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International Journal of Electronic Customer Relationship Management最新文献

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Understanding customer relationships 理解客户关系
International Journal of Electronic Customer Relationship Management Pub Date : 2019-04-24 DOI: 10.4324/9781351016551-1
F. Buttle, Stan Maklan
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引用次数: 0
The future 未来
International Journal of Electronic Customer Relationship Management Pub Date : 2019-04-24 DOI: 10.4324/9781351016551-21
F. Buttle, Stan Maklan
{"title":"The future","authors":"F. Buttle, Stan Maklan","doi":"10.4324/9781351016551-21","DOIUrl":"https://doi.org/10.4324/9781351016551-21","url":null,"abstract":"","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"7 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90396336","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Analytical CRM 分析性CRM
International Journal of Electronic Customer Relationship Management Pub Date : 2019-04-24 DOI: 10.4324/9781351016551-14
F. Buttle, Stan Maklan
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引用次数: 2
Service automation 服务自动化
International Journal of Electronic Customer Relationship Management Pub Date : 2019-04-24 DOI: 10.4324/9781351016551-13
F. Buttle, Stan Maklan
{"title":"Service automation","authors":"F. Buttle, Stan Maklan","doi":"10.4324/9781351016551-13","DOIUrl":"https://doi.org/10.4324/9781351016551-13","url":null,"abstract":"","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"41 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"82997087","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Managing customer experience 管理客户体验
International Journal of Electronic Customer Relationship Management Pub Date : 2019-04-24 DOI: 10.4324/9781351016551-9
F. Buttle, Stan Maklan
{"title":"Managing customer experience","authors":"F. Buttle, Stan Maklan","doi":"10.4324/9781351016551-9","DOIUrl":"https://doi.org/10.4324/9781351016551-9","url":null,"abstract":"","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"112 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78864829","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Operational CRM 运营式CRM
International Journal of Electronic Customer Relationship Management Pub Date : 2019-04-24 DOI: 10.4324/9781351016551-10
F. Buttle, Stan Maklan
{"title":"Operational CRM","authors":"F. Buttle, Stan Maklan","doi":"10.4324/9781351016551-10","DOIUrl":"https://doi.org/10.4324/9781351016551-10","url":null,"abstract":"","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"44 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79979473","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Realizing the benefits of CRM 实现客户关系管理的好处
International Journal of Electronic Customer Relationship Management Pub Date : 2019-04-24 DOI: 10.4324/9781351016551-17
F. Buttle, Stan Maklan
{"title":"Realizing the benefits of CRM","authors":"F. Buttle, Stan Maklan","doi":"10.4324/9781351016551-17","DOIUrl":"https://doi.org/10.4324/9781351016551-17","url":null,"abstract":"","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"130 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"86833317","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Developing and managing customer-related databases 开发和管理客户相关数据库
International Journal of Electronic Customer Relationship Management Pub Date : 2019-04-24 DOI: 10.4324/9781351016551-15
F. Buttle, Stan Maklan
{"title":"Developing and managing customer-related databases","authors":"F. Buttle, Stan Maklan","doi":"10.4324/9781351016551-15","DOIUrl":"https://doi.org/10.4324/9781351016551-15","url":null,"abstract":"","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"550 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78897294","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 0
Implementing CRM 实施CRM
International Journal of Electronic Customer Relationship Management Pub Date : 2019-04-24 DOI: 10.4324/9781351016551-19
F. Buttle, Stan Maklan
{"title":"Implementing CRM","authors":"F. Buttle, Stan Maklan","doi":"10.4324/9781351016551-19","DOIUrl":"https://doi.org/10.4324/9781351016551-19","url":null,"abstract":"","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"285 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73234612","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 1
Customer portfolio management 客户组合管理
International Journal of Electronic Customer Relationship Management Pub Date : 2019-04-24 DOI: 10.4324/9781351016551-7
F. Buttle, Stan Maklan
{"title":"Customer portfolio management","authors":"F. Buttle, Stan Maklan","doi":"10.4324/9781351016551-7","DOIUrl":"https://doi.org/10.4324/9781351016551-7","url":null,"abstract":"","PeriodicalId":39480,"journal":{"name":"International Journal of Electronic Customer Relationship Management","volume":"34 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2019-04-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"81945256","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
引用次数: 3
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