{"title":"The influence of service quality on sustainable competitive advantage in Kurdistan Iraq hotels: Perspective from hotel managers","authors":"Mohammed Abdul-Aziz Ahmad, J. Jais","doi":"10.18488/73.v11i4.3571","DOIUrl":"https://doi.org/10.18488/73.v11i4.3571","url":null,"abstract":"In today's ever-evolving and highly competitive market, hotels across the globe face numerous challenges. Among these, a key challenge is providing and consistently maintaining an excellent quality of service. As customer expectations rise, businesses in the hospitality industry are under pressure and must learn how to develop resilient strategies. These strategies are imperative if they wish to maintain a sustainable competitive advantage (SCA) amidst the intense competition they face daily. Interestingly, past studies often assumed the factors that predict competitive advantage, often disregarding the substantial impact of service quality (SQ). This error may incur significant costs. Therefore, to remain and become more competitive, logistic service providers (LSPs) should deeply understand the salient factors that contribute to building up their competitive advantage. They must also recognize the pivotal role of SQ and grasp its profound effect on SCA. The present research uniquely aims to assess the intricate relationship between SQ and SCA, particularly concerning hotel managers. Through this study, 152 sampled questionnaires were diligently obtained from hotel managers in the vibrant Kurdistan region of Iraq. These responses were thoroughly analyzed. Notably, the results demonstrated that all SQ dimensions, with the exception of assurance, were significant for ensuring the overall SCA of hotels. This groundbreaking study is the first of its kind to be conducted in this region. Ultimately, the valuable outcome of this study will guide and assist hotel managers in meticulously focusing on and enhancing their SQ levels, especially in the Kurdistan region.","PeriodicalId":36807,"journal":{"name":"Humanities and Social Sciences Letters","volume":"109 3","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139146392","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Empowering human potential and fostering values: A vision for private higher education in Malaysia","authors":"Joana Jaya, Asokan Vasudevan, Sriganeshvarun Nagaraj, Mohd Haizra Hashim, Hetty Karunia Tunjungsari","doi":"10.18488/73.v11i4.3570","DOIUrl":"https://doi.org/10.18488/73.v11i4.3570","url":null,"abstract":"The purpose of this study is to investigate the empowerment of human potential and how it fosters values in Private Higher Education in Malaysia. Due to the high demand for postsecondary education, the private higher education sector is experiencing fierce competition, making strategic communication more crucial. The study employs a quantitative approach with a sample size of 24 respondents, namely academic and non-academic staff from private higher education institutions in Malaysia, where a statistical analysis was performed using SMART-PLS. The study employed a random sampling method to gather samples from private higher education institutions in Malaysia. The results of the analysis indicated that talent does not influence strategic communication positively. The β value result of this variable is 0.767, the t value is 1.730, and the p-value of 0.084 did not meet the benchmark where the t value is less than 1.96 and the p-value is less than 0.05. The results of human values also do not influence strategic communication positively. The β value is 0.007, the t value is 0.021, and the p-value of 0.983 again did not meet the benchmark for the t value and the p-value. The findings of this study pave the way for future research on strategic communication in private higher education institutions and provide practitioners with actionable mechanisms to enhance this area of practice. This research concludes that strategic communication plays a crucial role in the private higher education sector and that talent and human values are crucial to achieving successful communication strategies.","PeriodicalId":36807,"journal":{"name":"Humanities and Social Sciences Letters","volume":"19 S32","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-12-29","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139146921","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Miguel Vallejos-Flores, Aaron Caycho-Caja, Walter Capa-Luque, Alexandra Chavez Santamaria, Gino Reyes-Baca, Ronald Hernandez-Vasquez
{"title":"A study: Semi-confirmatory factor analysis and reliability of the symptom assessment-45 questionnaire in Peruvian population","authors":"Miguel Vallejos-Flores, Aaron Caycho-Caja, Walter Capa-Luque, Alexandra Chavez Santamaria, Gino Reyes-Baca, Ronald Hernandez-Vasquez","doi":"10.18488/73.v11i4.3530","DOIUrl":"https://doi.org/10.18488/73.v11i4.3530","url":null,"abstract":"The study of psychopathological variables constitutes a valuable resource in the field of mental health, but even more so when there are evaluation support tools that facilitate its exploration. In addition, when these tools are valid and reliable, they provide optimal data, which guides towards a better intervention response, which is extremely necessary in the face of the reality that exists in terms of mental health needs. Therefore, this work seeks to analyze the evidence of the construct validity of SA-45, convergent validity, and discriminant validity. In addition, to find the reliability of the Symptom Assessment-45 Questionnaire (SA-45). The SA-45, and other measures (LOT-4, DASS-21) were applied to 1637 subjects from different regions of Peru, aged 18 to 65. Then, a semi-confirmatory factor analysis was performed by means of exploratory structural equation modeling (ESEM) and an objective matrix with Procrustes rotation to identify the hypothesized dimensions. All nine dimensions hypothesized by previous studies were found to have favorable factor congruence coefficients (FCC-total >.85), adequate factor saturations (λ >.30), acceptable to high internal consistency alpha, omega, and ordinal alpha coefficients (>.70), and satisfactory goodness-of-fit (RMSEA = 0.004, RMSR = 0.021, FCC = 0.99, GFI = 1.000). Likewise, the validity in relation to other instruments such as the DASS-21 and the LOT-R reports Pearson correlation coefficients with medium and large effect sizes (r =.30 and r =.50) in their dimensions. The SA-45 is a theoretically and psychometrically supported instrument for use in young and adult populations.","PeriodicalId":36807,"journal":{"name":"Humanities and Social Sciences Letters","volume":"45 ","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139241742","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Z. Benzerrouk, Nasareldeen Hamed Ahmed Alnor, E. Al-Matari, Adeeb Alhebri, Mohammed A Al-bukhrani
{"title":"The effect of the banking supervision on anti-money laundering","authors":"Z. Benzerrouk, Nasareldeen Hamed Ahmed Alnor, E. Al-Matari, Adeeb Alhebri, Mohammed A Al-bukhrani","doi":"10.18488/73.v11i4.3518","DOIUrl":"https://doi.org/10.18488/73.v11i4.3518","url":null,"abstract":"This article's goal is to investigate the connection between banking supervision (BakSup) and anti-money laundering (AnMeyLg). The study's hypothesized model was examined using a survey questionnaire research methodology. The Central Bank of Sudan and the compliance departments of Sudanese banks provided the information. Just 247 valid surveys were received out of a total distribution of 450 questionnaires. The partial least squares method for structural equation modeling was applied. The statistical findings supported the impact of banking supervision on anti-money laundering. In-depth discussions of the study's specifics and consequences were included at various points. There are several real-world applications of the findings of this study. Management can use the findings to guide their decisions on whether or not to establish anti-money laundering procedures in their banking firms. Banking supervision may provide managers with effective anti-money laundering strategies for maximizing bank performance and maintaining market share. This is one of the few empirical studies of its kind that looks at how banking supervision affects efforts to combat money laundering.","PeriodicalId":36807,"journal":{"name":"Humanities and Social Sciences Letters","volume":"21 7","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-14","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139277705","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Yadav Adhikari, Jiban Khadka, M. P. Wagley, Prakash C Bhattarai, Niroj Dahal
{"title":"Mediating effects of employees’ education on service quality and customer satisfaction: A study of resorts in Nepal","authors":"Yadav Adhikari, Jiban Khadka, M. P. Wagley, Prakash C Bhattarai, Niroj Dahal","doi":"10.18488/73.v11i3.3516","DOIUrl":"https://doi.org/10.18488/73.v11i3.3516","url":null,"abstract":"This study was conducted to measure the mediating effect of employees’ education on their service quality and customer satisfaction at selected resorts in Nepal. Six components of the contextualized SERVQUAL instrument were used to measure service quality and customer satisfaction. All components of service quality were not significant, with a positive direction for all components of customer satisfaction. However, service quality in terms of responsiveness was positively correlated to all six components of customer satisfaction. Assumptions of regression analysis were satisfied with education status, service quality in terms of responsiveness, and customer satisfaction. Therefore, to measure the mediating effect of employees’ education on service quality and customer satisfaction, Hayes’ simple mediation process model and multiple mediation analysis model-4 were used in this study, taking service quality in terms of responsiveness. To justify the results, segregated effects of employees’ education status and its covariates were identified. In order to isolate the impact of employees’ educational status, six covariates were employed: gender, age, ethnicity, experience, training, and professional education. The desegregated mediating effect of education status was 16.26% positive change on the dependent variable, customer satisfaction, whereas the segregated effect was 11.32% employing a simple mediation process model and a multiple mediation analysis model, respectively. Therefore, a positive and significant mediating effect of employees’ education status was revealed on service quality in terms of responsiveness and all components of customer satisfaction in the resorts of Nepal.","PeriodicalId":36807,"journal":{"name":"Humanities and Social Sciences Letters","volume":"26 4","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139278627","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"The study on the customer-based brand equity of the hypermarkets in Shanghai, China","authors":"Wong Chee Hoo, Yu Peng","doi":"10.18488/73.v11i3.3514","DOIUrl":"https://doi.org/10.18488/73.v11i3.3514","url":null,"abstract":"The study aims to find out if a well-known brand equity model can be used in the Chinese hypermarket industry. How Aaker's customer-based brand equity model affects the overall brand equity of hypermarkets in Shanghai, China. The mall intercept method is used to collect data from the public. A survey was administered using the structured questionnaire at hypermarkets in Shanghai. The questionnaire used a seven-point Likert scale to record the responses, with one representing \"strongly disagree\" and seven representing \"strongly agree.\" A total of 385 samples were successfully collected. The research showed that brand awareness, perceived quality, and brand loyalty were significantly related to total supermarket brand equity. On the other hand, brand association was found to have no significant influence on brand equity. A hypermarket’s brand loyalty is the most essential consideration for valuing its brand equity. Based on these findings, it was concluded that the brand equity model is generalizable across industries, including the hypermarket business. Thus, supermarkets must do an overall equity assessment that takes into account the relative influence of the aforementioned factors. This research is vital for large hypermarkets that are working to enhance their brands’ value proposition.","PeriodicalId":36807,"journal":{"name":"Humanities and Social Sciences Letters","volume":"10 6","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139278251","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
I. Harymawan, Suham Cahyono, M. Nasih, Khairul Anuar Kamaruddin
{"title":"Financial statement, geographic proximity, and readability footnotes: The moderating effect of the audit fee","authors":"I. Harymawan, Suham Cahyono, M. Nasih, Khairul Anuar Kamaruddin","doi":"10.18488/73.v11i4.3517","DOIUrl":"https://doi.org/10.18488/73.v11i4.3517","url":null,"abstract":"The paper aims to investigate the relationship between geographic proximity and the readability of financial statement footnotes, which are important sources of information for stakeholders before making decisions about the firm. Our study focuses on examining the impact of distance and audit fees on the dynamics of auditor-client relationships when it comes to generating or evaluating complex financial statement footnotes. The sample for this study consists of 1,117 firm-year observations from firms listed on the Indonesia Stock Exchange (IDX) from 2018-2020. We employ fixed-effect regression and selection bias testing to ensure the robustness of the results. The authors find that geographic proximity between auditors and clients has an impact on the readability of financial statement footnotes, particularly when the distance between the client and auditor is closer, which may make it more challenging to read financial statement footnotes. Additionally, the interaction between audit fees and geographic proximity can make it easier to read financial statement footnotes. Our findings suggest that closer geographic proximity does not provide information advantages regarding hard-to-read financial statement footnotes, and these results are robust to several endogeneity and robustness tests. Our paper contributes to filling the gap between the auditor-client relationship in hard-to-read financial statement footnotes, which are measured by geographic proximity and audit fees, and how auditors and clients can work best in auditing.","PeriodicalId":36807,"journal":{"name":"Humanities and Social Sciences Letters","volume":"39 6","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139278446","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Bram Hadianto, H. Herlina, Ana Mariana, Rully Arlan Tjahyadi, Lauw Tjun Tjun
{"title":"Financial literacy, self-control, self-esteem, and credit card utilization","authors":"Bram Hadianto, H. Herlina, Ana Mariana, Rully Arlan Tjahyadi, Lauw Tjun Tjun","doi":"10.18488/73.v11i3.3515","DOIUrl":"https://doi.org/10.18488/73.v11i3.3515","url":null,"abstract":"This study combines one personal financial management concept, money-related literacy, and psychological ideas, i.e., self-control and self-esteem, in one model to be statistically associated with credit card behavior by utilizing gender as the control variable. Therefore, this study investigates and analyses the effect of financial literacy, self-control, and self-esteem on credit card usage. Furthermore, this study employs 120 bank employees as samples, taken by a snowball sampling technique. Besides, this study surveys their perspective based on the close-ended questions in the questionnaire. After obtaining their responses, their validity and reliability are verified. Also, the goodness-of-fit model is detected. After the model fits the data, the structural equation model based on covariance is utilized to examine the causal relationship declared in the proposed hypotheses. After checking them, this study concludes that financial literacy, self-control, and self-esteem successfully create credit card utilization. Employees with strong financial literacy, self-control, and self-esteem are responsible for owning credit cards because they tend to use them less and pay their bills on time. Females have a positive propensity for credit card utilization to achieve their identity and emotional status. As an implication, the study recommends females instantly convert their transactions into installments and pay the bill in the maximum and minimum ranges to avoid a decrease in credit scores. Besides, internal and external marketing is needed to attract female employees working at similar banks or other banks that cannot issue credit cards.","PeriodicalId":36807,"journal":{"name":"Humanities and Social Sciences Letters","volume":"41 1","pages":""},"PeriodicalIF":0.0,"publicationDate":"2023-11-13","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"139278821","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
{"title":"Social studies teachers’ role in developing citizenship among secondary school students from teachers’ point of view in Jordan","authors":"Asma’a Al_Hjoujj","doi":"10.18488/73.v11i3.3504","DOIUrl":"https://doi.org/10.18488/73.v11i3.3504","url":null,"abstract":"The objective of the study was to determine, from the perspective of Jordanian instructors, how social studies teachers contribute to students' development of citizenship. The study sample was made up of (82) male and female instructors, with the study population being all social studies educators. A 40-item questionnaire covering four domains—values of belonging, values of involvement, values of political knowledge, and values of respect for others—was created to help the study's goals be met. The survey indicated that secondary school students had a high degree of acquiring civic ideals. The findings also showed that there were no statistically significant variations in social studies instructors' typical reactions to the degree of civic virtue among Jordanian secondary school students. The findings also revealed that, according to academic degree, specialty, and experience, there were statistically significant disparities between the average responses of social studies instructors to the degree of development of citizenship ideals among secondary school students. It is evident that secondary school students have a high level of civic consciousness. Based on the study findings, it is necessary to establish programs that allow students to practice the values of citizenship and apply them to their families and societies.","PeriodicalId":36807,"journal":{"name":"Humanities and Social Sciences Letters","volume":"96 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-24","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135322474","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Thaer Faisal Abdelrahim Qushtom, Osama Mohammed Khaleel Ballout, Ayman Saleh Mustafa Harb, Omar Fareed Shaqqour
{"title":"The impact of e-learning system adoption on the practical skills of accounting students in Jordan","authors":"Thaer Faisal Abdelrahim Qushtom, Osama Mohammed Khaleel Ballout, Ayman Saleh Mustafa Harb, Omar Fareed Shaqqour","doi":"10.18488/73.v11i3.3496","DOIUrl":"https://doi.org/10.18488/73.v11i3.3496","url":null,"abstract":"The study aimed to explore the effectiveness of the e-learning system in teaching scientific and humanities disciplines and its suitability to provide accounting students (specifically) in Jordanian universities with the practical skills necessary for the labor market. The qualitative approach was adopted for collecting, analyzing and testing data. The researchers designed an electronic questionnaire that was distributed to 3000 accounting students in 30 Jordanian universities for data collection. Only 762 questionnaires were retrieved and analyzed which formed the sample for the study. The descriptive analysis and linear regression test were used to analyze data and test hypotheses. The results showed that accounting students in Jordanian universities think that the e-learning system is ineffective in fulfilling the teaching requirements for humanities and scientific disciplines with the necessary skills to practice the profession after graduation. The adoption of e-learning systems in the teaching process of accounting majors leads to a decline in the practical skills of accounting students. The study recommended that Jordanian universities conduct a permanent and continuous evaluation of e-learning systems to ensure their effectiveness and efficiency in achieving the desired goals. Furthermore, Jordanian universities have to build effective review, evaluation and testing mechanisms for students’ skills through e -learning to ensure the required practical skills.","PeriodicalId":36807,"journal":{"name":"Humanities and Social Sciences Letters","volume":"43 1","pages":"0"},"PeriodicalIF":0.0,"publicationDate":"2023-10-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"135484393","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":0,"RegionCategory":"","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}