Silesian University of Technology Scientific Papers, Organization and Management Series最新文献

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THE EYE-TRACKING USAGE FOR TESTING CUSTOMERS’ GAZE ON CONFORMITY MARKS PLACED ON PRODUCTS PACKAGES 眼球追踪用于测试顾客对产品包装上的合格标志的注视

Silesian University of Technology Scientific Papers, Organization and Management Series Pub Date : 1900-01-01 DOI: 10.29119/1641-3466.2021.151.35

Bartosz Orzeł

{"title":"THE EYE-TRACKING USAGE FOR TESTING CUSTOMERS’ GAZE ON CONFORMITY MARKS PLACED ON PRODUCTS PACKAGES","authors":"Bartosz Orzeł","doi":"10.29119/1641-3466.2021.151.35","DOIUrl":"https://doi.org/10.29119/1641-3466.2021.151.35","url":null,"abstract":"Purpose: The purpose of this article is to perform the idea of eye-tracking method based research, which will allow us to testing the customers gaze on the conformity marks placed on products packages. The aim of this article is to present the possible way of eye-tracking based research method, an experiment the results of which can be used for future research and statistical analyzes. be maps which people look of complete after eye-tracking examination The subject of is theoretical, methodology, it to out the same or similar research in The main finding of this article is the creation of eye-tracking method based research proposal way, which should allow us to analyze both on conformity marks gazing by customers and other elements of packages. the survey conducted after experiment can researchers an ability to accordance assessment to real conformity marks and other etiquettes/packages marks, on which customers are looking at, and what they are looking at. It allow us obtaining other information, such as: awareness of the types and concept of compliance marks, the voluntary nature of their placement, and also","PeriodicalId":393599,"journal":{"name":"Silesian University of Technology Scientific Papers, Organization and Management Series","volume":"141 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"124488977","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 2

INTERNAL AUDIT AND MANAGEMENT REVIEW IN ISO 9001:2015 根据iso9001:2015进行内部审核和管理评审

Silesian University of Technology Scientific Papers, Organization and Management Series Pub Date : 1900-01-01 DOI: 10.29119/1641-3466.2021.151.49

R. Wolniak

{"title":"INTERNAL AUDIT AND MANAGEMENT REVIEW IN ISO 9001:2015","authors":"R. Wolniak","doi":"10.29119/1641-3466.2021.151.49","DOIUrl":"https://doi.org/10.29119/1641-3466.2021.151.49","url":null,"abstract":"Purpose: The aim of the paper is to analyze the problems connected with internal audit and 5 management review within the organization in the ISO 9001:2015 implementation process. 6 Design/methodology/approach: Critical literature analysis. Analysis of international literature from main databases and polish literature and legal acts connecting with researched topic. 8 Findings: To achieve good functioning level of Quality management system we need to do periodically the internal audits and management reviews. Audit is the examination or inspection 10 of various books of accounts by an auditor followed by physical checking of inventory to make sure that all departments are following documented system of recording transactions. Audits are very useful tool to analyses the organization functioning and improve it’s performance. On the basis of the conducted analysis we can say that the main activities needed in the internal audit process are: interview personnel, observe operations, review documents and records and examine records. In the audit process is especially important for auditor to have appropriate qualities. They should be according to ISO 19011 requirements. The best solution for the analysis of the performance of ISO 9001 system can be done when we not only use 18 internal audits but also management reviews in our managerial practice. Originality/value : Detailed analysis of all subjects related to internal audits and management reviews in ISO 9001:2015.","PeriodicalId":393599,"journal":{"name":"Silesian University of Technology Scientific Papers, Organization and Management Series","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121809435","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6

THE ADOPTION OF SERVQUAL METHOD TO ANALYZE THE QUALITY ASSURANCE FACTORS OF PERSONAL PROTECTIVE EQUIPMENT FOR HEALTH CARE WORKERS 采用同类法对医护人员个人防护用品的质量保证因素进行分析

Silesian University of Technology Scientific Papers, Organization and Management Series Pub Date : 1900-01-01 DOI: 10.29119/1641-3466.2021.151.34

Bartosz Orzeł, Anna Horodecka

引用次数: 1