INTERNAL AUDIT AND MANAGEMENT REVIEW IN ISO 9001:2015

Purpose: The aim of the paper is to analyze the problems connected with internal audit and 5 management review within the organization in the ISO 9001:2015 implementation process. 6 Design/methodology/approach: Critical literature analysis. Analysis of international literature from main databases and polish literature and legal acts connecting with researched topic. 8 Findings: To achieve good functioning level of Quality management system we need to do periodically the internal audits and management reviews. Audit is the examination or inspection 10 of various books of accounts by an auditor followed by physical checking of inventory to make sure that all departments are following documented system of recording transactions. Audits are very useful tool to analyses the organization functioning and improve it’s performance. On the basis of the conducted analysis we can say that the main activities needed in the internal audit process are: interview personnel, observe operations, review documents and records and examine records. In the audit process is especially important for auditor to have appropriate qualities. They should be according to ISO 19011 requirements. The best solution for the analysis of the performance of ISO 9001 system can be done when we not only use 18 internal audits but also management reviews in our managerial practice. Originality/value : Detailed analysis of all subjects related to internal audits and management reviews in ISO 9001:2015.