very nature of service marketing requires that service organization should devote more attention on offering efficient service to the Customers. As the service invisible they can gain confidence and good will through efficient and prompt Customer service only. Among the services Public sector Banks play an important role in marketing various types of needs of customers. The public sector banks work on the good will of the customers. The best way of servicing and prospering in the competitive environment is through providing prompt, relevant and efficient customer service at reasonable cost","PeriodicalId":398667,"journal":{"name":"Ushus Journal of Business Management","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134115256","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Customer Experience Management - the Mantra for Success","authors":"J. Raju, Deepali Walavalkar","doi":"10.12725/UJBM.7.1","DOIUrl":"https://doi.org/10.12725/UJBM.7.1","url":null,"abstract":"The past decade has seen several changes in the business environment and markets are flooded with several me-too brands making the consumer perplexed and further increasing his search time. With new brands encroaching the mind space of the customers and displacing the existing ones, the only differentiator the brands can rely on for lasting advantage is the experience that lingers in the customer's head. \u0000Providing a meaningful experience is a challenging task for companies and they need to incorporate a CEM (customer experience management) culture by managing their customer, brand and their operational processes. CEM would not be possible without managing employee experience because they act as an interface between the company and the customer. It is also important to gain insights regarding perceptions of customers through research, so that changes can be incorporated to improve experiences in the future. In order to achieve strategic advantage organisations need to adopt policies and strategies that promote and enhance the experience environment.","PeriodicalId":398667,"journal":{"name":"Ushus Journal of Business Management","volume":"64 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114169415","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Work Ethics and Value System - a Fact Finding Study of Corporate Practices","authors":"Leena James, Uma Shelvi","doi":"10.12725/UJBM.7.4","DOIUrl":"https://doi.org/10.12725/UJBM.7.4","url":null,"abstract":"The concept of work ethics and value system is a strategic factor which shapes how efficiently the companies do business Ethics in work and value system touches every facet of Human Resource. Efficient incorporation of these concepts optimizes the human capital of the organisation. \u0000In this era of global competition, ethics and value system comes as a survival technique, and this paper is an attempt to publicize the tremendous growth opportunity of it as a sustainabilily technique. \u0000The rapid growth of companies globally, poses numerous puzzles. Why it is occurring, and why do people care about it? This paper proposes an explanation for many of these puzzles in terms of the increasing importance of work ethics and value system in the organizations.","PeriodicalId":398667,"journal":{"name":"Ushus Journal of Business Management","volume":"34 1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2006-01-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"128930765","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Descriptive Model of Community Participation: Delivering Urban Services","authors":"A. Abdulraheem, A. Raman","doi":"10.12725/ujbm.6.4","DOIUrl":"https://doi.org/10.12725/ujbm.6.4","url":null,"abstract":"Community participation means readiness of both the government and the community to accept certain responsibilities and activities. It also means that the value of each group's contribution is seen, appreciated, and used more tokenism or propaganda will not make participation meaningful. The honest inclusion of community representative as partners in decision-making makes for successful community participation. Basic urban services in India are inadequate to meet the needs of the population in low-income areas. This is evident from past studies undertaken at both the macro and micro level. Furthermore, the situation will continue unchanged in the future despite government agency efforts to improve the infrastructure and service delivery, as projected capabilities will not meet projected needs for services. There is a need, therefore to extend services through community participation strategies. Community involvement has been sought in the past through certain government projects. Therefore, is a model that will describe an approach to service delivery of a participatory nature? This should be considered not only as an option but also as a recommended approach in future plans for urban development. Therefore, this paper describe that the participatory management model and some policy implication towards community participation.","PeriodicalId":398667,"journal":{"name":"Ushus Journal of Business Management","volume":"61 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133952596","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Diaspora to Transnational Networks: the Case of Chinese Diaspora in the Mainland China","authors":"P. A. Mathew","doi":"10.12725/ujbm.6.7","DOIUrl":"https://doi.org/10.12725/ujbm.6.7","url":null,"abstract":"Out of the many views on globalization, the one that focuses on the network approach is different in scope. This approach focuses on the social embeddedness of the profit oriented business world rather than giving Multinational Corporations the central role in the globalization process. Changes in the world economy have brought in new players in the competitive market place and one of the players is the Diaspora investors. The Diaspora investors unliie the traditional business players use network relations to survive and succeed in the dynamic global economy. An excellent example for this is the case of Chinese Diaspora. They were able to carve a niche for themselves in the mainland China when the economy opened up. By using network relations and making connections horizontally across the vertical walls of a segmented society they were able to promote transnational linkages. This article focuses on the utilization Guanxi as a cultural strategy for securing social resources towards goal attainment.","PeriodicalId":398667,"journal":{"name":"Ushus Journal of Business Management","volume":"1 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2005-06-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133079116","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}