Mediterranean Conference on Information Systems最新文献_第3页

An Indicator Function for Insufficient Data Quality - A Contribution to Data Accuracy 数据质量不足的指标函数——对数据准确性的贡献

Mediterranean Conference on Information Systems Pub Date : 2012-09-08 DOI: 10.1007/978-3-642-33244-9_12

Quirin Görz, M. Kaiser

引用次数: 3

ERP Post-adoption: Use and Value - An Empirical Study on Portuguese SMEs 采用ERP后:使用与价值——对葡萄牙中小企业的实证研究

Mediterranean Conference on Information Systems Pub Date : 2012-09-08 DOI: 10.1007/978-3-642-33244-9_5

P. Ruivo, T. Oliveira, M. Neto

引用次数: 11

Customer Relationship Management Adoption: Using A Dynamic Capabilities Approach 采用客户关系管理:使用动态能力方法

Mediterranean Conference on Information Systems Pub Date : 2011-01-25 DOI: 10.1504/IJIMA.2011.038239

Cristiane Drebes-Pedron, Mário M. Caldeira

{"title":"Customer Relationship Management Adoption: Using A Dynamic Capabilities Approach","authors":"Cristiane Drebes-Pedron, Mário M. Caldeira","doi":"10.1504/IJIMA.2011.038239","DOIUrl":"https://doi.org/10.1504/IJIMA.2011.038239","url":null,"abstract":"Customer relationship management (CRM) adoption is both a relevant research topic in academia and a challenge for practitioners. We understand CRM as a complex concept that includes technology, strategy and philosophy. In this research, we propose an analysis of CRM organisational dynamic capabilities. The main goal is to apply a dynamic capabilities perspective to analyse how companies can improve their CRM initiatives. In order to achieve this purpose, a qualitative, interpretative, case-based research strategy was implemented. We conducted a case study in a Portuguese telecommunication enterprise for one year. The case study was based on semi-structured interviews and document analysis. We used qualitative techniques to analyse the collected data and ground our interpretation in a dynamic capabilities theoretical approach. We propose a theoretical framework related to CRM dynamic capability that is corroborated with empirical evidence. We believe that because organisations which adopt a CRM strategy are in a competitive environment, a dynamic model needs to be used to analyse and explain how they can improve their CRM strategy in order to achieve success.","PeriodicalId":385656,"journal":{"name":"Mediterranean Conference on Information Systems","volume":"27 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2011-01-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"121618040","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 11

Impacts of CIT: the Opportunistic User 资讯科技的影响:机会主义使用者

Mediterranean Conference on Information Systems Pub Date : 2010-09-14 DOI: 10.5167/UZH-40352

I. Matter, Peter Höltschi, G. Schwabe

{"title":"Impacts of CIT: the Opportunistic User","authors":"I. Matter, Peter Höltschi, G. Schwabe","doi":"10.5167/UZH-40352","DOIUrl":"https://doi.org/10.5167/UZH-40352","url":null,"abstract":"Applications that have been a huge success in private collaboration - such as video conferencing, application sharing or social tagging systems -, have been failures in business collaboration. The benefits of Collaborative Information Technology (CIT) have been discussed in research and acknowledged by many companies for quite some time. However, the usage of such technology in business context is still surprisingly low. Explanations have been sought through the investigation of CIT in various settings. These studies have been mostly conducted in the specific context of a single CIT tool and/or task, whereas in some businesses several CIT tools are used concurrently when attempting to achieve a certain goal. In this paper we aim for a more holistic view of CIT usage by relating task, CIT functionality and its impacts. We followed a qualitative approach and conducted 10 semi-structured interviews with team leaders of collocated teams in 10 different companies. Our preliminary results show that this approach has promise to further explain the usage of CIT tools and that CITs are used opportunistically. The employee seems to rather use a few established functionalities for different tasks than substituting functionalities and therefore changing her habit, even though new functionalities might better suit a task at hand.","PeriodicalId":385656,"journal":{"name":"Mediterranean Conference on Information Systems","volume":"6 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2010-09-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"133740585","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 0

The Impact of Online Social Networks on Decision Support Systems 在线社会网络对决策支持系统的影响

Mediterranean Conference on Information Systems Pub Date : 1900-01-01 DOI: 10.1007/978-3-319-09450-2_7

F. Antunes, J. Costa

引用次数: 12

Social Innovation And Social Entrepreneurship Through Big Data: Developing A Reseach Agenda 通过大数据实现社会创新和社会企业家精神:制定研究议程

Mediterranean Conference on Information Systems Pub Date : 1900-01-01 DOI: 10.5281/ZENODO.1205390

I. Pappas, M. L. Jaccheri, Patrick Mikalef, M. Giannakos

{"title":"Social Innovation And Social Entrepreneurship Through Big Data: Developing A Reseach Agenda","authors":"I. Pappas, M. L. Jaccheri, Patrick Mikalef, M. Giannakos","doi":"10.5281/ZENODO.1205390","DOIUrl":"https://doi.org/10.5281/ZENODO.1205390","url":null,"abstract":"The power of big data and their applications are evident through the enormous attention they have received over the past few years, with the majority of the research focusing on solving technical and business problems. However, the challenge remains on how to harness the potential of big data in order to come up with innovative solutions on various societal problems. Big data have the potential to change the way that entrepreneurs as well as the other stakeholders of a social ecosystem take decisions , and develop new paths to create social innovation by taking data-driven decisions. Nonetheless, there is limited understanding on how social ecosystems need to change to embrace the advancement that big data entail. There is a need to institutionalize innovation through big data and social entre-preneurship, and examine how to successfully exploit big data towards achieving social good and sustainable change. We suggest building on the current state of the art, and go beyond it by merging and extending the findings with insights from the different stakeholders involved in the social innovation process. Further, we propose developing and testing a framework of best practices, that will be used as a roadmap by interested parties to successfully employ big data for social innovation, through the development of prototype applications which will clearly showcase the impact of big data on addressing societal challenges. This position paper concludes with research questions and challenges for future studies in the area.","PeriodicalId":385656,"journal":{"name":"Mediterranean Conference on Information Systems","volume":"3 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"1900-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"122695969","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

引用次数: 6