{"title":"Echte Kundenzufriedenheit durch digital qualifizierte Servicekräfte","authors":"Jacqueliné Glauch, Torsten Gast","doi":"10.1007/978-3-658-33975-3_14","DOIUrl":"https://doi.org/10.1007/978-3-658-33975-3_14","url":null,"abstract":"","PeriodicalId":398585,"journal":{"name":"Services Management und digitale Transformation","volume":"138 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123287418","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Digitale Transformation in der Instandhaltung","authors":"Lennart Brumby","doi":"10.1007/978-3-658-33975-3_20","DOIUrl":"https://doi.org/10.1007/978-3-658-33975-3_20","url":null,"abstract":"","PeriodicalId":398585,"journal":{"name":"Services Management und digitale Transformation","volume":"38 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123534934","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Informationssicherheit im Internet der Dinge","authors":"David Kleinz","doi":"10.1007/978-3-658-33975-3_19","DOIUrl":"https://doi.org/10.1007/978-3-658-33975-3_19","url":null,"abstract":"","PeriodicalId":398585,"journal":{"name":"Services Management und digitale Transformation","volume":"06 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127397624","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"7 Erfolgsfaktoren für das Servicemanagement 4.0","authors":"Anja Roters","doi":"10.1007/978-3-658-33975-3_9","DOIUrl":"https://doi.org/10.1007/978-3-658-33975-3_9","url":null,"abstract":"","PeriodicalId":398585,"journal":{"name":"Services Management und digitale Transformation","volume":"104 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124825420","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Das Customer-Success-Dilemma – Der Kunde im Mittelpunkt?","authors":"Josef Petzenhammer","doi":"10.1007/978-3-658-33975-3_16","DOIUrl":"https://doi.org/10.1007/978-3-658-33975-3_16","url":null,"abstract":"","PeriodicalId":398585,"journal":{"name":"Services Management und digitale Transformation","volume":"20 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"114346698","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Einleitung: Welchen Einfluss wird die Digitale Transformation auf Services haben?","authors":"Kai Altenfelder, Dieter Schönfeld","doi":"10.1007/978-3-658-33975-3_1","DOIUrl":"https://doi.org/10.1007/978-3-658-33975-3_1","url":null,"abstract":"","PeriodicalId":398585,"journal":{"name":"Services Management und digitale Transformation","volume":"31 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"134192540","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}