Electronic Journal of Knowledge Management最新文献

{"title":"The Continuous Recombination of Codification and\u0000 Personalisation KM strategies: A Retrospective Study","authors":"E. Bolisani, Antonella Padova, E. Scarso","doi":"10.34190/EJKM.18.02.008","DOIUrl":"https://doi.org/10.34190/EJKM.18.02.008","url":null,"abstract":"It is increasingly considered important to understand how companies plan their Knowledge Management (KM) strategy. The literature provides evidence that there may be different possible approaches to KM strategy. A significant distinction has been made between “codification” and “personalization”. Sometimes, these two approaches have been seen to be alternative to one another. In other cases scholars argued that a company can follow a strategy that mixes the two approaches depending on diverse intertwined factors. Still, on this topic, the literature provides various and sometimes contrasting results that need clarification and confirmation. Especially, there is the need to understand if changes in internal and external conditions may induce modifications in a firm’s KM strategy.The goal of the study is to analyse how the mix of codification and personalisation can vary over time in the same company, due to changing organizational and environmental conditions. With this purpose, the evolution of KM initiatives of a multinational company was investigated. The findings of the study confirm that the strategic mix can change over the years due to modifications in the factors of the company’s internal and external context. Furthermore, the case shows that the different factors have different weight and play a different role in influencing such changes. Specifically, in the investigated case, the factors related to the competitive context affected the evolution of the KM strategy more significantly than internal factors (which were just enablers or constraints of the evolutionary path). In addition, the study shows that this classic distinction between codification and personalization may not be easy to use in practical terms, due to the complexity of KM activities and needs in a company: this point can represent a fresh start of a future research agenda.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"45593665","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"On Work Relevance of Adult Education: A Case Study\u0000 Narrative","authors":"T. Vold, H. Haave, A. Kaloudis","doi":"10.34190/EJKM.18.02.002","DOIUrl":"https://doi.org/10.34190/EJKM.18.02.002","url":null,"abstract":"There is an increased focus on relevance of higher education. Mostly it is about enhanced job opportunities or job advancements for the individual. However, relevance of higher education may also be towards solving important issues or problems at a workplace. There are some necessary preconditions as to how an educational activity becomes relevant. Firstly, the student must be capable to discover how generic knowledge and acquired skills may or may not apply to concrete situations at work. This requires experience, understanding of the norms and culture of the organisation and a certain form of practical intelligence. Secondly, the conditions at work place must be conducive to innovation and change in various ways. In this article, we present a case study where employee turnover and lack of effective training routines were a major efficiency constraint in a Norwegian firm. With constant competition, changes in markets and other factors that influence the sustainability of an organization, cutting costs, such as high turnover and the time from being newcomer to being fully operative in the job. The responsible for training activities in the firm realized that additional formal education at the higher education level was needed, and he decided to enrol in a Knowledge Management study program at The Inland Norway University of Applied Sciences in order to learn how he could improve knowledge management and learning processes of new employees at his workplace. The case study ultimately demonstrates how crucial the interplay between content and form of education on one hand and specific conditions facilitating changes and improvements at work on the other is for the relevance in formal higher education narrative.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46586040","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Award‑Winning Organizations: How Outstanding Organizations\u0000 Manage the Registration, Access and use of the Knowledge of\u0000 Employees","authors":"R. Haraldsdóttir","doi":"10.34190/EJKM.18.02.001","DOIUrl":"https://doi.org/10.34190/EJKM.18.02.001","url":null,"abstract":"Organizations have managed information regarding knowledge of employees using various processes such as knowledge mapping, network analysis, codification and personalization. Some of these organizations have been chosen to receive awards for their outstanding performance, for instance for their finest use of knowledge. This paper examines how knowledge award-winning organizations distinguished themselves from other organizations, when it came to the registration, access and use of the knowledge of employees. The aim was to provide an understanding of how these organizations supported personal knowledge registration, and whether winning an award entailed a more comprehensive overview of the knowledge residing in employees. Whether the organizations benefitted financially from the registration process was also examined. This was a qualitative research. It was a multiple-case study, covering 18 organizations in Iceland, of which six had received the Knowledge Company of the Year award. A total of 35 semi-structured interviews were conducted and six award-winning verdicts analysed. A conceptual model was used to clarify the results. The findings indicate that the award-winning organizations received the award for outstanding success. Still, little emphasis was put on the management of the personal knowledge of employees. Interviewees experienced adversity regarding costs, time, limited access and use of personal knowledge. Most interviewees claimed that the registration of knowledge had a financial gain but found it difficult to measure and hard to confirm.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":"18 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"41522747","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Alive by Meeting: A Solution to the Paradox of Meetings Based\u0000 on the Pyramid of New Collaboration","authors":"M. Bettoni, E. Obeng","doi":"10.34190/EJKM.18.02.006","DOIUrl":"https://doi.org/10.34190/EJKM.18.02.006","url":null,"abstract":"Meetings are the activity at the centre of every organisation; they are critical. But there is a problem: most people hate them. How can we solve this so‑called “paradox of meetings”? How can we avoid death by meeting? By reviewing meeting theories which help to better understand meetings, we have found support for the view that bad meetings today are primarily the consequence of unsuitable knowledge sharing and collaboration. Based on this and by applying our new understanding of collaboration as New Collaboration, we propose to look at meetings by focusing on collaborative problem‑solving and to perceive collaboration in such problem‑solving meetings as New Collaboration. But how do we have to interact in order to implement New Collaboration in meetings? This is where our Pyramid of New Collaboration comes in as a detailed description of the collaboration process. Our paper will first review related literature dealing with leadership, meeting theories, knowledge sharing and collaboration. Then, we will explain in detail our concept of collaboration, the process of collaboration and the Pyramid of New Collaboration with its seven layers. Finally, we will discuss the application of the Pyramid to the solution of the paradox of meetings and propose the concept of a New Collaboration Meeting.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"46059991","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Status quo of Knowledge Management and Sustainability\u0000 Knowledge","authors":"B. Klingenberg, Helen N. Rothberg","doi":"10.34190/EJKM.18.02.004","DOIUrl":"https://doi.org/10.34190/EJKM.18.02.004","url":null,"abstract":"The United Nations (UN) 2030 agenda for sustainable development issues an urgent call to transition to sustainable business models and life styles. Outlining seventeen concrete sustainable development goals (SDGs), organizations and individuals are encouraged to actively participate (United Nations, 2015). However, as of the 2019 report on the SDGs, progress is slow. Organizations that aspire to be economically viable as well as socially and environmentally responsible global citizens, need to understand what sustainability means and how to institutionalize its principles. This paper posits that some of the underlying reasons for slow progress are lack of full understanding of the required knowledge and its systemic nature, as well as potentially insufficient knowledge management processes. It proposes that sustainability knowledge learning should include three “DCA” steps: 1) What to know: identify which knowledge is needed (DEFINE); 2) How to learn : develop strategies to identify sources and learning strategies for the requisite sustainability knowledge (COLLECT); 3) How to use sustainability knowledge: develop knowledge management practices that enable absorption and institutionalization (ACT). Comparing the DCA model to other sustainability knowledge management models reveals that internal processes are emphasized (ACT). Fewer models consider the second step, COLLECT. The necessity to identify knowledge needs, DEFINE is almost entirely absent. Given the complex nature of sustainability knowledge, it appears that currently, knowledge management practices may be inadequately designed to support organizations in their transformational change towards sustainability and in the development of required stakeholder partnerships. Said systemic nature is also ill reflected in knowledge management research for sustainability. Further limiting is a lack of a clear definition of sustainability knowledge. This paper is a call for research to establish a clear view of what sustainability knowledge is, and based on that, a more detailed development of effective knowledge management strategies.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"49533747","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"The Effect of Organisational Climate on Employees’ Creative Performance through Knowledge Sharing Behaviour","authors":"S. Goh, K. Jayaraman, Imtiaz Mostafiz, Yen Mee Leow","doi":"10.34190/EJKM.18.01.001","DOIUrl":"https://doi.org/10.34190/EJKM.18.01.001","url":null,"abstract":"Malaysia has achieved significant industrial growth over the years due to the enterprising intervention of multinational companies (MNCs). The organisational climate in terms of its collaborative nature and innovative efforts has led to the enhancement of creativity among MNCs. The extent of knowledge sharing behaviour within MNCs, particularly in the Malaysian context, has not been thoroughly researched. A huge primary survey involving 20 MNCs with 155 respondents from both manufacturing and service sectors was included in this study. The findings of the study reveal that knowledge donating and knowledge collecting highly and positively influence creative performance. Interestingly, knowledge collecting mediates the relationship between an innovative climate and creative performance while a collaborative climate was found to highly and positively influence MNCs’ creative performance through knowledge donating. Thus, knowledge sharing behaviour is pivotal for the success of MNCs in terms of generating new ideas, promoting best practices, continuously improving and reducing the redundancy cost of learning to facilitate organisational effectiveness.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":" ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2020-01-31","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"43682875","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Innovation And Knowledge Flows In Healthcare Ecosystems: The Portuguese Case","authors":"D. Polónia, Adriana Gradim","doi":"10.34190/EJKM.18.3.2122","DOIUrl":"https://doi.org/10.34190/EJKM.18.3.2122","url":null,"abstract":"Innovation has come a long way since the times it was defined just as a new idea. Nowadays, innovation activities comprise a lot more, from new products and/or services to improvements in organisational business models. The healthcare sector is no exception. This leads public authorities to increase their investment in innovation, research and development in the healthcare sector. The rising of internal and external collaborations between hospitals and other parties calls for a specific analysis on how the healthcare innovation environments behave and how knowledge flows within them are managed. This study, through the lens of the ecosystem theory, aims to study how a healthcare innovation ecosystem can be activated and knowledge flows are managed to ensure that all the parties are benefited. For that purpose, it presents a case study based on a set of three meetings of Portuguese stakeholders inserted in innovation healthcare ecosystems. With this work it was possible to observe that the healthcare innovation ecosystem can be analysed from different perspectives. The interaction with the different stakeholders allowed to identify possible partners to be involved in innovation activities (e.g.: hospitals, universities, research centres, start-ups). This paper suggests possible roles for the different parties along the innovation funnel as well as what they can do in each phase. Using a case study approach, it is possible to compare different contexts and identify best practices on the management of healthcare innovation ecosystems. Also, it becomes evident the need for more effective knowledge management to ensure that hospitals and the other parties meet their goals and play a relevant role in the ecosystem. Although this paper provides guidelines for action, it lacks implementation of the suggestions in a specific context. As such, this paper aims to serve as a basis for future research on the study of hospitals’ innovation ecosystems and underlying knowledge flows, in different contexts to achieve best practices for its effective management.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":"72 1","pages":"374-391"},"PeriodicalIF":0.0,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69826211","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Knowledge Sharing Barriers in Russian Universities’\u0000 Administrative Subdivisions","authors":"Pleshkova Anastasiia, Blagoveshchensky Evgeny, Begler Alena","doi":"10.34190/EJKM.18.02.007","DOIUrl":"https://doi.org/10.34190/EJKM.18.02.007","url":null,"abstract":"Thе paper investigates the influence of a set of twelve various nature knowledge sharing barriers (shortly, KSBs) on the knowledge sharing speed and quality in the administrative subdivisions of six leading Russian universities. The respondents have been answering the questionnaire including questions regarding the KSBs’ perceived strength from the knowledge requester and knowledge holder positions, thus creating four models tested via the IBM SPSS Statistics 22 package as linear regression equations. The testing results are showing statistically significant influence of several KSBs on the knowledge sharing speed and quality. The methodology and results of the study have both practical applicability and theoretical value, as administrative subdivisions are considerably unpopular objects of knowledge sharing research in higher educational institutions, in contrast to the research and teaching subdivisions. Several further research development directions are suggested, considering both the sample extension and changes in the research methodology.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":"18 1","pages":"172-184"},"PeriodicalIF":0.0,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69825593","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Influence Networks Relating to Health Knowledge Among Nairobi’s Micro-Retailers and Their Clients","authors":"J. Cassaniti","doi":"10.34190/EJKM.18.3.2068","DOIUrl":"https://doi.org/10.34190/EJKM.18.3.2068","url":null,"abstract":"TRANSFORM, founded in 2015 by Unilever and the UK’s Department for International Development, supports several social enterprises by combining public sector resources with private sector technical capabilities and networks to support innovative social enterprises. Digital programs have enabled social enterprise partnerships to expand the reach of their initiatives to broader audiences including specifically defined groups that hitherto were untapped or difficult to reach. Unilever partnered with TRANSFORM and Every1Mobile to develop UJoin and UAfya in informal settlements of Nairobi, Kenya. UJoin is a social enterprise initiative for promoting business growth among underserved neighborhood shops called dukas. UAfya focuses on young expectant and new mothers, and women interested in family and maternal health topics. Each initiative uses an online community network to discuss and improve knowledge and behaviors regarding livelihoods and health. Online communities provide opportunities to reach specific groups with targeted behavior change messages and campaigns. However, little systematic knowledge is currently available on how to develop, and scale-up effective behavior change programs for digital communities in low-income markets. There is also little information about key guiding principles and best practices that underlie successful digital and online, social networking models. A systematic and participatory tool known as Net-Map was used to explore and understand potential frameworks for establishing digital-based community-driven partnerships with the private sector for health promotion through behavior change. The Net-Map approach was used to help individuals and groups clarify their view of a situation (including networks and power structures), foster discussion, and develop a strategic approach to their networking activities. Eight Net-Maps were constructed, stratified by groups based on location and digital platform. Each map was constructed by an average of 9-10 people for a total of 76 participants. Seventy-six participants identified actors – stakeholders and groups of people involved - and influential links – ways actors are connected - through the Net-Map activity. Among UAfya participants, local government, family, and friends, and the media were identified as the most important actor types. A comparison of the discussions associated with the creation of the maps by UAfya members shows that the two most important link types are conflict, and collaboration/partnership. Among UJoin participants, the three most important actor types were local government, business and financial institutions, and customers. UJoin members identified regulation, and conflict and competition, collaboration and, information sharing as key links between actors. Recommendations based on findings support a vision for scale-up of the UJoin and UAfya programs through accreditation and branding of a novel type of duka. Shop keepers would be trained and knowledge","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":"18 1","pages":"302-324"},"PeriodicalIF":0.0,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69826073","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}

{"title":"Knowledge Management from Senior Users of Online Health Information Point of View","authors":"T. Sudmann, E. Fredriksen, Ingebjorg T. Borsheim, I. Heldal","doi":"10.34190/EJKM.18.3.2069","DOIUrl":"https://doi.org/10.34190/EJKM.18.3.2069","url":null,"abstract":"In today’s society, all citizens who need digital information to manage their everyday life must be able to access it and trust it. They should have enough knowledge to use information and communication technologies (ICTs) and online health information (OHI) in an intended and purposeful way. The broader aim of this paper is to present and discuss health knowledge management (KM) from senior users of the online health information point of view. The theoretical point of departure is based on an understanding of health, knowledge and the Internet as social practices. This paper investigates e-Health literacy (eHL) and KM in health amongst seniors aged 65-90. It presents a case study on how they access, apprais, share and apply OHI in comparison to the way they use face-to-face health-encounters. Data comes from 17 open-ended interviews. E-HL and KM concepts are used to analyse and describe online behaviour and knowledge management in health as an interplay between individual and social factors.  The results show how participants engage in self- and co-management of their own or others' health and illustrate how they get or receive help to understand OHI. By examining how they use ICT and do (not) trust OHI regarding “serious cases,” this paper provides critical insight into ways seniors acquire information and how they appraise, understand or trust in it. Their information-seeking activities are performed mainly in private settings, seldom with professionals. They have lower levels of trust in their own, individual appraisal skills, compared to collective searches and discussions. Norwegian seniors are cool and pragmatic, and emphatic on the “when needs must, see your GP!”. By examining differences in ICT use, knowledge acquisition and support given or received, the results pinpoint how providers must affirm seniors’ ICT use and individual and collective online health behaviour as assets for healthy ageing. A potential barrier for citizens’ use of OHI and health technology is the built-in understanding of health as an individual capacity and ICT use as an individual activity, compared to a contemporary understanding of health and the Internet as social practices and collective resources. Designers of health technologies and OHI should critically consider built-in understandings of content and users to enhance accessibility and value for citizens of all ages.","PeriodicalId":37211,"journal":{"name":"Electronic Journal of Knowledge Management","volume":"18 1","pages":"325-337"},"PeriodicalIF":0.0,"publicationDate":"2020-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"69826248","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}