{"title":"Online Counselling Support in Australian and New Zealand Universities","authors":"Brad C Inglis, Kellie Cathcart","doi":"10.30688/JANZSSA.2018.11","DOIUrl":"https://doi.org/10.30688/JANZSSA.2018.11","url":null,"abstract":"The higher education sector is currently undergoing a major shift towards increasing the amount of courses that are taught online, hence there is also a growing need to provide support services for online students. This paper reports on the results of a survey that aimed to gather information on the online presence of counselling services across Australian and New Zealand higher education facilities. It indicates that movement towards offering online counselling support for students is slow, with services and professionals showing some resistance to, and anxiety around, moving into this sphere. Where services have been offered, there is little consistency across the sector. A number of challenges around engagement, marketing, technology and clinician anxiety have hampered successful outcomes. There have been notable exceptions to this, with a few universities trialling different online platforms and engagement strategies with students, with varying levels of success. Overall there appears to be a need for counsellors to be offered training in providing online services to students; not only to increase their confidence in providing these services, but also to help to change attitudes about online mental health services. There is also a need for more research into the efficacy of those models which are operating successfully, in order to encourage change in clinician attitudes, which in turn may lead to further adoption of online services across the sector.","PeriodicalId":39085,"journal":{"name":"Journal of the Australian and New Zealand Student Services Association","volume":"1 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"89203795","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Crisis Management on Residence: The Ten Elements of Effectiveness","authors":"M. Driscoll","doi":"10.30688/JANZSSA.2018.12","DOIUrl":"https://doi.org/10.30688/JANZSSA.2018.12","url":null,"abstract":"Given the likelihood of a negative incident occurring on campus, a simple but comprehensive framework was developed in 2016 at La Trobe University so that Accommodation Services staff could refer to a tool to assist them to respond to situations of crisis or potential crisis. \u0000The Crisis Management Framework comprises ten elements. These ten elements are not sequential and are not to be interpreted as steps or stages. The central theme in this framework is that each element needs to be taken into consideration when responding to a crisis and delivered to varying degrees. The ten elements are:\u0000• Co-ordinate, Control and Contain\u0000• Cluster\u0000• Communicate\u0000• Create a place to Congregate and instil “Community” \u0000• Collaborate \u0000• Business Continuity \u0000• Plan Comprehensively and Chronicle\u0000• Care and Counsel \u0000• Continuous Review and Improvement \u0000• Celebrate","PeriodicalId":39085,"journal":{"name":"Journal of the Australian and New Zealand Student Services Association","volume":"32 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"78949078","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Supporting Student Transition and Early Engagement: An Online Induction Program","authors":"Laura Burge","doi":"10.30688/JANZSSA.2018.10","DOIUrl":"https://doi.org/10.30688/JANZSSA.2018.10","url":null,"abstract":"Students face a range of serious challenges when adjusting to university life, particularly those students who are required to move away from home in order to pursue their studies. Through a study of a newly introduced online resident induction program, facilitated by Deakin Residential Services (DRS) at Deakin University, this paper draws attention to the important role such programs play in enhancing student awareness and understanding of key rules and behavioural guidelines, espousing integral community values, and effectively supporting the transition of residents to their new living learning environment. This paper further highlights the underlying principles transferable to other student residential communities or wider university settings.","PeriodicalId":39085,"journal":{"name":"Journal of the Australian and New Zealand Student Services Association","volume":"72 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"90512779","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
R. DuVivier, G. Oswald, L. Steller, Kate Bumhoffer
{"title":"Surviving and Thriving at a University in the United Kingdom","authors":"R. DuVivier, G. Oswald, L. Steller, Kate Bumhoffer","doi":"10.30688/janzssa.2018.09","DOIUrl":"https://doi.org/10.30688/janzssa.2018.09","url":null,"abstract":"While considerable research on college student surviving and thriving has been conducted in the United States, fewer studies exist that examine these phenomenon multinationally. This mixed methods study, conducted at a large multi-campus university in the United Kingdom, examines factors purported to contribute to college student retention and engagement in a British context. Data were collected and analysed in the five theme categories of belonging, student support services, academic engagement, decision-making and resilience. Significant differences were found in student engagement by metropolitan vs. suburban campus, and in levels of engagement in academic and student life by gender.","PeriodicalId":39085,"journal":{"name":"Journal of the Australian and New Zealand Student Services Association","volume":"11 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-07-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"73737859","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"A Case Study of Why it is Important to Provide Financial Counselling for Vulnerable Students at University","authors":"R. Angus","doi":"10.30688/JANZSSA.2018.08","DOIUrl":"https://doi.org/10.30688/JANZSSA.2018.08","url":null,"abstract":"The La Trobe University Student Union (LTSU) is the peak representative body for La Trobe University students at the Melbourne, Mildura and Shepparton campuses. LTSU has a specific focus on students who are vulnerable, in terms of experiencing financial stress. LTSU aims to assist these students by providing free student advocacy, legal and financial counselling services. Following are some of the typical issues faced by students at La Trobe University who seek financial counselling, the type of assistance provided, the positive outcomes and some practical guidance for others to replicate.","PeriodicalId":39085,"journal":{"name":"Journal of the Australian and New Zealand Student Services Association","volume":"64 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2018-07-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"79995544","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}