{"title":"Modelling trust in human-like technologies","authors":"Siddharth Gulati, S. Sousa, D. Lamas","doi":"10.1145/3297121.3297124","DOIUrl":"https://doi.org/10.1145/3297121.3297124","url":null,"abstract":"Trust is an important decision-making construct helping users to adopt and continually use a system. Despite its importance, past research has mainly focused on studying and researching it in technology mediated interactions. As nature of technical artifacts becomes increasingly intelligent and human-like, a theory for explaining and predicting trust in such artifacts also becomes important. However, studying trust relationship of a user with technical artifacts is still in its infancy. To address this, we build on prior work which empirically modelled trust in user technology interactions and evaluate a human computer trust model using partial-least square structural equation modelling (PLS-SEM). Our research results identify four factors: competence, benevolence, willingness & reciprocity which impact user trust. Suggestions for future applications of the model are also discussed. Our study contributes to the literature by advancing the discussion on (a) human-like technologies and (b) the role of trust in human-artifact relationship.","PeriodicalId":394456,"journal":{"name":"Proceedings of the 9th Indian Conference on Human-Computer Interaction","volume":"73 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"123433410","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"How Much Faster Can You Type by Speaking in Hindi?: Comparing Keyboard-Only and Keyboard+Speech Text Entry","authors":"Bhakti Bhikne, Anirudha N. Joshi, Manjiri Joshi, Shashank Ahire, Nimish Maravi","doi":"10.1145/3297121.3297123","DOIUrl":"https://doi.org/10.1145/3297121.3297123","url":null,"abstract":"Can a reasonably robust speech recognition engine improve text entry speeds in Indian languages in spite of the time spent by users in correcting errors? We investigate this question in this paper. We conducted a within-subject longitudinal study to evaluate performance of keyboard-only input and keyboard+speech input for Hindi with 20 novice users. We found that keyboard+speech input is 2.5 times faster than keyboard input. Results also showed that the difference in performance was lower for phrases picked from poems, songs and phrases that used less frequently used words. To the best of our knowledge, ours is the first study that compares performance of these two input modalities in an Indian language.","PeriodicalId":394456,"journal":{"name":"Proceedings of the 9th Indian Conference on Human-Computer Interaction","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124968886","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
D. Padhi, Anirudha N. Joshi, Abhishek Shrivastava, Rucha Tulaskar
{"title":"Hierarchy or List?: Comparing Menu Navigation by Emergent Users","authors":"D. Padhi, Anirudha N. Joshi, Abhishek Shrivastava, Rucha Tulaskar","doi":"10.1145/3297121.3297125","DOIUrl":"https://doi.org/10.1145/3297121.3297125","url":null,"abstract":"With rapid penetration of mobile devices in India, it has become important to understand how well can emergent users navigate menus. Literature shows somewhat inconsistent result in their performances with menu elements organized in a deep hierarchy, in a shallow hierarchy, and in a list. The current study investigates the performance of emergent users on a navigation task using two different menus (5-level deep hierarchy vs. 5-page list). Prototypes were made with 3 separate interfaces; namely graphical user interface (GUI), audio only interface (AOI) and audio-visual interface (AVI). A total of 24 emergent users carried out 6 test-tasks each (GUI-deep, GUI-list, AOI-deep, AOI-list, AVI-deep, AVI-list). Results show that participants navigate faster-using list menu on GUI and AVI, whereas they perform faster-using hierarchical navigation on AOI. Modalities with visual elements (GUI, AVI) performed faster than the audio (AOI). We discuss the implications of our findings for designing interactive devices for emergent users and possibilities for future research.","PeriodicalId":394456,"journal":{"name":"Proceedings of the 9th Indian Conference on Human-Computer Interaction","volume":"60 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"127216783","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Challenges In Supporting The Emergent User","authors":"Vivek Kant, Anirudha N. Joshi","doi":"10.1145/3297121.3297131","DOIUrl":"https://doi.org/10.1145/3297121.3297131","url":null,"abstract":"The aim of this theoretical note is to highlight some open challenges in supporting the design for emergent users. This preliminary note first situates the emergent user at the nexus of three main recent HCI trends: cultural/cross-cultural computing; HCI4D/ICT4D and postcolonial computing. Further based on a literature survey, it then highlights five interrelated challenges ranging from the need for the supporting the mental models of the emergent users to the devising of intermediate conceptual structures that support the activity of design.","PeriodicalId":394456,"journal":{"name":"Proceedings of the 9th Indian Conference on Human-Computer Interaction","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121732600","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Ravi Mahamuni, Pramod Khambete, R. Punekar, Sylvan Lobo, Shivani Sharma, Ulemba Hirom
{"title":"Concise Personas Based on Tacit Knowledge - How Representative Are They?","authors":"Ravi Mahamuni, Pramod Khambete, R. Punekar, Sylvan Lobo, Shivani Sharma, Ulemba Hirom","doi":"10.1145/3297121.3297126","DOIUrl":"https://doi.org/10.1145/3297121.3297126","url":null,"abstract":"Personas have become integral to the user-centered design process, enabling designers to acquire empathy for the users, and guiding the design. Effective personas need to be representative of the user population. Persona creation based on immersive data collection and integrative analysis is recommended. In practice though, constraints of time, resources and access to end users often result in insufficient data. Augmenting the limited data with tacit knowledge can be effective in persona creation, although the representativeness of such personas must be established. We created concise personas through two action research inspired cycles leveraging tacit knowledge of a cross-functional, multidisciplinary team designing a service for their own organization. The representativeness of these personas was statistically validated using paired comparison method and Kolmogorov-Smirnov test. The approach can be valuable in similar situations for creating valid personas.","PeriodicalId":394456,"journal":{"name":"Proceedings of the 9th Indian Conference on Human-Computer Interaction","volume":"21 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122339684","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Proceedings of the 9th Indian Conference on Human-Computer Interaction","authors":"","doi":"10.1145/3297121","DOIUrl":"https://doi.org/10.1145/3297121","url":null,"abstract":"","PeriodicalId":394456,"journal":{"name":"Proceedings of the 9th Indian Conference on Human-Computer Interaction","volume":"62 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2018-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"131633122","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}